- play_arrow Customer Portal
- play_arrow Introduction
- Unified Administration and Customer Portal Overview
- Customer Portal Overview
- Switching the Tenant Scope
- Accessing Customer Portal
- Setting Up Your Network with Customer Portal
- Changing the Password on First Login
- Changing the Customer Portal Password
- Resetting the Password
- Extending the User Login Session
- play_arrow Using the Dashboard
- play_arrow Managing Objects
- play_arrow Monitoring Security Alerts and Alarms
- play_arrow Monitoring Security and Device Events
- About the All Security Events Page
- About the Firewall Events Page
- About the Web Filtering Events Page
- About the IPsec VPNs Events Page
- About the Content Filtering Events Page
- About the Antispam Events Page
- About the Antivirus Events Page
- About the IPS Events Page
- About the Device Events Page
- About the Screen Events Page
- play_arrow Monitoring SD-WAN Events
- play_arrow Monitoring Applications
- play_arrow Monitoring Threats
- play_arrow Monitoring Jobs
- play_arrow Managing Devices
- play_arrow Managing Device Images
- play_arrow Configuring Network Services in a Distributed Deployment
- Network Service Overview
- About the Network Services Page
- About the Service Overview Page
- About the Service Instances Page
- Configuring VNF Properties
- vSRX VNF Configuration Settings
- LxCIPtable VNF Configuration Settings
- Cisco CSR-1000v VNF Configuration Settings
- Riverbed Steelhead VNF Configuration Settings
- play_arrow Managing Firewall Policies
- Firewall Policy Overview
- About the Firewall Policy Page
- Creating Firewall Policy Intents
- Editing, Cloning, and Deleting Firewall Policy Intents
- Selecting Firewall Source
- Selecting Firewall Destination
- Firewall Policy Examples
- Firewall Policy Schedules Overview
- About the Firewall Policy Schedules Page
- Creating Schedules
- Editing, Cloning, and Deleting Schedules
- play_arrow Unified Threat Management
- UTM Overview
- Configuring UTM Settings
- About the UTM Profiles Page
- Creating UTM Profiles
- Editing, Cloning, and Deleting UTM Profiles
- About the Web Filtering Profiles Page
- Creating Web Filtering Profiles
- Editing, Cloning, and Deleting Web Filtering Profiles
- About the Antivirus Profiles Page
- Creating Antivirus Profiles
- Editing, Cloning, and Deleting Antivirus Profiles
- About the Antispam Profiles Page
- Creating Antispam Profiles
- Editing, Cloning, and Deleting Antispam Profiles
- About the Content Filtering Profiles Page
- Creating Content Filtering Profiles
- Editing, Cloning, and Deleting Content Filtering Profiles
- About the URL Patterns Page
- Creating URL Patterns
- Editing, Cloning, and Deleting URL Patterns
- About the URL Categories Page
- Creating URL Categories
- Editing, Cloning, and Deleting URL Categories
- play_arrow Managing SD-WAN
- play_arrow Managing NAT Policies
- NAT Policies Overview
- About the NAT Policies Page
- Creating NAT Policies
- Editing and Deleting NAT Policies
- About the Single NAT Policy Page
- Creating NAT Policy Rules
- Editing, Cloning, and Deleting NAT Policy Rules
- Deploying NAT Policy Rules
- Selecting NAT Source
- Selecting NAT Destination
- NAT Pools Overview
- About the NAT Pools Page
- Creating NAT Pools
- Editing, Cloning, and Deleting NAT Pools
- play_arrow Managing SSL Proxies
- SSL Forward Proxy Overview
- About the SSL Proxy Policy Page
- Creating SSL Proxy Policy Intents
- Editing, Cloning, and Deleting SSL Proxy Policy Intents
- Understanding How SSL Proxy Policy Intents Are Applied
- About the SSL Proxy Profiles Page
- Creating SSL Forward Proxy Profiles
- Editing, Cloning, and Deleting SSL Forward Proxy Profiles
- Configuring and Deploying an SSL Forward Proxy Policy
- play_arrow Managing Shared Objects
- Addresses and Address Groups Overview
- About the Addresses Page
- Creating Addresses or Address Groups
- Editing, Cloning, and Deleting Addresses and Address Groups
- Services and Service Groups Overview
- About the Services Page
- Creating Services and Service Groups
- Creating Protocols
- Editing and Deleting Protocols
- Editing, Cloning, and Deleting Services and Service Groups
- Application Signatures Overview
- About the Application Signatures Page
- Creating Application Signature Groups
- Editing, Cloning, and Deleting Application Signature Groups
- About the Departments Page
- Creating a Department
- Modifying a Department
- Deleting a Department
- play_arrow Managing Deployments
- play_arrow Managing Sites
- About the Sites Page
- Local Breakout Overview
- Multihoming Overview
- Device Redundancy Support Overview
- Upgrading Sites Overview
- Creating Spoke Sites for Hybrid WAN Deployment
- Creating Local Service Edge Sites for Hybrid WAN Deployment
- Creating Regional Service Edge Sites for Hybrid WAN Deployment
- Creating On-Premise Hub Sites for SD-WAN Deployment
