About the Inventory Page

The Inventory page organizes the devices within your organization into distinct views.

The Installed Base tab lists all the devices associated with your organization, whether they are cloud-connected or linked to your organization through the account linkage workflow. For more information, see Integrate Your Juniper Support Resources to Your Organization.

The Switches, Routers, and WAN Edges tabs display the respective cloud-connected devices onboarded to the organization.

Devices become cloud-connected through a successful onboarding workflow. The devices can connect to cloud using one of the two service levels:

Onboarded (JSI-only)
Assured (Assurance + JSI)

Note:

The service levels are incremental. The most basic level is JSI, followed by the advanced Assured level, which includes JSI.

To access the Inventory page, click Organization > Inventory on the navigation menu.

The following sections describe the different tabs on the Inventory page and the tasks you can perform from these tabs.

Installed Base Tab

The Installed Base tab displays Juniper support information for the Juniper Networks devices linked to your organization. On the Installed Base tab, JSI displays data insights through various dashboards that can help improve network performance and uptime for your Juniper Networks devices linked to your organization.

You can onboard supported devices to the JSI service from this tab.

Note:

To access Juniper-maintained asset information about the Juniper Networks devices from the Installed Base tab, you (superuser) must first link your Juniper account to your organization. Click the Add Juniper Account button to link your Juniper Support credentials (created through the Juniper Support Portal), to integrate your Juniper account with your organization.

Alternatively, you can also link your account from the Settings (Organization > Settings) page. In addition, you can view and delete accounts linked to the organization from this page. For more information, see Integrate Your Juniper Support Resources to Your Organization.

The information on the Installed Base tab includes device-specific and customer-specific details along with the status information collected from the installed devices. Once the Juniper account is linked to your organization, the page displays the following banners:

The total number of devices categorized by device type. You can click a device type to filter data for only that device type.
The percentage of your devices that are currently assured (connected to Juniper Mist Routing Assurance or Juniper Apstra Cloud Services), onboarded (connected to Juniper Support Insights service), and not onboarded (not connected to any service level).
The total number of devices whose hardware EOS dates are in the immediate future (in less than 3 months) and the total number of devices that are approaching their hardware EOS dates (in 3 to 6 months).

For more information on the Installed Base tab, see Table 2.

Device Details Page

Juniper Support Insights displays detailed operational information about the device in the Device Details page.

To access the Device Details page, click the device entry in the table on the Installed Base tab. The Overview tab of the Device Details page appears.

Overview Tab—Displays general and contract information, hardware EOL dates for the device, and software EOL dates for onboarded device.

For more information on the fields on the Overview tab, see Table 3.
SIRT Tab—Displays information on the security vulnerabilities advisories published by the Juniper Security Incident Response (SIRT) team for Juniper Networks devices connected to the cloud in your organization.

The SIRT tab also displays a banner with the total counts and percentages of critical, high, medium, and low severity vulnerabilities for the device. You can filter the advisories relevant to the device based on the severity level. Click a severity level criterion on the banner to filter the advisories for that level. For example, if you click the Critical count or the Critical Vulnerabilities percentage criteria, the advisories are filtered to display only the critical advisories for the device.

Note:
If the Juniper Networks device is in cloud-connected (Assured or Onboarded) state, the SIRT tab displays a list of security vulnerabilities specific to the type of Juniper Networks device and the Junos OS version installed.

But if a Juniper device is not connected to cloud, the SIRT tab displays a pop-up indicating that you must connect the device to cloud to view the list of security vulnerabilities specific to the device.

Click OK to be redirected to the Installed Base page. To connect the device to cloud from the Installed Base page, click Adopt Device, copy the outbound SSH commands and commit them on the device. For more information, see Adopt a Device.

From the SIRT tab, select an entry to view the Device SIRT Quick View pane. The Device SIRT Quick View pane displays detailed information about the advisory.

For more information on the fields on the SIRT tab and Device SIRT Quick View pane, see Table 4.
PBN Tab—Displays information on the issues that affect Juniper Networks devices connected to the cloud in your organization.

The PBN tab displays a banner with the total counts and percentages of critical, major, and minor known problems for the device. You can filter PBNs for a device based on the risk level. Click a risk level criterion on the banner to filter the PBNs for that level. For example, if you click the Critical count or the Critical Customer Risk percentage criteria, the advisories are filtered to display only the critical customer risk PBNs for the device.

Note:
If the Juniper Networks device is cloud-connected (Assured or Onboarded), the PBN tab displays a list of known issues relevant to the type of Juniper Networks device and the Junos OS version installed.

But if a Juniper device is not connected to cloud, the PBN tab displays a pop-up indicating that you must connect the device to cloud to view the list of known issues specific to the device.

Click OK to be redirected to the Installed Base page. To connect the device to cloud from the Installed Base page, click Adopt Device, copy the outbound SSH commands and commit them on the device. For more information, see Adopt a Device.

From the PBN tab, select an entry to view the Device PBN Quick View pane.

