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Table of Contents Expand all

play_arrow Fast Track: Initial Installation
- Fast Track to Rack Installation and Power
- Onboard, Configure, and Monitor the PTX10004
play_arrow Overview
play_arrow Site Planning, Preparation, and Specifications
play_arrow Initial Installation and Configuration
play_arrow Maintaining Components
play_arrow Troubleshooting Hardware
- How to Troubleshoot PTX10004 Error Conditions
play_arrow Contacting Customer Support and Returning the Chassis or Components
- Contact Customer Support
- Return Procedures for the PTX10004 Chassis or Components
play_arrow Safety and Compliance Information

list Table of Contents

English

Unpack the PTX10004 Router

date_range 25-Feb-25

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To unpack the PTX10004 router and its components, read the following sections.

Unpack the PTX10004 Shipping Pallet

After you prepare the installation site as described in PTX10004 Site Preparation Checklist, you can unpack the router.

Note:

The chassis is maximally protected inside the shipping box. Do not unpack it until you are ready to begin installation.

Before you start, be sure that you have a box cutter or packing knife to slice open the nylon straps and tape that seal the crate and boxes.

The chassis ships in a cardboard box that has a two-layer wooden pallet base with foam cushioning between the layers.

The shipper has the option to either ship the front panel separately or ship it along with the chassis. If the front panel arrives with the chassis, set aside the front panel box until you are ready to verify the contents of the order. See Figure 1.

Figure 1: Shipping Crate and Accessory Box

1 — Cardboard shipping box	4 — PTX10004 chassis
2 — Cardboard accessory box	5 — Wood pallet
3 — Foam cover

To unpack the chassis:

Move the shipping box to a staging area as close to the installation site as possible. While the chassis is bolted to the pallet, you can use a forklift or pallet jack to move the shipping box. Make sure there is enough space to remove components from the chassis.
Position the shipping box with the arrows pointing up.
Use the box cutter to slice the nylon straps that hold the shipping box to the pallet.
Lift the shipping box off the chassis.
Remove the cardboard accessory box.
Remove the foam padding from the top of the box.
Remove the plastic cover from the router chassis.
Use a mechanical lift or unload all of the components, except the fan tray controller, and manually lift the chassis from the shipping pallet. See Figure 2, and Mount the PTX10004 by Using the EX-MOD-RMK-4POST Rack Mount Kit or Mount the PTX10004 by Using the JNP10K-RMK-4PST-XT Rack Mount Kit.
Figure 2: Lift the Chassis Off of the Pallet
Unpack the accessory box and lay out the contents so that they are ready for use.
Verify that your order includes all appropriate parts. See Compare the PTX10004 Order to the Packing List and PTX10004 Components and Configurations for information about base configurations and redundant configurations.
Save the shipping box and packing materials in case you need to move or ship the router at a later time.

Unpack Line Cards, Routing Control Boards, and Switch Interface Boards for the PTX10004

Before you unpack a component:

Ensure that you have taken the necessary precautions to prevent electrostatic discharge (ESD) damage. See Prevention of Electrostatic Discharge Damage.
Ensure that you know how to handle and store the component. See:

Line cards, additional Routing and Control Boards (RCBs), and additional Switch Interface Boards (SIBs) components are field-replaceable units (FRUs) that are shipped separately from the router chassis. The housing for the RCBs and line cards are rigid sheet-metal structures that house the electronics. SIBs have an exposed printed circuit board (PCB) on one side and sheet metal on the other. All these components are shipped in a cardboard carton, secured with packing material.

CAUTION:

The components are maximally protected inside the shipping carton. Do not unpack them until you are ready to install the components in the router chassis.

To unpack an RCB, a SIB, or a line card:

Move the shipping carton to a staging area as close to the installation site as possible.
Position the carton so that the arrows are pointing up.
Open the top flaps on the shipping carton.
Pull out the packing material that holds the component in place.
Remove the component from the antistatic bag.
Save the shipping carton and packing materials in case you need to move or ship the RCB, SIB, or line card later.

Figure 3: Unpack a Line Card

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Foam packing material

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Paper packaging and antistatic bag

Compare the PTX10004 Order to the Packing List

The router chassis shipment includes a packing list. Check the parts you receive in the shipping crate against the items on the packing list. The packing list specifies the part number and description of each part in your order.

If any part on the packing list is missing, contact your customer service representative, or contact Juniper Networks Customer Care from within the U.S. or Canada by telephone at 1-888-314-5822. For international-dial or direct-dial options in countries without toll-free numbers, see https://www.juniper.net/support/requesting-support.html.

Items that ship separately from the chassis are:

Line cards
Chassis front door kit (JNP10004-FRNT-PNL)

Note:
The kit is a spare part and can ship with the chassis or separately.
Cable management kit (JLC-CBL-MGMT-KIT)

Use the following procedure to compare the sales order and packing list against the contents of the chassis shipping crate.

Determine the configuration. See PTX10004 Components and Configurations. The parts shipped depend on the configuration you order. These are the supported configurations:
- Base configuration, AC or DC with three SIBs–PTX10004-BASE3.
- Premium redundant configuration.
  - PTX10004-PREM2, AC or DC with four SIBs.
  - PTX10004-PREM3, AC or DC with six SIBs.

