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About the SLA Performance of a Single Tenant Page

To access this page from the Administration Portal, select Monitor > Tenant SLA Performance and then, click the name of the tenant for which you want view the site-level SLA performance information.
Note:

Sites with the Secure SD-WAN Essentials service do not support SLA performance monitoring and are displayed in the Unsupported Sites section on the Tenant Name SLA Performance page.

You can use the Tenant-Name SLA Performance page to view SLA performance of all sites in a tenant. This page displays the list of sites with low, medium, and high SLA performance during the specified time range. By default, the data is shown for the previous one day. You can change the time range for which the data is displayed. Sites with low and medium SLA performance are grouped together. The SLA performance classification is done based on the Performance Threshold value you set. You can customize the view by selecting card or grid views

Tasks You Can Perform

You can perform the following tasks from this page:

  • Specify performance threshold values based on which sites can be classified as sites with low, medium, or high SLA performance.

  • View the SLA performance of all sites that have low or medium SLA performance in the specified time period.

  • View the SLA performance of all sites that have high SLA performance in the specified time period.

  • View the SLA performance for all sites in a tenant in grid or card views.

    Select the Card view or the Grid view at the top right of the page. By default, the card view is selected.

  • Customize the time range to view the SLA performance for all sites in a tenant.

    Select the time range for which you want to view SLA performance. You can choose from Previous 1 hour, Previous 1 day, Previous 1 week, Previous 1 month, and Custom. For custom time, you must enter from and to dates in MM/DD/YYYY format and the time in HH:MM:SS format. By default, Previous 1 day is selected.

Field Descriptions

Table 1 describes the fields on the SLA Performance of a Single Tenant page.

Table 1: Fields on the SLA Performance of a Single Tenant Page

Field

Description

Time range

Select the time range for which you want to view the SLA performance. You can choose from Previous 1 hour, Previous 1 day, Previous 1 week, Previous 1 month, and Custom. For custom time, you must enter from and to dates in MM/DD/YYYY format and the time in HH:MM:SS format. By default, Previous 1 day is selected.

View

Select the view in which you want to display the SLA performance for all sites in the tenant. You can choose between card and grid views. By default, card view is selected.

Performance Threshold

Specify the performance threshold based on which sites can be classified as sites with low, medium, or high SLA performance. The performance threshold is specified in percentage terms.

To set the performance threshold, click More > Performance Threshold. From the Performance Threshold dialog box, move the slider button to set the low and high thresholds.

Site that have a performance score below the low threshold are marked as having low SLA performance and sites that exceed the high threshold are marked as having high SLA performance. Sites that have a performance score between the low and high are considered as having medium SLA performance.

Sites with Low and Medium Performance

View sites that have low and medium SLA performance in the selected time period. The low and medium performance classification is done based on the performance threshold you specify.

Click each site to view information about application-level SLA performance. See Application and Link Level SLA Performance.

Sites with High Performance

View the sites that have high SLA performance in the selected time range.

Click each site to view information about the application-level SLA performance. See Application and Link Level SLA Performance.

Table 2 describes the fields in the card and grid views.

Table 2: Fields on the SLA Performance of a Single Tenant Page in Card and Grid Views

Field Name

Card or Grid View

Description

Site name

Card and Grid

Name of the tenant.

AppQoE Function

Card and Grid

Shows whether AppQoE is enabled or not. AppQoE is enabled only when the SD-WAN mode is set to Real time-Optimized.

SLA Performance

Card and Grid

Displays the SLA performance score on a scale of 100. Scores that exceed the high performance threshold are displayed in green. Scores that are below the low performance threshold are displayed in red, and the medium scores that are between the low and high performance threshold are displayed in orange. For information about SLA performance score, see Understanding SLA Performance Score for Applications, Links, Sites, and Tenants.

Total sessions

Card and Grid

Total number of sessions during the specified period.

Total Bytes

Card and Grid

Total traffic across all links for the specified tenant.

Transmitted Bytes

Card and Grid

Total outgoing traffic from the site.

Received Bytes

Card and Grid

Total incoming traffic to the site.

Application and Link Level SLA Performance

When AppQoE is enabled, you can view SLA performance of all applications in the site. You can also customize your view by selecting graph view or grid view. In the graph view, you can further select scatter plot or tree map views.

Table 3 describes the fields on the SLA Performance of a Single Tenant page.

Table 3: Fields on the SLA Performance of a Single Tenant Page

Field

Description

Time range

Select the time range for which you want to view the SLA performance. You can choose from Previous 1 hour, Previous 1 day, Previous 1 week, Previous 1 month, and Custom. For custom time, you must enter from and to dates in MM/DD/YYYY format and the time in HH:MM:SS format. By default, Previous 1 day is selected.

View

Select the view in which you want to display the SLA performance. You can choose between graph and grid views. By default, graph view is selected.

View App Names

Select this check box to view the names of the applications in the graph view.

Top 10 applications

Select this check box to see the top 10 applications.

Application SLA Performance

Departments

Select All Departments to view application SLA data for all departments, or select one department to view application SLA data specific to that department. By default, All Departments is selected.

SLA Parameters

Choose one of the following SLA parameters based on which you want to view the application SLA performance data:

  • Throughput

  • Latency metric

  • Packet loss

  • Jitter metric

By default, Throughput is selected. The data for the selected parameter is displayed in the y-axis in the scatter plot view.

Group by

Select whether you want to group the applications based on the SLA Profile or the Traffic Type. By default, the SLA Profile option is selected.

SLA Profile

If you selected SLA Profile for Group by, select the SLA Profile for which you want to view the SLA performance information. This option is available only if you selected SLA Profile for Group by.

Traffic Type

If you selected Traffic Type for Group by, select the Traffic Type for which you want to view the SLA performance information. This option is available only if you selected Traffic Type for Group by.

Graph

Select whether you want to view the SLA performance information for applications in the Scatter Plot view or in Tree Graph view. By default, Scatter Plot is selected.

Link SLA Performance

Traffic Type

Select the traffic type for which you want to view the link SLA performance. You can choose either All Traffic Type or one of the available traffic types.

Links

Select the links for which you want to view the SLA performance. You can choose either All Links or one of the available links.

Related Documentation