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Table of Contents Expand all

play_arrow Fast Track: Initial Installation
- Fast Track to Rack Installation and Power
- Onboard, Configure, and Monitor the PTX10002-36QDD
play_arrow Overview
play_arrow Site Planning, Preparation, and Specifications
play_arrow Initial Installation and Configuration
play_arrow Remove, Install, and Maintain Components
play_arrow Troubleshoot the Hardware
- Troubleshoot the PTX10002-36QDD
play_arrow Contact Customer Support and Return the Chassis or Components
- Return a PTX10002-36QDD Chassis or a Component
play_arrow Safety and Compliance Information
- Safety Information for PTX10002-36QDD
- PTX10002-36QDD Agency Approvals

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English

Return a PTX10002-36QDD Chassis or a Component

date_range 14-Aug-24

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How to Return a PTX10002-36QDD Chassis or a Component for Repair or Replacement

If you need to return a router or hardware component to Juniper Networks for repair or replacement, follow this procedure:

Determine the serial number of the chassis if you need to return the router. If you need to return one or more components, determine the serial number for each component. For instructions, see Locate the Serial Number on a PTX10002-36QDD Chassis or Component.
Obtain a Return Material Authorization (RMA) number from Juniper Networks Technical Assistance Center (JTAC) as described in Contact Customer Support to Obtain a Return Material Authorization.

Note:
Do not return any component to Juniper Networks unless you have first obtained an RMA number. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer through collect freight.
Pack the router or component for shipping as described in Pack a PTX10002-36QDD Router or Component for Shipping.

For more information about return and repair policies, see the customer support page at https://www.juniper.net/support/guidelines.html.

Locate the Serial Number on a PTX10002-36QDD Chassis or Component

If you are returning a router or hardware component to Juniper Networks for repair or replacement, you must locate the serial number of the router or component. You must provide the serial number to the JTAC when you contact them to obtain the RMA.

If the router is operational and you can access the CLI, you can list serial numbers of the router and for some components with a CLI command. If you do not have access to the CLI or if the serial number for the component does not appear in the command output, you can locate the serial number ID label on the physical router or component.

Note:

If you want to find the serial number on the physical router component, you will need to remove the component from the router chassis, for which you must have the required parts and tools available.

List the Router and Components Details with the CLI
Locate the Chassis Serial Number ID Label on a PTX10002-36QDD Router
Locate the Serial Number ID Labels on FRUs in a PTX10002-36QDD Router

List the Router and Components Details with the CLI

To list the router and router components and their serial numbers, enter the CLI command show chassis hardware extensive.

The following output lists the router components and their serial numbers:

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user@host> show chassis hardware extensive
Item             Version  Part number  Serial number     Description
Chassis                                HE138             PTX10002-36QDD [PTX10002-36QDD]
 Jedec Code:   0x7fb0            EEPROM Version:    0x02
                                 S/N:               HE138
 Assembly ID:  0x05bf            Assembly Version:  00.00
 Date:         0000-00-00        Assembly Flags:    0x00
 ID: PTX10002-36QDD [PTX10002-36QDD]
 Board Information Record:
  Address 0x00: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
 I2C Hex Data:
  Address 0x00: 7f b0 02 00 05 bf 00 00 00 00 00 00 00 00 00 00
  Address 0x10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
  Address 0x20: 48 45 31 33 38 00 00 00 00 00 00 00 00 00 00 00
  Address 0x30: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
  Address 0x40: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
  Address 0x50: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
  Address 0x60: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
  Address 0x70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Midplane 0       REV 05   750-172631   BCFN5212          Power Distribution Board
 Jedec Code:   0x7fb0            EEPROM Version:    0x01
 P/N:          750-172631        S/N:               BCFN5212
 Assembly ID:  0x0daa            Assembly Version:  02.05
 Date:         2024-05-23        Assembly Flags:    0x00
 Version:      REV 05
 ID: Power Distribution Board
 Board Information Record:
  Address 0x00: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
 I2C Hex Data:
  Address 0x00: 7f b0 01 ff 0d aa 02 05 52 45 56 20 30 35 00 00
  Address 0x10: 00 00 00 00 37 35 30 2d 31 37 32 36 33 31 00 00
  Address 0x20: 53 2f 4e 20 42 43 46 4e 35 32 31 32 00 17 05 07
  Address 0x30: e8 ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
  Address 0x40: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
  Address 0x50: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
  Address 0x60: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
  Address 0x70: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
FPM 0            REV 03   750-170925   BCFN5197          FPM-PTX10002
 Jedec Code:   0x7fb0            EEPROM Version:    0x01
 P/N:          750-170925        S/N:               BCFN5197
 Assembly ID:  0x0dfe            Assembly Version:  01.03
 Date:         2024-05-21        Assembly Flags:    0x00
 Version:      REV 03
 ID: FPM-PTX10002
 Board Information Record:
  Address 0x00: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
 I2C Hex Data:
  Address 0x00: 7f b0 01 ff 0d fe 01 03 52 45 56 20 30 33 00 00
  Address 0x10: 00 00 00 00 37 35 30 2d 31 37 30 39 32 35 00 00
  Address 0x20: 53 2f 4e 20 42 43 46 4e 35 31 39 37 00 15 05 07
  Address 0x30: e8 ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
  Address 0x40: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
  Address 0x50: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
  Address 0x60: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
  Address 0x70: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
PSM 0            REV 10   740-073765   1GE2D512503       AC AFO 3000W PSU
 Jedec Code:   0x7fb0            EEPROM Version:    0x02
 P/N:          740-073765        S/N:               1GE2D512503
 Assembly ID:  0x04b2            Assembly Version:  13.10
 Date:         2024-01-04        Assembly Flags:    0x00
 Version:      REV 10            CLEI Code:         INPSAB2BAF
 ID: AC AFO 3000W PSU            FRU Model Number:  JNP-3000W-AC-AFO
 Board Information Record:
  Address 0x00: b0 01 ff ff ff ff ff ff ff ff ff ff 00 00 00 ff
 I2C Hex Data:
  Address 0x00: 7f b0 02 ff 04 b2 0d 0a 52 45 56 20 31 30 00 00
  Address 0x10: 00 00 00 00 37 34 30 2d 30 37 33 37 36 35 00 00
  Address 0x20: 31 47 45 32 44 35 31 32 35 30 33 00 00 04 01 07
  Address 0x30: e8 ff ff ff b0 01 ff ff ff ff ff ff ff ff ff ff
  Address 0x40: 00 00 00 ff 01 49 4e 50 53 41 42 32 42 41 46 4a
  Address 0x50: 4e 50 2d 33 30 30 30 57 2d 41 43 2d 41 46 4f 00
