Returning an EX9214 Chassis or Components
Returning an EX9200 Switch or Component for Repair or Replacement
If you need to return a switch or hardware component to Juniper Networks for repair or replacement, follow this procedure:
For more information about return and repair policies, see the customer support page at https://www.juniper.net/support/guidelines.html .
Locating the Serial Number on an EX9214 Switch or Component
If you are returning a switch or hardware component to Juniper Networks for repair or replacement, you must locate the serial number of the switch or component. You must provide the serial number to the Juniper Networks Technical Assistance Center (JTAC) when you contact them to obtain Return Materials Authorization (RMA). See Contact Customer Support to Obtain Return Material Authorization.
If the switch is operational and you can access the command-line interface (CLI), you can list serial numbers for the switch and for some components by using a CLI command. See Locating the Serial Number on an EX9214 Switch or Component. The serial number ID label on the physical switch or component also carried the serial number of the switch or the component.
To see the serial number ID label on a switch component, you will need to remove the component from the switch chassis, for which you must have the required parts and tools available. See Locating the Serial Number ID Label on an EX9214 Switch Chassis and Locating Serial Number ID Labels on FRU Components.
- Listing the Switch and Components Details with the CLI
- Locating the Serial Number ID Label on an EX9214 Switch Chassis
- Locating Serial Number ID Labels on FRU Components
Listing the Switch and Components Details with the CLI
To list the switch and switch components and their serial numbers,
use the show chassis hardware
CLI command:
The following output lists the switch components and serial numbers for an EX9214 switch:
user@switch> show chassis hardware Hardware inventory: Item Version Part number Serial number Description Chassis JN120A4A3RFA EX9214 Midplane REV 01 710-030012 ACAX1920 EX9214-BP3 FPM Board REV 03 710-014974 CAAR0359 Front Panel Display PDM Rev 03 740-013110 QCS1646507W Power Distribution Modu le PEM 0 Rev 09 740-027760 QCS1645N0DZ PS 4.1kW; 200-240V AC i n PEM 1 Rev 09 740-027760 QCS1645N002 PS 4.1kW; 200-240V AC i n Routing Engine 0 REV 07 740-031116 9009118031 RE-S-EX9200-1800X4 Routing Engine 1 REV 07 740-031116 9009118547 RE-S-EX9200-1800X4 CB 0 REV 15 750-031391 CAAT6618 EX9200-SCBE CB 1 REV 15 750-031391 CAAT6810 EX9200-SCBE FPC 0 REV 10 