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Integrate Your Zoom Account with Mist

To enable Mist to collect data from the Zoom application, you must link your Zoom account to your Mist organization.

Zoom Account Settings for Integration with Mist

We recommend that you enable the following options in Zoom. Enabling these options allows Mist to gather data about a Zoom call and display the data on the Insights page:

  • Meeting quality scores and network alerts on Dashboard

    Enabling this option allows Mist to get the quality score for a Zoom call. For information about how to configure this setting, see Using meeting quality scores and network alerts.

  • Feedback to Zoom

    Enabling this option allows Mist to obtain the user feedback for a Zoom call. For information about how to configure this setting, See Sending feedback to Zoom.

  • Only authenticated users can join meetings

    Enabling this option requires participants to sign in before joining a Zoom call. Mist uses the login details to correlate the Zoom call data with the respective user. If a user joins a meeting without signing in, Zoom identifies the user as a guest user and Mist cannot correlate the data. See Allowing only authenticated users in meetings.

Permissions Required for Mist to Access Data in Zoom

Mist requires the following permissions in Zoom to access the data:

  • dashboard_meetings:read:admin—This permission enables Mist to view the meeting information of all the users on the Zoom dashboard.

  • user:read:admin—This permission enables Mist to view all user information.

Link Your Zoom Account to a Mist Organization

You can add one Zoom account to multiple Mist organizations. One Mist organization supports multiple Zoom accounts.

To link your Zoom account to an organization on the Mist portal:

  1. On the Mist portal, select Organization> Settings.
  2. Under Application Insights Integration, select Zoom from the Link Account drop-down list.
  3. Click Yes in the Confirm Redirect dialog box.
    You are redirected to the Zoom SSO page.
  4. Enter your Zoom credentials and click Sign In.
    Note:

    Use an administrator account. Do not use personal administrator accounts.
    You will see a permissions page.
  5. Click Allow.
    You are redirected to the Mist portal. You can now see the Zoom application listed in the Application Insights Integration section.

  6. Click the row to view more information.

    You can see the relevant account details on the Zoom Account Information page.