About the Inventory Page

The Inventory page lists the devices linked to an organization. Juniper Support Insights displays data insights for these devices through various dashboards that enable you to improve your network performance and uptime.

To access the Inventory page, click Organization > Inventory on the navigation menu. The Installed Base tab of the Inventory page appears.

Installed Base Tab

The Installed Base tab displays information about the Juniper Networks devices linked to your organization. You can onboard supported devices to the Juniper Support Insights service from this tab.

Note:

To access information about the Juniper Networks devices from the Installed Base tab, you must first link your Juniper Networks account to your organization from the Settings (Organization > Settings) page. For more information, see Integrate Your Juniper Support Resources to Your Organization.

The information on the Installed Base tab includes device-specific details along with the status information collected from the installed devices. The installed base information helps you decide whether you should connect a device to Juniper Support Insights. Once the Juniper account is linked to your organization, the page displays the following banners:

The total number of devices categorized by device type. You can click on a device type to filter data for only that device type.
The percentage of your devices that are currently assured (connected to Juniper Mist Routing Assurance), attached (connected to Juniper Support Insights service), and not connected (not onboarded) to Juniper Support Insights.
The total number of devices whose hardware EOS dates are in the immediate future (in less than 3 months) and the total number of devices that are approaching their hardware EOS dates (in 3 to 6 months).

For more information on the fields on the Installed Base tab, see Table 2.

Device Details Page

Juniper Support Insights displays detailed operational information about the device in the Device Details page.

To access the Device Details page, click on the device entry in the table on the Installed Base tab. The Overview tab of the Device Details page appears.

Overview Tab—Displays general and contract information, and hardware EOL dates for the device.

For more information on the fields on the Overview tab, see Table 3.
SIRT Tab—Displays information on the security vulnerabilities advisories published by the Juniper Security Incident Response (SIRT) team for the devices linked to your Juniper Networks account. The SIRT tab displays a banner with the total counts of critical, high, medium, and low severity vulnerabilities for all devices.

Note:
If Juniper Networks device is connected, the SIRT tab displays a list of security vulnerabilities specific to the type of Juniper Networks device and the Junos OS version installed. If a Juniper device is not connected, the SIRT tab displays a list of security vulnerabilities specific to the type of Juniper Networks device only. To connect a device to Juniper Support Insights, click Adopt Device, copy the outbound SSH commands and commit them on the device. For more information, see Adopt a Device.

From the SIRT tab, select an entry and click the Quick View icon beside the Adopt Device icon to access the Device SIRT Quick View pane. The Device SIRT Quick View pane displays detailed information about the advisory.

For more information on the fields on the SIRT tab and Device SIRT Quick View pane, see Table 4.
PBN Tab—Displays information on the issues that affect the devices linked to your Juniper Networks account. The PBN tab displays a banner with the total counts of critical, major, and minor known problems for the device.

From the PBN tab, select an entry and click the Quick View icon beside the Adopt Device icon to access the Device PBN Quick View pane.

For more information on the fields on the PBN tab and Device Quick View pane, see Table 5.

Switches, Routers, and WAN Edges Tabs

The Switches, Routers, and WAN Edges tabs display devices that have been onboarded to either an Assured or JSI-only service level. Following a successful onboarding, a device will be listed on this tab in an unassigned state awaiting to be assigned to a site; see Assign a Device to a Site. You can view the device details such as device status, host name, model, a serial number, and so on from these tabs. See Table 1 for field descriptions.

To view more details of a device, click the respective Switches, Routers, or WAN Edges tab of the device, and click on a device. The Device details page appears displaying the device information.

On the top banner, view the number of adopted devices in the organization, categorized by device type.

Tasks You Can Perform

You can perform the following tasks on the Inventory page:

Adopt a switch, router, or WAN edge; see Adopt a Device.
Release a switch, router, or WAN edge—Releasing a switch, router, or WAN edge implies removing the device from the management of Juniper Support Insights due to reasons such as end of life (EOL) of the device. When you release a device, the SSH configuration that establishes the connection between the device and Juniper Support Insights is removed from the device and the device cannot connect with Juniper Support Insights.

Select the device (under the appropriate tab) and click More > Release and click Yes on the Confirm Release page.

Note:
Releasing the switches, routers, or WAN edges only removes the outbound ssh configuration. You can add the ssh configuration when you adopt the device again.
Export details of all the devices in the CSV format—To export details of all devices, on the respective tab, click the Download CSV button. The details are exported to a CSV file that you can download to your local system.
Download the Installed Base data in CSV format by clicking the Download icon on the top-right corner of the Installed Base table.
Note:
If you open the downloaded CSV file with Microsoft Excel on a Mac computer, any non-English characters in the file might appear as special characters. To avoid this issue, follow the steps below:
1. Open a new Excel file and then select File > Import > CSV File > Import.
2. Select the file to be opened and then click Get Data.
  
  The Text Import Wizard window appears.
3. Select Unicode (UTF-8) as File Origin.
4. Click Finish.
Filter the data displayed in the table—Click the filter icon and select the fields you want to show or hide. You can also filter data based on keywords, enter the keywords in the search box. The filtered results are displayed on the same page.
Connect remotely to your switch, router, or WAN edge—You can directly connect to your switch, router, or WAN edge, and perform configuration, troubleshooting and testing tasks on your device through the command line; see Device Utilities.

