Proactive network support with Juniper AI Care Services
Juniper AI Care Services in 60 seconds
Give us 60 seconds and we’ll show you how Juniper is changing the support experience with an innovative SaaS-based service model. Juniper AI Care Services harness the power of AI to transform the service model from manual and reactive to automated and proactive. With three service levels available—Juniper AI Care, AI Advanced Care, and AI Ultimate Care—we support your specific networking objectives.
You’ll learn
All levels of AI Care offer 24x7 technical support and Juniper Support Insights with life cycle dashboards
AI Advanced Care offers a personalized AI-powered service experience with a technical liaison providing onboarding guidance, operational assistance, and technical consultation
AI Ultimate Care adds complete rollout assistance, proactive health checks, and continuous optimization using our powerful Mist AI and gives you a proactive service advocate to align with your goals
Who is this for?
Transcript
0:00 [Music]
0:06 at Juniper we Elevate services using
0:09 industry-leading AI choose the service
0:11 level for your Miss solution that
0:13 supports your objectives Juniper AI care
0:17 AI Advanced Care or AI Ultimate Care all
0:20 levels of AI care offer 24x7 technical
0:23 support and Juniper support insights
0:25 with life cycle dashboards we also
0:28 provide dedicated onboarding help Des
0:30 focused learning webinars and support
0:32 from juniper Engineers using AI to
0:34 resolve tickets faster AI Advanced Care
0:37 offers faster response slas and provides
0:40 a name technical liaison we also consult
0:43 on your Miss Network design and
0:46 implementation and you'll get proactive
0:48 Operational Support Priority Access to
0:50 senior engineers and an after hours
0:53 escalation hotline and with juniper AI
0:56 Ultimate Care you get all that plus our
0:58 best SLA a native proactive monitoring
1:01 for your network and access to our full
1:03 AI accelerate service to help roll out
1:05 your missed Network and that's Juniper
1:08 AI care services in 60 Seconds
1:14 [Music]
