- play_arrow Fast Track: Initial Installation
- play_arrow Overview
- play_arrow Site Planning, Preparation, and Specifications
- play_arrow Initial Installation and Configuration
- play_arrow Remove, Install, and Maintain Components
- play_arrow Contact Customer Support and Return the Chassis or Components
- play_arrow Safety and Compliance Information
- General Safety Guidelines and Warnings
- Definitions of Safety Warning Levels
- Qualified Personnel Warning
- Warning Statement for Norway and Sweden
- Fire Safety Requirements
- Installation Instructions Warning
- Chassis and Component Lifting Guidelines
- Restricted Access Warning
- Ramp Warning
- Rack-Mounting and Cabinet-Mounting Warnings
- Grounded Equipment Warning
- Laser and LED Safety Guidelines and Warnings
- Radiation from Open Port Apertures Warning
- Maintenance and Operational Safety Guidelines and Warnings
- General Electrical Safety Guidelines and Warnings
- Action to Take After an Electrical Accident
- Prevention of Electrostatic Discharge Damage
- AC Power Electrical Safety Guidelines
- AC Power Disconnection Warning
- DC Power Electrical Safety Guidelines
- DC Power Copper Conductors Warning
- DC Power Disconnection Warning
- DC Power Grounding Requirements and Warning
- DC Power Wiring Sequence Warning
- DC Power Wiring Terminations Warning
- Multiple Power Supplies Disconnection Warning
- TN Power Warning
- PTX10001-36MR Agency Approvals and Compliance Statements
Troubleshoot the PTX10001-36MR
PTX10001-36MR Troubleshooting Resources Overview
To troubleshoot a PTX10001-36MR, you use the Junos OS Evolved CLI, alarms, and LEDs on the network ports, management panel, and components.
LEDs—When the Routing Engine detects an alarm condition, it lights the red or yellow alarm LED on the management panel as appropriate. You can also use component LEDs and network port LEDs to troubleshoot the PTX10001-36MR. For more information, see the following topics:
CLI—The CLI is the primary tool for controlling and troubleshooting hardware, Junos OS Evolved, routing protocols, and network connectivity. CLI commands display information from routing tables, information specific to routing protocols, and information about network connectivity derived from the ping and traceroute utilities. For information about using the CLI to troubleshoot Junos OS Evolved, see the appropriate Junos OS Evolved user guide.
JTAC—If you need assistance during troubleshooting, you can contact the Juniper Networks Technical Assistance Center (JTAC) by using the Web or by telephone. If you encounter software problems, or problems with hardware components not discussed here, contact JTAC.
PTX10001-36MR Alarm Messages Overview
When the Routing Engine detects an alarm condition, it lights
the red or yellow alarm LED on the management panel as appropriate.
To view a more detailed description of the alarm cause, issue the show system alarm CLI command:
user@host> show system alarm 1 alarm currently active Alarm time Class Description 2020-07-01 01:18:35 PDT Major chassis No Redundant Power
System Alarm Messages on the PTX10001-36MR
System alarms indicate a failure on the device or one of its components. System alarms are preset and cannot be modified.
System alarms on PTX10001-36MR devices have two severity levels:
Major (red)—Indicates a critical situation on the device that has resulted from one of the conditions described in Table 1. A red alarm condition requires immediate action.
Minor (yellow or amber)—Indicates a noncritical condition on the device that, if left unchecked, might cause an interruption in service or degradation in performance. A yellow alarm condition requires monitoring or maintenance.
Table 1 describes the system alarm messages on the PTX10001-36MR.
Component | Alarm Type | CLI Message | Recommended Action |
|---|---|---|---|
Fans | Major (red) |
| Replace the fan module and report the failure to customer support. |
| Check the system log for one of the following messages and report the error message to customer support:
| ||
| Remove and check the fan module for obstructions, and then reinsert the fan module. If the problem persists, replace the fan module. | ||
Minor (yellow) |
| Check the system log for the message Install the fan module. | |
Power supplies | Major (red) |
| Replace the power supply with a power supply that supports the same airflow direction as the chassis. |
| Check the system log for one of the following messages and report the error message to customer support:
| ||
| Check the power cord connection and reconnect, if necessary. | ||
| Replace the power supply with a supported power supply. | ||
| Indicates a problem with the incoming AC power or outgoing DC power. Report the error to customer support. | ||
Minor (yellow) |
| A power supply is not installed. Install a supported power supply in the appropriate slot. | |
| Check if there is a mix of AC and DC power supplies in the same chassis. Reboot the device with only AC or only DC power supplies. | ||
| Replace the removed power supply. | ||
Temperature sensors | Major (red) |
| Check the system log for the following message and report it to customer support:
|
| Check environmental conditions and alarms on other devices. Ensure that environmental factors (such as hot air blowing around the equipment) do not affect the temperature sensor. If the condition persists, the device might shut down. | ||
Minor (yellow) |
| For information only. Check environmental conditions and alarms on other devices. Ensure that environmental factors (such as hot air blowing around the equipment) do not affect the temperature sensor. | |
Routing Engine | Major (red) |
| Clean up the system file storage space on the device. For more information, see request system storage cleanup. |
Minor (yellow) |
| Clean up the system file storage space on the device. For more information, see request system storage cleanup. | |
Management Ethernet interface | Major (red) |
| Check whether a cable is connected to the management Ethernet interface, or whether the cable is defective. Replace the cable, if required. If you are unable to resolve the problem, open a support case by using the Case Manager link at https://www.juniper.net/support/ or call 1-888-314-5822 (toll free, US or 1-408-745-9500 (from outside the United States). |
