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AP Actions

SUMMARY Use the Actions dashboard to resolve issues affecting your access points (APs).

When you click the AP button on the Actions dashboard, you'll see a list of all available actions. You can then click an action to investigate further. Available actions are described later in this topic.

AP Button on the Actions Dashboard

Note:

Your subscriptions determine the actions that you can see on the Actions dashboard. For more information, see Subscription Requirements for Marvis Actions.

Offline

Marvis detects APs that are offline due to lack of power, loss of cloud connectivity, or any other issue. Marvis can determine the scope of Offline AP actions such as these:

  • A site is down and all APs at the site have lost cloud connectivity.

  • A switch is down and all APs connected to the switch have lost cloud connectivity.

  • An AP is locally online (that is, the AP is heard locally but has lost cloud connectivity).

  • An AP is locally offline (that is, the AP is not heard locally and has also lost cloud connectivity).

Here's an example of an Offline action where Marvis identifies three APs that are offline:

Health Check Failed

Marvis reports health check failures when it detects potential hardware or software issues.

Marvis shows the Health Check Failed action for these types of issues:

  • Issues that cannot be debugged, meaning that the AP needs to be replaced.

  • A software issue that a newer firmware resolves. You can use the Upgrade button to upgrade the firmware directly from this page.

Note:

After you fix the hardware or software issue, Mist AI monitors the AP for a certain period and ensures that it is operating normally. Hence, it might take up to 24 hours for the Health Check Failed action to automatically resolve and appear in the Latest Updates section.

In this example, Marvis identifies an AP that failed the periodic health checks and needs to be replaced.

Health Check Example

Non-Compliant

Marvis monitors the firmware version running on all the APs at a site. The Non-Compliant action flags APs running a firmware version that is older than the version running on the other APs of the same model at the site. You can upgrade the APs from the Marvis Actions page without having to visit the site.

After you upgrade the APs to the proper version, the Non-Compliant action automatically resolves and appears in the Latest Updates section within 30 minutes.

Coverage Hole

The Coverage Hole action detects coverage issues at your site and provides a floor plan visual indicating the APs experiencing these issues. You can use this visual representation to locate areas with low coverage and make necessary improvements such as adding APs, upgrading AP models, changing the placement of existing APs, or increasing the power output of existing APs.

Note:

You need to have a floor plan already set up in Location Live View to take advantage of the Coverage Hole visibility.

In the following example, Marvis pinpoints a site that is facing frequent coverage issues:

Here’s the floor plan visual showing the affected AP (highlighted):

After you fix the issue in your network, Mist AI monitors the network for a certain period and ensures that the coverage is sufficient for the network. Hence, it might take up to 24 hours for the Coverage Hole action to automatically resolve and appear in the Latest Updates section.

Insufficient Capacity

The Insufficient Capacity action detects capacity issues related to an abnormal increase in an AP’s utilization. This action usually occurs when client traffic peaks significantly. Marvis provides a floor plan visual indicating the APs experiencing capacity issues. You can use this visual representation to find the affected APs and make design improvements.

Note:

You need to have a floor plan already set up in Location Live View to take advantage of the Insufficient Capacity visibility.

Here’s the floor plan visual showing the affected AP (highlighted):

AP Loop Detected

Marvis can detect a loop in your network based on the AP receiving the same packet that it sent out. With AP-based loop detection, Marvis detects loops caused by duplicate data paths in the following scenarios;

  • Traffic from the same VLAN tunneled to the Mist Edge device and locally bridged to the switch port to which the AP is connected.

  • Traffic from the same VLAN transported through two different tunnels to a Mist Edge device.

  • Port flapping caused by persistent Spanning Tree Protocol (STP) topology changes.

Marvis identifies the exact location at your site where the traffic loop is occurring and shows you the affected switch and AP. Here's an example. You can use the View More link in the Details column to view specific details about the issue. In this example, you can see that Marvis provides the cause for the loop, the VLAN ID, details of the AP, and the switch to which the AP is connected,