- play_arrow Introduction
- About the Administration Portal User Guide
- Administration Portal Overview
- Administration Portal Tasks for SP Administrators And OpCo Administrators
- Accessing Administration Portal
- Personalize the Administration Portal
- Switching the Tenant Scope
- About the Administration Portal Dashboard
- Changing the Administration Portal Password
- Resetting Your Password
- Configuring Two-Factor Authentication
- Resend Activation Link in Administration Portal
- Changing the Password on First Login
- Resetting the Password for OpCo and Tenant Users
- Setting Password Duration
- Extending the User Login Session
- About the Display Preferences
- Add a Theme in Administration Portal
- Apply or Modify a Theme
- Upload a Custom Font
- play_arrow Managing E-Mail
- play_arrow Managing Authentication
- play_arrow Managing Tenants
- Tenant Overview
- Full Mesh Topology Overview
- Understanding Specific Route-based Routing Within the SD-WAN Overlay
- About the Tenants Page
- Adding a Single Tenant
- Edit Tenant Parameters
- Importing Data for Multiple Tenants
- Allocating Network Services to a Tenant
- Viewing the Create History of Imported Tenant Data
- Delete a Tenant
- Viewing the History of Deleted Tenant Data
- Dynamic Mesh Tunnels Overview
- Configuring Dynamic Mesh Tunnel Thresholds for all Tenants
- Updating the Terms of Use
- play_arrow Managing Operating Companies
- play_arrow Managing Resources
- About the POPs Page
- Creating a Single POP
- Importing Data for Multiple POPs
- Viewing the History of POP Data Imports
- Viewing the History of POP Data Deletions
- View the History of Device Data Deletions
- Manually Importing Provider Hub Sites
- About the Tenant Devices Page
- About the Provider Hub Devices Page
- Add a Provider Hub Device
- Edit Provider Hub Site Parameters
- Manage a Provider Hub Device
- Upgrade a Provider Hub Device
- Delete a Provider Hub Site
- Perform Return Material Authorization (RMA) for a Provider Hub Device
- Grant Return Material Authorization (RMA) for a Provider Hub Device
- Generate Device RSI for Provider Hub Devices
- Managing a Tenant Device
- Device Redundancy Support Overview
- Viewing the History of Tenant Device Activation Logs
- Secure OAM Network Overview
- Secure OAM Network Redundancy Overview
- Rebooting Tenant Devices and Provider Hub Devices
- Identifying Connectivity Issues by Using Ping
- Identifying Connectivity Issues by Using Traceroute
- Remotely Accessing a Device CLI
- Device Template Overview
- Multi-Service Shared Bearer Overview
- About the Device Template Page
- Cloning a Device Template
- Importing a Device Template
- Configuring Template Settings in a Device Template
- Updating Stage-2 Configuration Template in a Device Template
- Configuring Stage-2 Initial Configuration in a Device Template
- Modifying a Device Template Description
- Deleting a Device Template
- Configuration Templates Overview
- Configuration Templates Workflow
- About the Configuration Templates Page
- Predefined Configuration Templates
- Edit, Clone, and Delete Configuration Templates
- Deploy Configuration Templates to Devices
- Undeploy a Configuration Template from a Device
- Dissociate a Configuration Template from a Device
- Preview and Render Configuration Templates
- Import Configuration Templates
- Export a Configuration Template
- Assign Configuration Templates to Device Templates
- Add Configuration Templates
- Jinja Syntax and Examples for Configuration Templates
- View the Configuration Deployed on Devices
- APN Overview
- Configuring APN Settings on CPE Devices
- Device Images Overview
- About the Device Images Page
- Staging an Image
- Deploying Device Images to Devices
- Uploading a Device Image
- Deleting Device Images
- Network Services Overview
- About the Network Services Page
- About the Service Overview Page
- About the Service Instances Page
- Allocating a Service to Tenants
- Removing a Service from Tenants
- play_arrow Managing Signatures
- Signature Database Overview
- About the Signature Database Page
- Downloading a Signature Database
- Download Locations for Signature Database
- Application Signatures Overview
- About the Application Signatures Page
- Understanding Custom Application Signatures
- Adding Application Signatures
- Editing, Cloning, and Deleting Application Signatures
- Adding Application Signature Groups
- Editing, Cloning, and Deleting Application Signature Groups
- play_arrow Managing Profiles
- Application Quality of Experience Overview
- Configure and Monitor Application Quality of Experience
- About the Application Traffic Type Profiles Page
- Predefined Application Traffic Type Profiles
- Add Traffic Type Profiles
- Edit and Delete Application Traffic Type Profiles
- SLA Profiles and SD-WAN Policies Overview
- About the SLA-Based Steering Profiles Page
- Adding SLA-Based Steering Profiles
- Editing and Deleting SLA-Based Steering Profiles
- About the Path-Based Steering Profiles Page
- Adding Path-Based Steering Profiles
- Editing and Deleting Path-Based Steering Profiles
- About the Breakout Profiles Page
- Adding Breakout Profiles
- Editing and Deleting Breakout Profiles
- play_arrow Managing Licenses
- play_arrow Managing Users and Roles
- Role-Based Access Control Overview
- About the Users Page in Administration Portal
- Add Service Provider and OpCo Users
- Edit and Delete Service Provider Users and OpCo Users
- Resetting the Password for Service Provider, OpCo, and Tenant Users
- Roles Overview
- About the Roles Page
- Add User-Defined Roles for Service Provider, OpCo, and Tenant Users
- Edit, Clone, and Delete User-Defined Roles for Service Provider, OpCo, and Tenant Users
- Access Privileges for Role Scopes (Operating Company and Tenant)
- play_arrow Managing Jobs
- play_arrow Managing Audit Logs
ON THIS PAGE
About the SLA Performance of All Tenants Page
You can use the Tenants SLA Performance page to view the SLA performance of all tenants. This page displays the list of tenants with low, medium, and high SLA performance during a specified time range. By default, the data is shown for the previous one day. You can change the time range for which the data is displayed. Tenants with low and medium SLA performance are grouped together. The SLA performance classification is done based on the Performance Threshold value you set. You can customize the view by selecting the card or grid view.
