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Table of Contents Expand all

play_arrow Fast Track: Initial Installation
- Fast Track to Rack Installation and Power
- Onboard, Configure, and Monitor MX10008
play_arrow Overview
play_arrow Site Planning, Preparation, and Specifications
play_arrow Initial Installation and Configuration
play_arrow Maintaining Components
play_arrow Troubleshooting Hardware
- Restoring Junos OS
- Alarm Messages
play_arrow Contacting Customer Support and Returning the Chassis or Components
- Contact Customer Support
- Returning the MX10008 Chassis or Components
play_arrow Safety and Compliance Information

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English

Returning the MX10008 Chassis or Components

date_range 24-Feb-25

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Returning a Router or Component for Repair or Replacement

If you need to return an MX10008 router, or an MX10016 router, or a component to Juniper Networks for repair or replacement, follow this procedure:

Determine the serial number of the component. For instructions, see Locating the Serial Number on an MX10008 Router or Component.
Obtain a Return Materials Authorization (RMA) number from the Juniper Technical Assistance Center (JTAC), as described in Contacting Customer Support to Obtain a Return Materials Authorization for a Router or Component.

Note:
Do not return any component to Juniper Networks unless you have first obtained an RMA number. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer through collect freight.
Pack the router or component for shipping, as described in Packing an MX10008 Router or Component for Shipping.

For more information about return and repair policies, see the customer support page at https://www.juniper.net/support/guidelines.html.

Locating the Serial Number on an MX10008 Router or Component

If you are returning a router or component to Juniper Networks for repair or replacement, you must locate the serial number of the router or component. You must provide the serial number to the Juniper Networks Technical Assistance Center (JTAC) when you contact them to obtain a Return Materials Authorization (RMA). See Contacting Customer Support to Obtain a Return Materials Authorization for a Router or Component.

If the router is operational and you can access the command-line interface (CLI), you can list serial numbers for the router and for some components with a CLI command. If you do not have access to the CLI or if the serial number for the component does not appear in the command output, you can locate the serial number ID label on the router or component.

Note:

If you want to find the serial number ID label on a component, you need to remove the component from the router chassis, for which you must have the required parts and tools available.

Listing the Chassis and Component Details Using the CLI
Locating the Chassis Serial Number ID Label on an MX10008
Locating the Serial Number ID Labels on MX10008 Power Supplies
Locating the Serial Number ID Labels on MX10008 Fan Trays and Fan Tray Controllers
Locating the Serial Number ID Labels on MX10008 Routing and Control Boards
Locating the Serial Number ID Labels on an MX10008 Line Card
Locating the Serial Number ID Labels on an MX10008 Switch Fabric Board (SFB)

Listing the Chassis and Component Details Using the CLI

To list the MX10008 chassis and the components and their serial numbers, use the show chassis hardware CLI operational mode command.

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user@device> show chassis hardware

