- play_arrow Fast Track: Initial Installation
- play_arrow Overview
- play_arrow Site Planning, Preparation, and Specifications
- play_arrow Initial Installation and Configuration
- play_arrow Maintaining Components
- play_arrow Contacting Customer Support and Returning the Chassis or Components
- play_arrow Safety and Compliance Information
- Definitions of Safety Warning Levels
- General Safety Guidelines and Warnings
- Restricted Access Warning
- Qualified Personnel Warning
- Prevention of Electrostatic Discharge Damage
- Fire Safety Requirements
- Laser and LED Safety Guidelines and Warnings
- Radiation from Open Port Apertures Warning
- Battery-Handling Warning
- Lightning Activity Warning
- Jewelry Removal Warning
- Operating Temperature Warning
- Product Disposal Warning
- Action to Take After an Electrical Accident
- General Electrical Safety Guidelines and Warnings
- SRX300 Agency Approvals and Compliance Statements
Troubleshooting the SRX300
Troubleshooting Resources for the SRX300 Firewall Overview
To troubleshoot a services gateway, you use the Junos OS command-line interface (CLI) and LEDs on the components:
LEDs—When the services gateway detects an alarm condition, the alarm LED on the interfaces glows red or yellow.
CLI—The CLI is the primary tool for controlling and troubleshooting hardware, Junos OS, and network connectivity. Use the CLI to display more information about alarms. CLI commands display information about network connectivity derived from the ping and traceroute utilities. For information about using the CLI to troubleshoot Junos OS, see the appropriate Junos OS configuration guide.
JTAC—If you need assistance during troubleshooting, you can contact the Juniper Networks Technical Assistance Center (JTAC) by using the Web or by telephone. If you encounter software problems, or problems with hardware components not discussed here, contact JTAC.
See Also
Troubleshooting Chassis and Interface Alarm Messages on the SRX300 Firewall
When the services gateway detects an alarm condition,
the alarm LED on the front panel turns red or amber as appropriate.
To view a more detailed description of the alarm cause, issue the show chassis alarms
CLI command.
Table 1 describes alarms that can occur for an SRX300 Firewall chassis component.
Component | Alarm Conditions | Action | Alarm Severity |
---|---|---|---|
Boot media | The services gateway boots from an alternate boot device. |
| Amber (minor) |
Hardware components on the services gateway | The services gateway chassis temperature or chassis is too warm | Check the room temperature. See SRX300 Services Gateway Environmental Specifications. | Amber (minor) |
The services gateway temperature is too high, either because of an internal overheating condition or because the maximum recommended room temperature has been exceeded. | The services gateway shuts down automatically in 4 minutes. | Red (major) |
Troubleshooting the Power System on the SRX300 Services Gateway
The LEDs on the services gateway enable you to determine the performance and operation. The PWR LED, located on the front panel of the services gateway, indicates the different settings with respect to the power system.
Table 2 describes different PWR LED status settings and their corrective actions.
LED Status | Meaning | Possible Cause and Corrective Action |
---|---|---|
Green | Device is receiving power. | Normal indication. No action is required. |
Amber | Indicates that the power button has been pressed and quickly released. | Normal indication. No action is required. |
Off | Indicates that the device is not receiving power. |
|