Returning an XRE200 Chassis or Components
Returning an XRE200 External Routing Engine for Repair or Replacement
If you need to return an XRE200 External Routing Engine or hardware component to Juniper Networks for repair or replacement, follow this procedure:
- Determine the serial number of the external Routing Engine or component. For instructions, see Locating the Serial Number on an XRE200 External Routing Engine or Component.
- Obtain an RMA number from JTAC as described in Contact Customer Support to Obtain Return Material Authorization.Note
Do not return any device component to Juniper Networks unless you have first obtained an RMA number. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer through collect freight.
- Pack the external Routing Engine or component for shipping as described in Packing an XRE200 External Routing Engine or Component for Shipping.
For more information about return and repair policies, see the customer support page at https://www.juniper.net/support/guidelines.html.
Locating the Serial Number on an XRE200 External Routing Engine or Component
If you are returning an XRE200 External Routing Engine or hardware component to Juniper Networks for repair or replacement, you must locate the serial number of the external Routing Engine or component. You must provide the serial number to the Juniper Networks Technical Assistance Center (JTAC) when you contact them to obtain Return Materials Authorization (RMA). See Contact Customer Support to Obtain Return Material Authorization.
If the XRE200 External Routing Engine is operational and you can access the command-line interface (CLI), you can list serial numbers for the external Routing Engine and for some components with a CLI command. If you do not have access to the CLI or if the serial number for the component does not appear in the command output, you can locate the serial number ID label on the physical external Routing Engine or component.
If you want to find the serial number on the physical external Routing Engine component, you will need to remove the component from the external Routing Engine chassis, for which you must have the required parts and tools available. See Installing and Removing XRE200 External Routing Engine Hardware Components.
Listing the External Routing Engine and Components Details with the CLI
Locating the Serial Number ID Label on an XRE200 External Routing Engine
Listing the External Routing Engine and Components Details with the CLI
To list the external Routing Engine and external Routing Engine components and their serial numbers, use the show chassis hardware CLI command.
The following output lists the components and serial numbers for all members of an EX8200 Virtual Chassis, including the external Routing Engines (members 8 and 9):
user@external-routing-engine> show chassis hardwaremember0:
--------------------------------------------------------------------------
Hardware inventory:
Item Version Part number Serial number Description
Chassis REV 05 EX8216
Midplane REV 05 710-016845 BA0908380001 EX8216-MP
CB 0 REV 11 710-020771 AX0108370018 EX8216-RE320
Routing Engine 0 BUILTIN BUILTIN RE-EX8216
CB 1 REV 15 710-020771 AX0109050062 EX8216-RE320
Routing Engine 1 BUILTIN BUILTIN RE-EX8216
FPC 0 REV 10 710-020680 BD0108250113 EX8200-48T
CPU REV 06 710-020598 BF0108260231 EX8200-CPU
PIC 0 48x 10/100/1000 Base
FPC 1 REV 23 710-020683 BC0109438200 EX8200-48F
CPU REV 15 710-020598 BF0109417052 EX8200-CPU
PIC 0 48x 100 Base-FX/1000
Xcvr 2 REV 01 740-013111 81933028 SFP-T
Xcvr 3 REV 01 740-013111 81931008 SFP-T
Xcvr 45 REV 01 740-013111 81934003 SFP-T
FPC 3 REV 17 710-020683 BC0108480116 EX8200-48F
