Troubleshooting Access Manager Client-Side Problems

Problem

Users are having problems connecting to the remote access server using Access Manager.

Solution

Use the following tools to troubleshoot client-side issues:

• Client-side logs—To view client-side logs, open Access Manager and choose Save logs and diagnostics from the File menu. Select a location on your computer to save the zipped log files and click Save.
• Detailed logs—To create more detailed client-side logs, open Access Manager and choose Enable Detailed Logging from the File menu.
• Firewall connection information—To view connection information for a given firewall, open Access Manager, select the firewall, right-click, and choose Status.

Related Topics

• JUNOS Software Feature Support Reference for SRX Series and J Series Devices
• Understanding the Dynamic VPN and Access Manager User Experience
• Access Manager Client-Side System Requirements
• Access Manager Client-Side Files
• Access Manager Client-Side Registry Changes
• Access Manager Client-Side Error Messages