Hardware inventory:
Item             Version  Part number  Serial number     Description
Chassis                                AF218             JNP10008 [MX10008]
Midplane         REV 05   750-071974   CAGY2639          Midplane 8
Routing Engine 0          BUILTIN      BUILTIN           RE X10
Routing Engine 1          BUILTIN      BUILTIN           RE X10
CB 0             REV 05   750-079562   CAJX5293          Control Board
CB 1             REV 03   750-079562   CAJS5123          Control Board
FPC 0            REV 04   750-084779   CAKR7006          JNP10K-LC2101
  CPU            REV 05   750-073391   CAKG1690          LC 2101 PMB
  PIC 0                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-064669   8543              QSFP28-LPBK
    Xcvr 1       REV 01   740-064669   8500              QSFP28-LPBK
    Xcvr 2       REV 01   740-064669   8493              QSFP28-LPBK
    Xcvr 3       REV 01   740-064669   8506              QSFP28-LPBK
  PIC 1                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-064669   8490              QSFP28-LPBK
    Xcvr 1       REV 01   740-064669   8494              QSFP28-LPBK
    Xcvr 2       REV 01   740-064669   8497              QSFP28-LPBK
    Xcvr 3       REV 01   740-064669   8488              QSFP28-LPBK
  PIC 2                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-064669   8496              QSFP28-LPBK
    Xcvr 1       REV 01   740-064669   8499              QSFP28-LPBK
    Xcvr 2       REV 01   740-064669   8547              QSFP28-LPBK
    Xcvr 3       REV 01   740-064669   8491              QSFP28-LPBK
  PIC 3                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-064669   8489              QSFP28-LPBK
    Xcvr 1       REV 01   740-064669   8498              QSFP28-LPBK
    Xcvr 2       REV 01   740-064669   8522              QSFP28-LPBK
    Xcvr 3       REV 01   740-064669   8542              QSFP28-LPBK
  PIC 4                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-064669   8519              QSFP28-LPBK
    Xcvr 1       REV 01   740-064669   8541              QSFP28-LPBK
    Xcvr 2       REV 01   740-064669   8495              QSFP28-LPBK
    Xcvr 3       REV 01   740-064669   8518              QSFP28-LPBK
  PIC 5                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-064669   8492              QSFP28-LPBK
    Xcvr 1       REV 01   740-064669   8544              QSFP28-LPBK
    Xcvr 2       REV 01   740-064669   8546              QSFP28-LPBK
    Xcvr 3       REV 01   740-064669   8545              QSFP28-LPBK
FPC 1            REV 04   750-084779   CAKR7008          JNP10K-LC2101
 CPU            REV 05   750-073391   CAKR1015          LC 2101 PMB
  PIC 0                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-064669   54582             QSFP28-LPBK
    Xcvr 1       REV 01   740-064669   54655             QSFP28-LPBK
    Xcvr 2       REV 01   740-064669   54589             QSFP28-LPBK
    Xcvr 3       REV 01   740-064669   54611             QSFP28-LPBK
  PIC 1                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-064669   54661             QSFP28-LPBK
    Xcvr 1       REV 01   740-064669   54604             QSFP28-LPBK
    Xcvr 2       REV 01   740-064669   54618             QSFP28-LPBK
    Xcvr 3       REV 01   740-064669   54662             QSFP28-LPBK
  PIC 2                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-064669   54654             QSFP28-LPBK
    Xcvr 1       REV 01   740-064669   54602             QSFP28-LPBK
    Xcvr 2       REV 01   740-064669   54594             QSFP28-LPBK
    Xcvr 3       REV 01   740-064669   54645             QSFP28-LPBK
  PIC 3                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-064669   54607             QSFP28-LPBK
    Xcvr 1       REV 01   740-064669   54634             QSFP28-LPBK
    Xcvr 2       REV 01   740-064669   54576             QSFP28-LPBK
    Xcvr 3       REV 01   740-064669   54657             QSFP28-LPBK
