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Viewing the SLA Performance of a Site

You can use the Monitor > Applications > Tenant_name SLA Performance > Site_name SLA Performance page in the Customer Portal to view the SLA performance for all applications and application groups in a site. You can view the SLA performance for all applications and application groups in a site for a specified time range and in graph or grid views.

The Site_name SLA Performance page is divided into the following sections:

SLA Not Met by SLA Profiles

You can use the SLA Not Met by SLA Profiles section on the Site_name SLA Performance page to view the SLA profiles for which SLA requirements were not met and the time at which they were not met. The y-axis represents the SLA profiles and the x-axis represents the specified time range. The SLA Not Met by SLA Profiles section can be viewed and remains the same in both graph and grid views.

To view a graphical representation of SLA profiles for which SLA target values were not met:

  1. Select the time range for which you want to view the SLA profiles for which SLA target values were not met. You can choose from Previous 1 hour, Previous 1 day, Previous 1 week, Previous 1 month, and Custom. For custom time, you must enter from and to dates in MM/DD/YYYY format and the time in HH:MM:SS format. By default, Previous 1 day is selected.

    The graphical representation of SLA profiles for which SLA target values were not met is displayed for the selected time range.

  2. (Optional) You can use the sliders at the sides of the graph to further customize the time range.

    The graphical representation of SLA profiles for which SLA target values were not met is refreshed and displayed for the customized time range. The graphical representation of SLA performance data in the subsequent sections on the page is also refreshed and displayed for the customized time range.

Applications SLA Performance by Throughput

You can use the Applications SLA Performance by Throughput section on the Site_name SLA Performance page to view average throughput performance of all applications and application groups in a site. You can also customize your view by selecting graph or grid views. In the graph view, you can further select scatter plot or tree map.

To view a graphical representation of average throughput performance of all applications and application groups in a site:

  1. Select Graph View at the top right of the page. By default, Graph View is selected.

    A graphical representation of average throughput performance of all applications and application groups in a site against the target throughput is displayed in the Scatter Plot view. The y-axis represents the average throughput. 0% on the x-axis represents the target throughput (in %) defined in the SLA profiles, while the regions on the left and right of the target represent percentages below and above the target throughput, respectively.

    A carousel at the bottom of the section also displays the list of all applications and application groups with their SLA profiles, target throughput, and average throughput values.

  2. Click Legend at the bottom right of the section to view the plotting legend.

    The items described in the Legend are:

    • A single application is represented by a blue circle.

    • An application group is represented by a blue square.

    • An application or application group whose target throughput value in the SLA profile was modified during runtime is represented by an uncolored circle and uncolored square, respectively.

    • The SLA profiles are represented by their priority numbers within the colored or uncolored circles and squares.

  3. (Optional) You can use the sliders at the sides of the graph further to customize the time range.

    The carousel is refreshed for the customized time range.

  4. Click the circles or squares to view more information about the application or application groups. See Viewing the SLA Performance of an Application or Application Group.
  5. Select Tree Map at the top right of the section to view a list of all applications and application groups in a site and their average throughput values.

    A list of all applications and application groups in a site along with their associated SLA profiles and the average throughput values is displayed.

To view a tabular representation of average throughput performance of all applications and application groups in a site:

  1. Select Grid View at the top right of the page.

    A list of all applications and application groups along with their SLA profiles, average throughput, and target throughput values is displayed in a tabular format.

    Table 1 describes the fields on the Applications SLA Performance by Throughput grid view.

    Table 1: Fields on the Applications SLA Performance by Throughput Grid View

    Field

    Description

    Name

    View name of the application or application group.

    SLA Profile

    View the SLA profile associated with the application or application group.

    Type

    View the type—application or application group

    Category

    View the category of the application or application group. The value of Category can be Messaging, Web, Infrastructure, Remote-Access, Multimedia, Video, and so on.

    Sessions

    View number of sessions consumed by the application or application group.

    Throughput Avg. Performance

    View the average throughput performance value (in %) of the application or application group. The upward triangle on the left of the average throughput performance value indicates that the average throughput is higher than the target throughput configured in the SLA profile of the application or application group. The value (in %) denotes the percentage above the target throughput value. Similarly, the downward triangle on the left of the average throughput performance value indicates that the average throughput is lower than the target throughput configured in the SLA profile of the application or application group. The value (in %) denotes the percentage below the target throughput value.

  2. (Optional) Click the details icon to the left of the application or application group name to view more information about the application or application group. See Viewing the SLA Performance of an Application or Application Group.

SLA Performance for ALL

View a graphical representation of the performance of the SLA parameters such as round-trip time (RTT), latency, packet loss, and jitter for the specified time range for MPLS and Internet WAN links for all SLA profiles. The y-axis represents the SLA parameters and the x-axis represents the specified time range. You can also view the respective target SLA parameters in the graphs.

Note:

The graphical representation of the performance of all SLA parameters for the WAN links is available only in the graph view.

To view a graphical representation of the performance of all SLA parameters for the WAN links:

  • Select All at the top right of the section. By default, All is selected.

    A graphical representation of the performance of the SLA parameters such as RTT, latency, packet loss, and jitter for the specified time range for all WAN links is displayed.

  • Select wan_0, wan_1, and so on at the top right of the section to view the performance of the SLA parameters for the MPLS and Internet WAN links. You can enable and configure wan_0, wan_1, and so on and map them to MPLS or Internet links when you create a site.

    The graphical representation of the performance of the SLA parameters such as RTT, latency, packet loss, and jitter for the specified time range is refreshed and only the performance for the selected WAN link is displayed.

  • (Optional) Click Legend at the bottom right of the section to view the plotting legend for the horizontal dotted lines parallel to the x-axis in the graphs. The horizontal dotted lines represent the respective target SLA parameters of the SLA profiles.

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