About the ServiceNow Configuration Page
To access this page, select Administration > Insights Management > ServiceNow Configuration.
You can configure your ServiceNow account to create tickets for incidents.
Tasks You Can Perform
You can perform the following tasks from the ServiceNow Configuration page:
Configure your ServiceNow account.
Reset the already configured ServiceNow account details.
Field Descriptions
Table 1 provides guidelines on using the fields on the ServiceNow Configuration page.
Table 1: Fields on the ServiceNow Configuration Page
Field | Description |
|---|---|
ServiceNow Instance URL | Specify the URL of your ServiceNow account. Ensure that you have provided the correct URL. For example, https://example.service-now.com/. |
Username | Specify the username to access the ServiceNow instance URL. |
Password | Specify the password to access the ServiceNow instance URL. |
After you configure the ServiceNow account successfully, you can start creating ServiceNow tickets for any incident on the Monitor > Insights > Incidents page. Expand an incident and click Create Ticket.