  PIC 4                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-064669   54580             QSFP28-LPBK
    Xcvr 1       REV 01   740-064669   54665             QSFP28-LPBK
    Xcvr 2       REV 01   740-064669   54651             QSFP28-LPBK
    Xcvr 3       REV 01   740-064669   54658             QSFP28-LPBK
  PIC 5                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-064669   54660             QSFP28-LPBK
    Xcvr 1       REV 01   740-064669   54616             QSFP28-LPBK
    Xcvr 2       REV 01   740-064669   54666             QSFP28-LPBK
    Xcvr 3       REV 01   740-064669   54656             QSFP28-LPBK
FPC 2            REV 04   750-084779   CAKN5712          JNP10K-LC2101
  CPU            REV 05   750-073391   CAKN1558          LC 2101 PMB
  PIC 0                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058734   1ECQ120306G       QSFP-100GBASE-SR4
    Xcvr 1       REV 01   740-058734   1ECQ120401P       QSFP-100GBASE-SR4
    Xcvr 2       REV 01   740-058734   1ECQ1210021       QSFP-100GBASE-SR4
    Xcvr 3       REV 01   740-058734   1ECQ120801J       QSFP-100GBASE-SR4
  PIC 1                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058734   1ECQ120307V       QSFP-100GBASE-SR4
    Xcvr 1       REV 01   740-058734   1ECQ120400V       QSFP-100GBASE-SR4
    Xcvr 2       REV 01   740-058734   1ECQ120304X       QSFP-100GBASE-SR4
    Xcvr 3       REV 01   740-058734   1ECQ120301B       QSFP-100GBASE-SR4
  PIC 2                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058734   1ECQ120800B       QSFP-100GBASE-SR4
    Xcvr 1       REV 01   740-058734   1ECQ1203011       QSFP-100GBASE-SR4
    Xcvr 2       REV 01   740-058734   1ECQ120308B       QSFP-100GBASE-SR4
    Xcvr 3       REV 01   740-058734   1ECQ120307F       QSFP-100GBASE-SR4
  PIC 3                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058734   1ECQ112108Y       QSFP-100GBASE-SR4
    Xcvr 1       REV 01   740-058734   1ECQ120304V       QSFP-100GBASE-SR4
    Xcvr 2       REV 01   740-058734   1ECQ1204019       QSFP-100GBASE-SR4
    Xcvr 3       REV 01   740-058734   1ECQ1209028       QSFP-100GBASE-SR4
  PIC 4                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058734   1ECQ120307X       QSFP-100GBASE-SR4
    Xcvr 1       REV 01   740-058734   1ECQ1203090       QSFP-100GBASE-SR4
    Xcvr 2       REV 01   740-058734   1ECQ120800G       QSFP-100GBASE-SR4
    Xcvr 3       REV 01   740-058734   1ECQ11180EV       QSFP-100GBASE-SR4
  PIC 5                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058734   1ECQ1121090       QSFP-100GBASE-SR4
    Xcvr 1       REV 01   740-058734   1ECQ1203091       QSFP-100GBASE-SR4
    Xcvr 2       REV 01   740-058734   1ECQ120303F       QSFP-100GBASE-SR4
    Xcvr 3       REV 01   740-058734   1ECQ120400W       QSFP-100GBASE-SR4
FPC 3            REV 04   750-084779   CAKR7020          JNP10K-LC2101
  CPU            REV 05   750-073391   CAKJ2876          LC 2101 PMB
  PIC 0                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058734   1ECQ120900E       QSFP-100GBASE-SR4
    Xcvr 1       REV 01   740-058734   1ECQ120306T       QSFP-100GBASE-SR4
    Xcvr 2       REV 01   740-058734   1ECQ120306A       QSFP-100GBASE-SR4
    Xcvr 3       REV 01   740-058734   1ECQ120800R       QSFP-100GBASE-SR4
  PIC 1                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058734   1ECQ11180DG       QSFP-100GBASE-SR4
    Xcvr 1       REV 01   740-058734   1ECQ120306Z       QSFP-100GBASE-SR4
    Xcvr 2       REV 01   740-058734   1ECQ120905A       QSFP-100GBASE-SR4
    Xcvr 3       REV 01   740-058734   1ECQ120303Z       QSFP-100GBASE-SR4
  PIC 2                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058734   1ECQ120902C       QSFP-100GBASE-SR4
    Xcvr 1       REV 01   740-058734   1ECQ120309X       QSFP-100GBASE-SR4
    Xcvr 2       REV 01   740-058734   1ECQ1209045       QSFP-100GBASE-SR4
    Xcvr 3       REV 01   740-058734   1ECQ120308G       QSFP-100GBASE-SR4
