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About the SLA Performance of a Single Tenant Page

To access this page, select Monitor > Application SLA Performance > Tenant-Name SLA Performance in the Customer Portal.

You can use the Tenant-Name SLA Performance page to view performance reports for all sites in a tenant. You can view the SLA performance of all sites that have met and all the sites that have not met the defined SLA target values for the specified time range. You can customize your view and also the time range for which you want to view the SLA performance.

Tasks You Can Perform

You can perform the following tasks from this page:

  • View the SLA performance for all sites in the tenant that have met the defined SLA target values, without switching WAN links, for the specified time range.

  • View the SLA performance for all sites in the tenant that have met the defined SLA target values, after switching WAN links, for the specified time range.

  • View the SLA performance for all sites in a tenant that have not met the defined SLA target values for the specified time range.

  • View the SLA performance for all sites in a tenant in grid or card views.

    Select card view or grid view at the top right of the page. By default, card view is selected.

  • Customize the time range to view the SLA performance for all sites in a tenant.

  • View the SLA performance for multiple departments within a single tenant.

    Select the specific department for which you want to view the SLA performance from the drop-down list at the top right of the page.

Field Descriptions

Table 1 describes the fields on the Tenant-Name SLA Performance page.

Table 1: Fields on the SLA Performance of a Single Tenant Page

Field

Description

Time range

The time range for which you want to view the SLA performance. You can choose from Previous 1 hour, Previous 1 day, Previous 1 week, Previous 1 month, and Custom. For custom time, you must enter from and to dates in MM/DD/YYYY format and the time in HH:MM:SS format. By default, Previous 1 day is selected.

View

The view in which you want to display the SLA performance for all sites in the tenant. You can choose between card and grid views. By default, card view is selected.

Sites Not Meeting SLAs

The sites that did not meet the defined SLA target values in the selected time range.

Click each site to view more information about the SLA performance of the applications and application groups in the site. See Viewing the SLA Performance of a Site.

Sites Meeting SLAs With Switch

The sites that switched WAN links to meet the defined SLA target values in the selected time range.

Click each site to view more information about the SLA performance of the applications and application groups in the site. See Viewing the SLA Performance of a Site.

Sites Meeting SLAs Without Switch

The sites that met the defined SLA target values in the selected time range without switching WAN links.

Click each site to view more information about the SLA performance of the applications and application groups in the site. See Viewing the SLA Performance of a Site.

Table 2 describes the fields in the card and grid views.

Table 2: Fields on the SLA Performance of a Single Tenant Page in Card and Grid Views

Field

View

Description

Name

Card and Grid

View the name of the site.

SLA not met (Time)

Card and Grid

View the average time (in %) during which all the sites in a tenant did not meet the defined SLA target values.

Profiles

Card

View the time (in %) during which defined SLA target values were not met for each SLA profile. The top two profiles with highest priority and the percentage of time during which SLA target values were not met are listed. The remaining profiles and their combined sum of time (in %) for which SLA target values were not met are listed under Others. The SLA profile priority is indicated inside a circle circle. You can define priority of the SLA profile when you create an SLA profile.

Hover over the profile priority to view the SLA profile name.

Profile SLA Not Met

Grid

App - Groups

Card and Grid

View the total number of applications and application groups in the site.

Switch Events

Card and Grid

View the number of times the site switched WAN links over the number of designated WAN links. A switch event, also called SD-WAN event, occurs when a site switches WAN links to meet the SLA requirements.

Switch Events Per Profile

Card and Grid

View the number of times the site switched WAN links for each profile. You can view the switch events for the top two SLA profiles in the decreasing order of switch events for each profile.

Related Documentation