- play_arrow What's New in WinCollect
- play_arrow WinCollect Overview
- play_arrow Installation Prerequisites for WinCollect
- play_arrow WinCollect installations
- WinCollect installations
- Installing and Upgrading the WinCollect Application on JSA Appliances
- Creating an Authentication Token for WinCollect Agents
- Adding Multiple Destinations to WinCollect Agents
- Migrating WinCollect Agents After a JSA Hardware Upgrade
- Stand-alone WinCollect Installations
- WinCollect Configuration Console Overview
- Installing the Configuration Console
- Silently Installing, Upgrading, and Uninstalling WinCollect Software
- Setting an XPath Parameter During Automated Installation
- Migrating from Adaptive Log Exporter to WinCollect
- Installing the WinCollect Agent on a Windows Host
- Installing a WinCollect Agent from the Command Prompt
- Uninstalling a WinCollect Agent from the Command Prompt
- Uninstalling a WinCollect Agent from the Control Panel
- play_arrow Configuring WinCollect Agents After Installation
- Configuring WinCollect Agents After Installation
- Manually Adding a WinCollect Agent
- Deleting a WinCollect Agent
- WinCollect Destinations
- Adding Custom Entries to WinCollect Status Messages
- Forwarding Events Identifier
- Configuring Stand-alone WinCollect Agents with the Configuration Console
- Creating a WinCollect Credential
- Adding a Destination to the WinCollect Configuration Console
- Configuring a Destination with TLS in the WinCollect Configuration Console
- Adding a Device to the WinCollect Configuration Console
- Sending Encrypted Events to JSA
- Increasing UDP Payload Size
- Include Milliseconds in Event Log Timestamp
- Collecting Local Windows Logs
- Collecting Remote Windows Logs
- Changing configuration with Templates in a Stand-alone Deployment
- Configuration Options for Systems with Restricted Policies for Domain Controller Credentials
- play_arrow Log Sources for WinCollect Agents
- Log Sources for WinCollect Agents
- Windows Event Logs
- Microsoft DHCP Log Source Configuration Options
- Microsoft Exchange Server Log Source Configuration Options
- DNS Debug Log Source Configuration Options
- Collecting DNS Analytic Logs by Using XPath
- File Forwarder Log Source Configuration Options
- Microsoft IAS Log Source Configuration Options
- WinCollect Microsoft IIS Log Source Configuration Options
- Microsoft ISA Log Configuration Options
- Juniper Steel-Belted Radius Log Source Configuration Options
- Microsoft SQL Server Log Source Configuration Options
- NetApp Data ONTAP Configuration Options
- Configuring a TLS Log Source
- Adding a Log Source to a WinCollect Agent
- Bulk Log Sources for Remote Event Collection
Troubleshooting WinCollect Deployment Issues
If you experience issues with your WinCollect deployment, the following information might help you identify and resolve the issues.
In a complex WinCollect deployment with many assets, identifying the source and cause of problems can be difficult. Troubleshooting is a systematic approach to solving a problem. The goal of troubleshooting is to determine why something does not work as expected and explain how to resolve the problem.
The first step in the troubleshooting process is to describe the problem completely. Problem descriptions help you and the WinCollect Support representative know where to start to find the cause of the problem. This step includes asking some basic questions:
What are the symptoms of the problem?
Where does the problem occur?
When does the problem occur?
Under which conditions does the problem occur?
Can the problem be reproduced?
The answers to these questions typically lead to a good description of the problem, and that is the best way to start down the path of problem resolution. After you have a clear description, you can investigate the cause of and solution to the problem, or contact WinCollect Support to assist you in the investigation.
Where to get help
Troubleshooting is not the same as problem solving, although during the process of troubleshooting, you can often obtain enough information to solve a problem. However, sometimes you might encounter a problem that you cannot solve by yourself, even after you determine its cause. If you are unable to solve a problem on your own, you can contact WinCollect Support for a solution.
