EP. 3 AI for IT: Integrating Systems to Reduce Network Silos

0:07 so hello everybody my name is Justin Maloney I will be your host today for today's webinar which is Juniper Mist AI

0:14 loves Integrations so in this in this webinar today we're going to go over how you can integrate with the Mist AI

0:20 platform and some really cool things that can be done with it we will then have a couple demos to show it off uh I

0:27 won't do the talking this time no we have our expert here we have sunin saram our senior director of product

0:33 management at Juniper Miss systems and then uh she will go over um Juniper and

0:40 she'll show off the Mist platform the MSP dashboard and a bunch of cool things that you can connect into and how our

0:45 Integrations work and then Aon Gin from Savant systems will come in and show how

0:51 he has used those Integrations in order to uh build a really cool platform at

0:56 Savant um so that's our agenda for today first we'll cover Juniper myth then we'll look at Savant and then we'll open

1:02 up the floor for some Q&A so that we can really get into the integration and find the questions and answer the questions

1:08 that you want to know about um so without further Ado I'd like to hand everything over tosini sunin thank you

1:14 for joining us today thank you so much Justin I'm super

1:19 excited um with what we're going to share with the folks on the line today

1:25 and again we want to keep the session extremely interactive by word of the word

1:30 integration that you saw in the webinar integration is all about interactions between the platforms and the workflow

1:36 application that make it even more relevant so super excited to be here today happy Tuesday good morning good

1:42 afternoon wherever you are joining from let's get into what m is doing and how it's changing the world day by day and

1:48 on top of that what Aon is doing with the saan platform changing the world hour by hour not just day by day so with

1:56 that let's get into what we are here to talk about our Vision as Juniper mist is

2:02 all about being the leader in an aid driven and secure Cloud

2:07 networking solution we are all about user experiences whether the user is an

2:15 end user that is running a team or zoom's app or an application running in the data center whether the user is an

2:22 actual application in the data center and we're moving workloads around between servers or whether the user is

2:28 you and me on our on our Wi-Fi devices but going art packet going through the entire end to endend view from your

2:35 landan network over your van network over to the SP core Network so from a

2:40 juniper perspective the the North Pole for us rather the North Star for us is

2:46 all about delivering an AI driven secure Cloud Network solution the industry that

2:51 is again focusing on the experience the experience of the end user the experience of the application the

2:58 experience of of whatever service you're running from jiper and what that means

3:03 for us it's experience from every aspect whether it's all about the ordering of a

3:08 service whether it's about deploying the service whether it's about operating that service because what as you have

3:14 seen AR key Mantra is up is not always good just because your LED on your

3:20 access points are blinking and your network availability is 100% doesn't necessarily mean that the end user on

3:28 that network is having having the best experience but for us that is what we focus on what we focus on maniacally

3:36 with the investment that we make in data science is that we are able to measure

3:42 the experience of the end user the kpi of the network is no longer the network

3:48 SLA it's not about the network being available all the time the kpi of the

3:53 network is is the network delivering to the end users expectation and that's why

3:59 it's not about up being good it's about is the user expectation being met is the

4:05 network delivering to that expectation that's the new kpi and end of the day

4:11 all of this has to be secure which is what we deliver with our connected security stack as part of our

4:18 Enterprise Network as part of our data center Network even as part of of our core service provider

4:25 Network now taking a little bit of a deeper dive into the AI driven

4:31 Enterprise portfolio I spoke a lot about experience first networking and how that shows up in the whether how you order

4:39 how you deploy how you operate and how you secure the entire stack but just

4:44 feel the onion a little bit right when we talk about user experiences and you're hearing about that a lot in the

4:50 industry I mean every other vendor since you know Juniper missed back in 2019 is

4:56 now talking about Ai and user experience the only only difference is we've been

5:01 doing it others are talking about it right now how why do I say with so much conviction we've been doing it because

5:08 for us when we began our journey in the aops world for networking delivering the

5:14 network for the next decade for our customers it was again focused on

5:20 measuring the end user experience and that means when you're measuring an end

5:25 experience there are a million points of failure it could be the client could be the wireless network the wired Network

5:31 the van Network a lossy link a flapping Port your DHCP your radius your DNS your

5:39 circuit even your application so many points of failure and what do you end up doing typically as a network operator be

5:45 it an Enterprise customer operating their own network or be it a a service

5:51 provider who's providing managed solutions to their customers you're pulling Telemetry from everything you

5:58 can possibly get your hand handson trying to see what state changed what config happened what exness factor

6:04 happened that impacted the problem but in doing that you're spending days and

6:10 days and weeks and weeks trying to figure out what's the problem and that for us became the goal of how do I

