Customer Success Story
AI-driven network helps Australian RSPCA protect and care for animals in need
In 2021 alone, over 24,000 animals came through the doors of RSPCA NSW—across six shelters and three veterinary hospitals—for treatment, protection, rehabilitation, and rehoming.
Thanks to the support of RSPCA NSW’s community of animal lovers and a multi-million-dollar grant from the State Government, the RSPCA NSW Yagoona shelter has been transformed into a new state-of-the-art Adoption and Education Centre. The RSPCA NSW chose an AI-driven network from Juniper as part of its digital transformation and in the future is looking to track animals in care using Bluetooth tags.
Overview
| Company | RSPCA New South Wales |
| Industry | Government and Non-Profit |
| Products used | AP43, AP63, EX2300, EX3400, EX4600, Asset Visibility, Wi-Fi Assurance |
| Region | APAC |
Improve access
To data and applications for veterinary staff, educators, and volunteers
Secure guest Wi-Fi
For prospective pet parents
Streamline operations
Two-person team can manage multi-site network
Go pawsitively digital
“We are very fortunate to receive support from RSPCA NSW’s community of animal lovers and grant funding from the NSW government,” says Julian Manche, head of finance and IT at RSPCA.
The funding allowed the RSPCA to double the size of its Sydney head office location, upgrading the hospital, animal areas, education, and public spaces, as well as improve its emergency response capabilities.
A digital transformation accompanies the physical one, allowing the charity to adapt to new ways of working by moving applications to the cloud and modernizing the IT infrastructure.
“Apart from the new building in Sydney, we had an opportunity to refresh the network architecture as a whole,” says Maria Aledia, IT operations manager at RSPCA NSW. “We wanted to create a strong digital foundation that was smarter and more reliable.”
AI-driven networking to the rescue
RSPCA partnered with Seccom Global, a managed security services provider in Australia, for an AI-driven enterprise network from Juniper at its Sydney Adoption and Education Centre in Yagoona and is planning an upgrade at its second largest site in the Hunter region. Seccom provides ongoing network monitoring and management, allowing the RSPCA IT team to focus on strategic technology transformation.
“We are working with digital experts like Seccom and Juniper to help our business create a strong digital foundation,” says Manche.
The Juniper Wireless Access solution, driven by Mist AI, provides Wi-Fi that’s predictable, reliable, and measurable. Juniper EX Series Ethernet Switches are used for high-performance switching at its locations. Juniper cloud services, including Juniper Mist Wi-Fi Assurance and Juniper Marvis Virtual Network Assistant, provide IT with clear visibility into the quality of user experiences.
Serving all creatures great, and small
“As an IT team, we can deliver a more customer-centric experience by enabling digital services for our business,” says Manche. “The Juniper network allows us to extend access to applications and data to our employees and provide a secure guest Wi-Fi.”
Digital transformation has streamlined operational and logistics tasks. Veterinary staff have easy access to their shelter management and veterinary clinic applications from any device as they work tirelessly to care for animals in need. Staff can spend more time rehabilitating and rehoming animals, educating the public, and investigating alleged abuse.
Prospective pet parents can now post pictures when they meet their new addition from the new outdoor meeting area in Sydney.
“The Bluetooth asset tracking in the Juniper network is amazing,” says Manche. “It’s so futuristic.”
RSPCA is looking to leverage the Bluetooth location tracking built into the network so that animals movements can be easily accessible to all on-site staff, meaning animals can be easily located and brought up to their meet and greet requests.
The digital transformation creates new efficiencies to help the RSPCA to care for and protect more animals through its shelters, veterinary hospitals, education services, and investigations into alleged animal cruelty.
Juniper Networks Digitally Uplifts Australia’s Royal Society for Prevention of Cruelty to Animals in New South Wales to Transform Its Animal Welfare Experiences
The Products
AP43
The Juniper AP43 high-performance Wi-Fi 6 (802.11ax) access point integrates patented virtual Bluetooth® LE (vBLE) and Internet of Things (IoT) capabilities to deliver an unprecedented user experiences.
AP63
The Wi-Fi 6 (802.11ax) AP63 access point offers high-performance Wi-Fi to ensure business continuity and operation efficiency in outdoor environments.
EX2300
The EX2300 Ethernet Switch delivers a compact, high-density, cost-effective solution for small network environments where space and power are at a premium.
EX3400
The EX3400 line of Ethernet switches are a cost-effective solution for today’s most demanding converged data, voice, and video enterprise access networks.
EX4600
The EX4600 Ethernet Switch offers a compact, highly scalable, high-performance 10GbE solution for enterprise campus distribution deployments as well as low-density data center top-of-rack environments.
Asset Visibility
Asset Visibility makes it easy to find key assets and people, with detailed location analytics always at your fingertips.
Wi-Fi Assurance
Driven by Mist AI and machine learning, the Juniper Mist Wi-Fi Assurance cloud service automates troubleshooting and operations. It ensures wireless networks are predictable, reliable, and measurable while providing near-real-time visibility into service levels.
Marvis VNA
The Marvis Virtual Network Assistant (VNA) cloud service is the first and only cloud service that offers a natural language conversational interface for enterprise networks, enabling simple and seamless interactions to optimize user and operator experiences.
Published September 2022