Wireless Client Insights

Finding the Wireless Client Insights

Go to the Insights page, click the site menu at the top of the page, then click Client on the left, and then click the client that you want to view.

Client Events

Click an event to see a summary on the right side of the page.

Note:

Client Events appear on the Insights page when you select a site, AP, or client as the context.

Options:

• Use the tabs at the top of this section to show all, good, neutral, or bad events.

• To select the event types to include, click the settings button at the top-right corner of the Client Events section. For more information, see Client Event Types.

• Links—Click a link to view more information.

• Packet Capture—Juniper APs have a built-in packet buffer. For certain events such as authorization failures, Juniper Mist keeps the buffer information and makes it available as a dynamic packet capture. A paperclip icon appears on the event if a cpature is available. In the summary, click Download Packet Capture to save the file. You can then open the file and analyze the details.

Client Event Types

To select the event types to include, click the settings button at the top-right corner of the Client Events section.

In the Event Filter pop-up window, select or clear the check boxes to show or hide the events. Click OK to save your settings.

Table 1: Client Event Types

Positive Client Events	Neutral Client Events	Negative Client Events
11r Association 11r FBT Success 11r Reassociation 11r Roam Association Authentication Authorization & Association Authorization & Reassociation Client Joined Call Client Left Call DHCP Success DHCPv6 Success DNS Success Gateway ARP Success MAC Auth Success NAC Client Access Allowed NAC Client Certificate Validation Success NAC Machine Certificate Validation Success NAC User Certificate Validation Success NAC CoA Disconnect NAC CoA Reauthenticate NAC IDP Authentication Success NAC IDP Group Lookup Success NAC IDP User Lookup Success NAC MDM Lookup Success NAC Server Certificate Validation Success OKC Association OKC Reassociation OKC Roam PMKC Association PMKC Reassociation Portal Auth Success Portal Redirection In Progress Reassociation	802.11 Auth Denied AP Deauthentication Exclude Client Inactivity Client Deauthentication Client Roamed Away DHCP Inform Timed Out Disassociation Exclude Client Leaving BSS Local Support Page NAC MDM Device Not Found Portal Redirection Processed SA Query Timed Out	11r Auth Failure 11r FBT Failure 11r Key Lookup Failure AirWatch Failure: Not Enrolled ARP Timed Out Association Failure Authorization Failure Bad IP Assigned Blocked: Policy Lookup Failure Blocked: Repeated Authorization Failure Blocked: Static DNS Address Blocked: Static IP Address Client Disconnected From Call DHCP Denied DHCP Terminated DHCP Timed Out DHCPv6 Denied DHCPv6 Terminated DHCPv6 Timed Out DNS Failure Excessive ARPing Gateway ARP Timeout Gateway Spoofing MAC Auth Failure NAC Client Access Denied NAC Client Cert Revoked NAC Client Certificate Expired NAC Client Certificate Validation Failure NAC Machine Certificate Expired NAC Machine Certificate Revoked NAC Machine Certificate Validation Failure NAC User Certificate Expired NAC User Certificate Revoked NAC User Certificate Validation Failure NAC IDP Admin Config Failure NAC IDP Admin Config Failure NAC IDP Authentication Failure NAC IDP Group Lookup Failure NAC IDP Lookup Failure NAC IDP Unknown NAC IDP Unreachable NAC IDP User Disabled NAC IDP User Lookup Failure NAC MDM Lookup Failure NAC Server Certificate Validation Failure OKC Auth Failure Portal Auth Failure Radius DAS Notify SAE Auth Failure

Related Events and Information for Wireless Clients

When you select a wireless client at the top of the Insights page, related events and information also appear. For help with these sections of the page, go to these topics:

• Applications

• Meeting Insights Charts (including Meeting Details)

• Pre-Connection and Post-Connection Charts

Current Values for Wireless Clients

The Current Values section appears toward the bottom of the Insights page.

Note:

The values in this section are not impacted by the time range selection at the top of the page.

When a wireless client is selected as the context, this section includes Current Client Properties:

• Properties—Location, MAC address, hostname, manufacturer, OS, and more

• Status—Details such as RSSI, SNR, idle time, connected time, IP address, RX/TX rates, and more

• Association—Names of the associated AP and WLAN, along with protocol, security type, channel, and band.

  • Click the AP hyperlink to go to the AP details page.

  • Click the WLAN hyperlink to go to the WLAN details page.