CPU REV 09 710-020598 BF0108360407 EX8200-CPU
PIC 0 48x 100 Base-FX/1000
Xcvr 22 REV 01 740-011613 E08F00711 SFP-SX
FPC 4 REV 08 710-016837 BB0108270093 EX8200-8XS
CPU REV 03 710-020598 AE0108150083 EX8200-CPU
PIC 0 8x 10GE SFP+
Xcvr 4 REV 01 740-030658 AD0951A01EH SFP+-10G-USR
Xcvr 7 REV 01 740-021308 AD0830ES00G SFP+-10G-SR
FPC 8 REV 19 710-020683 BC0109030162 EX8200-48F
CPU REV 12 710-020598 BF0109050736 EX8200-CPU
PIC 0 48x 100 Base-FX/1000
Xcvr 0 REV 01 740-011613 AC0713S006V SFP-SX
Xcvr 22 REV 01 740-011613 E08F00831 SFP-SX
Xcvr 45 REV 01 740-013111 81934007 SFP-T
Xcvr 47 REV 01 740-011613 E07M01164 SFP-SX
FPC 10 REV 10 710-020680 BD0108250129 EX8200-48T
CPU REV 03 710-020598 BF0108190141 EX8200-CPU
PIC 0 48x 10/100/1000 Base
FPC 11 REV 23 710-020683 BC0109438226 EX8200-48F
CPU REV 15 710-020598 BF0109449059 EX8200-CPU
PIC 0 48x 100 Base-FX/1000
Xcvr 0 REV 01 740-011613 PAJ06LC SFP-SX
SIB 0 REV 02 710-021613 AY0108210023 EX8216-SF320
SIB 1 REV 03 710-021613 AY0108230027 EX8216-SF320
SIB 2 REV 02 710-021613 AY0108210002 EX8216-SF320
SIB 3 REV 02 710-021613 AY0108210021 EX8216-SF320
SIB 4 REV 02 710-021613 AY0108210007 EX8216-SF320
SIB 5 REV 02 710-021613 EX8216-SF320
SIB 6 REV 02 710-021613 AY0108210016 EX8216-SF320
SIB 7 REV 02 710-021613 AY0108210019 EX8216-SF320
PSU 0 REV 04 740-021466 BG0708390155 EX8200-AC2K
PSU 1 REV 04 740-021466 BG0708390183 EX8200-AC2K
PSU 2 REV 04 740-021466 BG0708390174 EX8200-AC2K
PSU 3 REV 17 740-021466 BG0709070193 EX8200-AC2K
PSU 4 REV 04 740-021466 BG0708390127 EX8200-AC2K
PSU 5 REV 17 740-021466 BG0709070199 EX8200-AC2K
Top Fan Tray
FTC 0 REV 05 760-022620 AE0108310215 EX8216-FT
FTC 1 REV 05 760-022620 AE0108310163 EX8216-FT
Bottom Fan Tray
FTC 0 REV 05 760-022620 AE0108310179 EX8216-FT
FTC 1 REV 05 760-022620 AE0108310159 EX8216-FT
LCD 0
member1:
--------------------------------------------------------------------------
Hardware inventory:
Item Version Part number Serial number Description
Chassis REV 07 CA0109490845 EX8208
Backplane REV 07 710-022044 BT0909411634 EX8208-BP-S
CB 0 REV 21 710-020635 BE0109469513 EX8208-SRE320
Routing Engine 0 BUILTIN BUILTIN RE-EX8208
CB 2 REV 12 710-021502 AZ0109469271 EX8208-SF320
FPC 3 REV 21 710-016837 BB0109492114 EX8200-8XS
CPU REV 16 710-020598 BF0109491242 EX8200-CPU
PIC 0 8x 10GE SFP+
Xcvr 0 REV 01 740-030658 AD0951A01GB SFP+-10G-USR
Xcvr 1 REV 01 740-030658 AD0951A00TR SFP+-10G-USR
Xcvr 2 REV 01 740-030658 AD0951A01GR SFP+-10G-USR
Xcvr 4 REV 01 740-030658 AD0951A01E0 SFP+-10G-USR
Xcvr 6 REV 01 740-030658 AD0951A02DB SFP+-10G-USR
Xcvr 7 REV 01 740-030658 AD0951A02D6 SFP+-10G-USR
PSU 0 REV 17 740-021466 BG0709260499 EX8200-AC2K
PSU 1 REV 17 740-021466 BG0709260492 EX8200-AC2K
PSU 2 REV 17 740-021466 BG0709260493 EX8200-AC2K
PSU 3 REV 17 740-021466 BG0709260504 EX8200-AC2K
PSU 4 REV 17 740-021466 BG0709260496 EX8200-AC2K
PSU 5 REV 17 740-021466 BG0709260498 EX8200-AC2K
Fan Tray
FTC 0 REV 12 760-020967 BW1509350002 EX8208-FT
FTC 1 REV 12 760-020967 BW1509350002 EX8208-FT
LCD 0 REV 04 710-025742 CE0109364743 EX8200 LCD
member8:
--------------------------------------------------------------------------
Hardware inventory:
Item Version Part number Serial number Description
Chassis
Routing Engine 8 062009000021 EX-XRE200
member9:
--------------------------------------------------------------------------
Hardware inventory:
Item Version Part number Serial number Description
Chassis
Routing Engine 9 062009000022 EX-XRE200
Locating the Serial Number ID Label on an XRE200 External Routing Engine
The serial number ID label is located on the back of the chassis on an XRE200 External Routing Engine. See Figure 1.