  Address 0x60: 00 00 00 00 00 00 46 30 30 ff ff ff ff ff ff ff
  Address 0x70: ff ff ff 38 ff ff ff ff ff ff ff ff ff ff ff ff
PSM 1            REV 10   740-073765   1GE2D512313       AC AFO 3000W PSU
 Jedec Code:   0x7fb0            EEPROM Version:    0x02
 P/N:          740-073765        S/N:               1GE2D512313
 Assembly ID:  0x04b2            Assembly Version:  13.10
 Date:         2024-01-03        Assembly Flags:    0x00
 Version:      REV 10            CLEI Code:         INPSAB2BAF
 ID: AC AFO 3000W PSU            FRU Model Number:  JNP-3000W-AC-AFO
 Board Information Record:
  Address 0x00: b0 01 ff ff ff ff ff ff ff ff ff ff 00 00 00 ff
 I2C Hex Data:
  Address 0x00: 7f b0 02 ff 04 b2 0d 0a 52 45 56 20 31 30 00 00
  Address 0x10: 00 00 00 00 37 34 30 2d 30 37 33 37 36 35 00 00
  Address 0x20: 31 47 45 32 44 35 31 32 33 31 33 00 00 03 01 07
  Address 0x30: e8 ff ff ff b0 01 ff ff ff ff ff ff ff ff ff ff
  Address 0x40: 00 00 00 ff 01 49 4e 50 53 41 42 32 42 41 46 4a
  Address 0x50: 4e 50 2d 33 30 30 30 57 2d 41 43 2d 41 46 4f 00
  Address 0x60: 00 00 00 00 00 00 46 30 30 ff ff ff ff ff ff ff
  Address 0x70: ff ff ff 38 ff ff ff ff ff ff ff ff ff ff ff ff
Routing Engine 0          BUILTIN      BUILTIN           RE-PTX10002-36QDD
 Jedec Code:   0x7fb0            EEPROM Version:    0x02
 P/N:          BUILTIN           S/N:               BUILTIN
 Assembly ID:  0xf0ed            Assembly Version:  255.09
 Date:         0049-52-49        Assembly Flags:    0x20
 ID: RE-PTX10002-36QDD
 Board Information Record:
  Address 0x00: ad 01 fd fe f4 b5 2f 38 00 00 00 00 00 00 00 00
 I2C Hex Data:
  Address 0x00: 7f b0 02 ff f0 ed ff 09 02 ff 09 b1 ff 09 b1 01
  Address 0x10: 09 b1 01 0e 42 55 49 4c 54 49 4e 20 20 20 20 20
  Address 0x20: 42 55 49 4c 54 49 4e 20 20 20 20 20 20 31 34 00
  Address 0x30: 31 34 00 00 ad 01 fd fe f4 b5 2f 38 00 00 00 00
  Address 0x40: 00 00 00 00 00 00 00 37 00 00 37 35 00 37 35 30
  Address 0x50: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
  Address 0x60: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
  Address 0x70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
  sda   200049 MB  SFSA200GM2AK1TO-    000060236796970000A6 Solid State Disk
  sdb   200049 MB  SFSA200GM2AK1TO-    00006023679697000083 Solid State Disk
CB 0             REV 31   750-172577   BCFN4878          Control Board
 Jedec Code:   0x7fb0            EEPROM Version:    0x02
 P/N:          750-172577        S/N:               BCFN4878
 Assembly ID:  0x0da9            Assembly Version:  03.31
 Date:         2024-05-24        Assembly Flags:    0x00
 Version:      REV 31            CLEI Code:         INMMB00BRA
 ID: Control Board               FRU Model Number:  PTX10002-36QDD-S
 Board Information Record:
  Address 0x00: ad 01 09 00 9c 5a 80 15 4e 5c ff ff ff ff ff ff
 I2C Hex Data:
  Address 0x00: 7f b0 02 ff 0d a9 03 1f 52 45 56 20 33 31 00 00
  Address 0x10: 00 00 00 00 37 35 30 2d 31 37 32 35 37 37 00 00
  Address 0x20: 53 2f 4e 20 42 43 46 4e 34 38 37 38 00 18 05 07
  Address 0x30: e8 fd ff ff ad 01 09 00 9c 5a 80 15 4e 5c ff ff
  Address 0x40: ff ff ff ff 01 49 4e 4d 4d 42 30 30 42 52 41 50
  Address 0x50: 54 58 31 30 30 30 32 2d 33 36 51 44 44 2d 53 00
  Address 0x60: 00 00 00 00 00 00 32 41 00 ff ff ff ff ff ff ff
  Address 0x70: ff ff ff f0 48 45 31 33 38 00 00 00 00 00 00 00
FPC 0            REV 10   750-172629   BCFN4462          FPC-PTX10002-36QDD
 Jedec Code:   0x7fb0            EEPROM Version:    0x01
 P/N:          750-172629        S/N:               BCFN4462
 Assembly ID:  0x0dac            Assembly Version:  03.10
 Date:         2024-05-22        Assembly Flags:    0x00
 Version:      REV 10
 ID: FPC-PTX10002-36QDD   
 Board Information Record:
  Address 0x00: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
 I2C Hex Data:
  Address 0x00: 7f b0 01 ff 0d ac 03 0a 52 45 56 20 31 30 00 00
  Address 0x10: 00 00 00 00 37 35 30 2d 31 37 32 36 32 39 00 00
  Address 0x20: 53 2f 4e 20 42 43 46 4e 34 34 36 32 00 16 05 07
  Address 0x30: e8 ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