6:17 deliver a solution to the industry where I can measure the Ender experience

6:23 literally end to end from client to Cloud but also tell you if 's experience

6:30 is not the most optimal why is that so is it a client is it the wireless

6:36 network is it the wired network is it the circuit is it the app is it the ISP

6:42 I tell you beforehand before even that first ticket comes in that is what end

6:48 user experience is all about measuring quantifying and optimizing the actual

6:54 end user on the network and even you all as it operators how do we make your

7:00 lives Easier by Marvis doing all the heavy lifting for you so welcome to the

7:05 world of Marvis Marvis is our virtual Network assistant it is the aops engine

7:11 that sits and monitors your end to Telemetry for you and by leveraging the Marvis virtual

7:18 Network assistant conversation interface you're able to proactively take action on issues

7:25 impacting end users or even reactively ask Marvis hey troubl shootter location trouble shoot an AP trouble shoot more

7:31 importantly a user or an application so the focus always is on the end user

7:38 experience where we are monitoring the Telemetry end to end we are creating State machines in the cloud for every

7:44 user session and telling you exactly what the user experience is and therefore what the kpi is of the network

7:51 but even beyond that how can we root cause proactively the issues impacting

7:58 the end user this is truly a new era this is a paradigm shift in the industry where the industry so far has been all

8:04 about managing boxes and slas but now we are moving the needle towards managing

8:09 the user experience from client to Cloud versus just managing the SLA of a network it's all about what users expect

8:18 today when they deploy a network service the network should be invisible all that

8:23 matters is the user expectation being better or not now how do we deliver on that promise we deliver on that promise

8:29 by giving you all a full stack access network with secure on boarding with our

8:35 latest access Assurance framework as a cloud native AI driven solution from a

8:43 full stack Network perspective I'm referring to having a very comprehensive

8:49 indoor outdoor Wi-Fi 6 and Wi-Fi 6C access point portfolio with location

8:56 services built into that access point we are the only vendor in the market that

9:01 delivers a directional Bluetooth antenna array in our high performance APS so

9:07 that for customers who are looking to leverage indoor location services for asset visibility for mobile engagement

9:14 way finding for operational efficiencies they do not have to deploy yet another overlay Network it's part of that same

9:22 platform on the wired side whether it's your branch Access Network or your very

9:27 complex campus Network that wex plan we have even simplified that with what we do with a wi short solution over the ex

9:35 and qfx series from a van perspective the most exciting and so far the most

9:40 complex piece of the puzzle that is where the the excitement happens e either the wireless part of the side of

9:46 the network or your van because these are the things that you don't control right you you're on an internet link

9:52 you're deploying as D van how do you know the user experience will be the best well we will tell you and not only

9:58 we will be tell tell you whether it's the best experience of delivering but if it's not the best why is it so is it the

10:03 application issue is it a network issue or is it just a lossy link no more guess

10:09 work the network has been demystified with juniper M AI right with the end to

10:15 end workflow for wireless wide and van with our Assurance services and Marvis

10:21 giving you proactive self-driving actions on delivering the best user

10:26 experience possible now what does that mean a lot of tech

10:32 speak here but what does that really translate to for you all as Network operators or network consumers end of

10:39 the day what you get is highly granular client level

10:47 visibility if the new kpi of the network is not just network uptime but the

10:53 client service level expectation of the network that automatically leads to the

10:59 Juniper Mist AI platform giving you visibility for every wired Wireless user

11:07 and how their pre- connection experiences and how their postc connection experiences that goes hand inand with

11:14 our ability to to offer AI driven support with Marvis you literally have a

11:20 self-service solution available to you and Aaron will talk to you about how he's Levering this in the saan platform

11:26 about troubleshooting your issues or Mar tell you proactively what the issue is

11:31 all of this is possible because of the third pillar it's the microsources cloud

11:36 that gives us agility to make Christmas come every two weeks every two weeks we

11:43 are delivering new capabilities to our customer whether it's a whole new offering like a knack offering we

11:48 announced earlier this year or whether it's more capabilities around Marvis

11:54 becoming more intelligent with the zoom integration the team integration we've done recently or even the ability to

11:59 ingest cradle Point none of those have to wait for a year twoyear cycle every two weeks you'll see Jenifer Mist coming

12:06 out with new capabilities to again deliver the best end user experience and

12:12 the best it experience and wrap that around with our capabilities to also offer digital engagement as part of the

12:19 location services you truly have the best branch and campus Network out there

12:24 but what makes it even better is the fact that all of of this is based on

12:31 100% API Foundation this is what enabled us to

12:37 deliver even more business outcomes for our customers via our partners right