Compare the packing list accompanying the chassis with the configuration order.

For BASE3 configuration orders, see Table 1.
For PREM2 configuration orders, see Table 2.
For PREM3 configuration orders, see Table 3.

Table 1: BASE3 Configuration Order
Component	PTX10004 Quantity
Chassis, including power bus	1
RCBs, JNP10K-RE1-E	1
Cover panel, in the RCB slot	1
Fan tray controllers	2
Fan trays	2
Power supplies	3
SIBs	3
Cover in a SIB position	3
Covers in the line-card positions	4
Dust covers for RCB ports	3
Accessory kit (see Table 4)	1
Rack mount kit (see Table 5)	1
Front panel kit (see Table 6)	1
Documentation Roadmap Card	1

Table 2: PREM2 Configuration Order
Component	PTX10004 Quantity
Chassis, including power bus	1
Routing and Control Boards, JNP10K-RE1-E	2
Fan tray controllers, JNP10004-FTC2 or JNP10004-FTC3	2
Fan trays, JNP10004-FAN2 or JNP10004-FAN3	2
Power supplies: JNP10K-PWR-AC3 JNP10K-PWR-AC2 JNP10K-PWR-DC3 JNP10K-PWR-DC2	3
Switch Interface Boards	4
Covers in the line-card positions	4
Accessory kit (see Table 4)	1
Rack mount kit (see Table 5)	1
Front panel kit (see Table 6)	1
Documentation Roadmap Card	1

Table 3: PREM3 Configuration Order
Component	PTX10004 Quantity
Chassis, including power bus	1
Routing and Control Boards, JNP10K-RE1-E	2
Fan tray controllers, JNP10004-FTC2 or JNP10004-FTC3	2
Fan trays, JNP10004-FAN2 or JNP10004-FAN3	2
Power supplies JNP10K-PWR-AC3 JNP10K-PWR-AC2 JNP10K-PWR-DC3 JNP10K-PWR-DC2	3
Switch Interface Boards	6
Covers in the line-card positions	4
Accessory kit (see Table 4)	1
Rack mount kit (see Table 5)	1
Front panel kit (see Table 6)	1
Documentation Roadmap Card	1

Compare the contents of the accessory kit with Table 4.

Table 4: PTX10004 Accessory Kit
Component	Quantity
Component	AC Configurations	DC Configurations
Warranty card	1	1
End User License Agreement (EULA)	1	1
Electrostatic discharge (ESD) wrist strap with cable	1	1
Media kit (flash drives, PCMCIA card adapter)	1	1
Chassis ground lug, 2-hole, 10-32, 6 AWG	1	1
Power cord retainer clips	6	–
DC terminal lugs, 2-hole, 10-32, 4 AWG	–	Premium = 24 Base = 12
Antistatic bags	4	4

Note:

We no longer include the RJ-45 console cable with the DB-9 adapter as part of the device package. If the console cable and adapter are not included in your device package, or if you need a different type of adapter, you can order the following separately:

RJ-45 to DB-9 adapter (JNP-CBL-RJ45-DB9)
RJ-45 to USB-A adapter (JNP-CBL-RJ45-USBA)
RJ-45 to USB-C adapter (JNP-CBL-RJ45-USBC)

If you want to use RJ-45 to USB-A or RJ-45 to USB-C adapter you must have X64 (64-Bit) Virtual COM port (VCP) driver installed on your PC. See, https://ftdichip.com/drivers/vcp-drivers/ to download the driver.

Compare the contents of the rack mount kit with Table 5.

Table 5: PTX10004 Rack Mount Kit
Component

Quantity

Mounting tray

1

Mounting blades

2

Safety restraint

1

Phillips 8-32 x .375 in. flat-head screws

12
Compare the contents of the ESD front door kit with Table 6.

Table 6: JNP10004-FRNT-PNL Front Door Kit
Component

Quantity

Front door

1

Table 5: PTX10004 Rack Mount Kit
Component	Quantity
Mounting tray	1
Mounting blades	2
Safety restraint	1
Phillips 8-32 x .375 in. flat-head screws	12

Table 6: JNP10004-FRNT-PNL Front Door Kit
Component	Quantity
Front door	1

Update Base Installation Data

CAUTION:

Update the installation base data if any addition or change to the installation base occurs or if the installation base is moved. Juniper Networks is not responsible for not meeting the hardware replacement SLA for products that do not have accurate installation base data.

Update your installation base at https://supportportal.juniper.net/s/CreateCase .

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PTX10004 Packet Transport Router Hardware Guide

ON THIS PAGE

Unpack the PTX10004 Router

Unpack the PTX10004 Shipping Pallet

Unpack Line Cards, Routing Control Boards, and Switch Interface Boards for the PTX10004

Compare the PTX10004 Order to the Packing List

Update Base Installation Data

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PTX10004 Packet Transport Router Hardware Guide

ON THIS PAGE

Unpack the PTX10004 Router

Unpack the PTX10004 Shipping Pallet

Unpack Line Cards, Routing Control Boards, and Switch Interface Boards for the PTX10004

See Also

Compare the PTX10004 Order to the Packing List

Update Base Installation Data

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