  PIC 3                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058734   1ECQ120901Y       QSFP-100GBASE-SR4
    Xcvr 1       REV 01   740-058734   1ECQ120307T       QSFP-100GBASE-SR4
    Xcvr 2       REV 01   740-058734   1ECQ11210AL       QSFP-100GBASE-SR4
    Xcvr 3       REV 01   740-058734   1ECQ11180DF       QSFP-100GBASE-SR4
  PIC 4                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058734   1ECQ120308H       QSFP-100GBASE-SR4
    Xcvr 1       REV 01   740-058734   1ECQ120303B       QSFP-100GBASE-SR4
    Xcvr 2       REV 01   740-058734   1ECQ120309H       QSFP-100GBASE-SR4
    Xcvr 3       REV 01   740-058734   1ECQ1203085       QSFP-100GBASE-SR4
  PIC 5                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058734   1ECQ120307J       QSFP-100GBASE-SR4
    Xcvr 1       REV 01   740-058734   1ECQ120800J       QSFP-100GBASE-SR4
    Xcvr 2       REV 01   740-058734   1ECQ11180E8       QSFP-100GBASE-SR4
    Xcvr 3       REV 01   740-058734   1ECQ11180ED       QSFP-100GBASE-SR4
FPC 4            REV 04   750-084779   CAKN5702          JNP10K-LC2101
  CPU            REV 05   750-073391   CAKJ2856          LC 2101 PMB
  PIC 0                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058734   1ECQ120902P       QSFP-100GBASE-SR4
    Xcvr 1       REV 01   740-058734   1ECQ120900M       QSFP-100GBASE-SR4
    Xcvr 2       REV 01   740-058734   1ECQ11200ZL       QSFP-100GBASE-SR4
    Xcvr 3       REV 01   740-058734   1ECQ1209014       QSFP-100GBASE-SR4
  PIC 1                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058734   1ECQ120901K       QSFP-100GBASE-SR4
    Xcvr 1       REV 01   740-058734   1ECQ12030C2       QSFP-100GBASE-SR4
    Xcvr 2       REV 01   740-058734   1ECQ120902T       QSFP-100GBASE-SR4
    Xcvr 3       REV 01   740-058734   1ECQ120305P       QSFP-100GBASE-SR4
  PIC 2                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058734   1ECQ1209051       QSFP-100GBASE-SR4
    Xcvr 1       REV 01   740-058734   1ECQ120900X       QSFP-100GBASE-SR4
    Xcvr 2       REV 01   740-058734   1ECQ120306Y       QSFP-100GBASE-SR4
    Xcvr 3       REV 01   740-058734   1ECQ1209010       QSFP-100GBASE-SR4
  PIC 3                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058734   1ECQ120307P       QSFP-100GBASE-SR4
    Xcvr 1       REV 01   740-058734   1ECQ1209011       QSFP-100GBASE-SR4
    Xcvr 2       REV 01   740-058734   1ECQ120901G       QSFP-100GBASE-SR4
    Xcvr 3       REV 01   740-058734   1ECQ1203079       QSFP-100GBASE-SR4
  PIC 4                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058734   1ECQ120901D       QSFP-100GBASE-SR4
    Xcvr 1       REV 01   740-058734   1ECQ1209017       QSFP-100GBASE-SR4
    Xcvr 2       REV 01   740-058734   1ECQ1209021       QSFP-100GBASE-SR4
    Xcvr 3       REV 01   740-058734   1ECQ120902R       QSFP-100GBASE-SR4
  PIC 5                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058734   1ECQ11200XW       QSFP-100GBASE-SR4
    Xcvr 1       REV 01   740-058734   1ECQ1203066       QSFP-100GBASE-SR4
    Xcvr 2       REV 01   740-058734   1ECQ120307E       QSFP-100GBASE-SR4
    Xcvr 3       REV 01   740-058734   1ECQ120900K       QSFP-100GBASE-SR4
FPC 5            REV 04   750-084779   CAKR7031          JNP10K-LC2101
  CPU            REV 05   750-073391   CAKJ2861          LC 2101 PMB
  PIC 0                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058734   1ECQ120309D       QSFP-100GBASE-SR4
    Xcvr 1       REV 01   740-058734   1ECQ120308J       QSFP-100GBASE-SR4
    Xcvr 2       REV 01   740-058734   1ECQ1203057       QSFP-100GBASE-SR4
    Xcvr 3       REV 01   740-058734   1ECQ120309K       QSFP-100GBASE-SR4
  PIC 1                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058734   1ECQ11180EG       QSFP-100GBASE-SR4
    Xcvr 1       REV 01   740-058734   1ECQ11210AA       QSFP-100GBASE-SR4
    Xcvr 2       REV 01   740-058734   1ECQ120401L       QSFP-100GBASE-SR4
