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play_arrow Fast Track: Initial Installation
- Fast Track to Rack Installation and Power
- Onboard, Configure, and Monitor QFX5200
play_arrow Overview
play_arrow Site Planning, Preparation, and Specifications
play_arrow Initial Installation and Configuration
play_arrow Maintaining Components
play_arrow Troubleshooting Hardware
- Troubleshooting the QFX5200
- https://kb.juniper.net/
play_arrow Contacting Customer Support and Returning the Chassis or Components
- Contact Customer Support to Obtain a Return Material Authorization
- Returning the QFX5200 Chassis or Components
play_arrow Safety and Compliance Information

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English

Returning the QFX5200 Chassis or Components

date_range 22-Apr-21

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Locating the Serial Number on a QFX5200 Device or Component

If you are returning a switch or component to Juniper Networks for repair or replacement, you must locate the serial number of the switch or component. You must provide the serial number to the Juniper Networks Technical Assistance Center (JTAC) when you contact them to obtain a Return Materials Authorization (RMA).

If the switch is operational and you can access the command-line interface (CLI), you can list serial numbers for the switch and for some components with a CLI command. If you do not have access to the CLI or if the serial number for the component does not appear in the command output, you can locate the serial number ID label on the switch or component.

Note:

If you want to find the serial number ID label on a component, you need to remove the component from the switch chassis, for which you must have the required parts and tools available.

Listing the Chassis and Component Details Using the CLI
Locating the Chassis Serial Number ID Label on a QFX5200
Locating the Serial Number ID Labels on FRU Components

Listing the Chassis and Component Details Using the CLI

To list the QFX5200 switch and components and their serial numbers, use the show chassis hardware CLI operational mode command. The following examples shows the output for the QFX5200-32C models.

content_copy zoom_out_map
user@device> show chassis hardware 
Hardware inventory:
Item             Version  Part number  Serial number     Description
Chassis                                WH3615220019      Qfx5200-32c-32q
Pseudo CB 0     
Routing Engine 0          BUILTIN      BUILTIN           QFX Routing Engine
FPC 0                     650-059719   WH3615220019      Qfx5200-32c-32q
  CPU                     BUILTIN      BUILTIN           FPC CPU
  PIC 0                   BUILTIN      BUILTIN           32X40G/32X100G-QSFP
    Xcvr 0       REV      740-038623   APF15200013GBR    QSFP+-40G-CU1M
    Xcvr 1       REV 01   740-032986   QC350639          QSFP+-40G-SR4
    Xcvr 2       REV 01   740-038624   MOC12526240244    QSFP+-40G-CU3M
    Xcvr 3       REV 01   740-038624   MOC12286240027    QSFP+-40G-CU3M
    Xcvr 4       REV      740-044512   APF151500097D5    QSFP+-40G-CU50CM
    Xcvr 5       REV 01   740-038623   MOC12526230201    QSFP+-40G-CU1M
    Xcvr 6       REV      740-044512   APF151500097DT    QSFP+-40G-CU50CM
    Xcvr 7       REV      740-044512   APF151500097DK    QSFP+-40G-CU50CM
    Xcvr 8       REV 01   740-038623   MOC12526230104    QSFP+-40G-CU1M
    Xcvr 9       REV 01   740-038623   MOC13016230274    QSFP+-40G-CU1M
    Xcvr 10      REV 01   740-038623   MOC13016230255    QSFP+-40G-CU1M
    Xcvr 11      REV 01   740-038623   MOC13016230234    QSFP+-40G-CU1M
    Xcvr 12      REV      740-044512   APF151500097CW    QSFP+-40G-CU50CM
    Xcvr 13      REV      740-044512   APF151500097D3    QSFP+-40G-CU50CM
    Xcvr 14      REV      740-044512   APF151500097DD    QSFP+-40G-CU50CM
    Xcvr 15      REV      740-038623   APF15200013GAK    QSFP+-40G-CU1M
    Xcvr 16      REV      740-038623   APF15200013GA5    QSFP+-40G-CU1M
    Xcvr 17      REV      740-038623   APF15200013GA9    QSFP+-40G-CU1M
    Xcvr 18      REV      740-038623   APF15200013GBK    QSFP+-40G-CU1M
    Xcvr 19      REV      740-038623   APF15200013GBH    QSFP+-40G-CU1M
    Xcvr 20      REV 01   740-038624   MOC12526240172    QSFP+-40G-CU3M
    Xcvr 21      REV 01   740-032986   QE483777          QSFP+-40G-SR4
    Xcvr 22      REV      740-038623   APF15200013GAP    QSFP+-40G-CU1M
    Xcvr 23      REV      740-038623   APF15200013GBC    QSFP+-40G-CU1M
    Xcvr 24      REV      740-044512   APF151500097DP    QSFP+-40G-CU50CM
    Xcvr 26      REV 01   740-053203   APF15050073YLU    QSFP+-40G-ACU7M
    Xcvr 27      REV      740-038623   APF15200013GAU    QSFP+-40G-CU1M
    Xcvr 28      REV 01   740-052307   APF14370078AJ2    QSFP+-40G-ACU7M
    Xcvr 29      REV 01   740-052307   APF14370078APW    QSFP+-40G-ACU7M
    Xcvr 30      REV 01   740-032986   QE481024          QSFP+-40G-SR4
    Xcvr 31      REV 01   740-032986   QD449842          QSFP+-40G-SR4
Fan Tray 0                                               fan-ctrl-2 0, Front to Back Airflow - AFO
Fan Tray 1                                               fan-ctrl-2 1, Front to Back Airflow - AFO
Fan Tray 2                                               fan-ctrl-2 2, Front to Back Airflow - AFO
Fan Tray 3                                               fan-ctrl-2 3, Front to Back Airflow - AFO
Fan Tray 4                                               fan-ctrl-2 4, Front to Back Airflow - AFO

