close

keyboard_arrow_left

Table of Contents Expand all

play_arrow Fast Track: Initial Installation
- Fast Track to Rack Installation and Power
- Onboard, Configure, and Monitor MX2008
play_arrow Overview
play_arrow Site Planning, Preparation, and Specifications
play_arrow Initial Installation and Configuration
play_arrow Maintaining Components
play_arrow Troubleshooting Hardware
- Troubleshooting the MX2008
play_arrow Contacting Customer Support and Returning the Chassis or Components
- Contacting Customer Support and Returning the Chassis or Components
play_arrow Safety and Compliance Information

list Table of Contents

English

Guidelines for Packing Hardware Components for Shipment
Displaying MX2008 Router Components and Serial Numbers
How to Return a Hardware Component to Juniper Networks, Inc.
MX2008 Chassis Serial Number Label
MX2008 Craft Interface Serial Number Label
MX2008 SFB Serial Number Label
MX2008 RCB Serial Number Label
MX2008 Fan Tray Serial Number Label
MX2008 MPC Serial Number Label
MX2008 MIC Serial Number Label
MX2008 Power Distribution Module Serial Number Label
MX2008 Power Supply Module Serial Number Label

keyboard_arrow_right

Contacting Customer Support and Returning the Chassis or Components

date_range 09-Mar-21

arrow_backward

arrow_forward

Guidelines for Packing Hardware Components for Shipment

To pack and ship individual components:

When you return components, make sure that they are adequately protected with packing materials and packed so that the pieces are prevented from moving around inside the carton.
Use the original shipping materials if they are available.
Place individual components in antistatic bags.
Write the RMA number on the exterior of the box to ensure proper tracking.

CAUTION:

Do not stack any of the hardware components.

Displaying MX2008 Router Components and Serial Numbers

Before contacting Juniper Networks, Inc. to request a Return Materials Authorization (RMA), you must find the serial number on the router or component. To display all the router components and their serial numbers, enter the following command-line interface (CLI) command:

The sample output below shows the chassis hardware:

content_copy zoom_out_map
user@host> show chassis hardware
Hardware inventory:
Item             Version  Part number  Serial number     Description
Chassis                                JN125ED29AFL      MX2008
Midplane         REV 01   750-067705   ABAD1703          Midplane
PMP              REV 01   711-051406   ACVD0320          Power Midplane
FPM Board        REV 01   760-068193   ABDH3608          Front Panel Display
PSM 0            REV 04   740-050037   1EDB40300GC       DC 52V Power Supply Module
PSM 1            REV 06   740-050037   1EDB61200NF       DC 52V Power Supply Module
PSM 2            REV 04   740-050037   1EDB40300RZ       DC 52V Power Supply Module
PSM 3            REV 07   740-050037   1EDB6160317       DC 52V Power Supply Module
PSM 4            REV 04   740-050037   1EDD4180439       DC 52V Power Supply Module
PSM 5            REV 04   740-050037   1EDB32905NS       DC 52V Power Supply Module
PSM 6            REV 06   740-050037   1EDB61200WL       DC 52V Power Supply Module
PSM 7            REV 04   740-050037   1EDB40300GH       DC 52V Power Supply Module
PSM 8            REV 04   740-050037   1EDB40300HA       DC 52V Power Supply Module
PDM 0            REV 03   740-050036   1EFD6010359       DC Power Dist Module
PDM 1            REV 03   740-050036   1EFD6010316       DC Power Dist Module
Routing Engine 0          BUILTIN      BUILTIN           RE-MX2008-X8-64G
Routing Engine 1          BUILTIN      BUILTIN           RE-MX2008-X8-64G
CB 0             REV 11   750-067373   ABDK3683          Control Board
CB 1             REV 11   750-067373   ABDK3680          Control Board
SFB 0            REV 08   750-067371   ABDJ7841          MX2008 Switch Fabric Board 2
SFB 1            REV 08   750-067371   ABDJ7838          MX2008 Switch Fabric Board 2
SFB 2            REV 08   750-067371   ABDJ7842          MX2008 Switch Fabric Board 2
SFB 3            REV 08   750-067371   ABDJ7843          MX2008 Switch Fabric Board 2
SFB 4            REV 08   750-067371   ABDK7023          MX2008 Switch Fabric Board 2
SFB 5            REV 08   750-067371   ABDK7080          MX2008 Switch Fabric Board 2
SFB 6            REV 08   750-067371   ABDK7118          MX2008 Switch Fabric Board 2
SFB 7            REV 08   750-067371   ABDK7211          MX2008 Switch Fabric Board 2
FPC 0            REV 22   750-063414   CAFF1148          MPC9E 3D
  CPU            REV 16   750-057177   CAFF9310          SMPC PMB
  MIC 0          REV 11   750-055992   CAFJ9396          MRATE-12xQSFPP-XGE-XLGE-CGE
    PIC 0                 BUILTIN      BUILTIN           MRATE-12xQSFPP-XGE-XLGE-CGE
      Xcvr 0     REV 01   740-064669   1622              QSFP28-LPBK
      Xcvr 1     REV 01   740-064669   1657              QSFP28-LPBK
      Xcvr 2     REV 01   740-064669   1634              QSFP28-LPBK
      Xcvr 3     REV 01   740-064669   1617              QSFP28-LPBK
      Xcvr 6     REV 01   740-064669   1627              QSFP28-LPBK
      Xcvr 7     REV 01   740-064669   1653              QSFP28-LPBK
      Xcvr 8     REV 01   740-064669   1630              QSFP28-LPBK
      Xcvr 9     REV 01   740-064669   1607              QSFP28-LPBK
  MIC 1          REV 11   750-055992   CAFM8048          MRATE-12xQSFPP-XGE-XLGE-CGE
    PIC 1                 BUILTIN      BUILTIN           MRATE-12xQSFPP-XGE-XLGE-CGE
      Xcvr 0     REV 01   740-064669   1463              QSFP28-LPBK
      Xcvr 1     REV 01   740-064669   1444              QSFP28-LPBK
      Xcvr 2     REV 01   740-064669   1452              QSFP28-LPBK
      Xcvr 3     REV 01   740-064669   1462              QSFP28-LPBK
      Xcvr 6     REV 01   740-064669   1647              QSFP28-LPBK
      Xcvr 7     REV 01   740-064669   1448              QSFP28-LPBK
      Xcvr 8     REV 01   740-064669   1460              QSFP28-LPBK