  Address 0x40: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
  Address 0x50: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
  Address 0x60: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
  Address 0x70: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
  PIC 0                   BUILTIN      BUILTIN           MRATE-36xQDD PIC
 Jedec Code:   0x7fb0            EEPROM Version:    0x02
 P/N:          BUILTIN           S/N:               BUILTIN
 Assembly ID:  0x0e34            Assembly Version:  255.09
 Date:         0000-00-00        Assembly Flags:    0x20
 ID: MRATE-36xQDD PIC
 Board Information Record:
  Address 0x00: ad 01 fd fe f4 b5 2f 38 00 00 00 00 00 00 00 00
 I2C Hex Data:
  Address 0x00: 7f b0 02 ff 0e 34 ff 09 02 ff 09 b1 ff 09 b1 01
  Address 0x10: 09 b1 01 0e 42 55 49 4c 54 49 4e 20 20 20 20 20
  Address 0x20: 42 55 49 4c 54 49 4e 20 20 20 20 20 20 00 00 00
  Address 0x30: 00 34 00 00 ad 01 fd fe f4 b5 2f 38 00 00 00 00
  Address 0x40: 00 00 00 00 00 00 00 37 00 00 37 35 00 37 35 30
  Address 0x50: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
  Address 0x60: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
  Address 0x70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    Xcvr 0       REV 17   750-152172   ZP3924090091      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 1       REV 11   750-152172   ZP3923190025      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 2       REV 11   750-152172   ZP3923190016      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 3       REV 11   750-152172   ZP3923190019      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 4       REV 11   750-152172   ZP3923190157      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 5       REV 01   750-152172   2F1CZ7A           QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 6       REV 17   750-152172   ZP3924090087      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 7       REV 11   750-152172   ZP3923190035      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 8       REV 11   750-152172   ZP3923190024      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 9       REV 15   750-152172   ZP3923440044      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 10      REV 11   750-152172   ZP3923190014      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 11      REV 15   750-152172   ZP3923440062      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 12      REV 11   750-152172   ZP3923190133      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 13      REV 11   750-152172   ZP3923190058      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 14      REV 11   750-152172   ZP3923190128      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 15      REV 11   750-152172   ZP3923190161      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 16      REV 12   750-152172   ZP3923330123      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 17      REV 11   750-152172   ZP3923190054      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 18      REV 12   750-152172   ZP3923330205      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 19      REV 08   750-152172   ZP3923110103      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 20      REV 15   750-152172   ZP3923440015      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 21      REV 15   750-152172   ZP3923430003      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 22      REV 11   750-152172   ZP3923190036      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 23      REV 08   750-152172   ZP3923110197      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 24      REV 08   750-152172   ZP3923110202      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 25      REV 11   750-152172   ZP3923190029      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 26      REV 08   750-152172   ZP3923110020      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 27      REV 15   750-152172   ZP3923440066      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 28      REV 