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- play_arrow BLE Settings
- play_arrow Floorplan Setup
- play_arrow Wayfinding and User Engagement
- play_arrow Asset Visibility and Room Occupancy
- play_arrow Analytics
- play_arrow Location-Based Applicaton Development
Other Troubleshooting Tips for Location Services
If other troubleshooting efforts haven't resolve your location issues, consider these tips about what to check and how to improve location accurcy.
The majority of location accuracy issues come from an incorrect access point (AP) setup. Ensure that the AP information on the floorplan of the Juniper Mist portal matches the APs in the physical deployment.
After reviewing the issues and remedies below, we highly recommend that you refer to Troubleshoot Location Services Using the RF Environment.
| Potential Issue | Remedy |
|---|---|
Significantly small or large movements occur on a floorplan. | Scale. Scale the floorplan accurately. See Scale a Floorplan. Tip: If you don’t know the actual dimensions, look for a standard door on the floorplan and scale that door to 0.91 meters (3 feet). This will get you close to the actual scale. |
| An unexpected jump to another area of the floorplan (also known as “teleporting”). | Placement. Confirm that the X,Y placement of the APs on the floorplan matches the physical placement of the APs in your deployment. |
| An inaccuracy with the client’s or asset’s location; for example, the client’s or asset’s location appears on the opposite side of the AP (also known as the location being “flipped”). | Rotation. Confirm that the AP’s LED is facing the same direction in which the green dot is facing on the floorplan.
|
| Other unspecified issues | Height. Ceiling height of APs can also play a part in location-accuracy issues. For any issues you may be experiencing, refer to AP Placement for Location Services to ensure that you have proper coverage. If your deployment calls for installing APs outside of these guidelines, contact support@mist.com to consult with a sales engineer. |
