- play_arrow Fast Track: Initial Installation
- play_arrow Overview
- MX240 System Overview
- MX240 Chassis
- MX240 Cooling System
- MX240 Air Deflector Kits
- MX240 AC Power System
- MX240 DC Power System
- MX240 Host Subsystem Components and Descriptions
- MX240 Line Card Components and Descriptions
- Services Processing Card—MX-SPC3 Services Card
- MX-Series Switch Control Board (SCB) Description
- play_arrow Site Planning, Preparation, and Specifications
- play_arrow Initial Installation and Configuration
- play_arrow Maintaining, Installing and Replacing Components
- Maintaining MX240 Components
- Maintaining the MX240 Cooling System Component
- Maintaining MX240 Host Subsystem Components
- Maintaining MX240 Interface Modules
- Maintaining MX-SPC3 Services Card
- Maintaining MX240 Power System Components
- Maintaining MX240 SFP and XFP Transceivers
- Maintaining MX240 Switch Control Boards
- play_arrow Troubleshooting Hardware
- play_arrow Safety and Compliance Information
- General Safety Guidelines and Warnings
- Definitions of Safety Warning Levels
- Qualified Personnel Warning
- Fire Safety Requirements
- Warning Statement for Norway and Sweden
- Preventing Electrostatic Discharge Damage to an MX240 Router
- Installation Instructions Warning
- MX240 Chassis Lifting Guidelines
- Ramp Warning
- Rack-Mounting and Cabinet-Mounting Warnings
- Grounded Equipment Warning
- Laser and LED Safety Guidelines and Warnings
- Radiation from Open Port Apertures Warning
- Maintenance and Operational Safety Guidelines and Warnings
- General Electrical Safety Guidelines and Warnings
- Prevention of Electrostatic Discharge Damage
- AC Power Electrical Safety Guidelines
- AC Power Disconnection Warning
- MX240 DC Power Electrical Safety Guidelines
- DC Power Copper Conductors Warning
- DC Power Disconnection Warning
- DC Power Grounding Requirements and Warning
- DC Power Wiring Sequence Warning
- DC Power Wiring Terminations Warning
- Midplane Energy Hazard Warning
- Multiple Power Supplies Disconnection Warning
- Action to Take After an Electrical Accident
- Site Electrical Wiring Guidelines for MX Series Routers
- Agency Approvals and Compliance Statements
Packing and Returning Components
How to Return a Hardware Component to Juniper Networks, Inc.
If a hardware component fails, please contact Juniper Networks, Inc. to obtain a Return Material Authorization (RMA) number. This number is used to track the returned material at the factory and to return repaired or new components to the customer as needed.
Do not return any component to Juniper Networks, Inc. unless you have first obtained an RMA number. Juniper Networks, Inc. reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer by collect freight.
For more information about return and repair policies, see the customer support webpage at https://support.juniper.net/support/.
For product problems or technical support issues, contact the Juniper Networks Technical Assistance Center (JTAC) by using the Service Request Manager link at https://support.juniper.net/support/ or at 1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the United States).
To return a defective hardware component:
Guidelines for Packing Hardware Components for Shipment
To pack and ship individual components:
When you return components, make sure that they are adequately protected with packing materials and packed so that the pieces are prevented from moving around inside the carton.
Use the original shipping materials if they are available.
Place individual components in antistatic bags.
Write the RMA number on the exterior of the box to ensure proper tracking.
Do not stack any of the hardware components.