{master:0}

The next example shows the output from the QFX5200-32C-L models.

content_copy zoom_out_map
user@device> show chassis hardware
Hardware inventory:
Item             Version  Part number  Serial number     Description
Chassis                                WN0218310472      QFX5200-32C-L
PSM 0            REV 05   740-053352   1GD18230909       JPSU-850W-AC-AFO
PSM 1            REV 05   740-053352   1GD18230901       JPSU-850W-AC-AFO
Routing Engine 0          BUILTIN      BUILTIN           RE-QFX5200-32C-32Q
CB 0             REV 02   650-088479   WN0218310472      QFX5200-32C-CHAS
FPC 0                     BUILTIN      BUILTIN           QFX5200-32C-32Q
  PIC 0                   BUILTIN      BUILTIN           32X40G/32X100G-QSFP
    Xcvr 0       REV 01   740-058734   1ACQ130900E       QSFP-100GBASE-SR4
    Xcvr 1       REVÿ01   740-038624   APF15170031W72    QSFP+-40G-CU3M
    Xcvr 2       REVÿ01   740-038625   APF165100537Y2    QSFP+-40G-CU5M
    Xcvr 3       REVÿ01   740-038625   APF165100538UE    QSFP+-40G-CU5M
    Xcvr 4       REVÿ01   740-038625   APF165100538AB    QSFP+-40G-CU5M
    Xcvr 5       REVÿ01   740-038624   APF1515003985L    QSFP+-40G-CU3M
    Xcvr 6       REV 01   740-032986   QF3608R5          QSFP+-40G-SR4
    Xcvr 7       REV 01   740-046565   QG1502LM          QSFP+-40G-SR4
    Xcvr 8       REV 01   740-032986   QB500134          QSFP+-40G-SR4
    Xcvr 9       REV 01   740-067442   QI110561          QSFP+-40G-SR4
    Xcvr 10      REV 01   740-032986   QB341588          QSFP+-40G-SR4
    Xcvr 11      REVÿ01   740-038624   APF151500398DK    QSFP+-40G-CU3M
    Xcvr 12      REV 01   740-058734   1ACQ110401G       QSFP-100GBASE-SR4
    Xcvr 13      REVÿ01   740-038624   APF15150039844    QSFP+-40G-CU3M
    Xcvr 14      REV 01   740-058734   1ACQ104202B       QSFP-100GBASE-SR4
    Xcvr 15      REV 01   740-061405   1ACQ13140NX       QSFP-100GBASE-SR4
    Xcvr 16      REV 01   740-032986   QF4900G4          QSFP+-40G-SR4
    Xcvr 17      REVÿ01   740-038624   APF15150039889    QSFP+-40G-CU3M
    Xcvr 18      REV 01   740-046565   QF33003P          QSFP+-40G-SR4
    Xcvr 19      REV 01   740-052665   QH5002AK          QSFP+-40G-SR4
    Xcvr 20      REV 01   740-032986   QD477662          QSFP+-40G-SR4
    Xcvr 21      REV 01   740-067442   QI1200SR          QSFP+-40G-SR4
    Xcvr 22      REV 01   740-061405   1ECQ11200A9       QSFP-100GBASE-SR4
    Xcvr 23      REV 01   740-061405   1ACQ131416W       QSFP-100GBASE-SR4
    Xcvr 24      REV 01   740-061405   1ACQ131417A       QSFP-100GBASE-SR4
    Xcvr 25      REV 01   740-061405   1ACQ131417W       QSFP-100GBASE-SR4
    Xcvr 26      REV 01   740-061405   1ECQ1044045       QSFP-100GBASE-SR4
    Xcvr 27      REV 01   740-058734   1ACQ111308Y       QSFP-100GBASE-SR4
