April 2, 2025

Support for Fabric Health SLE

Apstra Cloud Services enables you to monitor the health of the data center fabric. The Fabric Health SLE provides information about the health of physical and virtual infrastructure, which includes the state of BGP sessions, connectivity among leaf, spine, and superspine, and route selection.

An administrator can use this information to proactively respond to network issues that impact end user experience.

[See Service Level Expectations Overview.]

View Insights from Superspines in the Data Center Network in Topology Views

Juniper Apstra Cloud Services provides insights about the performance of the superspines in the data center. You can view actionable insights about the 5-Stage data center fabric on the Service Aware, the Impact Analysis, and the Dashboard pages.

The 5-stage Clos architecture is a data center network design similar to the 3-stage architecture with the exception of a superspine layer. This additional layer of superspine devices interconnects multiple pods consisting of spine-and-leaf layers, creating a large network.

[See Data Center Network Topologies on ACS.]

Monitor the Health and Connectivity Status of Virtual Devices

ACS helps you monitor the health and connectivity of virtual devices in the data center network. Two additional events - VM Resource Health Issue and Network Connectivity Lost - have been added to the event type Virtual Infra in Marvis Actions, which enable you to monitor the virtual devices. You can find more information about these events in the Anomalies pane on the Dashboard and Impact Analysis pages.

[See Key Anomalies in Impact Analysis.]

Enhancements to the Dashboard Access and Permissions

The Dashboard page on Juniper Apstra Cloud Services provides operational insights about the performance of the data center network. A superuser can assign predefined roles of Network Admin or Observer to a user and manage their access to the sites in the organization. The Network Admin or the Observer can use the Dashboard to view aggregated information about the sites that they have permission to access by choosing one of the following views in the Org drop-down:

• An individual site

• A site group

• All the sites that the user has permission to access

To view this page, click Dashboard from the main menu.

[See About the Dashboard Page.]

View Summary Reports for Your Juniper Networks Assets

You can view a set of reports that summarize support insights at the organizational level, in addition to viewing support insights on a per-device basis within your organization. The reports provide data-driven, actionable insights into the overall operational health of the devices in the network.

You can use the reports to:

• View network assets

• Track operational status of the assets

• Manage support contracts

• Streamline hardware and software lifecycle management

• Identify and access security vulnerabilities and potential issues that may impact the assets

These reports can assist you to make informed decisions and plan support activities to proactively address potential issues in the network, thereby minimizing operational impact.

To access the summary reports, navigate to Organization > Support Insights or Organization > Inventory > Installed Base > Support Insights.

[See About the Support Insights Page.]

Authorized Access to Customer-centric Information

Juniper Apstra Cloud Services validates users before providing access to customer-centric information about your devices. The user credentials are validated through the Juniper Support Portal to prevent unauthorized access to device information. Once validated, the user is granted access to customer-centric information that the user is entitled to access.

To validate your user account, navigate to Organization > Inventory > Installed Base or Organization > Support Insights > Assets & Contracts. Click Validate Email ID and enter your account credentials. If Juniper Apstra Cloud Services finds your credentials to be invalid or not registered, you are prompted to enter the correct credentials or register your credentials with Juniper through the Juniper Support Portal.

[See Validate Your Juniper Account Overview.]

View and Manage Support Requests

The Support Tickets feature enhances your overall support experience by providing seamless access to Juniper support services, whenever you need them. You can now easily report issues, get assistance, and track the status of the issues directly from within the application. To access the Support Tickets Page, navigate to the Help menu (?) on the top-right corner of the banner and click Support Tickets.

[See About the Support Tickets Page.]