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play_arrow Fast Track: Initial Installation
- Fast Track to Rack Installation and Power
- Claim, Onboard, and Configure EX9208
play_arrow Overview
play_arrow Site Planning, Preparation, and Specifications
play_arrow Initial Installation and Configuration
play_arrow Maintaining Components
play_arrow Troubleshooting Hardware
- Troubleshooting EX9200 Components
play_arrow Contacting Customer Support and Returning the Chassis or Components
- Returning an EX9208 Chassis or Components
play_arrow Safety and Compliance Information

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English

Returning an EX9208 Chassis or Components

date_range 14-Aug-24

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Returning an EX9200 Switch or Component for Repair or Replacement

If you need to return a switch or hardware component to Juniper Networks for repair or replacement, follow this procedure:

Determine the serial number of the chassis if you need to return the switch. If you need to return one or more components, determine the serial number for each component. For instructions, see Locating the Serial Number on an EX9204 Switch or Component, Locating the Serial Number on an EX9208 Switch or Component, or Locating the Serial Number on an EX9214 Switch or Component.
Obtain an RMA number from JTAC as described in Contact Customer Support to Obtain Return Material Authorization.

Note:
Do not return any component to Juniper Networks unless you have first obtained an RMA number. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer through collect freight.
Pack the switch or component for shipping as described in Packing an EX9200 Switch or Component.

For more information about return and repair policies, see the customer support page at https://www.juniper.net/support/guidelines.html .

Locating the Serial Number on an EX9208 Switch or Component

If you are returning a switch or hardware component to Juniper Networks for repair or replacement, you must locate the serial number of the switch or component. You must provide the serial number to the Juniper Networks Technical Assistance Center (JTAC) when you contact them to obtain Return Materials Authorization (RMA). See Contact Customer Support to Obtain Return Material Authorization.

If the switch is operational and you can access the command-line interface (CLI), you can list serial numbers for the switch and for some components with a CLI command. If you do not have access to the CLI or if the serial number for the component does not appear in the command output, you can locate the serial number ID label on the physical switch or component.

Note:

If you want to find the serial number on the physical switch component, you will need to remove the component from the switch chassis, for which you must have the required parts and tools available. See Installing and Removing EX9208 Switch Hardware Components.

Listing the Switch and Components Details with the CLI
Locating the Serial Number ID Label on an EX9200 Switch Chassis
Locating Serial Number ID Labels on FRU Components

Listing the Switch and Components Details with the CLI

To list the switch and switch components and their serial numbers, use the show chassis hardware CLI command:

The following output lists the switch components and serial numbers for an EX9208 switch:

