EP. 4 AI for IT: Preparing Your Wi-Fi Network for Future Growth

0:07 good afternoon good morning good evening wherever you may be in the world thanks

0:12 so much for joining Juniper Networks my name is kend delovo product marketing manager with juniper Network's Aid

0:18 driven Enterprise today we have a special webinar planned for you uh it's part of

0:24 our AI for it wins series we're going to talk about how Miss AI our

0:31 industry-leading solution for Wired and wireless tackles scale and Agility we

0:38 have two very special guests that I will introduce you know shortly but uh we'll

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0:51 today so uh we'd love it if you used our question and answer function in the

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1:03 around scale and Agility around our M AI solution or anything else that you think

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1:37 access point so with that being said um I think we have critical mass uh so why don't we

1:45 move into uh introductions uh we're lucky today to be joined by Bob La

1:50 Liberty principal Analyst at ESG uh Bob focuses on existing and emerging

1:56 networking Technologies utilized by both the enter rise and service provider so depending on you know what industry you

2:03 might be in today you whether you're in the SP industry or you're in Enterprise we do have content uh suitable for you

2:10 um but he specifically looks around uh software defined architectures um Bob's research spans you know Network trends

2:17 for AI and network uh automation across the data center domain across the campus domain Wireless and wide area networks

2:24 um as well as you know multicloud 4G and 5G networks uh he's the right man for the job uh good good afternoon Bob

2:31 thanks so much for joining us today great thanks for having me of course and

2:36 uh we're also joined by uh Christian gilby our senior director of product manage uh product marketing for

2:43 Juniper's AI driven Enterprise Christian has over 20 years experience in product marketing management engineering

2:50 experience in the networking industry with a a strong focus on Mobility AI

2:55 cloud and of course you know Wireless uh previous to uh leading product marketing

3:01 here at at Juniper and the acquisition of mist he led product marketing for Wired and Wireless at Aruba um which was

3:09 acquired by HP and uh AO networks am I pronouncing that Christian correctly AO

3:14 uh which was acquired by you know shortel uh you know Christian's on the west coast so uh thank you so much for

3:20 uh getting up so early with us today Christian thank you excited to be here

3:26 today and and talk with you Bob y every uh we have you know I think the best way

3:32 to look at this you know today is really an informal uh informal formal uh

3:37 Fireside you know chat uh you know today with with Bob and and Christian so um

3:43 let's let's jump into it um by you know talking about some you know market dynamics you know Bob you know that's uh

3:49 you know really your background um so this is you know a perfect example right so I'm dialing in from home today Bob

3:56 you're dialing in from home today Christian uh you know saying but you know I'm in the office you know a couple

4:01 times a week return to office looks a little different for everyone um there's

4:06 certainly some measure of it across most Enterprises so Bob you know to you to start the discussion what is the impact

4:13 you know of of hybrid work on specifically scale and Agility yeah it's a it's a great point

4:19 because as we know the the workplace you know I guess it's been more better defined as work is not defined where you

4:26 are but what you do and so over the last several years the organizations have gone through a massive transition where

4:32 everyone was in the office then everyone was working remote and now we're in this position where we've got this hybrid

4:38 work you've got employees who are working part of the time at home part of the time in the office uh and obviously

4:44 it's creating a lot of impact to the environments especially the campus and Branch environments where the employees

4:50 are going back into so I I think you know as you see more and more organizations pushing for return to

4:57 office uh what's really interesting to see is they tend to be hey you need to be in a certain number of days but they

5:04 don't necessarily mandate who comes in on which days so when you think about it from a scale and an agility perspective

5:11 and trying to support those employees when they come back in there could be a lot of employees one day not so many the

5:17 next day so it really creates an issue especially if organizations are still using their legacy or incumbent type of

5:23 Wi-Fi Solutions not knowing what kind of load they're going to have on each days I think the other piece of that is also

5:29 when you think about hybrid work a lot of the employees have gotten used to using their own devices and multiple

5:35 devices throughout the day and they're bringing those back into the office as well so you know I think when you when

5:40 you really look at it there's a lot of challenges for operations teams to be

5:45 able to handle that return to office and actually what's going on and what they're you know what apps they're

5:51 actually using when they're in the office as well yeah certainly seems to be some you

5:56 know inconsistency you with that um you how would you say you

6:02 know the you mentioned devices how how is the rise of we'll call them iot you

6:08 know devices you know for for you know lack of a better term how was that affecting you know the market Dynamic

6:13 yeah I think it's having a significant impact right now when when we've looked at the Enterprise strategy group research um about 42% of organizations