- Creating On-Premise Spoke Sites for SD-WAN Deployment
- Creating Cloud Hub Sites for SD-WAN Deployment
- Creating Cloud Spoke Sites for SD-WAN Deployment
- Provisioning a Cloud Spoke Site in AWS VPC
- Importing Multiple Sites
- Managing a Single Site
- Configuring a Single Site
- Upgrading Sites
- Managing LAN Segments on a Tenant Site
- Activating a CPE Device
- Activating Dual CPE Devices (Device Redundancy)
- Viewing the History of Tenant Device Activation Logs
- Configuring VRFs and PNE Details for a Site in a Centralized Deployment
- play_arrow Managing Site Groups
- play_arrow Security Reports
- Reports Overview
- About the Security Report Definitions Page
- Performing Different Actions on Reports
- About the Security Generated Reports Page
- Creating Log Report Definition
- Creating Bandwidth Report Definition
- Editing and Deleting Log Report Definitions
- Editing and Deleting Bandwidth Report Definitions
- play_arrow SD-WAN Reports
- play_arrow Managing Tenant Users
- play_arrow Managing Audit Logs
- play_arrow Managing Tenant User Roles
- play_arrow Licenses
- play_arrow Signature Database
- play_arrow Managing Certificates
- play_arrow Managing Juniper Identity Management Service
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- play_arrow Designer Tools
- play_arrow Configuration Designer
- Configuration Designer Overview
- Accessing the Configuration Designer
- Using the Configuration Designer
- Changing Your Password
- About the Requests Page for the Configuration Designer
- Creating Requests for Configuration Templates
- Designing Templates with a YANG Configuration
- Designing Templates with a Configuration
- Publishing Configuration Templates
- About the Designs Page for the Configuration Designer
- Cloning Configuration Templates
- Deleting Configuration Template Designs
- play_arrow Resource Designer
- Resource Designer Overview
- Using the Resource Designer
- Accessing the Resource Designer
- About the Requests Page for the Resource Designer
- VNF Overview
- Creating Requests for VNF Packages
- Designing VNF Packages
- Adding VNF Managers
- Publishing VNF Packages
- About the Designs Page for the Resource Designer
- Cloning VNF Packages
- Importing VNF Packages
- Exporting VNF Packages
- Deleting VNF Packages
- play_arrow Network Service Designer introduction
- play_arrow Creating Requests for Network Services
- play_arrow Creating Network Services
- About the Build Page for the Network Service Designer
- Viewing Information About VNFs
- Designing Network Services
- Connecting VNFs in a Service Chain
- Defining Ingress and Egress Points for a Service Chain
- Monitoring Performance Goals
- Configuring Network Services
- vSRX Configuration Settings
- LxCIPtable VNF Configuration Settings
- Cisco CSR-1000v VNF Configuration Settings
- Riverbed Steelhead VNF Configuration Settings
- Fortinet VNF Configuration Settings
- Ubuntu VNF Configuration Settings
- play_arrow Managing Network Services
-
- play_arrow Downloads
About the SLA Performance of a Single Tenant Page
To access this page from the Administration Portal, select Monitor > Tenant SLA Performance and then, click the name of the tenant for which you want view the site-level SLA performance information. .
You can use the Tenant-Name SLA Performance page to view SLA performance of all sites in a tenant. This page displays the list of sites with low, medium, and high SLA performance during the specified time range. By default, the data is shown for the previous one day. You can change the time range for which the data is displayed. Sites with low and medium SLA performance are grouped together. The SLA performance classification is done based on the Performance Threshold value you set. You can customize the view by selecting card or grid views
Tasks You Can Perform
You can perform the following tasks from this page:
Specify performance threshold values based on which sites can be classified as sites with low, medium, or high SLA performance.
View the SLA performance of all sites that have low or medium SLA performance in the specified time period.
View the SLA performance of all sites that have high SLA performance in the specified time period.
View the SLA performance for all sites in a tenant in grid or card views.
Select the Card view or the Grid view at the top right of the page. By default, the card view is selected.
Customize the time range to view the SLA performance for all sites in a tenant.
Select the time range for which you want to view SLA performance. You can choose from Previous 1 hour, Previous 1 day, Previous 1 week, Previous 1 month, and Custom. For custom time, you must enter from and to dates in MM/DD/YYYY format and the time in HH:MM:SS format. By default, Previous 1 day is selected.
Field Descriptions
Table 1 describes the fields on the SLA Performance of a Single Tenant page.