    Xcvr 28      REV 01   740-058734   1ACQ1305019       QSFP-100GBASE-SR4
    Xcvr 29      REV 01   740-052665   QH5002CM          QSFP+-40G-SR4
    Xcvr 30      REV 01   740-052665   QH5002D0          QSFP+-40G-SR4
    Xcvr 31      REV 01   740-058734   1ECQ11210G1       QSFP-100GBASE-SR4
Fan Tray 0                                               QFX5200 Fan Tray
Fan Tray 1                                               QFX5200 Fan Tray
Fan Tray 2                                               QFX5200 Fan Tray
Fan Tray 3                                               QFX5200 Fan Tray
Fan Tray 4                                               QFX5200 Fan Tray

user@device

Note:

You must remove the fan module to read the fan serial number from the serial number ID label. The fan module serial number cannot be viewed through the CLI. Fan Tray 2 refers to the third module from the left, counting from 0.

Locating the Chassis Serial Number ID Label on a QFX5200

The location for the chassis serial number ID label is located on the right side of the QFX5200-32C and QFX5200-32C-L port panel. See Figure 1 for an example of where to find the serial number ID.

Figure 1: Location of the Serial Number ID Label on a QFX5200-32C or a QFX5200-32C-L Switch

The serial number is also available in the output of the show chassis hardware operational mode CLI command.

Locating the Serial Number ID Labels on FRU Components

The power supplies and fan modules installed in a QFX5200 are field-replaceable units (FRUs). For each FRU, you must remove the FRU from the switch chassis to see the FRU serial number ID label.

AC power supply—The serial number ID label is on the top of the AC power supply.
Fan module—The serial number ID label is on the top of the fan module.

How to Return a Hardware Component to Juniper Networks, Inc.

If a hardware component fails, please contact Juniper Networks, Inc. to obtain a Return Material Authorization (RMA) number. This number is used to track the returned material at the factory and to return repaired or new components to the customer as needed.

Note:

Do not return any component to Juniper Networks, Inc. unless you have first obtained an RMA number. Juniper Networks, Inc. reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer by collect freight.

For more information about return and repair policies, see the customer support webpage at https://support.juniper.net/support/.

For product problems or technical support issues, contact the Juniper Networks Technical Assistance Center (JTAC) by using the Service Request Manager link at https://support.juniper.net/support/ or at 1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the United States).