Field Description

Table 1: Fields on the Switches, Routers, and WAN Edges Tabs
Field	Description
Status	Status of the device: Connected—Device is connected to Juniper Support Insights and assigned to a site. Disconnected—The device is not assigned to a site. The device may or may not be connected to Juniper Support Insights.
Name	Name of the device.
MAC Address	MAC address assigned to the device.
Model	Device model; for example ACX7100-48L, EX4300-24T, and MX240.
Site	Site to which the device is assigned.
Serial Number	Serial number of the device.
SKU (for WAN Edges)	Stock Keeping Unit (SKU) is the product number assigned to the device.

Table 2: Fields on the Installed Base Tab
Field	Description
Serial Number	Unique ID mapped to the device.
Action	Provides access to the device utilities. When a device status is attached or assured, then a vertical ellipsis (three dots) appear in the Action field, click on the ellipsis to access the device utilities. See Device Utilities for more information.
Product SKU	Stock Keeping Unit (SKU) number assigned to the device.
Status	Shows device connection status. Values include: Assured—The device is onboarded to an Assured service level inclusive of Juniper Support Insights. Attached—The device is onboarded to the Juniper Support Insights service level only. Not Connected—The device is not onboarded to Juniper Support Insights.
Contract ID	Service contract number assigned to the device.
HW EoS Date	End of Service date for the device.
Sales Order	Sales order number for the device.
Installed Address	Location associated with the installed device.
Contract Type	Type of active support coverage provided for the device. Example: Maintenance.
Contract Start	Service contract start date for the device.
Ship Date	Date on which the device was shipped to your company's site.
Distributor	Distributor of the device.
Warranty Start Date	Start date of warranty for the device.
Installed Address	Address of the site where the device is installed.
HW EoL Date	End of Life date for the device.
Customer PO	Customer purchase order number for the device.
Model	Model of the device.
Contract SKU	SKU assigned to the active support coverage associated with the device.
Contract End	Service contract end date for the device.
Reseller	Reseller of the device.
Warranty Type	Warranty type associated with the device. Example: Standard Hardware Warranty.
Warranty End Date	End date of warranty for the device.

Table 3: Fields on the Overview Tab of the *Device* Details Page
Field	Description
General
Product SKU	Stock Keeping Unit (SKU) number assigned to the device.
Installed Address	Address of the site where the device is installed.
Recommended Release	Recommended Junos OS software version for the device.
Last Updated	Date on which the recommended Junos OS software was last updated.
Recommended Link	Link to a Juniper Support Portal Knowledge Base article with a list of recommended Junos OS versions for each Juniper platform.
Contracts
Contract SKU	SKU assigned to the device’s service contract.
Contract Type	Type of active support coverage provided for the device. Example: Maintenance.
Start Date	Date on which the service contract starts for the device.
End Date	Date on which the service contract ends for the device.
Reseller	Name of the reseller through which your company acquired the device.
Hardware End of Life Dates (Displayed if at least one of the following hardware EOL information is available for the device.)
End of Life	Date on which the device reaches end of life. Severity icons for hardware End of Life: Red (critical)—Less than 3 months Orange—3-6 months Yellow—6-12 months No icon—More than 12 months
End of Support	Date on which the device reaches end of support.

Table 4: Fields on the SIRT Tab of the *Device* Details Page
Field	Description
JSA ID	Unique value that identifies the security advisory on Juniper Networks Support Portal.
Title	Synopsis of the security advisory.
Severity	Severity rating of the security advisory. The values are: Critical High Medium Low
Affected Models	Device models affected by the security advisory.
OS Versions Affected	Junos or Junos Evo versions affected by the security advisory.
Release Date	Date on which the security advisory was first published.
JSA Updated Date	Date on which the security advisory was last updated.
Problem	Description of the security advisory.
Solution	Solution for the security vulnerability described in the advisory.
Workaround	Detailed explanation on how to temporarily resolve the problem.
Affected Series	Identifies one or more product series affected by the security advisory.
Release Notes	Short description of the security advisory.
CVSS Score	Common Vulnerability Scoring System (CVSS) severity assessment score of the advisory in the range of 0-10. This field is available on the SIRT Quick View Pane only.
View SIRT details	Link to the advisory in the Juniper Networks Support Portal. You can view this link in the SIRT Quick View Pane.

Table 5: Fields on the PBN Tab of the *Device* Details Page
Field	Description
ID	Unique value that identifies the Problem Report.
Headline	Synopsis of the problem.
Customer Risk	Classification of the potential impact to the customer if the bug was encountered in the network. The values include: Critical—Conditions that could severely affect service, capacity or traffic, billing, and maintenance capabilities. Major—Conditions that could seriously affect system operation, maintenance, administration, and so on. Minor—Conditions that would not significantly impair the functioning of the network or significantly affect services.
Bug Type	Indicates the phase or activity during which the problem was discovered. Example: Day-1.
Trigger	Describes the events that happened before or at the time the problem occurred, or the event that caused the problem.
Introduced In	Junos or Junos Evo release where the problem was first found and reported.
Fixed In	Junos or Junos Evo release in which the problem was resolved.
Release Notes	Short description of the problem.
Restoration	Indicates how the service can be restored when the problem occurs. Values include: Self-recovery—Service, traffic, or operation disruptions are automatically restored without any user intervention. Not-possible—It is not possible to restore the service or traffic. Manual—User intervention is required to restore the service, traffic, or operation disruption.
Restoration Steps	Steps to restore the service when the problem occurs.
Workaround	Detailed explanation of how to temporarily resolve the problem until a permanent resolution is available.
Workaround Provided	Indicates whether a workaround for the problem is provided or not. Values include: Yes—Workaround is available and is described in the Workaround field. Not-possible—There are no workarounds to the problem.
Product Family	Identifies one or more products affected by the problem.