6:22 said they've got iot initiatives underway and another 40% will have them in 12 to 24 months so you know as we

6:29 we're talking about um you know there's a lot going on in the iot space that's

6:36 that's driving organizations to have to connect up all those iot devices and it's not just for manufacturing in those

6:43 industrial settings but we're really seeing this taking hold in the carpeted space right so there's a lot of

6:48 organizations that want to create those smart building environments that are more energy efficient more sustainable

6:54 and they're also can handle that flexible use depending on who's in who's off being being able to be a little bit

7:00 more efficient in how they use energy um the interesting thing that we see when we talk to our Enterprise clients and

7:07 they talk about how some of the top challenges they have around iot one of the top areas they have is being able to

7:14 increase their Wireless connectivity to support all those new iot deployments right the ability to expand those iot

7:22 deployments and in cases where there is that industrial piece being able to align the OT and IT personnel so there's

7:30 a lot of there's a lot of challenges that organizations are facing and I

7:35 think what what you see is that they're really trying to to be able to leverage these sensors to accommodate that hybrid

7:42 work right so looking at if they're going to be setting up a hot desking environment can you tell when someone is

7:48 at a desk or not at a desk can you reserve a desk for when you're coming in you know be able to understand the flow

7:54 of the office where are they congregating where are they using their devices to get on collaboration apps and

7:59 so forth and of course you know as we see from iot as well things like just physical security having the cameras

8:05 connected to those wireless devices is also going to be a challenge and speaking of challenges you

8:11 know what what impact is this having on productivity or you know as we at

8:17 Juniper our true north is experience you know what is the impact of this you know on productivity and experience in in

8:23 today's in today's market yeah that's a great question because it it's interesting we've been tracking as you

8:28 know everyone has been accelerating their digital transformation you know initiatives over the last several years

8:34 and organizations are really trying to you know achieve certain outcomes with

8:40 that the interesting thing is when we have looked at that from an IT goal perspective driving better experience is

8:48 one of the top three responses for the last five years one of the top top three it goals for organizations and the

8:56 interesting piece is it's actually you know varied on which industry you're in it could actually be the top one so for

9:02 instance like healthcare having that that user experience is Paramount for those

9:07 organizations um but you're right they they are consistently challenged to

9:13 deliver that experience as well right and when we ask them about their those challenges right their top challenge is

9:19 providing that consistent experience or performance across both the corporate

9:24 offices and the home locations right so for a lot of the organiz that I've

9:29 spoken to over the last couple of years this return to office is challenging because for a number of you know period

9:36 of time organiz you know the employees have been working at home and they've got one gig one gigabit speeds coming in

9:42 all their kids are back at school so they're not streaming videos and they've got a really good experience so a lot of T cases the challenge is really how do I

9:49 ensure that they get as good of an experience when they're back in the office as when they were working from

9:54 home and that's especially true when you consider that you know organizations are on those collaboration apps all the time

10:01 and that's going to continue when they're back in the office so it's not like they're just going to be going to video rooms to be able to consume and

10:08 use all the the collaboration apps with voice and video they're going to be doing it from their desktop as well so

10:14 how do operations teams enable those employees who are returning to the office to make sure that they've got a

10:20 consistently good experience even when they're using those bandwidth intensive video and voice

10:26 applications well I think that's a great you know segue um so let's talk about tackling you know some of those

10:31 challenges and and talk to Christian um you know one of you know one of these you know challenges um you know that I

10:38 think you know it administrators are starting to see is you know the transition to uh Wi-Fi 6E um and you

10:45 know can you talk you know a little bit about you know some of the things that Bob you know just referenced you know

10:50 and addressing that you know as well as uh you know how to address some of the challenges with WiFi 6C Christian yeah

10:58 for sure and and before I jump into that maybe just a level set on the technology um so Wi-Fi 6E Builds on

11:06 Wi-Fi 6 so um what did Wi-Fi 6 introduce um Wi-Fi 6 introduced things like you

11:12 know multi-user myo ofdma which is basically a an updated scheduling

11:17 mechanism for how we actually schedule packet transmissions and make better use of the air instead of wasting air time

11:24 um things like BSS coloring and what does that mean it's basically reducing co- Channel interference when you've got

11:29 lots of access points which you see in you know a dense environment Enterprise retail education allows you to actually

11:36 get more more out from the air throughput um and then 1024 Q what is it

11:44 it sounds like mumbo jumbo but it's basically how you encode the Digital Data um in the RF Spectrum so basically

11:51 the pattern of dots that basically translates into bits and bytes um it's basically increase the density of of how

