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Creating SLA Profiles
You can use the Create SLA Profile page to create a new service-level agreement (SLA) profile for the current tenant and configure target metrics for the SLA profile.
To add an SLA Profile to the tenant:
- Click the add icon (+) on the Configuration
> Application SLA Profiles page in the Customer Portal.
The Create SLA Profile page appears.
- Enter the general SLA profile information according to the guidelines provided in Table 1.
- Click Next.
The Configuration tab appears.
- Complete the configuration according to the guidelines provided in Table 2.
- Click OK to create the SLA profile. The Application
SLA Profile page appears with the new SLA profile information.
Alternatively, if you want to discard your updates, click Cancel instead.
Table 1: Create SLA Profile - General Tab
Field | Guidelines |
|---|---|
General | |
Name | Enter a name for the SLA profile. Enter a unique string of alphanumeric characters and some special characters (. -). No spaces are allowed and the maximum length is 15 characters. |
Description | Enter a description for the SLA profile; maximum length is 4096 characters. |
Priority | Enter a priority or precedence for the SLA profile. A value of one (1) indicates highest priority. SLA profiles with higher priorities are given precedence over SLA profiles with lower priorities. |
Table 2: Create SLA Profile - Configuration Tab
Field | Guidelines |
|---|---|
Configuration | |
Path Preference | Select the preferred WAN link to associate with the SLA profile. You can select WAN link from MPLS or the Internet. |
Class of Service | Select the preferred class of service (CoS) to associate with the SLA profile. CoS enables you to divide traffic into classes and offer an assured service level for each class. You can select the CoS from best effort, voice, interactive video, streaming audio or video, control traffic, and business essential. By default, voice is selected. |
Metrics Targets | |
Copy Target Metrics From | Select the existing SLA profile from which you want to copy target metrics. By default, no SLA profile is selected. |
Throughput | Enter the target throughput (in Mbps) for the SLA profile. Throughput is the amount of data that is sent upstream and received downstream by the site during the selected time period. |
Latency | Enter the target latency (in ms) for the SLA profile. Latency is the amount of time that a packet of data takes to travel from one designated point to another. Target delay is calculated as two times the target latency. |
Packet Loss | Enter the target packet loss (in %) for the SLA profile. Packet loss is the percentage of data packets dropped by the network to manage congestion. |
Jitter | Enter the target jitter (in ms) for the SLA profile. Jitter is the difference between the maximum and minimum round-trip times of a packet of data. |
Advanced Configuration | |
Maximum Upstream Rate | Enter the maximum upstream rate (in Kbps) for all applications associated with the SLA profile. The rate is in the range 64 through 10,485,760 Kbps. |
Maximum Upstream Burst Size | Enter the maximum burst size (in bytes). The burst size is in the range 1 through 1,342,177,280 bytes. |
Maximum Downstream Rate | Enter the maximum downstream rate (in Kbps) for all applications associated with the SLA profile. The rate is in the range 64 through 10,485,760 Kbps. |
Maximum Downstream Burst Size | Enter the maximum burst size (in bytes). The burst size is in the range 1 through 1,342,177,280 bytes. |
 | Note: You can also create SLA profiles from the Configuration > SD-WAN > SD-WAN Policies page in the Customer Portal. |
