- play_arrow Troubleshoot Paragon Automation Installation
- Resolve Configuration File Merge Conflicts
- Troubleshoot Backup and Restore Issues
- Troubleshoot RabbitMQ Cluster Failure
- Use Log Files to Debug Issues
- Troubleshoot Issues with Ceph and Rook
- Troubleshoot Air-Gap Installation Failure
- Renew kubeadm-managed Certificates Manually
- Recover the Device Controller Group
- Create Controller Playbook Manually
- Troubleshoot Using the paragon CLI Utility
- play_arrow Debug Paragon Automation Components
- play_arrow Troubleshoot Paragon Pathfinder
- General Troubleshooting Techniques
- LSP Controller Statuses Overview
- LSP Stuck in PENDING or PCC_PENDING State
- The Operational State of the LSP Is Down
- LSPs Missing from the Network Information Table
- Topology Not Displayed in the GUI
- Changes Not Reflected in the GUI
- Topology Displayed in the GUI Is Incorrect
- PCS Out of Sync with Toposerver
- PCCs Are Not PCEP-Enabled
- play_arrow Troubleshoot Paragon Planner
Diagnose Device Reachability Issues
Problem
Solution
You can use the device reachability tool to diagnose device reachability issues during onboarding and any time after the onboarding process. The device reachability tool can verify connectivity to a device by using ping and SSH.
To run the device reachability test:
Navigate to the Configuration > Data Ingest > Diagnostics page.
On the Diagnostics page, click Reachability to view the Reachability Test tabbed page.
From the Reachability Test tabbed page, configure the following settings:
Select a device group from the Device Group drop-down list.
Select a device from the Device drop-down list.
Click Test to run the device reachability test.
The test results of the ping test and the SSH test appear after a few minutes.
The color coding for the test results is as follows:
Green status = pass
Yellow status = error (unable to test)
Red status = fail (test failed)
Yellow or red status includes a message with details about the issue.
High-level information about the results of the test is also displayed.