12:44 what you will see as a demo from Aon in the next few minutes will blow your mind

12:50 as to what he has built on top of the M AI platform to truly deliver an endtoend

12:56 automation for our customers all the way from ordering billing consumption and

13:02 servicing phenomenal but again it all comes down from the C letter acronym called API and that is what Aron is

13:09 using to the hilt to again that best user experience possible so not only do

13:16 we deliver the the the industry's best full stack Access Network for branch and

13:23 campus for wireless wide and Van it delivers unique location capabilities it is all based on 100% standards API based

13:31 framework that allows for Integrations with platform as what you will see from Aaron delivering end of the day immense

13:39 business value not only reducing the overall TCO from a network deployment

13:45 Network operation perspective but delivering the best end user experience possible on the network and even

13:52 delivering more value added services with some of the location capabilities the access Assurance capabilities we are

13:57 driving for our customers with that I'll go into a quick de demo of the mplatform

14:05 and then hand it over to Aaron to talk to you about how he's leveraged our solution and delivered an even more

14:12 phenomenal uh platform on top of it so sharing again and again folks any

14:18 questions please feel free to bring them up in the chat window so what you're seeing here now is

14:25 what we call our MSP dashboard right this is for our partners who manage

14:31 customer networks day and day out so what you're seeing here is the basic view of what's deployed across all their

14:38 customers for every tenant Again full stack so how many access points how many switches how many routers from an SD van

14:46 wired and wireless perspective and what's in use what's not in use you're able to see subscriptions for all your

14:51 tenants you're able to see when subscriptions expired you're able to move subscriptions between your customer

14:57 deployments based on usage left but what makes this even more phenomenal is again

15:02 how you are now able to offer your end customers if you are a partner managing

15:08 that customer network not just the network SLA but again a network based on

15:17 service level expectations the new kpi of the network now is how is my network

15:22 doing from a wireless wired and Van perspective is it meeting my end user

15:29 expectation or not and if it's not meeting my end user expectation why is it not meeting that end user expectation

15:34 so right at a glance what you can see from a from a network operator perspective is across all my tenants on

15:40 this MSP demo this location is having a problem overall W is okay my van's okay

15:46 as well but hey guess what wir is having a problem all right click of a button what is the wir problem hey 12% of my

15:55 user minutes they are not able to connect to the network ones who connect are happy and healthy that says all

16:02 right within the Click Click of a button I know I'm having a wired problem that wired problem is around

16:08 pre-authentication and now I can go into my wired SLE and say yep there is a

16:13 pre-authentication problem and it's predominantly because of authentication issues and hey look and only do I know

16:21 what which is it impacting or what Vance I also know from an end to-end perspective what clients are probably

16:28 getting impacted because of this issue that again is the power of machine learning that is the power of what we

16:35 have done with the IOP stack in giving our customers and our partners managing

16:41 networks a very easy platform that does the heavy lifting for you that tells you

16:47 exactly what the problem is and how to solve the problem but enough about that let me now hand off to Aaron to say how

16:53 has he put this platforms and taken it to a platform Plus+ putting it on

16:59 steroids and delivering an even more awesome solution with Savant and with

17:04 that Aon over to you thank you so much thank you sonini um and I want to thank

17:09 everyone at Savant that worked uh on this project I'm just the Formula 1 racing car driver who gets to drive the

17:15 really cool thing on Sundays but I worked with a whole team of people um

17:20 and we we worked hard to bring this out uh that'll be the last time I do that but it's important to uh share the glory

17:28 um so so if you don't know who we are uh real quick you know Savant systems is a

17:34 leader in home automation we were the first completely IP based platform when

17:40 we launched in 2005 and we have always leveraged the network and it e standards

17:47 to create an automation experience for our customers and you know this includes

17:52 home Cinema and whole house stereo and all kinds of fun things but also some

17:57 security ele elements cameras nvrs and many of the same um experiences we expect to manage well in

18:05 the Enterprise our homeowners where ultimately this product is landing expect that as well um and we really

18:12 touch almost every aspect of someone's home of course they don't need to have all of this but as a platform we have

18:20 over 10,000 different languages we've had to speak in order to start integrating AV

18:28 products with your lighting and your shading and your smart power solution and as such the network has truly been

18:35 the the digital Foundation the platform on which our customers ultimately a

18:41 small business designing and selling and installing all of this gear in someone's home it's their main foundation for the

18:51 experience they're selling their customer as well and so when we began looking for a premium partner uh we we

18:58 discovered Miss Ai and Juniper and really fell in love for a lot of reasons

19:04 we we automation system nerds at heart and so we really grapped on to the

19:11 opportunity to have a direct Cloud to Cloud integration with our own cloud we

