Juniper Advanced Threat Prevention Cloud Troubleshooting Overview
This topic provides a general guide to troubleshooting some typical problems you may encounter on Juniper ATP Cloud.
Table 1 provides a summary of the symptom or problem and recommended actions with links to the troubleshooting documentation.
Symptom or Problem |
Recommended Action |
---|---|
SRX device can’t communicate with cloud |
See Troubleshooting Juniper Advanced Threat Prevention Cloud: Checking DNS and Routing Configurations See Troubleshooting Juniper Advanced Threat Prevention Cloud: Checking Certificates See Troubleshooting Juniper Advanced Threat Prevention Cloud: Checking the Routing Engine Status |
Files not being sent to cloud |
See Troubleshooting Juniper Advanced Threat Prevention Cloud: Checking DNS and Routing Configurations See Troubleshooting Juniper Advanced Threat Prevention Cloud: Checking Certificates See Troubleshooting Juniper Advanced Threat Prevention Cloud: Checking the Routing Engine Status |
Viewing system log messages |
See Viewing Juniper Advanced Threat Prevention Cloud System Log Messages |
Setting traceoptions |
|
Dashboard reports not displaying any data |
See Juniper Advanced Threat Prevention Cloud Dashboard Reports Not Displaying |