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Recovery Using an Emergency Boot Device (Junos OS)

If Junos OS software is damaged on your device, the emergency boot device helps you to recover the software.

Creating an Emergency Boot Device for Routers

If the device’s Junos OS software is damaged in some way that prevents Junos OS software from loading completely, you can use the emergency boot device to revive the device. The emergency boot device repartitions the primary disk and reloads a fresh installation of Junos OS software.

Certain hardware platforms run an upgraded FreeBSD kernel (FreeBSD 10.x or later) instead of FreeBSD 6.1. To determine if your system uses Junos OS with upgraded FreeBSD, see: Junos kernel upgrade to FreeBSD 10+.

The procedures outlined in this section discuss how to create an emergency boot device for any ACX Series or MX Series router.

To create an emergency boot device:

  1. Use FTP to copy the installation media into the router’s /var/tmp directory.
  2. Insert the PC Card into the external PC Card slot or USB storage device into the USB port.
  3. In the UNIX shell, navigate to the /var/tmp directory:
  4. Log in as su:
  5. For Junos OS with upgraded FreeBSD only, expand the image, for example:

    where installMedia refers to the installation media downloaded into the /var/tmp directory. For example, for Junos OS with upgraded FreeBSD, the filename might be junos-install-media-usb-mx-x86-64-16.1R2.11.img.gz. (To determine if your system uses Junos OS with upgraded FreeBSD, see: Junos kernel upgrade to FreeBSD 10+.)

  6. Issue the following commands:

    • For Junos OS with upgraded FreeBSD:

    • For Junos OS:

    where:

  7. Log out as su:

Creating an Emergency Boot Device for QFX Series Switches

Before you begin, you need to download the installation media image for your device and Junos OS release from https://www.juniper.net/customers/support/ .

If Junos OS on the device is damaged in some way that prevents the software from loading properly, you can use an emergency boot device to repartition the primary disk and load a fresh installation of Junos OS. Use the following procedure to create an emergency boot device.

Note:

You can create the emergency boot device on another Juniper Networks device, or any laptop or desktop PC that supports Linux. The steps you take to create the emergency boot device vary, depending on the device.

To create an emergency boot device:

  1. Use FTP to copy the installation media image into the /var/tmp directory on the device.
  2. Insert a USB storage device into the USB port.
  3. From the CLI, start the shell:
  4. Use the gunzip command to unzip the image file.
  5. Switch to the root account using the su command:
    Note:

    The password is the root password for the device. If you logged in to the device as the root user, you do not need to perform this step.

  6. Enter the following command on the device:

    The device writes the installation media image to the USB storage device:

  7. Log out of the shell:

Recovering the Installation Using an Emergency Boot Device on QFX Series Switches

If Junos OS on your device is damaged in some way that prevents the software from loading correctly, you may need to perform a recovery installation using an emergency boot device (for example, a USB flash drive) to restore the default factory installation. Once you have recovered the software, you need to restore the device configuration. You can either create a new configuration as you did when the device was shipped from the factory, or if you saved the previous configuration, you can simply restore that file to the device.

If at all possible, you should try to perform the following steps before you perform the recovery installation:

  1. Ensure that you have an emergency boot device to use during the installation. See Creating an Emergency Boot Device for QFX Series Switches for information on how to create an emergency boot device.

  2. Copy the existing configuration in the file /config/juniper.conf.gz from the device to a remote system, such as a server, or to an emergency boot device. For extra safety, you can also copy the backup configurations (the files named /config/juniper.conf.n, where n is a number from 0 through 9) to a remote system or to an emergency boot device.

    You can use the system snapshot feature to complete this step. The system snapshot feature takes a “snapshot” of the files currently used to run the QFX Series switch—the complete contents of the /config and /var directories, which include the running Junos OS, the active configuration, and the rescue configuration—and copies all of these files into a memory source. See Creating a Snapshot and Using It to Boot a QFX Series Switch.

    Note:

    System snapshot is not supported on QFX10000 and QFX5200 switches.
    CAUTION:

    The recovery installation process completely overwrites the entire contents of the internal flash storage.

  3. Copy any other stored files to a remote system as desired.

To reinstall Junos OS:

  1. Connect to the device's console port (either directly or through a console server).

  2. Insert the emergency boot device into the QFX Series switch.

  3. Reboot or power cycle the device.

  4. As soon as the device reboots, keep pressing Esc until the boot options menu opens.

    Note:

    You might have to reboot or power cycle the device more than once if you miss hitting Esc to open the boot options menu.