710-013699 CAAR3236 EX9200 40x1G Copper CPU REV 04 711-038484 CAAP9677 MPCE PMB 2G MIC 0 REV 15 750-028390 CAAV3223 3D 40x 1GE(LAN) RJ45 PIC 0 BUILTIN BUILTIN 10x 1GE(LAN) RJ45 PIC 1 BUILTIN BUILTIN 10x 1GE(LAN) RJ45 PIC 2 BUILTIN BUILTIN 10x 1GE(LAN) RJ45 PIC 3 BUILTIN BUILTIN 10x 1GE(LAN) RJ45 FPC 1 REV 10 710-013699 CAAS4789 EX9200 40x1G Copper CPU REV 04 711-038484 CAAR2217 MPCE PMB 2G MIC 0 REV 15 750-028390 CAAR1574 3D 40x 1GE(LAN) RJ45 PIC 0 BUILTIN BUILTIN 10x 1GE(LAN) RJ45 PIC 1 BUILTIN BUILTIN 10x 1GE(LAN) RJ45 PIC 2 BUILTIN BUILTIN 10x 1GE(LAN) RJ45 PIC 3 BUILTIN BUILTIN 10x 1GE(LAN) RJ45 FPC 2 REV 10 750-038489 CAAR3225 EX9200 40x1G Copper CPU REV 04 711-038484 CAAR7328 MPCE PMB 2G MIC 0 REV 15 750-028390 CAAT8525 3D 40x 1GE(LAN) RJ45 PIC 0 BUILTIN BUILTIN 10x 1GE(LAN) RJ45 PIC 1 BUILTIN BUILTIN 10x 1GE(LAN) RJ45 PIC 2 BUILTIN BUILTIN 10x 1GE(LAN) RJ45 PIC 3 BUILTIN BUILTIN 10x 1GE(LAN) RJ45 FPC 3 REV 10 750-038489 CAAR3258 EX9200 40x1G Copper CPU REV 04 711-038484 CAAR7237 MPCE PMB 2G MIC 0 REV 15 750-028390 CAAV3235 3D 40x 1GE(LAN) RJ45 PIC 0 BUILTIN BUILTIN 10x 1GE(LAN) RJ45 PIC 1 BUILTIN BUILTIN 10x 1GE(LAN) RJ45 PIC 2 BUILTIN BUILTIN 10x 1GE(LAN) RJ45 PIC 3 BUILTIN BUILTIN 10x 1GE(LAN) RJ45 FPC 6 REV 10 750-038489 CAAR3297 EX9200 40x1G Copper CPU REV 04 711-038484 CAAR7318 MPCE PMB 2G MIC 0 REV 15 750-028390 CAAV3219 3D 40x 1GE(LAN) RJ45 PIC 0 BUILTIN BUILTIN 10x 1GE(LAN) RJ45 PIC 1 BUILTIN BUILTIN 10x 1GE(LAN) RJ45 PIC 2 BUILTIN BUILTIN 10x 1GE(LAN) RJ45 PIC 3 BUILTIN BUILTIN 10x 1GE(LAN) RJ45 FPC 7 REV 07 750-049613 CAAR5026 EX9200 4x40G QSFP CPU REV 08 711-035209 CAAL5325 HMPC PMB 2G MIC 0 REV 08 750-036233 CAAR5890 2X40GE QSFP PIC 0 BUILTIN BUILTIN 2X40GE QSFP Xcvr 0 REV 01 740-038624 MOC13046240239 QSFP+-40G-CU3M Xcvr 1 REV 01 740-038624 MOC13046240253 QSFP+-40G-CU3M MIC 1 REV 08 750-036233 CAAR5892 2X40GE QSFP PIC 2 BUILTIN BUILTIN 2X40GE QSFP Xcvr 0 REV 01 740-038624 MOC13046240035 QSFP+-40G-CU3M FPC 8 REV 07 750-049613 CAAR5039 EX9200 4x40G QSFP CPU REV 08 711-035209 CAAS2664 HMPC PMB 2G MIC 0 REV 08 750-036233 CAAR2133 2X40GE QSFP PIC 0 BUILTIN BUILTIN 2X40GE QSFP Xcvr 0 REV 01 740-038624 MOC13046240095 QSFP+-40G-CU3M Xcvr 1 REV 01 740-038624 MOC13046240117 QSFP+-40G-CU3M MIC 1 REV 08 750-036233 CAAR2137 2X40GE QSFP PIC 2 BUILTIN BUILTIN 2X40GE QSFP Xcvr 0 REV 01 740-038624 MOC13046240132 QSFP+-40G-CU3M Xcvr 1 REV 01 740-038624 MOC13046240248 QSFP+-40G-CU3M FPC 10 10 710-013699 CAAS4789 EX9200 32x10G SFP CPU REV 08 711-035209 CAAS2702 HMPC PMB 2G PIC 0 BUILTIN BUILTIN 8X10GE SFPP Xcvr 0 REV 01 740-030658 AA1212ALYVD