Table 1: Fields on the SLA Performance of a Single Tenant Page
Field | Description |
|---|---|
Time range | Select the time range for which you want to view the SLA performance. You can choose from Previous 1 hour, Previous 1 day, Previous 1 week, Previous 1 month, and Custom. For custom time, you must enter from and to dates in MM/DD/YYYY format and the time in HH:MM:SS format. By default, Previous 1 day is selected. |
View | Select the view in which you want to display the SLA performance for all sites in the tenant. You can choose between card and grid views. By default, card view is selected. |
Performance Threshold | Specify the performance threshold based on which sites can be classified as sites with low, medium, or high SLA performance. The performance threshold is specified in percentage terms. To set the performance threshold, click More > Performance Threshold. From the Performance Threshold dialog box, move the slider button to set the low and high thresholds. Site that have a performance score below the low threshold are marked as having low SLA performance and sites that exceed the high threshold are marked as having high SLA performance. Sites that have a performance score between the low and high are considered as having medium SLA performance. |
Sites with Low and Medium Performance | View sites that have low and medium SLA performance in the selected time period. The low and medium performance classification is done based on the performance threshold you specify. Click each site to view information about application-level SLA performance. See Application and Link Level SLA Performance. |
Sites with High Performance | View the sites that have high SLA performance in the selected time range. Click each site to view information about the application-level SLA performance. See Application and Link Level SLA Performance. |
Table 2 describes the fields in the card and grid views.
Table 2: Fields on the SLA Performance of a Single Tenant Page in Card and Grid Views
Site name | Card and Grid | Name of the tenant. |
AppQoE Function | Card and Grid | Shows whether AppQoE is enabled or not. AppQoE is enabled only when the SD-WAN mode is set to Real time-Optimized. |
SLA Performance | Card and Grid | Displays the SLA performance score on a scale of 100. Scores that exceed the high performance threshold are displayed in green. Scores that are below the low performance threshold are displayed in red, and the medium scores that are between the low and high performance threshold are displayed in orange. For information about SLA performance score, see Understanding SLA Performance Score for Applications, Links, Sites, and Tenants. |
SLA not met events | Card and Grid | Number of events that failed to meet the SLA. |
SLA not met duration | Card and Grid | Total duration of time the sessions on the site that failed to meet the SLA. For example, if there were 15 sessions that failed to meet SLA for 10 minutes each on the past one hour, the SLA met duration value would be 150 minutes. |
Total sessions | Card and Grid | Total number of sessions during the specified period. |
Session switch count | Card and Grid | Number of instances when a session switch occurred because of non-compliance with SLA. |
Total tenant traffic | Card and Grid | Total traffic across all links for the specified tenant. |
Transmitted bytes | Card and Grid | Total outgoing traffic from the site. |
Received bytes | Card and Grid | Total incoming traffic to the site. |
Application and Link Level SLA Performance
When AppQoE is enabled, you can view SLA performance of all applications in the site. You can also customize your view by selecting graph view or grid view. In the graph view, you can further select scatter plot or tree map views.
Table 3 describes the fields on the SLA Performance of a Single Tenant page.
Table 3: Fields on the SLA Performance of a Single Tenant Page
Field | Description |
|---|---|
Time range | Select the time range for which you want to view the SLA performance. You can choose from Previous 1 hour, Previous 1 day, Previous 1 week, Previous 1 month, and Custom. For custom time, you must enter from and to dates in MM/DD/YYYY format and the time in HH:MM:SS format. By default, Previous 1 day is selected. |
View | Select the view in which you want to display the SLA performance. You can choose between graph and grid views. By default, graph view is selected. |
View App Names | Select this check box to view the names of the applications in the graph view. |
Top 10 applications | Select this check box to see the top 10 applications. |
Application SLA Performance | |
Departments | Select All Departments to view application SLA data for all departments, or select one department to view application SLA data specific to that department. By default, All Departments is selected. |
SLA Parameters | Choose one of the following SLA parameters based on which you want to view the application SLA performance data:
By default, Throughput is selected. The data for the selected parameter is displayed in the y-axis in the scatter plot view. |
Group by | Select whether you want to group the applications based on the SLA Profile or the Traffic Type. By default, the SLA Profile option is selected. |
SLA Profile | If you selected SLA Profile for Group by, select the SLA Profile for which you want to view the SLA performance information. This option is available only if you selected SLA Profile for Group by. |
Traffic Type | If you selected Traffic Type for Group by, select the Traffic Type for which you want to view the SLA performance information. This option is available only if you selected Traffic Type for Group by. |
Graph | Select whether you want to view the SLA performance information for applications in the Scatter Plot view or in Tree Graph view. By default, Scatter Plot is selected. |
Link SLA Performance | |
Traffic Type | Select the traffic type for which you want to view the link SLA performance. You can choose either All Traffic Type or one of the available traffic types. |
Links | Select the links for which you want to view the SLA performance. You can choose either All Links or one of the available links. |