11:58 you can send data over the air so that's Wi-Fi 6 and it was a huge step from from Wi-Fi 5 and 11ac what 6E introduces it's

12:07 all about the Spectrum so it basically brings six gigahertz you know for years like when I started back in Wi-Fi back

12:14 in you know 2002 or so we had 2.4 gig which was you know back in those days

12:20 802 11b um and then Along Came 5 gig with 802 111g so you know 5 gig it was

12:27 all about you know 2. before it got really crowded Spectrum so people just couldn't get through but well we've got

12:33 into that situation again now Wi-Fi has become so core to so many businesses

12:39 that even the 5 gigahertz is now really crowded and especially as as Bob talked about you know more devices coming in

12:45 with iot there's you know more contention on on looking for that that

12:50 Spectrum to transmit data so 60 introduces six gig so now we've got 2.45

12:56 and six depending on the country um there's different amounts of spectrum available so like in the US or FCC

13:03 domain it's about double the Spectrum so double the potential throughput that 6

13:08 gahz introduces you know 14 additional channels at 80 Meg width or even seven

13:14 at 160 you know in 5 gig there was like a single Chan in 160 megaherz so it was kind of like a lab environment you could

13:20 use it now you can actually use it um in in a customer environment um so I think

13:25 really exciting just in terms of supporting more devices um you know I've been through the this

13:31 wi-fi gig since 11b I think the things is it is going to take some time to get the client devices so you got to get the

13:37 infrastructure out there we're starting to see more you know like my latest iPhone 15 it has 6E so 60 gigz now um

13:46 but the bul of devices are not six gig yet they will come in time you've got to get the infrastructure there and then

13:52 the devices come and we start to shift some of those you know the high-end devices off to that six gig Spectrum

13:58 freeing up for you know some of the devices that will take time to to update so that's what the technolog is about

14:05 it's primarily it's you know taking what was was great about Wi-Fi 6 introducing the six gig Spectrum so a lot more um

14:13 channels available to actually transmit and send data um you know why is you

14:19 know why is it important what is what does it do for the environment I mean one is you know Bob talked about you

14:25 know return to work and coming back a lot more people have got used to using video conferencing you know even when

14:32 they're you know in the office now um you know a lot of their co-workers are distributed as well um there is a lot of

14:39 hybrid work so people have become used to video um it's great but it does have

14:44 higher demands on on the the network so certainly as people are coming back in the office you've got to be able to

14:50 support that throughput for all this unified Communications um I think as Bob talked

14:56 about a lot of iot coming into play now I mean you know I think you'd be hard pressed to go into an environment where

15:01 there is no iot things like sensors door locks you know we're getting lighting

15:06 even coming in iot and you know these devices typically don't use a lot of

15:12 bandwidth obviously the video cameras do and displays but a lot of the other ones they don't use a lot of bandwidth but

15:18 they still take time from the air so even if they have small packets we've got to be able to shedule all these

15:23 devices so that's where the problem has come up traditionally and what's driving us I would say in my mind the bigger

15:29 driver is not just boosting the throughput with 6E it's about how do we support no more devices and allow them

15:36 to transmit receive um and that's where a lot of the scheduling comes into play and then opening up the

15:42 Spectrum um you know density is the other big one you know mobile devices have been you know growing and growing

15:49 we've got you know you your your laptops your smartphones everybody's bringing in

15:54 watches now that are connected um and then all of these iot devices is you've got to be able to support a higher

16:00 density of devices connecting across the network um and then yeah I think the

16:06 other thing that um there's definitely a lot of folks looking at you know as people come back into the office um you

16:14 know how to reconfiguring desks and conference rooms I think there's a lot

16:19 of um fluidity there as Enterprises look at you know is the workspace configured

16:25 right um so you've got to basically look at you know what's what's my deployment like if I had um let's say a 2.4 or 5

16:33 gig deployment when I come and upgrade to suceed can I keep the AP placements

16:39 where they are or do I need to revisit that to look at coverage tools um so I think a lot of a lot of uh things around

16:47 around that area as you come into the tech um you know I think the other big thing is you know on on scale beyond

16:54 that we're starting to see a lot more interest in you know the office space or the retail environment um the uh School

17:02 needs to be smarter people are looking at bringing digital Technologies like displays within rooms you know

17:09 conferencing um where you can actually go and for example I see that in our offices you know you come into the

17:14 office and um you didn't have a room but you want to do an ad hoc meeting you just go to the room there's like a

17:20 display there a little tablet you can actually go and book so again a lot of these are are driving a lot more

17:27 connectivity um but also being able to you know do things on the Fly and mobilize you move around the

