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Manage Users and Invites

You must be an administrator with the Super User role to manage users and user invitations. You can edit user role, reinvite, cancel invitations, and revoke users from the Administrators page.

Edit User Role

On the Administrators: Name page, you can edit the role of a user. The first name, last name, and e-mail ID of a user cannot be modified.

To edit user role:

  1. Click Organizations > Administrators.

    The Administrators page appears.

  2. Select the user whose role or site access you want to edit.

    The Administrators: Name page appears.

  3. Modify the role or site access as needed. See About the Administrators Page for more information about user roles.
    Note:

    • If you modify the role or site access of a user whose invitation status is Active, the user is not notified about the modification in the role.

    • If you modify the role or site access of a user whose invitation status is Invite Pending or Invite Expired, a new invitation e-mail is sent to the user to access the organization with the new role-based access privileges.
  4. Click Save.

    A confirmation message indicating that the user invitation is updated is displayed and you are returned to the Administrators page, where you can view the changes you made.

Reinvite a User

You can reinvite a user if:

  • The user invitation expired.

  • The user invitation is pending.

  • The user role or site access needs to be modified for users with Invite Pending or Invite Expired invitation status.

To reinvite a user to the organization:

  1. Click Organizations > Administrators.

    The Administrators page appears.

  2. Select the user you want to reinvite and click Re-invite.

    You can reinvite a user whose status is Invite Expired or Invite Pending. For users whose access is revoked or deleted, you must click the Invite User (+) icon to reinvite the user; see Invite Users.

    An invitation e-mail is sent to the user and the user account is listed on the Administrators page with status Invite Pending.

    If the user doesn’t accept the invitation within seven days, the invitation expires.

Cancel an Invitation

You can invalidate an invitation by canceling the invitation. You can uninvite an administrator if the invitation status is Invite Pending or Invite Expired on the Administrators page.

Note:

An invite expires after seven days.

To uninvite a user:

  1. Click Organizations > Administrators.

    The Administrators page appears.

  2. Select the user you want to uninvite and click Uninvite.

    A confirmation message indicating that the invite is canceled is displayed and you are returned to the Administrators page. The details about the user invitation is no longer listed in the Administrators table.

Revoke a User

If the user accepts the invitation and has role-based access to the organization, but you want to take away the user's access, you can revoke the invitation. Revoking a user's access deletes the user from the organization. You can revoke access only for active accounts.

To revoke a user’s access to an organization:

  1. Click Organizations > Administrators.

    The Administrators page appears.

  2. Select the user whose access needs to be revoked and click Revoke Access.

    The user is deleted from the organization and cannot access the organization.

    Note:

    Juniper Support Insights maintains a log of the user's activities in the organization even after the user’s account is deleted or their access gets revoked. For example, the user’s activities recorded in the audit logs will remain even if they no longer have access to the organization.