You are required to provide a 12-digit serial number when purchasing a license for an XRE200 External Routing Engine in an EX8200 Virtual Chassis or when returning an XRE200 External Routing Engine.
The serial number listed on the XRE200 External Routing Engine serial ID label is 16 digits long. Use the last 12 digits of the 16-digit serial number when purchasing a license for an EX8200 Virtual Chassis or when returning an XRE200 External Routing Engine.
Locating Serial Number ID Labels on FRU Components
The power supplies, fan modules, HDD modules, and VCCI modules are field-replaceable units (FRUs). For most of these FRUs, you must remove the FRU from the external Routing Engine chassis to see the FRU’s serial number ID label.
To locate the serial number ID label on the component:
AC or DC power supply—The serial number ID label is on the right side of the power supply (see Figure 2). See Removing an AC or DC Power Supply from an XRE200 External Routing Engine.
Figure 2: Location of the Serial Number ID Label on a Power Supply (AC Power Supply Pictured) 
Fan module—The serial number ID label is in the middle of the fan when the fan module is facing forward (see Figure 3). You do not need to remove the fan module to see the serial number.
Figure 3: Location of the Serial Number ID label on the Fan Module 
HDD module—The serial number ID label is on the bottom of the HDD module. See Figure 4 to see the location of the serial number ID label on the HDD module. See Removing an HDD Module from an XRE200 External Routing Engine.
Figure 4: Location of the Serial Number ID Label on the HDD Module 
VCCI module—The serial number ID label is on the left side of the VCCI module circuit board. See Figure 5 to see the location of the serial number ID label. See Removing a VCCI Module from an XRE200 External Routing EngineRemoving a VCCI Module from an XRE200 External Routing Engine.
Figure 5: Location of the Serial Number ID Label on the VCCI Module 
Contact Customer Support to Obtain Return Material Authorization
If you are returning a device or hardware component to Juniper Networks for repair or replacement, obtain a Return Material Authorization (RMA) number from Juniper Networks Technical Assistance Center (JTAC).
After locating the serial number of the device or hardware component you want to return, open a service request with Juniper Networks Technical Assistance Center (JTAC) on the Web or by telephone.
Before you request an RMA number from JTAC, be prepared to provide the following information:
Your existing service request number, if you have one
Serial number of the component
Your name, organization name, telephone number, fax number, and shipping address
Details of the failure or problem
Type of activity being performed on the device when the problem occurred
Configuration data displayed by one or more show commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
Service Request Manager: https://support.juniper.net/support
Telephone: +1-888-314-JTAC (+1-888-314-5822), toll free in U.S., Canada, and Mexico
For international or direct-dial options in countries without toll free numbers, see https://support.juniper.net/support
If you are contacting JTAC by telephone, enter your 12-digit service request number followed by the pound (#) key for an existing case, or press the star (*) key to be routed to the next available support engineer.
The support representative validates your request and issues an RMA number for return of the component.
Packing an XRE200 External Routing Engine or Component for Shipping
If you are returning an XRE200 External Routing Engine or component to Juniper Networks for repair or replacement, pack the item as described in this topic.
Before you begin packing the external Routing Engine or component:
Ensure that you have retrieved the original shipping carton and packing materials. Contact your JTAC representative if you do not have these materials, to learn about approved packing materials. See Contact Customer Support to Obtain Return Material Authorization.
Ensure that you have the following parts and tools available:
Antistatic bag, one for each external Routing Engine or component
Phillips (+) screwdriver, number 2
This topic describes:
Packing an XRE200 External Routing Engine for Shipping
To pack a external Routing Engine for shipping:
- Issue the following command to shut down the external
Routing Engine software:
user@external-routing-engine> request system haltWait 60 seconds after a message appears on the console confirming that the operating system has halted.
- Disconnect power from the external Routing Engine by performing
one of the following:
If the power source outlet has a power switch, set it to the OFF position.
If the power source outlet does not have a power switch, gently pull out the plug end of the power cord connected to the power source outlet.
- Remove the cables that connect the external Routing Engine to all external devices.
- Remove all field-replaceable units (FRUs) from the external Routing Engine .
- Have one person support the weight of the external Routing Engine while another person unscrews and removes the mounting screws.
- Remove the external Routing Engine from the rack and place the external Routing Engine in an antistatic bag.
- Place the external Routing Engine in the shipping carton.
- Place the packing foam on top of and around the external Routing Engine.
- Replace the accessory box on top of the packing foam.
- Close the top of the cardboard shipping box and seal it with packing tape.
- Write the RMA number on the exterior of the box to ensure proper tracking.