SFP+-10G-USR Xcvr 1 REV 01 740-021308 AJS0XY7 SFP+-10G-SR Xcvr 2 REV 01 740-021308 AKE0CB5 SFP+-10G-SR Xcvr 3 REV 01 740-030658 AA1212ALZ26 SFP+-10G-USR Xcvr 4 REV 01 740-021308 1YT511104572 SFP+-10G-SR Xcvr 5 REV 01 740-021308 21T511100976 SFP+-10G-SR Xcvr 6 REV 01 740-021308 11T511100187 SFP+-10G-SR Xcvr 7 REV 01 740-021308 21T511104744 SFP+-10G-SR PIC 1 BUILTIN BUILTIN 8X10GE SFPP Xcvr 0 REV 01 740-030658 AA1212ALYYM SFP+-10G-USR Xcvr 1 REV 01 740-030658 AA1212ALYXG SFP+-10G-USR Xcvr 2 REV 01 740-030658 AA1212ALYSW SFP+-10G-USR Xcvr 3 REV 01 740-030658 AA1212ALZED SFP+-10G-USR Xcvr 4 REV 01 740-021308 13T511102483 SFP+-10G-SR Xcvr 5 REV 01 740-030658 AA1212ALYSZ SFP+-10G-USR Xcvr 6 REV 01 740-030658 AA1212ALYKG SFP+-10G-USR Xcvr 7 REV 01 740-030658 AA1212ALYVA SFP+-10G-USR PIC 2 BUILTIN BUILTIN 8X10GE SFPP Xcvr 0 REV 01 740-030658 AA1212ALYHP SFP+-10G-USR Xcvr 1 REV 01 740-030658 AA1212ALYVC SFP+-10G-USR Xcvr 2 REV 01 740-030658 AA1212ALZ2N SFP+-10G-USR Xcvr 3 REV 01 740-030658 AA1212ALYKS SFP+-10G-USR Xcvr 4 REV 01 740-021308 1YT511107081 SFP+-10G-SR Xcvr 5 REV 01 740-021308 AK60GXT SFP+-10G-SR Xcvr 6 REV 01 740-030658 AA1212ALYHY SFP+-10G-USR Xcvr 7 REV 01 740-030658 AA1212ALZ33 SFP+-10G-USR PIC 3 BUILTIN BUILTIN 8X10GE SFPP Xcvr 0 REV 01 740-030658 AA1212ALYHV SFP+-10G-USR Xcvr 1 REV 01 740-021308 AK60PE2 SFP+-10G-SR Xcvr 2 REV 01 740-030658 AA1212ALYEU SFP+-10G-USR Xcvr 3 REV 01 740-021308 13T511101092 SFP+-10G-SR Xcvr 4 REV 01 740-021308 AJS0PXV SFP+-10G-SR Xcvr 5 REV 01 740-030658 AA1212ALYS7 SFP+-10G-USR Xcvr 6 REV 01 740-030658 AA1212ALYT0 SFP+-10G-USR Xcvr 7 REV 01 740-030658 AD1125A04MN SFP+-10G-USR FPC 11 REV 10 710-013699 CAAM2344 EX9200 40x1G Copper CPU REV 04 711-038484 CAAN4182 MPCE PMB 2G MIC 0 REV 15 750-028390 CAAH1565 3D 40x 1GE(LAN) RJ45 PIC 0 BUILTIN BUILTIN 10x 1GE(LAN) RJ45 PIC 1 BUILTIN BUILTIN 10x 1GE(LAN) RJ45 PIC 2 BUILTIN BUILTIN 10x 1GE(LAN) RJ45 PIC 3 BUILTIN BUILTIN 10x 1GE(LAN) RJ45 Fan Tray 0 REV 08 740-031521 ACAF1760 Enhanced Fan Tray Fan Tray 1 REV 08 740-031521 ACAF1742 Enhanced Fan Tray
Locating the Serial Number ID Label on an EX9214 Switch Chassis
The serial number ID label is located on the side of the chassis on an EX9214 switch. See Figure 1.
Locating Serial Number ID Labels on FRU Components
The power supplies, fan trays, Routing Engine modules (RE modules), Switch Fabric modules (SF modules), and line cards installed in an EX9200 switch are field-replaceable units (FRUs). For each of these FRUs, you must remove the FRU from the switch chassis to see the FRU’s serial number ID label.