19:16 maintain our own cloud for our customer our dealer to talk to their own projects

19:22 very similar to the MSP view that we just looked at and what we've done is we've taken the m platform and like we

19:29 do with all of our premium Partners we really treat the product as if we manufactured it ourselves and you can

19:37 see we're always uh not sharing the glory right so this is all about the partnership of our platform and the

19:43 power of the Juniper Miss platform and for us uh we're a large support organization we have thousands of

19:50 integrators around the world and and thousands and thousands of customers that we support the three key elements

19:56 this platform presents not just to us but to your business as well is you know actionable information AI can mean a lot

20:04 of things but I I really talk about it as actionable information which is what the Miss platform gives us quick easy

20:12 you should start your troubleshoot here we want to reduce our support cases of course uh and we ultimately want our

20:20 customer the end user in their lovely home on Sunday afternoon cheering for their favorite football team we want

20:26 them to have a great experience at home too and that's why the Juniper platform made the most sense to us so what we've

20:32 done is we've taken the awesome fast nearly complete I would say like

20:39 99.999% complete API and we've really integrated the whole deployment flow and

20:46 the first stage of monitoring these plat these systems in the field right into our cloud and so I'm going to show you a

20:52 quick video here on an iPhone you've caught up to me maybe I've already purchased subscriptions which we sell

20:58 our customer inside our Cloud they buy those subscriptions just in time as they need them and so we were going to catch

21:05 up to me I've already purchased some subscriptions and maybe I I need to add this ap40 ap12 uh to the conference room

21:12 here I'm just going to literally scan that QR code of course it's a little sensitive to angle sometimes and name it

21:19 and move on very similar to The Experience you've had from the Mist Installer app but for our dealer it was

21:25 really important that we kept them inside their Savant toolkit and we

21:30 didn't want them to have to wander out until maybe they were troubleshooting something at a deeper level um and so

21:36 with that I just want to show a a live integration here with our Cloud which we all should

21:43 be seeing now so we're looking at my Savant host uh and and of course I've

21:48 called it guten Manor because it's a tiny home but I'm a Batman nerd and that sounds better than house um and besides

21:56 giving our customers some information about the main processor of their Savant system you'll notice a strong number two

22:03 is the Smart networking card with some very familiar scores so we know that our

22:09 customer is going to get very familiar looking at these seven numbers and understanding where or what their issue

22:16 may be or that there isn't a Wi-Fi issue that's obvious um I just want to show

22:21 when I release that button on today our cloud is in real time re requesting

22:28 today's stats from the Mist Cloud for my site and returning that back we don't

22:35 know these numbers until we ask for them and I want to give a shout out to

22:42 everyone at Juniper Mist the cloud they have built is first class it is

22:47 incredibly fast and responsive and when it comes to networking it's really important that we get our customer

22:54 information as quickly as possible and so we wanted to create a scenario with

23:00 this product line that really merged into our dealers business and we're a

23:05 construction adjacent space and so you know our guys are constantly in new construction homes um we wanted them to

23:13 be able to buy a subscription in real time and so on a new job they're just going to see a subscribe button they're

23:20 going to come in and purchase an annualized subscription for us that includes Wireless assurance and the

23:26 Marvis virtual Network consistent for every single site a savant customer uh

23:32 purchases and up top the Pebbles show you a very familiar flow we would

23:37 purchase subscriptions we would then claim devices and we'd start making our wireless networks today we offer the

23:44 wireless solution next year we'll be adding routing and switching and so we'll be going even further with this um

23:51 there's a lot of features actually cooked into the Mist portal in the UI that um Carry right over to to the API

23:58 in fact all of them do including templating so when our customer goes to create a wireless network we wanted to

24:04 make sure that they could benefit from the efficiencies that the team at missed and Juniper took a lot of care in

24:11 integrating into the cloud here so our customer cont templatized those standard

24:16 Wi-Fi networks they deploy maybe a guest Network a customer Network and an automation system Network for the

24:23 wireless extension of that land and with some simple uh you know standard names

24:28 they can save these and recall them right after they claim their first AP

24:34 therefore as they claim more APS to the site these standard ssids are applied you know for us like Juniper it's

24:41 important that a a non-it professional be able to install these access points

24:47 that's going to help our customer manage the cost of delivering a project and their everyday labor costs and so the

24:54 combination of the scanning of a QR code code right from their phone inside our

25:00 Cloud uh and making wireless networks has really proven to be a very uh well-received

25:06 experience I'll show just a few more things you know we've gone all the way to recreating a wireless network card