17:34 office not to put you on the spot but you know as someone who's not as fluent in

17:40 this I mean that has to pose a lot of challenges in terms of you know the rise in iot devices and the number of devices

17:48 that don't have an end user like at the end you know that you know can say you know submit a trouble ticket you know

17:55 you know per se and say hey this device you know isn't isn't n um isn't functioning the way it should be

18:02 experience is you know is is poor like how do you how do you address that scale when there's more and more devices you

18:08 know that you know necessar are just a you know a sensor you know like you said

18:13 and you know may not be performing properly yeah I think one of the the bigger challenges as you allude to is

18:20 you you've got all these devices we're starting to see more headless devices come in um and I take the example one of

18:26 our customers you know they have a distribution Center where they're actually starting to use robotics um to

18:31 actually pull product and move it that robot is not going to call the help desk when it hits an issue like it can't roam

18:37 between an access point or there's coverage so I think it's all the more critical that the network has to be able

18:42 to understand what the experience is of the user the device the application so

18:47 that it can proactively identify an issue and you know Ideal World it identifies the issue and it resolves it

18:54 and I think that's where you know sort of the Holy Grail and the future is is in terms of leveraging AI or AI Ops to

19:01 basically be able to get that Insight I mean I talked to so many customers and you know personal experience there's a

19:07 lot of data to understand to actually go and figure out what's going on and I think the other thing that you see as

19:12 well is when a problem happens you know you it manifests at the edge right it's you know it's the device or it's the

19:19 wireless link but it could be you know maybe it's the switching part of the network maybe it's the WAN connectivity

19:26 so I think it's more and more critical that you have that Insight end to end or what we I like to call client to Cloud

19:32 um so I can basically you know the system identifies the issue finds where it's coming from the network and then

19:39 you know either fixes the issue or what we're seeing a lot of right now is sort of the driver assist where it'll

19:44 actually root cause the issue alert it so it can then you know assign a ticket and have somebody go and resolve that

19:52 issue so let's talk you know a little bit more about that with Bob um from you

19:58 know a market perspective and what you see in your research what are you know some considerations for upgrading to to

20:04 Wi-Fi 6C and and how to get started yeah now that's that's a great question I think you know when we're talking to

20:11 organizations one of the things that we like to bring out as Christian alluded to or didn't allude to he stated

20:17 emphatically you know the the big difference with 6E is you get this whole different range of spectrum and that

20:22 means there's an additional antenna supplied with the AP so you're still getting the 2.5 you're getting the five

20:28 and you're getting the six so as a result of that there's a little bit more of power cons you know consumption on

20:35 these access points so one of the first things that when I'm talking to end users about their environment and their

20:40 plans to upgrade that I tend to bring up is thinking actually about the wired support the foundation you know and this

20:48 is this is typically from two factors one is there's definitely that power consumption rating so making sure you're

20:54 at least Poe plus to be able to accommodate those three antennas on there and then the other piece of that

21:01 is making sure you're laying the foundation for the scale and the bandwidth that you're going to have so

21:06 are those switches multi- gig because you're going to have these these opportunities where the Wi-Fi access

21:12 points will be delivering more than a gig um through those connections so it's really to me when you think about it

21:19 it's how do you make sure you're setting the the appropriate foundation and as I you mentioned earlier right I cover Telco so before 5G ever rolls out all

21:27 the fibers l the ground for the back haul right so you need to make sure you've got the appropriate back haul if

21:32 you will to support that and make sure that's not going to be an issue for you so I think for a lot of organizations

21:39 it's about looking at being able to go out and understand the power requirements see if they need to you

21:45 know replace that wired Network piece um as I mentioned from a from a scalability

21:51 perspective you know when you're thinking about upgrading to to 6E um

21:56 it's really about finding all the business requirements so you know thinking about and especially focusing

22:01 on those areas that need it the most so as Christian highlighted most of these the early 60 will be the high-end cell

22:07 phones the laptops things like that so where are organ where are the employees that have those devices where are they

22:12 doing their work focusing on that right but in addition to that when you think about scale it's not just about the

22:18 employee devices it's also going to be as you mentioned the iot so printers things like that scanners Etc and those

22:25 iot environments and being able to understand as I mentioned you know is that just going to be for the carpeted

22:30 space or are you also going to be responsible for the OT space as well so making sure that you're thinking those

22:37 things through when you get it um I think there's as Christian also pointed

22:42 out there's some issues you know globally and Spectrum access things like that so um as you're thinking about

22:50 rolling this out from an investment protection perspective I know a lot of a lot of organizations around the globe

