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Home Documentation QFX5220 Switch Hardware Guide Contacting Customer Support and Returning the Chassis or Components

QFX5220 Switch Hardware Guide

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QFX5220 Switch Hardware Guide
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Returning the QFX5220 Chassis or Components

date_range 22-Apr-21
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Locating the Serial Number on a QFX5220 Device or Component

If you are returning a switch or component to Juniper Networks for repair or replacement, you must locate the serial number of the switch or component. You must provide this serial number to the Juniper Networks Technical Assistance Center (JTAC) when you contact them to obtain a Return Materials Authorization (RMA).

If the switch is operational and you can access the CLI), you can list serial numbers for the switch and for some components with a CLI command. If you do not have access to the CLI or if the serial number for the component does not appear in the command output, you can locate the serial number ID label on the switch or component.

Note:

If you want to find the serial number ID label on a component, you need to remove the component from the switch chassis, for which you must have the required parts and tools available.

Listing the Chassis and Component Details Using the CLI

To list the QFX5220 switch and components and their serial numbers, use the show chassis hardware CLI operational mode command. The following examples shows the output for the QFX5220-32CD model.

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user@device> show chassis hardware
Hardware inventory:
Item             Version  Part number  Serial number     Description
Chassis                                XC0218460016      QFX5220-32CD
PSM 0            REV 02   740-085431   1ED78440594       JPSU-1600W-AC-AFO
Routing Engine 0          BUILTIN      BUILTIN           RE-QFX5220-32CD
CB 0             REV 02   650-086244   XC0218460016      QFX5220-32CD
FPC 0                     BUILTIN      BUILTIN           QFX5220-32CD
  PIC 0                   BUILTIN      BUILTIN           32X400G-QSFP-DD
    Xcvr 10      REV 01   720-088939   1J1C48A340921     QSFP56-DD-400G-CR8-CU-2                                                                                                                               .5M
    Xcvr 16      REV 01   720-088939   1J1C48A340925     QSFP56-DD-400G-CR8-CU-2                                                                                                                               .5M
    Xcvr 18      REV 01   720-088939   1J1C48A340920     QSFP56-DD-400G-CR8-CU-2                                                                                                                               .5M
    Xcvr 22      REV 01   720-088939   1J1C48A340935     QSFP56-DD-400G-CR8-CU-2                                                                                                                               .5M
    Xcvr 26      REV 01   720-087756   1J1C45A337038     QSFP56-DD-400G-CR8-CU-1                                                                                                                               M
    Xcvr 27      REV 01   720-087756   1J1C45A337016     QSFP56-DD-400G-CR8-CU-1                                                                                                                               M
    Xcvr 28      REV 01   720-088939   1J1C48A340917     QSFP56-DD-400G-CR8-CU-2                                                                                                                               .5M
    Xcvr 30      REV 01   720-088939   1J1C48A340931     QSFP56-DD-400G-CR8-CU-2.5M
Fan Tray 0                                               QFX5220-32CD Fan Tray, Front to Back Airflow - AFO
Fan Tray 1                                               QFX5220-32CD Fan Tray, Front to Back Airflow - AFO
Fan Tray 2                                               QFX5220-32CD Fan Tray, Front to Back Airflow - AFO
Fan Tray 3                                               QFX5220-32CD Fan Tray, Front to Back Airflow - AFO
Fan Tray 4                                               QFX5220-32CD Fan Tray, Front to Back Airflow - AFO
Fan Tray 5                                               QFX5220-32CD Fan Tray, Front to Back Airflow - AFO
user@device
Note:

You must remove the fan module to read the fan serial number from the serial number ID label. The fan module serial number cannot be viewed through the CLI. Fan Tray 2 refers to the third module from the left, counting from 0.

Locating the Chassis Serial Number ID Label on a QFX5220

You can find the chassis serial number in either the show chassis hardware command output or physically on a pull-out tab located on the right side of the QFX5220 port panel. For an example of where to find the serial number ID on the chassis, see Figure 1 for the QFX5220-32CD and Figure 2 for the QFX5220-128C.

Figure 1: Location of the Serial Number ID Label on a QFX5220-32CD SwitchLocation of the Serial Number ID Label on a QFX5220-32CD Switch
Figure 2: Location of the Serial Number ID Label on a QFX5220-128C SwitchLocation of the Serial Number ID Label on a QFX5220-128C Switch

Locating the Serial Number ID Labels on FRU Components

The power supplies and fan modules installed in a QFX5220 are field-replaceable units (FRUs). For each FRU, you must remove the FRU from the switch chassis to see the FRU serial number ID label.

  • AC power supply—The serial number ID label is on the top of the AC power supply.

    Figure 3: Serial Number ID Label on a QFX5220-32CD AC Power SupplySerial Number ID Label on a QFX5220-32CD AC Power Supply

  • Fan module—The serial number ID label is on the bottom of the fan module.

    Figure 4: Serial Number ID Label on a QFX5220-32CD Fan ModuleSerial Number ID Label on a QFX5220-32CD Fan Module

Removing the Solid-State Drives for RMA

The QFX5220 models have two solid-state drives (SSDs) that store the software images, system logs, and the configuration files. Before returning a chassis to Juniper Networks as part of a Return Merchandise Authorization (RMA), you have the option of removing the SSDs and disposing them according to your own company’s security procedures. Before you begin this procedure, ensure you have the following tools:

  • ESD grounding strip (not provided)

  • Number 2 Phillips screwdriver

Use this optional procedure to remove the drives from the QFX5220 after the device has shutdown and you’ve removed it from the rack or cabinet. The SSD doors are located on the top of QFX5220-32CD and on the bottom of the QFX5220-128C.

