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Meeting Insights and Meeting Details

You can use the Insights dashboard to view information about Zoom and Microsoft Teams meetings.

Note:

  • This feature is in Beta release.

  • To find the Insights dashboard, select Monitor > Service Levels from the left menu of the Juniper Mist portal, and then click the Insights button. To get started with the Insights dashboard, see Insights Overview.

Context

Meeting Insights and Meeting Details appear on the Insights dashboard when a client is selected from the context menu at the top of the Monitor page.

Monitor Page Context Options
Note:

You also can view Meeting Insights (but not Meeting Details) when a site is selected as the context.

Meeting Insights

This section shows graphs for latency, packet loss, jitter, call metrics, CPU usage, and feedback.

If you hover your mouse over a point on a graph, details appear in a pop-up message or in a line of text below the graph (depending on the type of graph).

The graphs are synchronized so that all graphs show the details for the selected point. In the example below, the mouse pointer is hovering over a point on the Packet Loss graph. All graphs show details for that same point.

Meeting Insights Example

Meeting Details

Meeting Details appears only when a client is selected as the context.

Note:

If you're viewing Meeting Insights with a site as the context, you can go to the Client Insights page by clicking the View Clients link.

Location of the View Clients Button

After you select a client, the Insights page reloads with that client as the context. You can then scroll down to see the Meeting Insights and Meeting Details for the selected client.

Details include the meeting ID, join and leave time, and quality ratings for audio, video, and screenshare.

Meeting Details Example

In the Actions column, you can:

  • Troubleshoot—If you have a Marvis subscription, you can click the ellipsis button to get troubleshooting help from the Marvis Conversational Assistant.

  • View the Shapley Feature Ranking—A carat ^ icon appears if a user reports a bad experience. Click the ^ icon to view the Shapley Feature Ranking.

Shapley Feature Ranking Example

This example shows how you can use Shapley feature ranking to discover the root causes of poor user experiences. In this example, WAN has the largest latency as compared to Client or Wireless.

Shapley Feature Ranking Example

You can click the down-arrow to expand the WAN section, as shown below. Now you can see which factors contributed to the high latency for WAN. The Site WAN Download Capacity was the major issue.

Expanded Feature Example