For more information on the fields on the PBN tab and Device Quick View pane, see Table 5.

Switches, Routers, and WAN Edges Tabs

The Switches, Routers, and WAN Edges tabs display devices that have been onboarded to either an Assured or Onboarded [JSI-only] service level. Following successful onboarding, a device will be listed on the respective tab in an unassigned state awaiting to be assigned to a site; see Assign a Device to a Site. You can view the device details such as device status, host name, model, a serial number, and so on from these tabs. See Table 1 for field descriptions.

To view more details of a device, click the respective Switches, Routers, or WAN Edges tab of the device, and click a device. The Device details page appears displaying the device information.

Note:

The Device details page is governed by the device's cloud-connected service-level.

Contact your Juniper Account Manager or Partner for an appropriate subscription to enable access to Assured capabilities such as Switch Insights, Router Insights, and WAN Edges Insights.

On the top banner, view the number of adopted devices in the organization, categorized by device type.

Tasks You Can Perform

You can perform the following tasks on the Inventory page:

Integrate your Juniper resources with your organization— To enable the correlation of device information maintained within Juniper’s support databases to your Juniper Support Insights experience, you must associate your organization with your Juniper support resources. Click Add Juniper Account button and enter your Juniper Support credentials (created through the Juniper Support Portal), to integrate your Juniper resources to your organization.

You can also integrate your Juniper resources with your organization from the Organization Settings page (Organization > Settings). For more information, see Integrate Your Juniper Support Resources to Your Organization.
Validate your Juniper account; see Validate Your Juniper Account.
Adopt a switch, router, or WAN edge; see Adopt a Device.
Release a switch, router, or WAN edge—Releasing a switch, router, or WAN edge implies removing the device from the connectivity to the cloud.

Select the device (under the appropriate tab) and click More > Release and click Yes on the Confirm Release page.

Note:
Releasing the switches, routers, or WAN edges only removes the outbound ssh configuration. You can add the ssh configuration when you adopt the device again.
Assign to a site, see Assign a Device to a Site
Export details of all the devices in the CSV format—To export details of all devices, on the respective tab, click Download CSV at the top-right corner of the Installed Base table. The details are exported to a CSV file that you can download to your local system.
Note:
If you open the downloaded CSV file with Microsoft Excel on a Mac computer, any non-English characters in the file might appear as special characters. To avoid this issue, follow the steps below:
1. Open a new Excel file and then select File > Import > CSV File > Import.
2. Select the file to be opened and then click Get Data.
  
  The Text Import Wizard window appears.
3. Select Unicode (UTF-8) as File Origin.
4. Click Finish.
Filter the data displayed in the table—Click the hamburger icon and select the fields you want to show or hide. You can also filter data based on keywords, enter the keywords in the search box. The filtered results are displayed on the same page.
Connect remotely to your switch, router, or WAN edge—You can directly connect to your switch, router, or WAN edge, and perform configuration, troubleshooting and testing tasks on your device through the command line; see Device Utilities.

Field Descriptions

Table 1: Fields on the Switches, Routers, and WAN Edges Tabs
Field	Description
Status	Status of the device. Values are: Unassigned—Device is onboarded but not assigned to a site. Connected—Device is onboarded, assigned to a site, and connected to cloud. Disconnected—Device is onboarded, assigned to a site but currently not connected to cloud.
Name	Name of the device.
Assured	Service level to which the device is onboarded. Hover over the checkmark icon to view the service level. Blue checkmark—Indicates that the device is onboarded to the Assured service level. This service level includes access to the JSI experience. For more information. see Integrate Your Juniper Support Resources to Your Organization. Grey checkmark—Indicates that the device is onboarded to the JSI service level only.
MAC Address	MAC address assigned to the device.
Model	Device model; for example ACX7100-48L, EX4300-24T, and MX240.
Site	Site to which the device is assigned.
Serial Number	Serial number of the device.
SKU (for WAN Edges)	Stock Keeping Unit (SKU) is the product number assigned to the device.

Table 2: Fields on the Installed Base Tab
Field	Description
Assured	Service level to which the device is onboarded. Hover over the checkmark icon to view the states. Blue checkmark—Indicates that the device is onboarded to the Assured service level. This service level includes access to the JSI experience. For more information. see Integrate Your Juniper Support Resources to Your Organization. Grey checkmark—Indicates that the device is onboarded to the JSI service level only. Note: The Assured field appears blank for devices not onboarded to the organization. You can view the not onboarded devices from the Installed Base tab.
Serial Number	Unique ID mapped to the device.
Action	Provides access to the device utilities. When a device status is cloud-connected to either an onboarded or assured service level, then a vertical ellipsis (three dots) appears in the Action field, click on the ellipsis to access the device utilities. See Device Utilities for more information.
Product SKU	Stock Keeping Unit (SKU) number assigned to the device.
Contract ID	Service contract number assigned to the device.
HW EoS Date	End of Service date for the device.
Sales Order	Sales order number for the device.
Installed Address	Location associated with the installed device.
Contract Type	Type of active support coverage provided for the device. Example: Maintenance.
Contract Start	Service contract start date for the device.
Ship Date	Date on which the device was shipped to your company's site.
Distributor	Distributor of the device.
Warranty Start Date	Start date of warranty for the device.
Installed Address	Address of the site where the device is installed.
HW EoL Date	End of Life date for the device.
Customer PO	Customer purchase order number for the device.
Model	Model of the device.
Contract SKU	SKU assigned to the active support coverage associated with the device.
Contract End	Service contract end date for the device.
Reseller	Reseller of the device.
Warranty Type	Warranty type associated with the device. Example: Standard Hardware Warranty.
Warranty End Date	End date of warranty for the device.