25:14 we've actually discovered some features in the Juniper platform that benefit us so our customer lives with this awesome

25:20 handheld remote control but it's a Wi-Fi device and we all know Wi-Fi can be battery draining um you might notice

25:27 this SSID here shows three vlans with multiple passwords uh you

25:34 know we've not found a vendor that has implemented multiple psk with client isolation but it actually turns out by

25:41 shielding smart locks in our remote from everything else on the land we get a 200

25:46 plus perc Improvement in overall battery life so here's an example sudini of us

25:52 using the API to reinforce best practices with our customer customer

25:58 simply by leveraging a feature set that's already built into the to the McLoud we've also reduced the number of

26:05 checkboxes and things our customer would need to do to execute this they're really just checking a box and telling

26:11 us you know uh at least these two passphrases and of course I have vlans so I've tagged these by VLAN which is

26:19 another really powerful unique feature that we've only seen in this platform um

26:26 you know radio bonding uh is all your channel bonding is all here uh and all

26:31 the way down to us really paying attention to not messing up the very cool very wellth thought out visual uh

26:39 goey that the M team developed and so this should look pretty familiar with you I don't have the fancy diagonal

26:46 lines for when we might not get any data so excuse the breaks that's just no data

26:51 um but we wanted our customer you know I as the product lead I really wanted our customer who is running a small business

26:59 to you know have her four-year-old crying in her ear in line at Chipotle and her best customer in her

27:05 other ear and still be able to look at this uh dashboard and begin a

27:11 troubleshoot process and so um what I can also show if I just get out of full screen is you know we've made this

27:17 reactive and so this does size down for a phone and show those same graphs um

27:23 and really uh so that the familiar nature or or as our customer developed some familiarity with the Mist Cloud

27:29 they're also very familiar with how we are communicating that information and

27:35 so whether it's you know quick and easy deployment with three access points or a

27:40 sprawling property with 90 different access points indoor and out across the

27:45 whole Space uh this tool set that we've built is entirely powered by the McLoud

27:52 and by the Mist API you know we're integration nerds of course and so we

27:57 really reveled in the chance to do something like this on the it side what

28:02 I find um important to say is that our support team internally at Savant is

28:09 also benefiting from this being on some of our largest projects and that we can

28:16 validate now the network is good there isn't an issue with Wi-Fi it's something

28:21 else or there's something misconfigured and I can share a great story recently first project someone was doing for um

28:29 an affluent person who happens to be also a juniper investor and so is very keen on having the product in their home

28:36 the house manager because that's what you have in larger spaces called the integrator after the first sort of 48

28:42 hours and said hey everything inside's great but when I go outside I'm on Wi-Fi

28:47 I can't I can't get into the security system I don't see my cameras what's going on integrator was new to the

28:54 platform and reached out to us we were able to tell them in seconds that five ports were missing vlans and it turned

29:01 out that those five ports happened to be supporting outdoor access points and the VLAN that was missing was the VLAN the

29:07 house manager should have been on this is the kind of issue that would have taken moments minutes days or weeks

29:16 depending on how you walked into it to discover especially if there were you

29:21 know 10,000 ports on the job there weren't here um but that was a marvous action that just showed up right away uh

29:29 here and was able to just tell us hey there's five actions and they were all missing vlans um and that was probably

29:37 the the quickest and easiest troubleshoot I've ever had with a network um in 30 minutes they had that

29:43 resolved and everything was fine um you kind of can't do that anywhere else in

29:49 our experience so everything you're seeing here from uh the realtime request

29:54 of the data feeding these graphs uh to you know me enabling or disabling an

30:01 SSID I don't have any guests here at the house so I usually leave it disabled until it's time to turn it on and that's

30:07 a live back and forth between our cloud and the McLoud turning that on and

30:13 getting confirmation or turning it off and getting confirmation so um you know

30:18 there is really no better more reliable API that we have worked with on the

30:24 networking side of our business um this is the first time we have integrated this kind of infrastructure directly

30:32 into our Cloud um and I don't know why we didn't do it sooner we're we're as a

30:37 company really uh reveling in this and enjoying how passionate our customers

30:44 have become about this platform um and you know I would encourage you don't be

30:50 uh discouraged by the user interface you see here feel like there's a big undertaking here there's a lot of people

30:55 that worked on this to get here that API is there for you even if you're just moving information into a text form

31:03 so that you can easily communicate with a group of people you know the overall health of a network um most importantly

31:11 talini showed that MSP View and you know we use that all the time we have you know thousands of accounts that have

31:16 access to this platform and we're supporting uh those jobs occasionally usually Marvis has got it but

31:22 occasionally we're diving in um one of the most uh trans formative experiences