      Xcvr 9     REV 01   740-064669   1454              QSFP28-LPBK
FPC 1            REV 22   750-063414   CAFJ3031          MPC9E 3D
  CPU            REV 17   750-057177   CAFJ0906          SMPC PMB
  MIC 0          REV 06   750-055992   CAFB0210          MRATE-12xQSFPP-XGE-XLGE-CGE
    PIC 0                 BUILTIN      BUILTIN           MRATE-12xQSFPP-XGE-XLGE-CGE
      Xcvr 0     REV 01   740-064669   1654              QSFP28-LPBK
      Xcvr 1     REV 01   740-064669   1593              QSFP28-LPBK
      Xcvr 2     REV 01   740-064669   1614              QSFP28-LPBK
      Xcvr 3     REV 01   740-064669   1616              QSFP28-LPBK
      Xcvr 6     REV 01   740-064669   1640              QSFP28-LPBK
      Xcvr 7     REV 01   740-064669   1625              QSFP28-LPBK
      Xcvr 8     REV 01   740-064669   1628              QSFP28-LPBK
      Xcvr 9     REV 01   740-064669   1623              QSFP28-LPBK
  MIC 1          REV 11   750-055992   CAFJ9430          MRATE-12xQSFPP-XGE-XLGE-CGE
    PIC 1                 BUILTIN      BUILTIN           MRATE-12xQSFPP-XGE-XLGE-CGE
      Xcvr 0     REV 01   740-064669   1615              QSFP28-LPBK
      Xcvr 1     REV 01   740-064669   1481              QSFP28-LPBK
      Xcvr 2     REV 01   740-064669   1482              QSFP28-LPBK
      Xcvr 3     REV 01   740-064669   1632              QSFP28-LPBK
      Xcvr 6     REV 01   740-064669   1602              QSFP28-LPBK
      Xcvr 7     REV 01   740-064669   1480              QSFP28-LPBK
      Xcvr 8     REV 01   740-064669   1483              QSFP28-LPBK
      Xcvr 9     REV 01   740-064669   1609              QSFP28-LPBK
FPC 2            REV 22   750-063414   CAFM7888          MPC9E 3D
  CPU            REV 18   750-057177   CAFK8979          SMPC PMB
FPC 3            REV 22   750-063414   CAFJ3027          MPC9E 3D
  CPU            REV 17   750-057177   CAFJ0968          SMPC PMB
  MIC 1          REV 11   750-055992   CAFM8105          MRATE-12xQSFPP-XGE-XLGE-CGE
    PIC 1                 BUILTIN      BUILTIN           MRATE-12xQSFPP-XGE-XLGE-CGE
      Xcvr 0     REV 01   740-064669   1659              QSFP28-LPBK
      Xcvr 1     REV 01   740-064669   1658              QSFP28-LPBK
      Xcvr 2     REV 01   740-064669   1594              QSFP28-LPBK
      Xcvr 3     REV 01   740-064669   1621              QSFP28-LPBK
      Xcvr 6     REV 01   740-064669   1457              QSFP28-LPBK
      Xcvr 8     REV 01   740-064669   1592              QSFP28-LPBK
      Xcvr 9     REV 01   740-064669   1606              QSFP28-LPBK
FPC 4            REV 22   750-063414   CAFG7004          MPC9E 3D
  CPU            REV 16   750-057177   CAFF9189          SMPC PMB
  MIC 0          REV 11   750-055992   CAFM8073          MRATE-12xQSFPP-XGE-XLGE-CGE
    PIC 0                 BUILTIN      BUILTIN           MRATE-12xQSFPP-XGE-XLGE-CGE
      Xcvr 0     REV 01   740-064669   1643              QSFP28-LPBK
      Xcvr 1     REV 01   740-064669   1611              QSFP28-LPBK
      Xcvr 2     REV 01   740-064669   1601              QSFP28-LPBK
      Xcvr 3     REV 01   740-064669   1624              QSFP28-LPBK
      Xcvr 6     REV 01   740-064669   1631              QSFP28-LPBK
      Xcvr 7     REV 01   740-064669   1649              QSFP28-LPBK
      Xcvr 8     REV 01   740-064669   1651              QSFP28-LPBK
      Xcvr 9     REV 01   740-064669   1604              QSFP28-LPBK
  MIC 1          REV 11   750-055992   CAFJ9323          MRATE-12xQSFPP-XGE-XLGE-CGE
    PIC 1                 BUILTIN      BUILTIN           MRATE-12xQSFPP-XGE-XLGE-CGE
      Xcvr 0     REV 01   740-064669   1450              QSFP28-LPBK
      Xcvr 1     REV 01   740-064669   1610              QSFP28-LPBK
      Xcvr 2     REV 01   740-064669   1472              QSFP28-LPBK