To return a defective hardware component:

Determine the part number and serial number of the defective component.
Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC). You can send e-mail or telephone as described above.
Provide the following information in your e-mail message or during the telephone call:
- Part number and serial number of component
- Your name, organization name, telephone number, and fax number
- Description of the failure
The support representative validates your request and issues an RMA number for return of the component.
Pack the component for shipment.

Guidelines for Packing Hardware Components for Shipment

To pack and ship individual components:

When you return components, make sure that they are adequately protected with packing materials and packed so that the pieces are prevented from moving around inside the carton.
Use the original shipping materials if they are available.
Place individual components in antistatic bags.
Write the RMA number on the exterior of the box to ensure proper tracking.

CAUTION:

Do not stack any of the hardware components.

Packing a QFX5200 Device or Component for Shipping

If you are returning a QFX5200 or component to Juniper Networks for repair or replacement, pack the item as described in this topic.

Before you pack a QFX5200 or component:

Ensure that you have taken the necessary precautions to prevent electrostatic discharge (ESD) damage. See Prevention of Electrostatic Discharge Damage.
Retrieve the original shipping carton and packing materials. Contact your JTAC representative if you do not have these materials, to learn about approved packing materials. See Contacting Customer Support to Obtain a Return Materials Authorization for a QFX Series Device or Component.

Ensure that you have the following parts and tools available:

ESD grounding strap.
Antistatic bag, one for each component.
If you are returning the chassis, an appropriate screwdriver for the mounting screws used on your rack or cabinet.

This topic describes:

Packing a QFX5200 Switch for Shipping
Packing QFX5200 Components for Shipping

Packing a QFX5200 Switch for Shipping

To pack a QFX5200 for shipping:

Power down the switch and remove the power cables. See Powering Off a QFX5200.
Remove the cables that connect the QFX5200 to all external devices.
Remove all field-replaceable units (FRUs) from the switch.
Have one person support the weight of the switch while another person unscrews and removes the mounting screws.
Remove the switch from the rack or cabinet (see QFX5200 Installation Safety Guidelines) and place the switch in an antistatic bag.
Place the switch in the shipping carton.
Place the packing foam on top of and around the switch.
If you are returning accessories or FRUs with the switch, pack them as instructed in Packing QFX5200 Components for Shipping.
Replace the accessory box on top of the packing foam.
Close the top of the cardboard shipping box and seal it with packing tape.
Write the RMA number on the exterior of the box to ensure proper tracking.

Packing QFX5200 Components for Shipping

CAUTION:

Do not stack switch components. Return individual components in separate boxes if they do not fit together on one level in the shipping box.

To pack and ship QFX5200 components:

Place individual FRUs in antistatic bags.
Ensure that the components are adequately protected with packing materials and packed so that the pieces are prevented from moving around inside the carton.
Close the top of the cardboard shipping box and seal it with packing tape.
Write the RMA number on the exterior of the box to ensure proper tracking.

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QFX5200 Switch Hardware Guide

ON THIS PAGE

Returning the QFX5200 Chassis or Components

Locating the Serial Number on a QFX5200 Device or Component

Listing the Chassis and Component Details Using the CLI

Locating the Chassis Serial Number ID Label on a QFX5200

Locating the Serial Number ID Labels on FRU Components

How to Return a Hardware Component to Juniper Networks, Inc.

Guidelines for Packing Hardware Components for Shipment

Packing a QFX5200 Device or Component for Shipping

Packing a QFX5200 Switch for Shipping

Packing QFX5200 Components for Shipping

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QFX5200 Switch Hardware Guide

ON THIS PAGE

Returning the QFX5200 Chassis or Components

Locating the Serial Number on a QFX5200 Device or Component

Listing the Chassis and Component Details Using the CLI

Locating the Chassis Serial Number ID Label on a QFX5200

Locating the Serial Number ID Labels on FRU Components

See Also

How to Return a Hardware Component to Juniper Networks, Inc.

Guidelines for Packing Hardware Components for Shipment

Packing a QFX5200 Device or Component for Shipping

Packing a QFX5200 Switch for Shipping

Packing QFX5200 Components for Shipping

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