31:28 I've seen with our dealer base who are largely not it professionals is that you

31:34 know we all know that we need a few more access points for Wi-Fi 6 and 6E rather than Wi-Fi 5 or before in previous times

31:44 a controller could have told us a little bit about that problem but maybe wouldn't have help helped us localize

31:49 that issue I've actually heard back from our customers that they have been under

31:55 selling APS for a while and they just didn't know it and that the data from

32:00 their Mis deployments actually taught them that they were short changing their customers a little bit um and so lastly

32:08 uh from the MSP view sunin showed you that overall score and this is something I obsess about so I for the first time

32:15 our company knows of all the projects we've deployed with juniper we have like a

32:21 94.2 SL overall Wireless SLE across all of our deployments

32:27 we have never been able to quantify or qualify the resulting experience in a

32:33 customer's house because we're selling product to a third party who's then installing it and and configuring it

32:39 elsewhere so this gives us uh you know more x-ray vision you know we can peer right into that Network and as we Round

32:46 the Corner into full stack that's our goal our goal is to be able to assist our customer with our product simply by

32:53 reaching out to that land with permission of course uh and and help helping them live on the spot all of us

32:59 have experienced the service call that requires a return trip and the AA and time required to get that scheduled and

33:06 the support person scheduled this really compresses that whole process down to just a few

33:13 moments awesome well thank you Ain thank you sonini um we have a little time for a couple questions um but that

33:21 presentation was awesome and I loved you know I've seen the Miss dashboard before

33:26 um the way you guys integrated it into Savant dashboard is just so cool you brought out like some of the best pieces

33:33 and you guys really kind of um enhance the ux there right because it really is

33:38 about user experience whether it's the network operator or whether it's the your customers on the network so that's

33:44 that's really cool thank you um couple questions that we had the first one um and this one can go to either of you

33:50 it's a what are some of the benefits of integrating with mist

33:55 AI uh so so for us the benefit was that we could streamline the experience of

34:02 deploying a more sophisticated Network solution for a dealer that maybe doesn't

34:08 have a trained IT professional on staff um and bring them relevant information

34:14 that helps them deliver the best experience um we didn't see a point of

34:20 hiding that information from the integrator we thought it best to actually bring that right into the

34:25 actual job or what Mist would call a site in their uh in their uh their Cloud

34:32 thank you brain uh because customers no matter how nice they are they don't

34:38 always tell us the exact truth they'll say things like my phone always does this or all week I've had this issue the

34:47 benefit of integrating is that you can actually see the individual devices experience every moment it's been

34:54 connected for the last s days and so if there was an issue like my coworker

35:00 yesterday I was able to tell them yeah your remote disconnected because there was a DHCP issue turned out his router

35:07 was out of IP addresses and he needed to expand the pool but the the inbound was

35:13 why doesn't my ex connect to Wi-Fi or work on Wi-Fi the benefit is this is

35:19 straight up a baloney detector of the highest

35:24 magnitude yeah now that's that's that's a very good point

35:31 um um the next question is probably more for you seini um what are some other

35:37 examples of successful Integrations fantastic question so again because we're API based we have enabled

35:45 multiple Network efficiency operations Integrations as well as Lum business

35:50 Integrations with our location services and analytics on the network front if you're a service now um shop right if

35:57 you're using service now for provisioning for billing rpis integrate directly into service now for all the

36:03 ticketing for cmdb for even if you go to service now Play Store you'll see a service uh a service now jiper miss

36:10 provisioning app so you can create sit just like Aon was showing you from the saan platform create sites create orgs

36:16 and get data the exact same workflow can also be done out of the service now platform using our the same apis where

36:23 we have Integrations already available for you on the service now play store for those of you using Splunk and do

36:29 using Splunk for the Telemetry and the monitoring integrate our web hooks directly into Splunk you can start

36:35 seeing the DAT to Telemetry pop up there as well for those of you using logic monitor IP fabric you know you name a

36:41 vendor any any solution out there supporting apis from a day zero day one day two perspective and from Day Zero I

36:48 mean the the creation of sites the activation of your your order all the

36:54 way from Hardware to subscriptions the ability to to configure uh templates for your wireless

37:00 network your wired Network your van Network and then the most important of it all the day2 aspect of it this is

37:06 where the rubber hits the road because you deploy your network you know one week one month three months depending on

37:12 scale of deployment but then for the remaining two years three years five years seven years of your seven years of

37:17 the network what you're living with day in day out is the operational aspect and that's exactly where with our apis with

37:23 our web hooks with Marvis actions with apis where Harvest becomes your literally your team member in your

37:29 team's Channel U you're now able to get all the benefits of making sure that the