      Xcvr 3     REV 01   740-064669   1479              QSFP28-LPBK
      Xcvr 6     REV 01   740-064669   1466              QSFP28-LPBK
      Xcvr 7     REV 01   740-064669   1598              QSFP28-LPBK
      Xcvr 8     REV 01   740-064669   1445              QSFP28-LPBK
      Xcvr 9     REV 01   740-064669   1464              QSFP28-LPBK
FPC 5            REV 22   750-063414   CAFY0418          MPC9E 3D
  CPU            REV 16   750-057177   CAFH0818          SMPC PMB
FPC 6            REV 22   750-063414   CAFF1149          MPC9E 3D
  CPU            REV 16   750-057177   CAFF9225          SMPC PMB
  MIC 0          REV 09   750-056967   CAGB2764          Load MIC - 12xQSFPP
    PIC 0                 BUILTIN      BUILTIN           Load MIC - 12xQSFPP
  MIC 1          REV 09   750-056967   CAGB2761          Load MIC - 12xQSFPP
    PIC 1                 BUILTIN      BUILTIN           Load MIC - 12xQSFPP
FPC 7            REV 22   750-063414   CAFJ3009          MPC9E 3D
  CPU            REV 17   750-057177   CAFJ0659          SMPC PMB
  MIC 0          REV 09   750-056967   CAGB2762          Load MIC - 12xQSFPP
    PIC 0                 BUILTIN      BUILTIN           Load MIC - 12xQSFPP
  MIC 1          REV 09   750-056967   CAGB2767          Load MIC - 12xQSFPP
    PIC 1                 BUILTIN      BUILTIN           Load MIC - 12xQSFPP
FPC 8            REV 36   750-056519   CAFM6723          MPC7E 3D MRATE-12xQSFPP-XGE-XLGE-CGE
  CPU            REV 16   750-057177   CAFF9096          SMPC PMB
  PIC 0                   BUILTIN      BUILTIN           MRATE-6xQSFPP-XGE-XLGE-CGE
    Xcvr 2       REV 01   740-064669   1474              QSFP28-LPBK
    Xcvr 5       REV 01   740-064669   1461              QSFP28-LPBK
  PIC 1                   BUILTIN      BUILTIN           MRATE-6xQSFPP-XGE-XLGE-CGE
    Xcvr 2       REV 01   740-064669   1468              QSFP28-LPBK
    Xcvr 5       REV 01   740-064669   1477              QSFP28-LPBK
FPC 9            REV 22   750-063414   CAFM7893          MPC9E 3D
  CPU            REV 18   750-057177   CAFM8259          SMPC PMB
  MIC 0          REV 12   750-055992   CAGG1088          MRATE-12xQSFPP-XGE-XLGE-CGE
    PIC 0                 BUILTIN      BUILTIN           MRATE-12xQSFPP-XGE-XLGE-CGE
      Xcvr 0     REV 01   740-064669   1458              QSFP28-LPBK
      Xcvr 1     REV 01   740-064669   1451              QSFP28-LPBK
      Xcvr 2     REV 01   740-064669   1486              QSFP28-LPBK
      Xcvr 3     REV 01   740-064669   1487              QSFP28-LPBK
      Xcvr 6     REV 01   740-064669   1456              QSFP28-LPBK
      Xcvr 7     REV 01   740-064669   1465              QSFP28-LPBK
      Xcvr 8     REV 01   740-064669   1453              QSFP28-LPBK
      Xcvr 9     REV 01   740-064669   1485              QSFP28-LPBK
  MIC 1          REV 11   750-055992   CAFG4662          MRATE-12xQSFPP-XGE-XLGE-CGE
    PIC 1                 BUILTIN      BUILTIN           MRATE-12xQSFPP-XGE-XLGE-CGE
      Xcvr 0     REV 01   740-064669   1488              QSFP28-LPBK
      Xcvr 1     REV 01   740-064669   1469              QSFP28-LPBK
      Xcvr 2     REV 01   740-064669   1650              QSFP28-LPBK
      Xcvr 3     REV 01   740-064669   1662              QSFP28-LPBK
      Xcvr 6     REV 01   740-064669   1490              QSFP28-LPBK
      Xcvr 7     REV 01   740-064669   1489              QSFP28-LPBK
      Xcvr 8     REV 01   740-064669   1442              QSFP28-LPBK
      Xcvr 9     REV 01   740-064669   1484              QSFP28-LPBK
ADC 8            REV 21   750-043596   ABDB1442          Adapter Card
Fan Tray 0       REV 01   760-052467   ACAY6296          172mm FanTray - 6 Fans
Fan Tray 1       REV 01   760-052467   ACAY6297          172mm FanTray - 6 Fans