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user@switch> show chassis hardware
Hardware inventory:
Item             Version  Part number  Serial number     Description
Chassis                                JN120AAEERFB      EX9208
Midplane         REV 05   710-017414   ACAX0183          EX9208-BP
FPM Board        REV 02   710-017254   CAAN4584          Front Panel Display
PEM 0            Rev 03   740-022697   QCS1229C00F       PS 1.2-1.7kW; 100-240V AC in
PEM 1            Rev 03   740-022697   QCS1229C00T       PS 1.2-1.7kW; 100-240V AC in
PEM 2            Rev 03   740-022697   QCS1229C06J       PS 1.2-1.7kW; 100-240V AC in
Routing Engine 0 REV 07   740-031116   9009114067        RE-S-EX9200-1800X4
Routing Engine 1 REV 07   740-031116   9009118544        RE-S-EX9200-1800X4
CB 0             REV 15   750-031391   CAAT6718          EX9200-SCBE
CB 1             REV 15   750-031391   CAAT6562          EX9200-SCBE
FPC 0            REV 10   710-013699   CAAN3523          EX9200 40x1G Copper
  CPU            REV 04   711-038484   CAAL7616          MPCE PMB 2G
  MIC 0          REV 15   750-028390   CAAM7850          3D 40x 1GE(LAN) RJ45
    PIC 0                 BUILTIN      BUILTIN           10x 1GE(LAN) RJ45
    PIC 1                 BUILTIN      BUILTIN           10x 1GE(LAN) RJ45
    PIC 2                 BUILTIN      BUILTIN           10x 1GE(LAN) RJ45
    PIC 3                 BUILTIN      BUILTIN           10x 1GE(LAN) RJ45
FPC 1            REV 08   710-013699   CAAK1684          EX9200-40x1G-SFP
  CPU            REV 04   711-038484   CAAK7874          MPCE PMB 2G
  MIC 0          REV 26   750-028392   CAAR8623          3D 20x 1GE(LAN) SFP
    PIC 0                 BUILTIN      BUILTIN           10x 1GE(LAN) SFP
      Xcvr 0     REV 02   740-013111   C073096           SFP-T
      Xcvr 1     REV 02   740-013111   C073186           SFP-T
      Xcvr 2     REV 02   740-013111   C074505           SFP-T
      Xcvr 3     REV 02   740-013111   A430631           SFP-T
      Xcvr 4     REV 02   740-013111   C074224           SFP-T
      Xcvr 5     REV 02   740-013111   C075093           SFP-T
      Xcvr 6     REV 02   740-013111   C074246           SFP-T
      Xcvr 7     REV 02   740-013111   C074538           SFP-T
      Xcvr 8     REV 02   740-013111   C222865           SFP-T
      Xcvr 9     REV 02   740-013111   C075105           SFP-T
    PIC 1                 BUILTIN      BUILTIN           10x 1GE(LAN) SFP
      Xcvr 0     REV 02   740-013111   C070599           SFP-T
      Xcvr 1     REV 02   740-013111   C074392           SFP-T
      Xcvr 2     REV 02   740-013111   C071908           SFP-T
      Xcvr 3     REV 02   740-013111   C075090           SFP-T
      Xcvr 4     REV 02   740-013111   C070640           SFP-T
      Xcvr 5     REV 02   740-013111   C074929           SFP-T
      Xcvr 6     REV 02   740-013111   A430759           SFP-T
      Xcvr 7     REV 02   740-013111   C074337           SFP-T
      Xcvr 8     REV 02   740-013111   C075096           SFP-T
      Xcvr 9     REV 02   740-013111   C074303           SFP-T
FPC 2            REV 10   710-013699   CAAM2323          EX9200-40x1G-SFP
  CPU            REV 04   711-038484   CAAN4287          MPCE PMB 2G
  MIC 0          REV 26   750-028392   CAAR8305          3D 20x 1GE(LAN) SFP
    PIC 0                 BUILTIN      BUILTIN           10x 1GE(LAN) SFP
      Xcvr 0     REV 02   740-013111   A430831           SFP-T
      Xcvr 1     REV 02   740-013111   C075100           SFP-T
      Xcvr 2     REV 02   740-013111   C074525           SFP-T
      Xcvr 3     REV 02   740-013111   C075158           SFP-T
      Xcvr 4     REV 02   740-013111   C074209           SFP-T
      Xcvr 5     REV 02   740-013111   C222303           SFP-T
      Xcvr 6     REV 02   740-013111   C074225           SFP-T
      Xcvr 7     REV 02   740-013111   A431203           SFP-T
      Xcvr 8     REV 02   740-013111   C074558           SFP-T
      Xcvr 9     REV 02   740-013111   A431178           SFP-T
    PIC 1                 BUILTIN      BUILTIN           10x 1GE(LAN) SFP
      Xcvr 0     REV 02   740-013111   A430800           SFP-T
      Xcvr 1     REV 02   740-013111   C074354           SFP-T
      Xcvr 2     REV 02   740-013111   C073948           SFP-T
      Xcvr 3     REV 02   740-013111   C071967           SFP-T
      Xcvr 4     REV 02   740-013111   C074208           SFP-T
      Xcvr 5     REV 02   740-013111   C074709           SFP-T
      Xcvr 6     REV 02   740-013111   C073150           SFP-T
      Xcvr 7     REV 02   740-013111   C075106           SFP-T
      Xcvr 8     REV 02   740-013111   C073953           SFP-T
      Xcvr 9     REV 01   740-013111   8512252           SFP-T
FPC 3            REV 10   750-038489   CAAM2342          EX9200-40x1G-SFP
  CPU            REV 04   711-038484   CAAN4157          MPCE PMB 2G
  MIC 0          REV 26   750-028392   CAAR8666          3D 20x 1GE(LAN) SFP
    PIC 0                 BUILTIN      BUILTIN           10x 1GE(LAN) SFP
      Xcvr 0     REV 02   740-013111   C074418           SFP-T
      Xcvr 1     REV 02   740-013111   A431151           SFP-T
      Xcvr 2     REV 02   740-013111   C073957           SFP-T
      Xcvr 3     REV 02   740-013111   C073920           SFP-T
      Xcvr 4     REV 02   740-013111   A430809           SFP-T
      Xcvr 5     REV 02   740-013111   C074949           SFP-T
      Xcvr 6     REV 02   740-013111   C074911           SFP-T
      Xcvr 7     REV 02   740-013111   C075092           SFP-T
      Xcvr 8     REV 02   740-013111   C075181           SFP-T
      Xcvr 9     REV 02   740-013111   C075071           SFP-T
    PIC 1                 BUILTIN      BUILTIN           10x 1GE(LAN) SFP
      Xcvr 0     REV 02   740-013111   C075019           SFP-T
      Xcvr 1     REV 02   740-013111   A434447           SFP-T
      Xcvr 2     REV 02   740-013111   A430280           SFP-T
      Xcvr 3     REV 02   740-013111   C070861           SFP-T
      Xcvr 4     REV 02   740-013111   A430732           SFP-T
      Xcvr 5     REV 02   740-013111   A431229           SFP-T
      Xcvr 6     REV 02   740-013111   B388861           SFP-T
      Xcvr 7     REV 02   740-013111   C222819           SFP-T
      Xcvr 8     REV 02   740-013111   9332952           SFP-T
      Xcvr 9     REV 02   740-013111   A430234           SFP-T
FPC 4            REV 10   710-013699   CAAM2337          EX9200-40x1G-SFP
  CPU            REV 04   711-038484   CAAN4153          MPCE PMB 2G
  MIC 0          REV 15   750-028390   CAAH1550          3D 40x 1GE(LAN) RJ45
    PIC 0                 BUILTIN      BUILTIN           10x 1GE(LAN) RJ45
    PIC 1                 BUILTIN      BUILTIN           10x 1GE(LAN) RJ45
    PIC 2                 BUILTIN      BUILTIN           10x 1GE(LAN) RJ45
    PIC 3                 BUILTIN      BUILTIN           10x 1GE(LAN) RJ45
FPC 5            REV 10   710-013699   CAAM2335          EX9200-40x1G-SFP
  CPU            REV 04   711-038484   CAAN4293          MPCE PMB 2G
  MIC 1          REV 26   750-028392   CAAR8483          3D 20x 1GE(LAN) SFP
    PIC 2                 BUILTIN      BUILTIN           10x 1GE(LAN) SFP
      Xcvr 0     REV 02   740-013111   C074218           SFP-T
      Xcvr 1     REV 02   740-013111   B041352           SFP-T
      Xcvr 2     REV 02   740-013111   C074523           SFP-T
      Xcvr 3     REV 02   740-013111   A431001           SFP-T
      Xcvr 4     REV 02   740-013111   C074987           SFP-T
      Xcvr 5     REV 02   740-013111   C222844           SFP-T
      Xcvr 6     REV 02   740-013111   C074994           SFP-T
      Xcvr 7     REV 02   740-013111   C074339           SFP-T
      Xcvr 8     REV 02   740-013111   C222894           SFP-T
      Xcvr 9     REV 01   740-013111   8511928           SFP-T
    PIC 3                 BUILTIN      BUILTIN           10x 1GE(LAN) SFP
      Xcvr 0     REV 02   740-013111   C070239           SFP-T
      Xcvr 1     REV 02   740-013111   C074438           SFP-T
      Xcvr 2     REV 02   740-013111   C074276           SFP-T
      Xcvr 3     REV 02   740-013111   C075173           SFP-T
      Xcvr 4     REV 02   740-013111   C074262           SFP-T
      Xcvr 5     REV 02   740-013111   C074536           SFP-T
      Xcvr 6     REV 02   740-013111   C074546           SFP-T
      Xcvr 7     REV 02   740-013111   C074573           SFP-T
      Xcvr 8     REV 02   740-013111   C073158           SFP-T
      Xcvr 9     REV 02   740-013111   C070783           SFP-T
Fan Tray                                                 Enhanced Left Fan Tray