22:55 are thinking about deploying their six with the 6C disabled until their country

23:00 has the Spectrum sorted out and then they can they can turn it on um as you know for most of the part right now it's

23:07 it's largely indoor but there are activities that people should be keeping an eye on so some of the the automated

23:13 frequency coordination AFC things like that that they're doing to make sure that they can leverage this in

23:19 conjunction with some of the other utilities and and uh Public Safety who are currently using some of that 6 gig

23:24 Spectrum Outdoors but so I think that that scale where you're using it if you're going globally I think those are

23:30 important I think the operational efficiency is also critically important

23:37 because as the environments as we all now know right the application environments are getting more

23:42 distributed hybrid work is causing the employees to be working distributed so being able to which which leads to a

23:48 hell of a lot more complexity so organizations have to be able to especially in the operations team Drive

23:54 operational efficiency and in fact as I mentioned earlier about the we've been following digital transformation the top

24:01 it goal for digital transformation for the last 5 years in a row has been to drive increased operational efficiency

24:08 and so one of the best ways to do that is to have that unified management of

24:14 the devices right the wired and wireless as well so you're not having to do swivel chair management and looking

24:20 what's going on in this environment what's going on in this environment what's going on over here so we've seen

24:26 a huge shift in organ gations looking to leverage cloud-based management almost

24:31 three qus of organizations wanted have this cloud-based management right so and

24:37 why because they understand it's going to facilitate a lot of those life cycle management activities and tasks will be

24:43 taken out of their hands they know that with that cloud-based and all the data being collected there they can leverage AI technology they know it's easier for

24:50 them to access when they're working remotely and it really gives them that centralized visibility and control over

24:57 that distributed environments now recognize not every organization can do that right there's regul Regulatory and

25:04 compliance issues so organizations need to make sure whatever solution they get can accommodate both right either on

25:10 premises or in the cloud but having unified management across that wired and

25:15 wireless and even sdwan is is really important and a matter of fact from our research um 74% said it's important 19%

25:25 said it's critical so virtually everyone is saying hey we need to have this unified management to drive that

25:31 operational efficiency and again that ability to integrate it because everything is distributed with sdwan we

25:39 know sdw's highly deployed right over half the organizations we've surveyed say they've got it deployed another

25:44 third or planning to deploy it so organizations really need to think about as they're making these upgrades as

25:50 they're reimagining their campus and Branch environments can they also make that switch and have that opportunity to

25:56 drive a unified management solution across their wired Wireless and

26:01 sdwan so I think that's something that we're seeing more and more of as organizations want to drive that operational efficiency enable the

26:08 existing resources to be able to handle you know that scale as we've been talking about today and be able to

26:15 respond much faster because they've got that endin visibility and and

26:20 management and then lastly what I'll I'll talk about Christian you left off with this was around Ai and automation

26:28 and couldn't agree with your comments more right AI is really must have

26:33 technology um there's R really there's too much complexity there's too much data being generated for the human brain

26:41 to be able to digest and correlate all of that in real time so organizations should be thinking you know in this

26:47 shift as I'm moving to WiFi 6 how can I embrace AI as well and I think um the

26:53 IBM CEO Arvin Krishna said it best you know don't worry about losing your job to AI worry about losing it to the

27:01 person who's using AI so you really want to take a proactive approach to Ai and

27:08 make sure that you're getting on that getting on that path where you're starting to to use it and we have seen

27:15 organizations again this is not an overnight thing it's not like you deploy Ai and the next day everything's fully

27:20 automated we see organizations taking an approach of I want to leverage just getting alerts from my Ai and I'll do

27:27 all the activities and then they move to a period where give me the alert and also provide a recommendation because it

27:33 would be great if you could you know the the environment really well you could tell me what what's causing this give me that root cause so I can go fix it and

27:40 then lastly they'll move to that automate stage and and I typically I refer to that as the the you know time

27:46 to comfort how long does it take organizations to get comfortable with that technology and be able to to

27:51 leverage it and to give you an idea of where people are the majority of people with AI right now are in that recommend

27:57 a phase right they really they're focusing on and they need that help they want to become more operationally

28:02 efficient so the we really want to we really want to make sure that you're

28:08 getting comfortable with the technology comfortable with the recommendation so that eventually you can let it go to

28:14 that that automated State and I think you know there's a lot of use cases for

28:20 AI as well right so it's not just interesting part is it's not just for

28:25 deployment times while it can definitely help there right zero touch provisioning things like that you install the device

28:31 remotely and it can be centrally configured from the cloud based on those centralized policies that's all great