  5. In the boot options menu, select Boot Manager.

  6. In the Boot Manager menu, select the emergency boot device. In this example, the emergency boot device is the USB device.

    Note:

    In later releases, the Boot Manager menu might display two different entries for the same USB recovery device. Select the EFI USB Device entry.

    The Juniper Linux Installer or GNU GRUB menu opens. The menu and options may differ slightly depending on the platform and release.

  7. If you have Junos OS software from the factory installed on the emergency boot device, the software prompts you with the following options:

    Select Install Juniper Linux Platform to install the Junos OS software from the emergency boot device.

    Note:

    Depending on the platform and release, you may see different entries such as Install Juniper Linux, Install Juniper Linux Platform, or Install Juniper Linux with secure boot support.

  8. The device copies the software from the emergency boot device, occasionally displaying status messages. Copying the software can take up to 12 minutes.

  9. After the software is copied to the device, the device reboots from the internal flash storage on which the software was just installed.

    Note:

    If the Boot Manager menu includes both SSD drive and EFI HDD Device entries, manually select the EFI HDD Device option.

    When the reboot is complete, the device displays the Junos OS login prompt:

  10. Create a new configuration as you did when the device was shipped from the factory, or restore the previously saved configuration file to the device.

  11. Remove the emergency boot device.

Performing a Recovery Installation

If the device’s software is corrupted or otherwise damaged, you may need to perform a recovery installation, using the emergency boot device to restore the default factory installation. Once you have recovered the software, you will need to restore the router or switch’s configuration. You can either create a new configuration as you did when the device was shipped from the factory, or if you saved the device’s previous configuration, you can simply restore that file to the system.

Depending on the situation, you should try to perform the following steps before you perform the recovery installation:

  1. Ensure you have an emergency recovery disk to use during the installation. When the device is first shipped, an emergency recovery disk is provided with it. For instructions on creating an emergency boot device, see Creating an Emergency Boot Device for Routers

  2. Copy the existing configuration in the file /config/juniper.conf.gz from the device to a remote system. For extra safety, you can also copy the backup configurations (the files named /config/juniper.conf.n, where n is a number from 0 through 9).

    CAUTION:

    The recovery installation process completely overwrites the entire contents of the fixed storage media.

  3. Copy any other stored files to a remote system as desired.

To reinstall Junos OS:

  1. Insert the removable media emergency boot device into the device.

    Note:

    You can store a configuration on installation media such as a PC Card or USB stick.

  2. Reboot the device.

    If the CLI is still active, issue the request system reboot command from command mode to reboot the device.

    If the CLI is not working, manually power off the device using the main power switch, wait 10 seconds, and then power the device back on.

  3. When the software prompts you with the following question, type y:

    Note:

    Junos OS with upgraded FreeBSD does not display the following warning. To determine if your system uses Junos OS with upgraded FreeBSD, see: Junos kernel upgrade to FreeBSD 10+.

    The device copies the software from the removable media emergency boot device onto your system, occasionally displaying status messages. Copying the software can take up to 45 minutes, depending on the device. When the process is complete, the system boots into Amnesiac state and the login prompt is displayed.

  4. Remove the removable media emergency boot device.

    Note:

    For SRX300, SRX320, SRX340, SRX345, and SRX380 firewalls: When one of these firewalls is already booted with a recovery image, you cannot recover the firewall using a junos-install-media-usb* image from an already-inserted bootable USB device. If you unplug the bootable USB device and plug the device back in, then you can install the recovery image from the USB device. This behavior is designed to avoid the scenario where someone installs a recovery image and issues a reboot command for some other purpose, but the device copies and installs the second image from the USB device instead of using the original recovery image.

  5. Log in as root on the device’s console port and issue the request system reboot command from command mode to reboot the device.

    The device reboots from the boot device on which the software was just installed. When the reboot is complete, the device displays the login prompt.

  6. Create a new configuration as you did when the device was shipped from the factory, or restore a previously saved configuration file to the system. For more information, see Configuring Junos OS for the First Time on a Device with a Single Routing Engine, Configuring Junos OS for the First Time on a Device with Dual Routing Engines, and Restoring a Saved Configuration.