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ON THIS PAGE
 

About the Proactive Bug Notifications Page

To access this page, click Trust > PBNs.

Paragon Automation alerts you in advance about the problems in the devices in the network. The proactive bug notifications (PBN) feature in Paragon Automation enables you to identify potential bugs in the devices so that you can plan software upgrades. The total number of bugs that affects the devices in the network are categorized according to their severity and are displayed in the insights bar at the top of the page. This makes it easy to identify devices that need a software upgrade.

Tasks You Can Perform

  • Acknowledge a bug—Acknowledge a bug to indicate that the bug has come to your notice. Select a bug and click Acknowledge from the More drop-down list. Acknowledging a bug doesn't mean that the bug is resolved. An acknowledged bug is excluded from the total bug count in the insights bar. You can click Hide Acknowledged to display only critical bugs or bugs that need to be reviewed.

  • Unacknowledge a bug—Unacknowledge a bug to make sure that the network administrator can continue tracking the bug. Select a bug and click Unacknowledge from the More drop-down list.

  • View bug details—View detailed information about a bug, such as the description, problem level, PR score that indicate the relative criticality of the bug, release in which the bug is resolved, and so on.

  • Filter the data displayed in the table—Click the filter icon (funnel) and select whether you want to show or hide advanced filters. You can then add or remove filter criteria, save criteria as a filter, apply or clear filters, and so on. The filtered results are displayed on the same page. By default, only those PBNs that are unacknowledged and affect at least one device are displayed.

  • You can also perform the following tasks on this page:

    • Sort, resize, or re-arrange columns in a table (grid).

    • Show or hide columns in the table or reset page preferences, using the vertical ellipsis menu.

    • Search by using keywords—Click the search icon (magnifying glass), enter the search term in the text box, and press Enter. The search results are displayed on the same page.

    • Filter the data displayed in the table—Click the filter icon (funnel) and select whether you want to show or hide advanced filters. You can then add or remove filter criteria, save criteria as a filter, apply or clear filters, and so on. The filtered results are displayed on the same page.

    For more information, see GUI Overview.

Fields on the Proactive Bug Notifications Page

Table 1lists the fields on the Proactive Bug Notifications page.

Table 1: Fields on the Proactive Bug Notifications Page
Field Description
ID Unique ID that Paragon Automation generates for the bug.
PR Number Unique ID generated by the bug tracking system to track the bug.
Headline Brief description of the bug.
Customer Risk Indicates the severity of the bug and its impact on the customer network.
Problem Level Indicates the level of impact on the network.
PR Score System generated score that indicates the impact of the bug. A higher score indicates that the bug is of higher severity.
Platform Category Device series or models that the bug affects.
Description Detailed description of the bug.
Trigger Scenario in which the problem occurs.
Fixed In Releases in which the bug is resolved. Helps you determine the release to which the device software needs to be upgraded to resolve the issue.
Targets List of devices in the network that are affected by the bug.
Total Targets Total number of devices that are affected by the bug.
Acknowledged Indicates whether you as an administrator have noticed the issue. Acknowledging a bug doesn't mean that the bug is resolved.