28:36 but as you know most of us spend a lot more time in day two activities than we do in day Zero and day one so when you

28:43 think about that Ai and how it's going to help it's really going to be incredibly valuable in those day two

28:48 environments and that ability to rapidly detect anomalous activities make sure you can take corrective action and

28:55 really shift your organization from reacting to trouble tickets or Worse

29:00 phone calls coming into your office and be a lot more proactive about finding potential issues and fixing them before

29:08 you even have someone someone call and so uh like I said and I think a big

29:14 piece of that as I mentioned the time to comfort a big piece of that is having AI systems that have closed loop systems so

29:20 they engage with you as a user that let you say you know when hey we found this fault we believe this is the

29:26 recommendation and then after it's done was that the correct recommendation yes or no and then you're part of the system

29:32 that's helping improve that technology and make it more effective especially for your own environment so again a lot

29:39 of value in Ai and helping that transition from proactive you know to

29:44 becoming more proactive being more productivity more productive sorry predictive and that's going to be

29:50 critical to enable your organization to be able to scale and be more

29:56 agile yeah thanks thanks Bob that's a comprehensive list um so let's let's

30:03 talk about accelerating this this path and before we do that you know just want to remind our audience uh that we are

30:08 coming to live you know so uh we will have some opportunity to do some Q&A so use your question and answer function in

30:15 our dashboard as well as stay tuned to the end uh as we will share how you can get your hands on a free Juniper

30:22 Network's access point uh as well as a a free trial to our missed software um so

30:27 let's talk about Juniper's role in this you know Christian you know how does Juniper address WiFi 60 and how do we

30:36 accelerate you know this time to comfort as Bob said or you know time to Value yeah and I think I sent you a

30:43 slide of the portfolio probably be good to bring that up right now um just for a backdrop yeah um so yeah I mean first

30:51 off I think you know as I talked about one of the things as you're going and you know rolling out or looking it up

30:57 upgrading is really key to get that Insight end to endend um and that's where a full stack solution comes in so

31:03 you know we're talking about Wireless primarily today as Bob and I have said you know you've got to have the wired

31:09 infrastructure there as well to support it both in terms of performance as well as um power but also being able to get

31:16 that insight into to what's going on like what's the experience for those devices and then the W you know we're

31:22 increasingly becoming a more distributed environment um you know whether it's the

31:27 remote offices the home worker and that's where sdw comes into play to interconnect those

31:33 branches um you know so how do we deliver that so I mean obviously you've got the infrastructure at the edge be at

31:39 APS switches or the way gateways and then it's powered by our microservices

31:45 Cloud so basically you know the top here we have the Juniper Miss Cloud you know core to it is our microservice

31:52 architecture that gives us the agility and the scale so you know if we you know customer has you know goes expands their

31:59 deployment we can always just spin up new compute or data to store that um and

32:04 then stream the Telemetry back to the cloud for that AI insight to be able to

32:10 understand what's going on with the network and then service-wise so we you know we have the Assurance Services which are you know based on domain for

32:17 example Wireless wired when um and then access so this is you know the security

32:22 element of it so our what traditionally is network access control um our access Assurance you know authenticates users

32:30 um and then assigns policies right out to the edge of the network um so that's really you know from a portfolio

32:36 perspective I think the area I want to jump in a little bit more with 60 is you know it's it's more complicated for sure

32:43 you know it talked about more Spectrum coming in so it's great you know there's more more channels to actually you know

32:50 put devices on so there's less interference but there's more channels so there's a lot more to configure so it

32:56 definitely introduc produces complexity in terms of how do you configure the network and optimize it you know what

33:01 channels do the aps go on what power levels and that's where we thought it was critical you know traditionally

33:07 there's there's always been you know RF management you know what you call radio

33:12 resource management or adaptive radio management to actually tune those but traditionally it's basically gone and

33:19 all the aps transmit to each other they hair basically and and build an interference graph what APS are next to

33:25 each other and then they set the channel like set it forget it and then run the network um so really think it's critical

33:32 to leverage AI there so you can do learning for example is the experience getting better you know is there

33:38 interference because certainly a lot of the channels now you know especially as you talk you know the five and six

33:43 gigahertz there's interference from things like you know weather radar or if you're near an airport there's there's

33:49 radar there where for the uh Wi-Fi standards if it's detected by an AP or a

33:55 client it has to switch off that channel for another so you want to have a network that's you know continuously learning what channels I can you know

34:02 put clients on put APS on so I deliver the most the best experience um it's

34:08 just untenable for somebody like an IT manager to go and set all of the channels manually and and keep on top of

