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Transfer Subscriptions Between Organizations

Introduction

If you have unused subscriptions, you can easily transfer them between organizations. The Juniper Mist™ Managed Service Provider portal ensures that you do not take subscriptions that an organization needs for its devices.

Requirements

  • You must be a Base Tier or Advanced Tier MSP.

  • Your user account must have the MSP Super User role to transfer subscriptions.

  • You can transfer active subscriptions and subscriptions with future activation dates. You cannot transfer trial, expired, or usage-based subscriptions.

  • You cannot transfer subscriptions that were already transferred from their original organization.

    For example, if Organization A originally claimed a subscription and you later transferred it to Organization B, it is now nontransferable. However, if you transfer the subscription back to Organization A, it is then transferable.

    Note:

    Some MSPs set up a "staging" organization to store their purchased subscriptions. Then the MSPs can easily transfer subscriptions back and forth from the staging organization to their tenant organizations to adjust the distribution of subscriptions.

Video Overview

Let's add some subscriptions to the newly created org. Click on Transfer Subscriptions and choose the source org to move the subscriptions from, and choose Destination org as School of Rock. Here we have a granular view of all the subscriptions present in the source org and the available quantity information to transfer.

Let's transfer some wireless licenses. Now, if we go to School of Rock Dashboard, we can see the two wireless subscriptions successfully transferred, which are highlighted in green. As a new org, School of Rock also received trial licenses for all the other services.

Procedure

To transfer subscriptions:

  1. From the left menu of the Juniper Mist™ MSP portal, select Organization.
  2. Click Transfer Subscriptions at the top-right corner of the Organizations page.
    Location of the Transfer Subscriptions Button
  3. In the Transfer Subscriptions window, select the Source Organization and the Destination Organization.
    Location of the Source and Destination Fields
    Note:

    These lists include only the organizations that have been added to your MSP dashboard.

    The subscriptions appear in the lower section of the page.
  4. (Optional) Use the filtering options above the subscription list:

    • Hide non-transferable subscriptions—If you select this check box, the page will show only the subscriptions that are transferable.

    • Filter—If you are looking for a specific subscription, enter the name in the Filter box.

  5. In the Quantity field, enter the number of subscriptions that you want to transfer from the source organization to the destination organization.
    Location of the Transferable Quantity Column and the Quantity Box
    Note:

    • Notice the number in the Transferable Quantity column. If you try to transfer a higher number of subscriptions, an error appears.

    • If the subscriptions were already transferred from their original organization, you cannot enter a value in the Quantity column. These subscriptions are nontransferable unless you first transfer the subscriptions back to the organization that originally claimed them. If you want to transfer them back, select the check box. After you complete this procedure, they return to the original organization. You can then repeat this procedure to transfer them if needed.

      Example

      Check Box to Transfer Licenses Back

  6. Click Transfer in the lower-right corner of the Transfer Subscriptions window.