Locating the Serial Number ID Label on an EX9200 Switch Chassis

The serial number ID label is located on the side of the chassis on an EX9208 switch. See Figure 1.

Figure 1: Location of the Serial Number ID Label on EX9208 Switch Chassis

Locating Serial Number ID Labels on FRU Components

The power supplies, fan tray, Routing Engine modules (RE modules), Switch Fabric module (SF module), and line cards installed in an EX9200 switch are field-replaceable units (FRUs). For each of these FRUs, you must remove the FRU from the switch chassis to see the FRU’s serial number ID label.

AC Power supply—The serial number ID label is on the top of the AC power supply. See Figure 2. Also see Removing an AC Power Supply from an EX9208 Switch.

Figure 2: Location of the Serial Number ID Label on an AC Power Supply
DC Power supply—The serial number ID label is on the top of the DC power supply (see Figure 3). Also see Removing an AC Power Supply from an EX9208 Switch.

Figure 3: Location of the Serial Number ID Label on a DC Power Supply
SF module—The serial number is located on the right side of the top of the SF module (see Figure 4). See Removing an SF Module from an EX9200 Switch.

Figure 4: Location of the Serial Number ID Label on the SF Module
Routing Engine module (RE module)—The serial number label is located on the left side of the top of the RE module (see Figure 5). See Removing an RE Module from an EX9200 Switch.