Most components also have a small rectangular serial number ID label attached to the component body (see Figure 1).

Figure 1: Serial Number ID Label

How to Return a Hardware Component to Juniper Networks, Inc.

If a hardware component fails, please contact Juniper Networks, Inc. to obtain a Return Material Authorization (RMA) number. This number is used to track the returned material at the factory and to return repaired or new components to the customer as needed.

Note:

Do not return any component to Juniper Networks, Inc. unless you have first obtained an RMA number. Juniper Networks, Inc. reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer by collect freight.

For more information about return and repair policies, see the customer support webpage at https://support.juniper.net/support/.

For product problems or technical support issues, contact the Juniper Networks Technical Assistance Center (JTAC) by using the Service Request Manager link at https://support.juniper.net/support/ or at 1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the United States).

To return a defective hardware component:

Determine the part number and serial number of the defective component.
Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC). You can send e-mail or telephone as described above.
Provide the following information in your e-mail message or during the telephone call:
- Part number and serial number of component
- Your name, organization name, telephone number, and fax number
- Description of the failure
The support representative validates your request and issues an RMA number for return of the component.
Pack the component for shipment.

MX2008 Chassis Serial Number Label

The chassis serial number is located on the side of the chassis (see Figure 2).

Figure 2: MX2008 Chassis Serial Number Label

MX2008 Craft Interface Serial Number Label

The serial number is located on the back of the craft interface panel (see Figure 3).

Figure 3: Craft Interface Serial Number Label

MX2008 SFB Serial Number Label

The serial number is located on the right side of the top of the SFB (see Figure 4).

Figure 4: MX2008 SFB Serial Number Label

MX2008 RCB Serial Number Label

The serial number label is located on the right side of the top of the RCB (see Figure 5).

Figure 5: RCB Serial Number Label

MX2008 Fan Tray Serial Number Label

The serial number is located on the top left-hand corner of the fan tray, near the captive screw (see Figure 6).

Figure 6: MX2008 Fan Tray Serial Number Label

MX2008 MPC Serial Number Label

The serial number label is near the connectors located on the right side of the MPC when it is oriented vertically (see Figure 7).

Figure 7: MPC Serial Number Label

MX2008 MIC Serial Number Label

The serial number label location varies according to the number of ports on a MIC (see Figure 8). The exact location might be slightly different on different MICs, depending on the placement of components on the MIC board.

Figure 8: MIC Serial Number Label

MX2008 Power Distribution Module Serial Number Label

For the three-phase delta and wye AC PDM, the serial number label is located on the rear (see Figure 9).

For the 60/80 A DC PDM, the serial number label is located on the rear (see Figure 10).

Figure 9: AC Power Distribution Module Three-Phase Delta and Wye Serial Number Label

Figure 10: DC Power Distribution Module (-48 V) Serial Number Label DC Power Distribution Module (-48 V) Serial Number Label

Figure 11: DC Power Distribution Module (240 V China) and Second-Generation Universal Power (HVAC/HVDC) Distribution Module Serial Number Label

MX2008 Power Supply Module Serial Number Label

The serial number label is located on the side of the AC PSM (see Figure 12).

Figure 12: AC Power Supply Module Serial Number Label

The serial number label is located on the side of the DC PSM (see Figure 13).

Figure 13: DC Power Supply Module (-48 V) Serial Number Label DC Power Supply Module (-48 V) Serial Number Label

Figure 14: DC Power Supply Module (240 V China) and Second-Generation Universal Power (HVAC/HVDC) Distribution Module Serial Number Label

arrow_backward PREVIOUS Troubleshooting the MX2008

NEXT arrow_forward Definition of Safety Warning Levels

MX2008 Universal Routing Platform Hardware Guide

ON THIS PAGE

Contacting Customer Support and Returning the Chassis or Components

Guidelines for Packing Hardware Components for Shipment

Displaying MX2008 Router Components and Serial Numbers

How to Return a Hardware Component to Juniper Networks, Inc.

MX2008 Chassis Serial Number Label

MX2008 Craft Interface Serial Number Label

MX2008 SFB Serial Number Label

MX2008 RCB Serial Number Label

MX2008 Fan Tray Serial Number Label

MX2008 MPC Serial Number Label

MX2008 MIC Serial Number Label

MX2008 Power Distribution Module Serial Number Label

MX2008 Power Supply Module Serial Number Label

Stay in touch

Helped me install or use the product
Accelerated my deployment

Discuss the product with a co-worker
Make a purchase inquiry

MX2008 Universal Routing Platform Hardware Guide

ON THIS PAGE

Contacting Customer Support and Returning the Chassis or Components

Guidelines for Packing Hardware Components for Shipment

Displaying MX2008 Router Components and Serial Numbers

See Also

How to Return a Hardware Component to Juniper Networks, Inc.

MX2008 Chassis Serial Number Label

See Also

MX2008 Craft Interface Serial Number Label

See Also

MX2008 SFB Serial Number Label

See Also

MX2008 RCB Serial Number Label

See Also

MX2008 Fan Tray Serial Number Label

See Also

MX2008 MPC Serial Number Label

See Also

MX2008 MIC Serial Number Label

See Also

MX2008 Power Distribution Module Serial Number Label

See Also

MX2008 Power Supply Module Serial Number Label

See Also

Stay in touch