Tasks You Can Perform
You can perform the following tasks from this page:
Specify performance threshold values based on which tenants can be classified as tenants with low, medium, or high SLA performance.
View the SLA performance of all tenants that have low or medium SLA performance in the specified time period.
View the SLA performance of all tenants that have high SLA performance in the specified time period.
Select grid or card view for tenant SLA performance.
Select the Card view or the Grid view at the top right of the page to switch between views. By default, the card view is selected.
You can customize the time range to view the SLA performance of all tenants.
Select the time range for which you want to view SLA performance. You can choose from Previous 1 hour, Previous 1 day, Previous 1 week, Previous 1 month, and Custom. For custom time, you must enter from and to dates in MM/DD/YYYY format and the time in HH:MM:SS format. By default, Previous 1 day is selected.
Field Descriptions
Table 1 describes the fields on the Tenants SLA Performance page.
Field | Description |
|---|---|
Time range | Select the time range for which you want to view the SLA performance. You can choose from Previous 1 hour, Previous 1 day, Previous 1 week, Previous 1 month, and Custom. For custom time, you must enter from and to dates in MM/DD/YYYY format and the time in HH:MM:SS format. By default, Previous 1 day is selected. |
View | Select the view in which you want to display the SLA performance. You can choose between card and grid views. By default, card view is selected. |
Performance Threshold | Specify the performance threshold, in percentage, based on which tenants can be classified as tenants with low, medium, or high SLA performance. To set the performance threshold, click More > Performance Threshold. From the Performance Threshold dialog box, move the slider button to set the low and high thresholds. Tenants that have a performance score below the low threshold are marked as having low SLA performance and tenants that exceed the high threshold are marked as having high SLA performance. Tenants that have a performance score between the low and high are considered as having medium SLA performance. |
Tenants with Low and Medium Performance | View tenants that have low and medium SLA performance in the selected time period. The low and medium performance classification is done based on the performance threshold you specify. Click each tenant to view information about the SLA performance of the sites in the tenant. See About the SLA Performance of a Single Tenant Page. |
Tenants with High Performance | View the tenants that have high SLA performance in the selected time range. Click each tenant to view information about the SLA performance of the sites in the tenant. See About the SLA Performance of a Single Tenant Page. |
Table 2 describes the fields in the card and grid views.
Field | View | Description |
|---|---|---|
Name | Card and Grid | Name of the tenant. |
Sites | Card and Grid | Number of sites associated with the tenant. |
SLA Performance | Card and Grid | Displays the SLA performance score on a scale of 100. Scores that exceed the high performance threshold are displayed in green. Scores that are below the low performance threshold are displayed in red, and the medium scores that are between the low and high performance threshold are displayed in orange. For information about SLA performance score, see Understanding SLA Performance Score for Applications, Links, Sites, and Tenants. |
Sites with Low Performance | Card and Grid | Number of sites with low SLA performance. |
SLA Not Met Events | Grid | Number of events that failed to meet the SLA. |
Total Sessions | Card and Grid | Total number of sessions during the specified period. |
Session Switch Count | Grid | Number of instances when a session switch occurred because of non-compliance with SLA. Note that the session switch count may have a value higher than the total sessions if multiple SLA violations occur for all the sessions. |
Total Tenant Traffic | Card and Grid | Total traffic across all sites and links for the specified tenant. |
Transmitted Bytes | Card and Grid | Total outgoing traffic from the tenant. |
Received Bytes | Card and Grid | Total incoming traffic to the tenant. |