37:35 Ender experience is always the most optimal so a lot of Integrations out there again feel free to go to miss.com

37:42 ecosystem and you will see exactly some of the outcomes we're driving with our ecosystem

37:49 Partners all right um how does this solution compare to

37:54 maroi great question I was ask typing up the answer uh as well yes

38:01 so let's talk about miraki right miraki came out back in 2005 um and for those of you who don't

38:08 know the founders of mist suaa CEO of mist and Bob Friday the CTO of Mobility

38:13 at Cisco founder of uh airspace at Cisco bot way back when in in 2005 or actually

38:18 2003 2004 by Cisco they actually led the acquisition of maraki when they were at

38:24 Cisco and they led the acquisition of M while they were at Cisco because they were looking to enable a system an

38:31 architecture a solution that could measure user experiences and not just do

38:37 slas for Network up Network down when they peel the onion what they saw was

38:44 that miraki because of the fact that was born in early in the cloud era it wasn't

38:51 truly microservices so it was still giving you a network SLA it was great in

38:57 the in the sense of what it did for day zero day one right the ztp the plug-in cap capabilities that it brought to the

39:02 table but when it come came down to day two it really didn't quite serve the needs because it was not able to measure

39:10 Ender experiences and that's not just because the software couldn't do it it's because of the underlying framework the

39:16 underlying architecture itself is not horizontally and vertically scalable and that's what led to mist being founded

39:23 that's what led to jiper actually acquiring Mist so we because we started with a blank sheet of paper with the

39:29 right architecture are able to essentially like I said get Telemetry

39:34 for every end user wired or wireless pre- connection postc connection create a state machine in the cloud so we know

39:42 exactly when the user experience is not optimal and more importantly tell you

39:48 exactly why it's not optimal and how we can fix it either we'll fix it for you as then marf will go into do the needful

39:54 as part of a self-driving Network or like in your driver assist mode for your self-driving car it'll tell you hey like

40:02 like Aon talked about hey there's a missing Wheeland or there's a coverage problem or a capacity problem or there's

40:08 a port flapping or there's a DHCP problem how many times have you seen

40:13 when a client's trying to connect the initial Association is great it's able to connect pass traffic but when the DP

40:20 renew happens suddenly the client stuck it's not sending traffic how do you solve that problem Oh you go look at the

40:26 D CP logs you go first figure out hey Wireless is a problem get logs from from your wireless controllers your APS with

40:33 the Juniper missed AI solution all that Telemetry all that correlation is done for you and Mar will tell you hey you

40:40 have a DP problem because either your DCP is not responding or you have a Rog DCP in your network or guess what your

40:47 DP pool is out of IP addresses right no more guess work no more looking at Raw logs just go to the Juniper Miss AI

40:54 platform ask Marvis you have the answer and that is how Jenifer m beats maraki

41:01 every day day in day out with that focus on simplifying dayto operations by

41:06 delivering the best Ender experience possible and um Ryan in our audience

41:11 also brought up that M AI keeps more packet capture data cached in case there are issues than moroi

41:18 does um okay we do have another question um Erin your case study is that a US

41:23 case study uh you know we are in Pilot with a a couple of our uk-based uh Partners but

41:31 currently we're offering this in the United States and Canada um and our case study is on the Juniper site um but if

41:39 you're somewhere in the world and you want to work with us we're probably distributed

41:44 there awesome um and then umini do you

41:49 know of any other International Integrations that are going on as well oh yes I mean we have Partners across

41:56 the the the globe whether you take our tier one SP such as you know NT Verizon AT&T Verizon

42:02 NTT uh DT WaterOne recently announced integration as as well um in Europe or

42:08 if you look at our our tier two partners like aians a McCoy Telecom we have

42:14 Partners customers across the globe leveraging our solution and integrating our solution into their

42:20 platforms awesome thank you um and I I see you're working on this answer as well but what about our comparon into

42:27 Aruba fantastic question I was waiting for that to come up so Aruba Central you

42:33 know a a Cloud solution that was born after miraki uh they are trying to get

42:38 on the Journey of microservices because that is what enables you need that underlying architecture to be able to do

42:44 through aops the only sad part is they're talking about it they're not

42:50 already doing it right if you've seen our our webinars we've done previously on how we deliver AI for it and how we

42:57 deliver AI Ops it's not just about having AI Ops as a architecture right we

43:04 use unsupervised machine learning for location services we use deep learning reinforcement learning for RM we use

43:11 lstm B infer inference for a lot of our service level expectation Frameworks we

43:17 use the latest one that we've uh leveraged is the shapley model for

43:23 predicting application experiences for you user if you have not seen what we've done with zoom and teams please do uh

