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Manage Roles

A user with the Super User role can create a new role that maps a user role in an enterprise to a pre-defined role in Juniper Support Insights.

For example, you can configure an administrator role and map it to the Network Admin role so that the administrator role has the access privileges of the Network Admin user. The Network Admin role can be assigned to any enterprise user. Table 1 lists the parameters to add custom roles to an organization.

Table 1: Parameters to Add Roles
Field Description
Name Enter a name for the role.
Role Select an access level for the role:

  • Super User

  • Network Admin

  • Observer (default)

  • Helpdesk

See Predefined User Roles Overview for details on privileges of each role.

Add a User-Defined Role

A Super User can add a user-defined role and map it to a pre-defined role in Juniper Support Insights.

To add a user-defined role that maps to a pre-defined role:

  1. Click Organization > Settings in the navigation menu.
    The Organization Settings page appears.
  2. Click the Create Role icon.
    The Create Role page appears.
  3. Configure the new role by following the guidelines in Table 1.
  4. Click Create.
    The new role is listed in the Roles table.

Edit a User-Defined Role

To edit a user-defined role:

  1. Click Organization > Settings in the navigation menu.
    The Organization Settings page appears.
  2. Click the role that you want to edit.
    The Edit Role page appears.
  3. Edit the name and role by following the guidelines in Table 1.
  4. Click Save.
    You are returned to the Organization Settings page, where you can verify the changes in the Roles table.

Delete a User-Defined Role

After you delete a user-defined role, users assigned to the user-defined role must be assigned one of the roles defined in Juniper Support Insights to continue accessing the resources in Juniper Support Insights.

To delete a user-defined role:

  1. Click Organization > Settings in the navigation menu.
    The Organization Settings page appears.
  2. Click the role that you want to delete.
    The Edit Role page appears.
  3. Click Delete.
    You are returned to the Organization Settings page, where you can verify that the custom role is not listed in the Roles table.