34:13 those so that's where I think it's really critical from an AP perspective and then the experience is the other big

34:19 one and that's where when you know Bob and suj founded the company y AI it was

34:25 really about understanding what the experience is for the device the user the app so basically taking all this

34:31 Insight pull the data together and look at you know what's the experience is going to deliver for that end user and

34:37 then taking that once you know the experience what we call SLE or service level expectations then I want to

34:44 translate that into um proactively identifying an issue you know root cause that issue um get

34:51 the network up and running great um I think the last area you know

34:57 I I want to hit on is maybe customer examples here um talk about some of our experiences the other thing I will say

35:04 you know if you're looking at 6E I certainly we have a webinar actually uh

35:10 another one in our Wi-Fi Wizards webinar which is learnings from 6C deployments

35:15 so definitely recommend you either catch that uh live um or on demand so we're

35:21 actually running that uh on the 9th um but certainly uh definitely check that

35:26 one out because it's you know from some of our Engineers being in the field with customers learning you know what's

35:33 actually working real world and and how do I actually go and optimize your deployment um but yeah I mean one I'll

35:39 maybe dive in a little deeper on um MIT so one of the the largest

35:44 universities um in the world they've actually um gone and migrated to 6C um you know they're their roll out

35:51 was you know as you share here some one of the quotes from them um very simple to roll out but I think the you know the

35:58 big thing that you know they were seeing beyond the performance that suce brought

36:04 was also from you know insight into troubles um when issues happen and resolving them they actually saw you

36:10 know pre um going to Juniper Miss with 6E they were seeing about 200 tickets

36:16 and they reduced that down to two so certainly you know being able to root cause those issues and understand the

36:22 experience is going to deliver you know a better experience for users um across the network I think you know

36:29 other great examples I think service now which we actually did a a case study November 2023 I would certainly

36:35 recommend check out the case study um or speaking engagements they've done you

36:41 know so here they've seen a 90% reduction in user open support tickets

36:46 um I think the other thing that that bubbled out from you know hearing their case study and their experience was you

36:53 know they reduced um capex Opex 60 % when they actually went and did a migration so really gamechanging as you

37:00 look at you know how do we design our Network or migrate it to the latest technology you want to also be looking

37:06 at at that so it's you know how do I make the network run better reduce my costs but then also deployment which I

37:12 think is one of the other areas that we really focus on with our Automation and and integration so 100% of the platform

37:20 is available through apis so that really feeds into our integration with thirdparty

37:25 systems um so that's been key Yeah we actually did a presentation

37:31 last week uh I think uh Sun Alini on the product management team uh did a presentation on on that uh integration

37:38 as well um so there's that content available as well if you're looking to understand you better about how Mist uh

37:45 integrates with things like service now uh Zoom you know the platform that we're on today um chat GPT you know Etc um

37:55 well this is great um you know we we're coming up uh against uh the end of our time um I appreciate uh you know that

38:01 response you know Christian uh we do have uh some Q&A uh available uh if you

38:07 guys don't mind uh before we before we drop off um yeah s asks uh what about

38:15 WiFi 7 right you know um I think we joked about this you know when we were preparing for the meeting well what

38:20 about Wi-Fi 8 you know um I don't know Bob you know I'll throw throw it out to you you know what about Wi-Fi s yeah I

38:26 mean I you know I think it's what's important to to think about in this transition obviously there's always

38:32 going to be the next and latest and greatest but when you're thinking about big shifts the shift to 6E is really the

38:40 big change so Wi-Fi 7's not going to introduce more you know a whole new

38:46 spectrum and things like that what it's going to do is help to optimize that spectrum and drive even greater

38:51 throughput so there are going to be advantages to it but the way I've been talking to organizations is really about

38:58 you know you're laying the foundation for seven by going with 6E that's going to require right that's going to be the

39:04 three radio antennas the additional power prepping for that multi- gig throughput and so forth so as you're

39:10 thinking about that um like I said 6E is I think a really good foundational step

39:15 to take that better prepares you to accelerate the Wi-Fi 7 deployments and Christian I don't know

39:22 how you feel about you might have some other comments as well yeah I mean I I'm seeing some people you know ask about it

39:28 I mean what does it bring I mean the I'd say the biggest step function was 6E introducing the 6 gahz channel I think

39:34 that was the biggest benefit we're going to see and like we've been sharing I mean it's about the devices getting there too that's going to take a little

39:40 bit of time but it's already started um you know what does Wi-Fi 7 bring you

39:46 know it doubles the Channel width again you know we can go up to 320 megahertz