43:31 check us out on YouTube we have quite a few videos out there that talk about our Integrations we did a Mobility field day

43:38 uh webinar as well earlier this year but that is where we're able to do two

43:43 things with the shly mod integration and thirdparty data ingestion with zoom in teams again going back to client to

43:49 cloud and their experience we're able to tell you with our aiops framework with

43:55 the the Baseline we do leveraging machine learning and the anomal direction hey if your Zoom call is bad

44:01 which users are impacted first of all you can actually ask Marvis give me bad Zoom call bad team calls but also tell

44:08 you why is it is it bad is it because of Wi-Fi wired van if it's on Wi-Fi why is

44:14 it is it a slow roam a bad roam a client problem is it not enough capacity in the

44:19 air or is it that somebody was pushing a process on my machine that led to my CPU

44:25 being higher on my laptop and therefore my zoom call was bad all of those now again demystified with juniper Mist AI

44:32 because with the shapley model we're able to give you a correlation of all the network features as well as the

44:38 direct Cloud to Cloud integration of continuous user experience learning

44:45 label data from zoom and teams apply our shapley model to it and tell you exactly

44:50 what the end user experience is for a zoom call for a teams call per user and

44:56 again if it's not optimal what is the root cause it could be the device it could be a process on the device it

45:02 could be the circuit it could be the network it could be the application itself no longer do you have to worry

45:08 about it you know the answer because Marvis tells you the answer so long answer to a simple question that's how

45:15 we're different from Aruba Central as well it's all about the focus on iops more importantly it's all about using

45:22 AIML to deliver the best end user experience possible with with the AIML

45:27 toolkit the data Science Focus we have as part of our stack awesome and then it looks like we

45:32 have one more um it caught my attention that a router ran out of IP addresses and could not fulfill DHCP requests

45:39 question is was this a hybrid solution with non-smart routers that could have reported such flaw ahead of time or was

45:44 this a Miss in diagnosing the event so in the great question um in the case of

45:52 let's say you plug in a juder missed Wi-Fi into a WI Network where we getting DHCP from a third party uh Network

45:59 entity in that case I'll tell you if my client is an IP address but the network traffic is blackold is it a missing vand

46:06 problem or it's a DP server problem or hey the DP server is just stuck right

46:11 but if you do have my network where where a juniper Miss router serving UD

46:16 DHCP or even in some cases I have customers using our ex serving DCP we will then be able to tell you if the DP

46:23 pool is out of IP addresses so answer is yes on both fronts but Rogue DHCP or DHCP no

46:30 response on the third party framework whereas yes it's actually the pool that's exhausted on uh the use cases

46:37 where we are the DP pool provider that was actually the first thing Marvis told me about my network when I added Wi-Fi

46:43 to my house three years ago um and it wasn't a smart uh router it was you know

46:50 sort of an off-the-shelf SMB router but I it I guess my VLAN had had been near

46:56 or out of IP addresses for a minute and all of a sudden Marvis told me I had

47:02 like 60 hcp Knack errors in a row and wouldn't you know it when I checked the pool I was out of addresses so the power

47:09 here is that that worked on a not Juniper thing right it was not a juniper router at all was not a juniper switch

47:16 yet it was just Juniper Wi-Fi the fact that this platform has been trained to

47:22 identify the behavior of a wireless client when that is the issue that's

47:27 super powerful crazy powerful yeah Aon and that was at your house you said you have you must have a lot of devices

47:34 connected on Smart Home nerds always do uh so you know we can have uh you know

47:41 our showroom in New York City I think we have over 250 things on the Wi-Fi

47:46 network so you know between lighting and other things it can add up for sure

47:51 awesome all right well aarin and sonini thank you so much for your time this presentation was great it really you

47:58 know shows off the benefits of the Juniper Miss AI plus integrating it with your own platforms and Aaron that was

48:05 such a great uh use case that you showed us with how Sant systems has done it for everyone that is watching we do uh if

48:12 you guys want to try this out for yourself we do have the opportunity to um get your own access points right you

48:18 can try our missed Wi-Fi for free just scan the QR code that you see on the screen I've kept it up here so that you

48:24 can look at it and get get to try out this whole environment yourself um before I leave Aon andini do either of

48:30 you have any last words that you want to say I just want to say thank you all for your time today and I hope you try out

48:37 jiper M uh AI if you haven't already and try out even more importantly the apis to enable the are the possible Adan go

48:44 ahead uh thanks for having me and and thanks to everyone at Savon who who worked on this project you know go team

48:51 appreciate the time awesome thank you guys and thanks everybody for watching