11   750-152172   ZP3923190005      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 29      REV 11   750-152172   ZP3923190007      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 30      REV 15   750-152172   ZP3923440032      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 31      REV 11   750-152172   ZP3923190147      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 32      REV 17   750-152172   ZP3924090083      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 33      REV 12   750-152172   ZP3923330223      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 34      REV 11   750-152172   ZP3923190012      QSFP-DD800-ACTIVE-E-LPBK
    Xcvr 35      REV 15   750-152172   ZP3923430126      QSFP-DD800-ACTIVE-E-LPBK
Fan Tray 0       REV 06   760-144017   BCFN7686          PTX10002 Fan Tray, Front to Back Airflow - AFO
 Jedec Code:   0x7fb0            EEPROM Version:    0x02
 P/N:          760-144017        S/N:               BCFN7686
 Assembly ID:  0x0dab            Assembly Version:  01.06
 Date:         2024-05-21        Assembly Flags:    0x00
 Version:      REV 06            CLEI Code:         INCPANJAAA
 ID: PTX10002 Fan Tray, Front to Back Airflow - AFO FRU Model Number:  JNP10002-FAN2
 Board Information Record:
  Address 0x00: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
 I2C Hex Data:
  Address 0x00: 7f b0 02 ff 0d ab 01 06 52 45 56 20 30 36 00 00
  Address 0x10: 00 00 00 00 37 36 30 2d 31 34 34 30 31 37 00 00
  Address 0x20: 53 2f 4e 20 42 43 46 4e 37 36 38 36 00 15 05 07
  Address 0x30: e8 ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
  Address 0x40: ff ff ff ff 01 49 4e 43 50 41 4e 4a 41 41 41 4a
  Address 0x50: 4e 50 31 30 30 30 32 2d 46 41 4e 32 00 00 00 00
  Address 0x60: 00 00 00 00 00 00 41 00 00 ff ff ff ff ff ff ff
  Address 0x70: ff ff ff 0d ff ff ff ff ff ff ff ff ff ff ff ff
Fan Tray 1       REV 06   760-144017   BCFN7699          PTX10002 Fan Tray, Front to Back Airflow - AFO
 Jedec Code:   0x7fb0            EEPROM Version:    0x02
 P/N:          760-144017        S/N:               BCFN7699
 Assembly ID:  0x0dab            Assembly Version:  01.06
 Date:         2024-05-21        Assembly Flags:    0x00
 Version:      REV 06            CLEI Code:         INCPANJAAA
 ID: PTX10002 Fan Tray, Front to Back Airflow - AFO FRU Model Number:  JNP10002-FAN2
 Board Information Record:
  Address 0x00: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
 I2C Hex Data:
  Address 0x00: 7f b0 02 ff 0d ab 01 06 52 45 56 20 30 36 00 00
  Address 0x10: 00 00 00 00 37 36 30 2d 31 34 34 30 31 37 00 00
  Address 0x20: 53 2f 4e 20 42 43 46 4e 37 36 39 39 00 15 05 07
  Address 0x30: e8 ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
  Address 0x40: ff ff ff ff 01 49 4e 43 50 41 4e 4a 41 41 41 4a
  Address 0x50: 4e 50 31 30 30 30 32 2d 46 41 4e 32 00 00 00 00
  Address 0x60: 00 00 00 00 00 00 41 00 00 ff ff ff ff ff ff ff
  Address 0x70: ff ff ff 0d ff ff ff ff ff ff ff ff ff ff ff ff
Fan Tray 2       REV 06   760-144017   BCFN7695          PTX10002 Fan Tray, Front to Back Airflow - AFO
 Jedec Code:   0x7fb0            EEPROM Version:    0x02
 P/N:          760-144017        S/N:               BCFN7695
 Assembly ID:  0x0dab            Assembly Version:  01.06
 Date:         2024-05-21        Assembly Flags:    0x00
 Version:      REV 06            CLEI Code:         INCPANJAAA
 ID: PTX10002 Fan Tray, Front to Back Airflow - AFO FRU Model Number:  JNP10002-FAN2
 Board Information Record:
  Address 0x00: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
 I2C Hex Data:
  Address 0x00: 7f b0 02 ff 0d ab 01 06 52 45 56 20 30 36 00 00
  Address 0x10: 00 00 00 00 37 36 30 2d 31 34 34 30 31 37 00 00
  Address 0x20: 53 2f 4e 20 42 43 46 4e 37 36 39 35 00 15 05 07
  Address 0x30: e8 ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
  Address 0x40: ff ff ff ff 01 49 4e 43 50 41 4e 4a 41 41 41 4a
  Address 0x50: 4e 50 31 30 30 30 32 2d 46 41 4e 32 00 00 00 00
  Address 0x60: 00 00 00 00 00 00 41 00 00 ff ff ff ff ff ff ff
  Address 0x70: ff ff ff 0d ff ff ff ff ff ff ff ff ff ff ff ff