  1. Attach the ESD grounding strap to your bare wrist and to a site ESD point.
  2. Place the device on a firm surface such as a workbench or a table with the SSD doors facing up.
  3. For the QFX5220-32CD–Use the number 2 Phillips screwdriver to remove the three flat-head screws from each door on the top of the device. See Figure 5.

    For the QFX5220-128C–Turn the switch over to show the bottom panel of the switch. Use the number 2 Phillips screwdriver to remove the three flat-head screws from each door.

    Figure 5: Remove the Screws on the SSD DoorsRemove the Screws on the SSD Doors
  4. Remove the doors and set aside with the screws.
  5. Use the Phillips screwdriver to remove the screw on one of the SSDs and set it aside.
    Figure 6: Removing the Screw and Lifting the SDD OutRemoving the Screw and Lifting the SDD Out
  6. Lift the end furthest from the connector and remove from the cavity. Repeat Step 5 and Step 6.
  7. Replace the screws and hand-tighten the screws using the Phillips screwdriver.
  8. Replace the SSD doors and the six flat-head screws.
    Figure 7: Replace the Screws on the SSD Doors of the QFX5220-32CDReplace the Screws on the SSD Doors of the QFX5220-32CD
    Figure 8: Replace the Screws on the SSD Doors of the QFX5220-128CReplace the Screws on the SSD Doors of the QFX5220-128C
  9. Hand tighten the screws using the number 2 Phillips screwdriver.
  10. Dispose of the SSDs according to your site security procedures.

How to Return a Hardware Component to Juniper Networks, Inc.

If a hardware component fails, please contact Juniper Networks, Inc. to obtain a Return Material Authorization (RMA) number. This number is used to track the returned material at the factory and to return repaired or new components to the customer as needed.

Note:

Do not return any component to Juniper Networks, Inc. unless you have first obtained an RMA number. Juniper Networks, Inc. reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer by collect freight.

For more information about return and repair policies, see the customer support webpage at https://support.juniper.net/support/.

For product problems or technical support issues, contact the Juniper Networks Technical Assistance Center (JTAC) by using the Service Request Manager link at https://support.juniper.net/support/ or at 1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the United States).

To return a defective hardware component:

  1. Determine the part number and serial number of the defective component.
  2. Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC). You can send e-mail or telephone as described above.
  3. Provide the following information in your e-mail message or during the telephone call:

    • Part number and serial number of component

    • Your name, organization name, telephone number, and fax number

    • Description of the failure

  4. The support representative validates your request and issues an RMA number for return of the component.
  5. Pack the component for shipment.

Guidelines for Packing Hardware Components for Shipment

To pack and ship individual components:

  • When you return components, make sure that they are adequately protected with packing materials and packed so that the pieces are prevented from moving around inside the carton.

  • Use the original shipping materials if they are available.

  • Place individual components in antistatic bags.

  • Write the RMA number on the exterior of the box to ensure proper tracking.

CAUTION:

Do not stack any of the hardware components.

Packing a QFX5220 Device or Component for Shipping

If you are returning a QFX5220 or one of its components to Juniper Networks for repair or replacement, pack the item as described in this topic.

Before you pack a QFX5220 or component:

Ensure that you have the following parts and tools available:

  • ESD grounding strap.

  • Antistatic bag, one for each component.

  • If you are returning the chassis, an appropriate screwdriver for the mounting screws used on your rack or cabinet.

This topic describes:

Packing a QFX5220 Switch for Shipping

To pack a QFX5220 for shipping:

  1. Power down the switch and remove the power cables. See Powering Off a QFX5220.
  2. Remove the cables that connect the QFX5220 to all external devices.
  3. QFX5220-128C only–Remove the EMI door (see ).
  4. Remove all field-replaceable units (FRUs) from the switch.
  5. Have one person support the weight of the switch while another person unscrews and removes the mounting screws.
  6. Remove the switch from the rack or cabinet (see QFX5220 Installation Safety Guidelines) and place the switch in a large antistatic bag.
  7. Place the switch in the shipping carton.
  8. Place the packing foam on top of and around the switch.
  9. If you are returning accessories or FRUs with the switch, pack them as instructed in Packing QFX5220 Components for Shipping.
  10. Replace the accessory box on top of the packing foam.
  11. Close the top of the cardboard shipping box and seal it with packing tape.
  12. Write the RMA number on the exterior of the box to ensure proper tracking.

Packing QFX5220 Components for Shipping

CAUTION:

Do not stack switch components. Return individual components in separate boxes if they do not fit together on one level in the shipping box.

To pack and ship QFX5220 components:

  • Place individual FRUs in antistatic bags.

  • Ensure that the components are adequately protected with packing materials and packed so that the pieces are prevented from moving around inside the carton.

  • Close the top of the cardboard shipping box and seal it with packing tape.

  • Write the RMA number on the exterior of the box to ensure proper tracking.

Related Documentation

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