Figure 5: Location of the Serial Number ID Label on the RE Module

Contact Customer Support to Obtain a Return Material Authorization

If you need to return a device or hardware component to Juniper Networks for repair or replacement, obtain an RMA number from JTAC. You must obtain an RMA number before you attempt to return the component.

After locating the serial number of the device or hardware component you want to return, open a service request with the JTAC on the Web or by telephone.

Before you request an RMA number from JTAC, be prepared to provide the following information:

Your existing service request number, if you have one
Serial number of the component
Your name, organization name, telephone number, fax number, and shipping address
Details of the failure or problem
Type of activity being performed on the device when the problem occurred
Configuration data displayed by one or more show commands

You can contact JTAC 24 hours a day, seven days a week, on the Web or by telephone:

Service Request Manager: https://support.juniper.net/support
Telephone: +1-888-314-JTAC (+1-888-314-5822), toll free in U.S., Canada, and Mexico

Note:

For international or direct-dial options in countries without toll free numbers, see https://support.juniper.net/support.

If you are contacting JTAC by telephone, enter your 12-digit service request number followed by the pound (#) key for an existing case, or press the star (*) key to be routed to the next available support engineer.

The support representative validates your request and issues an RMA number for return of the component.

Packing an EX9200 Switch or Component

If you are returning an EX9200 switch or component to Juniper Networks for repair or replacement, pack the item as described in this topic.

Before you begin packing the switch or component, ensure you have:

Followed all the steps listed in Contact Customer Support to Obtain Return Material Authorization.
Retrieved the original shipping carton and packing materials. Contact your JTAC representative if you do not have these materials, to learn about approved packing materials. See Contact Customer Support to Obtain Return Material Authorization.
Ensure you understand how to prevent electrostatic discharge (ESD) damage. See Prevention of Electrostatic Discharge Damage.

Ensure that you have the following parts and tools available:

An ESD wrist strap

Packing an EX9200 Switch
Packing EX9200 Switch Components for Shipping

Packing an EX9200 Switch

If you need to transport the switch to another location or return the switch to Juniper Networks, you need to pack the switch securely in its original packaging to prevent damage during transportation.

To pack the switch for shipment:

Retrieve the shipping crate and packing materials in which the switch was originally shipped. If you do not have these materials, contact your Juniper Networks representative about approved packaging materials.
On the console or other management device connected to the primary Routing Engine, enter CLI operational mode and issue the following command to shut down the switch software. (If two Routing Engine modules are installed, also issue the command on the backup Routing Engine.)
```
user@switch> request system halt
```
Wait until a message appears on the console confirming that the operating system has halted.

For more information about the command, see the CLI Explorer.
Wrap and fasten one end of the ESD wrist strap around your bare wrist, and connect the other end of the strap to the ESD point on the switch.
Shut down power to the switch by pressing the AC input switch or DC circuit breaker for all power supplies to the off position.
Disconnect power from the switch.
Remove the cables that connect to all external devices.
Remove all field replaceable units (FRUs) from the switch.
Remove the switch from the rack:
- If you are using a mechanical lift, place the lift platform under the switch, unscrew and remove the mounting screws from the rack, and move the switch to the shipping crate.
- If you are not using a mechanical lift and the switch weight is fully supported by a shelf or another switch, unscrew and remove the mounting screws from the rack. Three people can then lift the switch and move it to the shipping crate.
- If you are not using a mechanical lift and the switch weight is not fully supported by a shelf or another switch, three people must grasp the switch while a fourth person unscrews and removes the mounting screws from the rack. The three people can then move the switch to the shipping container.
Place the switch in the shipping crate or onto the pallet. If on a pallet, bolt the switch to the pallet.
Cover the switch with an antistatic bag and place the packing foam on top of and around the switch.
Replace the accessory box on top of the packing foam.
Securely tape the box closed or place the crate cover over the switch.
Write the RMA number on the exterior of the box to ensure proper tracking.

Packing EX9200 Switch Components for Shipping

Before you begin packing a switch component, ensure that you have the following parts and tools available:

Antistatic bag, one for each component
An ESD wrist strap

To pack EX9200 switch components, follow the instructions here.

CAUTION:

Do not stack switch components. Return individual components in separate boxes if they do not fit together on one level in the shipping box.

To pack EX9200 switch components:

Place individual components in antistatic bags.
Use the original packing materials if they are available. If the original packing materials are not available, ensure the component is adequately packed to prevent damage during transit. The packing material you use must be able to support the weight of the component.
Ensure that the components are adequately protected by wrapping them well with packing materials. Pack the component in an oversized box (if the original box is not available) with extra packing material around the unit so that the component is prevented from moving around inside the box.
Securely tape the box closed.
Write the RMA number on the exterior of the box to ensure proper tracking.

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