For information about the show chassis hardware command, see show chassis hardware.

Locate the Chassis Serial Number ID Label on a PTX10002-36QDD Router

The serial number ID label is located on the right side panel of the chassis on PTX10002-36QDD routers.

—

Serial number ID label

Locate the Serial Number ID Labels on FRUs in a PTX10002-36QDD Router

The fan modules and power supply units (PSUs) installed in PTX10002-36QDD routers are field-replaceable units (FRUs). You must remove the FRU from the router chassis to see its serial number ID label.

Fan module—The serial number ID label is on the top of the fan module.

1
—
Serial number ID label
PSU—The serial number ID label is on the top of the PSU.

1
—
Serial number ID label

1
—
Serial number ID label

Contact Customer Support to Obtain a Return Material Authorization

If you need to return a device or hardware component to Juniper Networks for repair or replacement, obtain an RMA number from JTAC. You must obtain an RMA number before you attempt to return the component.

After locating the serial number of the device or hardware component you want to return, open a service request with the JTAC on the Web or by telephone.

Before you request an RMA number from JTAC, be prepared to provide the following information:

Your existing service request number, if you have one
Serial number of the component
Your name, organization name, telephone number, fax number, and shipping address
Details of the failure or problem
Type of activity being performed on the device when the problem occurred
Configuration data displayed by one or more show commands

You can contact JTAC 24 hours a day, seven days a week, on the Web or by telephone:

Service Request Manager: https://support.juniper.net/support
Telephone: +1-888-314-JTAC (+1-888-314-5822), toll free in U.S., Canada, and Mexico

Note:

For international or direct-dial options in countries without toll free numbers, see https://support.juniper.net/support.

If you are contacting JTAC by telephone, enter your 12-digit service request number followed by the pound (#) key for an existing case, or press the star (*) key to be routed to the next available support engineer.

The support representative validates your request and issues an RMA number for return of the component.

Pack a PTX10002-36QDD Router or Component for Shipping

If you are returning a PTX10002-36QDD router or component to Juniper Networks for repair or replacement, pack the item as described in this topic.

Before you pack the router or component, ensure that you have:

Followed all the steps listed in Contact Customer Support to Obtain a Return Material Authorization.
Retrieved the original shipping carton and packing materials. Contact your JTAC representative if you do not have these materials, to learn about approved packing materials (see Contact Customer Support to Obtain a Return Material Authorization).
Ensure that you understand how to prevent electrostatic discharge (ESD) damage (see Prevention of Electrostatic Discharge Damage).
An ESD grounding strap—not provided

Pack the Router for Shipping
Pack Router Components for Shipping

Pack the Router for Shipping

Before you pack the router:

Shut down the router by issuing the request node power-off (Junos OS Evolved) command from the external management device.
Wrap and fasten one end of the ESD wrist strap around your bare wrist, and connect the other end of the strap to a site ESD point.
Disconnect power from the router.
Remove the cables that connect the router to external devices.
Remove all optical transceivers installed in the router.
Remove the fan modules and PSUs from the router.

Ensure that you have the following parts and tools:

A number 2 Phillips (+) screwdriver—not provided
The original packing material (cardboard box, accessory box and its contents, and foam padding)
An ESD grounding strap—not provided
Antistatic bag—not provided

If you need to transport the router to another location or return the router to Juniper Networks, you need to pack the router securely in its original packaging to prevent damage during transportation.

CAUTION:

Do not pack the router in anything except its original container, or the router might be damaged in transit.

To pack the router:

Wrap and fasten one end of the ESD wrist strap around your bare wrist, and connect the other end of the strap to a site ESD point.
If the router is installed in a rack or cabinet, have one person support the weight of the router while another person unscrews and removes the mounting screws.
Remove the router from the rack or cabinet and place the router on a flat, stable surface.
Use the screwdriver to remove the rack mounting brackets from the router chassis.
Place the router in an antistatic bag.
Place the bottom portion of the packaging foam in the shipping carton.
Place the router inside the cavity in the bottom packaging foam.
Place the top portion of the packaging foam on top of the router.
If you are returning accessories or field-replaceable units (FRUs) with the router, pack them as instructed in Pack Router Components for Shipping.
Place the accessory box by the rear end of the chassis in the shipping carton.
Close the top of the cardboard shipping box and seal it with packing tape.
Write the RMA number on the exterior of the box to ensure proper tracking.

Pack Router Components for Shipping

Ensure that you have the following parts and tools available:

Antistatic bag, one for each component—not provided
An ESD grounding strap—not provided

If you need to transport a router component to another location or return a component to Juniper Networks, you need to pack the component securely in its original packaging to prevent damage during transportation.

CAUTION:

Do not stack router components. Return individual components in separate boxes if they do not fit together on one level in the shipping box.

To pack the router components:

Place individual components in antistatic bags.
Use the original packing materials if they are available. If the original packing materials are not available, ensure the component is adequately packed to prevent damage during transit. The packing material you use must be able to support the weight of the component.
Ensure that the components are adequately protected by wrapping them well with packing materials. Pack the component in an oversized box (if the original box is not available) with extra packing material around the unit so that the component is prevented from moving around inside the box.
Securely tape the box closed.
Write the RMA number on the exterior of the box to ensure proper tracking.

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