Table 3: Fields on the Overview Tab of the *Device* Details Page
Field	Description
General
Product SKU	Stock Keeping Unit (SKU) number assigned to the device.
Installed Address	Address of the site where the device is installed.
Software Version	Junos OS version installed on the device. Note: The field appears blank for non-cloud connected devices.
Recommended Release	Recommended Junos OS software version for the device.
Last Updated	Date on which the recommended Junos OS software was last updated.
Recommended Link	Link to a Juniper Support Portal Knowledge Base article with a list of recommended Junos OS versions for each Juniper platform.
Contracts
Contract SKU	SKU assigned to the device’s service contract.
Contract Type	Type of active support coverage provided for the device. Example: Maintenance.
Start Date	Date on which the service contract starts for the device.
End Date	Date on which the service contract ends for the device.
Reseller	Name of the reseller through which your company acquired the device.
Hardware End of Life Dates (Displayed if at least one of the following hardware EOL information is available for the device.)
End of Life	Date on which the device reaches end of life.
End of Support	Date on which the device reaches end of support.
Software End of Life Dates (Software EOL information is available only for cloud-connected devices.)
End of Support	Date on which the Junos OS software version installed on the device reaches end of support.
End of Engineering	Date on which the Junos OS software version installed on the device reaches end of engineering-level support.
First Release Shipping	Date on which the Junos OS software version was first released.
Software EOL Link	Link to the Junos OS Dates & Milestones page in the Juniper support website. This page contains dates of important milestones for all Junos OS versions.

Table 4: Fields on the SIRT Tab of the *Device* Details Page
Field	Description
JSA ID	Unique value that identifies the security advisory on Juniper Networks Support Portal.
Title	Synopsis of the security advisory.
Severity	Severity rating of the security advisory. The values are: Critical High Medium Low
Affected Models	Device models affected by the security advisory.
OS Versions Affected	Junos or Junos Evo versions affected by the security advisory.
Release Date	Date on which the security advisory was first published.
JSA Updated Date	Date on which the security advisory was last updated.
Problem	Description of the security advisory.
Solution	Solution for the security vulnerability described in the advisory.
Workaround	Detailed explanation on how to temporarily resolve the problem.
Affected Series	Identifies one or more product series affected by the security advisory.
Release Notes	Short description of the security advisory.
CVSS Score	Common Vulnerability Scoring System (CVSS) severity assessment score of the advisory in the range of 0-10. This field is available on the SIRT Quick View Pane only.
View SIRT details	Link to the advisory in the Juniper Networks Support Portal. You can view this link in the SIRT Quick View Pane.

Table 5: Fields on the PBN Tab of the *Device* Details Page
Field	Description
ID	Unique value that identifies the Problem Report.
Headline	Synopsis of the problem.
Customer Risk	Classification of the potential impact to the customer if the bug was encountered in the network. The values include: Critical—Conditions that could severely affect service, capacity or traffic, billing, and maintenance capabilities. Major—Conditions that could seriously affect system operation, maintenance, administration, and so on. Minor—Conditions that would not significantly impair the functioning of the network or significantly affect services.
Bug Type	Indicates the phase or activity during which the problem was discovered. Example: Day-1.
Trigger	Describes the events that happened before or at the time the problem occurred, or the event that caused the problem.
Introduced In	Junos or Junos Evo release where the problem was first found and reported.
Fixed In	Junos or Junos Evo release in which the problem was resolved.
Release Notes	Short description of the problem.
Restoration	Indicates how the service can be restored when the problem occurs. Values include: Self-recovery—Service, traffic, or operation disruptions are automatically restored without any user intervention. Not-possible—It is not possible to restore the service or traffic. Manual—User intervention is required to restore the service, traffic, or operation disruption.
Restoration Steps	Steps to restore the service when the problem occurs.
Workaround	Detailed explanation of how to temporarily resolve the problem until a permanent resolution is available.
Workaround Provided	Indicates whether a workaround for the problem is provided or not. Values include: Yes—Workaround is available and is described in the Workaround field. Not-possible—There are no workarounds to the problem.
Product Family	Identifies one or more products affected by the problem.

ON THIS PAGE

About the Inventory Page

Installed Base Tab

Switches, Routers, and WAN Edges Tabs

Tasks You Can Perform

Field Descriptions