AC Power supply—The serial number ID label is on the top of the AC power supply. See Figure 2. Also see Removing an AC Power Supply from an EX9214 Switch.
Figure 2: Location of the Serial Number ID Label on an AC Power SupplyDC Power supply—The serial number ID label is on the top of the DC power supply. See Figure 3. Also see Removing a DC Power Supply from an EX9214 Switch.
Figure 3: Location of the Serial Number ID Label on a DC Power SupplySwitch Fabric module (SF module)—The serial number ID label is located on the right side of the top of the SF module (see Figure 4). See Removing an SF Module from an EX9200 Switch.
Figure 4: Location of the Serial Number ID Label on the SF ModuleRouting Engine module (RE module)—The serial number label is located on the left side of the top of the RE module (see Figure 5). See Removing an RE Module from an EX9200 Switch.
Figure 5: Location of the Serial Number ID Label on the RE ModuleFan tray—The serial number is located on the top left-hand corner of the fan tray, near the captive thumbscrew (see Figure 6). See Removing a Fan Tray from an EX9200 Switch.
Figure 6: Location of the Serial Number ID Label on the Fan Tray
Contact Customer Support to Obtain a Return Material Authorization
If you need to return a device or hardware component to Juniper Networks for repair or replacement, obtain a Return Material Authorization (RMA) number from Juniper Networks Technical Assistance Center (JTAC). You must obtain an RMA number before you attempt to return the component.
After locating the serial number of the device or hardware component you want to return, open a service request with the Juniper Networks Technical Assistance Center (JTAC) on the Web or by telephone.
Before you request an RMA number from JTAC, be prepared to provide the following information:
-
Your existing service request number, if you have one
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Serial number of the component
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Your name, organization name, telephone number, fax number, and shipping address
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Details of the failure or problem
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Type of activity being performed on the device when the problem occurred
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Configuration data displayed by one or more
show
commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
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Service Request Manager: https://support.juniper.net/support
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Telephone: +1-888-314-JTAC (+1-888-314-5822), toll free in U.S., Canada, and Mexico
For international or direct-dial options in countries without toll free numbers, see https://support.juniper.net/support.
If you are contacting JTAC by telephone, enter your 12-digit service request number followed by the pound (#) key for an existing case, or press the star (*) key to be routed to the next available support engineer.
The support representative validates your request and issues an RMA number for return of the component.
Packing an EX9200 Switch or Component
If you are returning an EX9200 switch or component to Juniper Networks for repair or replacement, pack the item as described in this topic.
Before you begin packing the switch or component, ensure you have:
Followed all the steps listed in Contact Customer Support to Obtain Return Material Authorization.
Retrieved the original shipping carton and packing materials. Contact your JTAC representative if you do not have these materials, to learn about approved packing materials. See Contact Customer Support to Obtain Return Material Authorization.
Ensure you understand how to prevent electrostatic discharge (ESD) damage. See Prevention of Electrostatic Discharge Damage.
Ensure that you have the following parts and tools available:
An ESD wrist strap
Packing an EX9200 Switch
If you need to transport the switch to another location or return the switch to Juniper Networks, you need to pack the switch securely in its original packaging to prevent damage during transportation.
To pack the switch for shipment:
Packing EX9200 Switch Components for Shipping
Before you begin packing a switch component, ensure that you have the following parts and tools available:
Antistatic bag, one for each component
An ESD wrist strap
To pack EX9200 switch components, follow the instructions here.
Do not stack switch components. Return individual components in separate boxes if they do not fit together on one level in the shipping box.
To pack EX9200 switch components:
Place individual components in antistatic bags.
Use the original packing materials if they are available. If the original packing materials are not available, ensure the component is adequately packed to prevent damage during transit. The packing material you use must be able to support the weight of the component.
Ensure that the components are adequately protected by wrapping them well with packing materials. Pack the component in an oversized box (if the original box is not available) with extra packing material around the unit so that the component is prevented from moving around inside the box.
Securely tape the box closed.
Write the RMA number on the exterior of the box to ensure proper tracking.