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User Activation and Login

To log in to Juniper Support Insights, you must create an account in Juniper Support Insights and then, activate the account. After you activate your account, you either create an organization or join an organization through an invite.

Juniper Support Insights initiates user activation when:

  • The user that creates an account and an organization accesses the JSI dashboards without an invite.

  • The superuser invites you to an organization.

    Click the link in the invite and complete the login tasks. Your login procedure depends on whether you are an existing user with a Juniper Support Insights account or a new user without a Juniper Support Insights account.

The login workflow for users in different scenarios are as follows:

Log in as a New User Without an Invite

To log in as a new user without an invite:
Note:

By default, the user who creates an organization has the admin role privileges in the organization.

  1. Access the GUI directly at https://jsi.ai.juniper.net .
    Note:

    Juniper Networks recommends that you use the latest version of Chrome, Firefox, or Safari browsers to access Juniper Support Insights.
  2. Click Create Account.
  3. Type your first name, last name, e-mail address, and password on the My Account page.
    The password is case sensitive.
  4. Click Create Account.
    Juniper Support Insights sends a verification e-mail to activate your account.
  5. Click Validate me! in the e-mail body.
    The New Account page appears.
  6. (Optional) Click View Account to check your name and e-mail address. Click Back to return to the Select an Organization page.
  7. Click Create Organization.
  8. Type a unique name for your organization and click Create.
    The New Account page appears.
  9. Click the organization on the New Account page.

Log in as a New User With an Invite

You receive an invite from an administrator to join an existing organization.
  1. Click Access organization-name in the e-mail body.
    The Invite to Organization page opens in your default browser.
  2. Click Register to Accept.
    The My Account page appears.
  3. Enter your first name, last name, e-mail address, and configure a password.
    The password can contain up to 32 characters, including special characters, based on the password policy of the organization.
  4. Click Create Account.
    Juniper Support Insights sends a verification e-mail to activate your account.
  5. In your confirmation e-mail, click Validate Me.
    The New Account page opens in your default browser.
  6. Click the organization for which you received the invite.
    You are logged in to the application and can access the selected organization's GUI. The tasks you can perform in this organization depends on your user role. See Predefined User Roles Overview for more information.

Access an Organization as an Existing User

To accept an invite to a new organization as an existing user already having an account in Paragon Automation:

  1. Click Access organization-name in the e-mail body.
    The Invite to Organization page opens in your default browser.
  2. Click Sign In to Accept.
    The Juniper Support Insights page appears.
  3. Enter your username and click Next.
    The Juniper Support Insights login page appears.
  4. Enter your password and click Log In.
    The Invite to Organization page appears.
  5. Click Continue.
    The Select an Organization page appears.
  6. (Optional) You can click View Account to verify your account details and click Back to return to the Select an Organization page.
  7. Click the organization for which you received the invite.
    You are logged in to the application and can access the selected organization's GUI. The tasks you can perform depends on your role. See Predefined User Roles Overview for more information.

See Also