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Monitoring Application-Level SLA Performance for Secure SD-WAN-Advanced

CSO uses the system log information from SRX devices to monitor application-level SLA performance and displays the relevant information on the Monitor > Tenant SLA Performance page of the Admin Portal and the Monitor > Application SLA Performance page of the Customer Portal.

For Tenants with Secure SD-WAN Advanced service, CSO uses the class-of-service values and the probe results to assign each application, site, and tenant scores that indicate the SLA performance. For more information about the SLA performance scores, see Understanding SLA Performance Score for Applications, Links, Sites, and Tenants.

The following sections explain how you can view the SLA performance information at tenant level, site level, and application level:

Viewing SLA Performance of Tenants

Service provider administrators and OpCo administrators can view the SLA performance of all the tenants from the Monitor > Tenant SLA Performance page.

To view the SLA performance of all tenants:

  1. From the administration portal, click Monitor > Tenant SLA Performance.

    The Tenant SLA Performance page appears.

  2. Customize the view to your specific requirements.

    For customization options, see Fields on the Tenants SLA Performance Page

    The Tenants SLA Performance page displays the SLA performance information for all the tenants in the format and for the time range you specified. For each of the tenant, you can view the details as described in Fields in the Card and Grid Views of Tenants SLA Performance Page

Viewing SLA Performance of Sites

Service provider administrators and OpCo administrators can view SLA performance information for all the sites associated with a tenant.

To view SLA performance information for the sites associated with a tenant:

  1. From the administration portal, click Monitor > Tenant SLA Performance, and then click the name of the tenant for which you want view the site-level SLA performance information.

    The Tenant Name SLA Performance page appears. For more information, see About the SLA Performance of a Single Tenant Page.

    Note:

    On the Tenant Name SLA Performance page, sites with the Secure SD-WAN Essentials service are displayed in the Unsupported Sites section, because SD-WAN Essentials service does not support SLA performance monitoring.

  2. Customize the view as required. For more information about the customization options, see Fields on the SLA Performance of a Single Tenant Page

    The Tenant Name SLA Performance page displays the information in the format and for the time range you specified. For each of the sites, you can view the information as explained in Fields on the SLA Performance of a Single Tenant Page in Card and Grid Views.

  3. Click the name of the site to view more details about application-level and link-level SLA performance. A new page appears with graphical representation of SLA performance information for the site as well as the applications and links available in the site.

    You can customize the view as described in Fields on the SLA Performance of a Single Tenant Page.