39:51 it sounds cool it might be good in a lab I question you know can you really deploy it at scale

39:57 um and not have too much interference in that scenario um and then it also you know

40:03 the uh packet encoding or data encoding on the channel it goes even denser in um

40:08 basically what's called 4K QAM encoding um and that'll be great when a

40:14 client's really close to the AP um but you know as you move further apart the

40:19 noise goes up and then you can't use these higher data rates so you know maybe in an environment where the

40:25 devices are closest it's interesting that's where you're getting you know seven you know it talks about some of these higher gig throughputs and and it

40:32 can support that when the clients closer um but I think you know the challenge will be again it's going to

40:39 take time you know we're already in this transition to get six gigahertz out there with the sixe clients um seven

40:46 will push even later so I think you know take advantage of the biggest um boost which is six gigahertz so that's why

40:52 we're seeing a lot of customers migrate now I'm not really seeing it come up as as customers are waiting for it I'm just

40:58 not seeing that right now they're really trying to solve problems today and that's where 6E comes into

41:05 play s thank you for that question uh Dale network engineer um how do you

41:13 justify the difference in AI that mist has over comp competition I think is

41:19 what he's saying um yeah Christian I guess that's for you you know how does uh how does mist AI you know differ you

41:26 know from the competition yeah so I mean we're we're in our seventh generation of the AI engine right now um you know we

41:33 were early early into this game um I know when I joined you know back in

41:38 2018 um one of the things with an AI platform is is continuously learning so

41:45 you know that's where we believe we're going to maintain differentiation is our AI engine you know has been been out

41:51 there years now um and continue to add more to it for example in you know the

41:56 space of anomaly detection that's where we're looking for you know issues on the The Experience for users we're on a

42:03 third generation of algorithms there and what did they deliver basically increasing efficacy where the AI engine

42:10 causes it and it's not a false positive um so I think that's where you know we just continue to you know learn um and

42:18 then tune the AI engine um so part of it's you know the data or Telemetry so

42:24 you know on the wireless side we you know we collect over 150 prepr connection States and data to understand

42:31 the experience and then across the the wired an sdw as well so you've got to

42:37 have the right data the right time and then the AI engine has to keep learning and and improving overtime because you

42:44 know it is early days I mean you know we're you know seven or so years into

42:49 this for a for us from from our AI engine but from the industry perspective um it is early days for AI

42:56 and there's there's a lot to learn so I think you've got to basically you know challenge your vendors and you know how

43:02 are they actually uh you know building and and tuning and refining the the AI system and I'll just speak to that as

43:10 well from talking to your your customers yeah about their adoption and what I've been impressed with is most of them have

43:16 come back when I asked that time to comfort question it usually tends to be about a month or so which I would

43:21 consider to be a really short time frame so that's them playing with it getting used to it validating making sure that

43:28 red it's not going to do something bad to their Network and being able to to run with it and the other the other

43:34 comment I would make is the other thing that's come out clear from talking to your customers has been the ability to

43:40 not only be proactive but predictive and to find the AI is finding faults that no

43:46 one's reporting on or talking about but finding them and enabling the the operations team to fix them before

43:52 things happen or even say hey this looks like it's going to go so so those have been some of the the key things that

43:57 I've seen so clearly that you know the reduction in trouble tickets and all that is is huge but also that predictive

44:03 nature is is really important yeah thank you both um I want to thank

44:11 everyone for joining uh that's as much time as we have uh today for this presentation um as promised uh wanted to

44:18 give you an opportunity to try our Wi-Fi for free so you can scan the QR code uh to

44:25 fill out the qualifier form and someone from sales will reach out to you to complete the qualification process if

44:32 you're qualified you'll receive a free access point I believe it's a ap43 you know Christian um not exactly sure might

44:39 be might be I think so yeah I think so um which is great Flagship uh access point uh as well as a

44:46 90day uh Miss subscription so as Bob said you know you need about 30 days to figure it out so 90 days it'll give you

44:52 enough time uh to really get comfortable you know with the technology so so please you know you know take us uh up

44:58 on this exciting offer uh gentlemen I want to thank you both uh for making yourself uh available you for today's

45:05 presentation uh on behalf of Judah networks our Aid driven you know Enterprise uh thank you so much for

45:12 joining us today hope you have a great day please let us know if you have any uh additional questions or need for

45:18 Content uh my email address is K D oov juniper.net be happy to to point

45:26 you to in the direction of any of the content we talked about today or any other questions that you might have uh

45:32 Bob Christian thank you so much great thank you have a great day everyone thank you thank you have a great day

45:48 everybody