    Xcvr 3       REV 01   740-058734   1ECQ1203093       QSFP-100GBASE-SR4
  PIC 2                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058734   1ECQ1208019       QSFP-100GBASE-SR4
    Xcvr 1       REV 01   740-058734   1ECQ1209038       QSFP-100GBASE-SR4
    Xcvr 2       REV 01   740-058734   1ECQ1203069       QSFP-100GBASE-SR4
    Xcvr 3       REV 01   740-058734   1ECQ120308D       QSFP-100GBASE-SR4
  PIC 3                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058734   1ECQ120900H       QSFP-100GBASE-SR4
    Xcvr 1       REV 01   740-058734   1ECQ1204016       QSFP-100GBASE-SR4
    Xcvr 2       REV 01   740-058734   1ECQ12030AA       QSFP-100GBASE-SR4
    Xcvr 3       REV 01   740-058734   1ECQ120903T       QSFP-100GBASE-SR4
  PIC 4                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058734   1ECQ120309B       QSFP-100GBASE-SR4
    Xcvr 1       REV 01   740-058734   1ECQ11180F1       QSFP-100GBASE-SR4
    Xcvr 2       REV 01   740-058734   1ECQ11180EJ       QSFP-100GBASE-SR4
    Xcvr 3       REV 01   740-058734   1ECQ1209013       QSFP-100GBASE-SR4
  PIC 5                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058734   1ECQ120308N       QSFP-100GBASE-SR4
    Xcvr 1       REV 01   740-058734   1ECQ120309G       QSFP-100GBASE-SR4
    Xcvr 2       REV 01   740-058734   1ECQ121001W       QSFP-100GBASE-SR4
    Xcvr 3       REV 01   740-058734   1ECQ120308W       QSFP-100GBASE-SR4
FPC 6            REV 04   750-084779   CAKN5708          JNP10K-LC2101
  CPU            REV 05   750-073391   CAKN1560          LC 2101 PMB
  PIC 0                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058734   1ECQ121002B       QSFP-100GBASE-SR4
    Xcvr 1       REV 01   740-058734   1ECQ1203099       QSFP-100GBASE-SR4
    Xcvr 2       REV 01   740-058734   1ECQ120307Z       QSFP-100GBASE-SR4
    Xcvr 3       REV 01   740-058734   1ECQ1210034       QSFP-100GBASE-SR4
  PIC 1                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058734   1ECQ1203064       QSFP-100GBASE-SR4
    Xcvr 1       REV 01   740-058734   1ECQ11180HC       QSFP-100GBASE-SR4
    Xcvr 2       REV 01   740-061409   1GCQA231090       QSFP-100GBASE-LR4-T2
    Xcvr 3       REV 01   740-061409   1GCQA2380AW       QSFP-100GBASE-LR4-T2
  PIC 2                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-061409   1GCQA23200V       QSFP-100GBASE-LR4-T2
    Xcvr 1       REV 01   740-061409   1GCQA2280GV       QSFP-100GBASE-LR4-T2
    Xcvr 2       REV 01   740-061409   1GCQA22804D       QSFP-100GBASE-LR4-T2
    Xcvr 3       REV 01   740-061409   1GCQA22813P       QSFP-100GBASE-LR4-T2
  PIC 3                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-061409   1GCQA23204M       QSFP-100GBASE-LR4-T2
    Xcvr 1       REV 01   740-061409   1GCQA2280LW       QSFP-100GBASE-LR4-T2
    Xcvr 2       REV 01   740-061409   1GCQA2310CM       QSFP-100GBASE-LR4-T2
    Xcvr 3       REV 01   740-061409   1GCQA23801F       QSFP-100GBASE-LR4-T2
  PIC 4                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-061409   1GCQA2380PB       QSFP-100GBASE-LR4-T2
    Xcvr 1       REV 01   740-061409   1GCQA229044       QSFP-100GBASE-LR4-T2
    Xcvr 2       REV 01   740-058734   1ECQ120309F       QSFP-100GBASE-SR4
    Xcvr 3       REV 01   740-058734   1ECQ120801D       QSFP-100GBASE-SR4
  PIC 5                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058734   1ECQ120305G       QSFP-100GBASE-SR4
    Xcvr 1       REV 01   740-058734   1ECQ1203084       QSFP-100GBASE-SR4
    Xcvr 2       REV 01   740-058734   1ECQ1204017       QSFP-100GBASE-SR4
    Xcvr 3       REV 01   740-058734   1ECQ11210NP       QSFP-100GBASE-SR4
FPC 7            REV 04   750-084779   CAKR7009          JNP10K-LC2101
  CPU            REV 05   750-073391   CAKR1004          LC 2101 PMB
  PIC 0                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058734   1ECQ120309E       QSFP-100GBASE-SR4
    Xcvr 1       REV 01   740-058734   1ECQ1203092       QSFP-100GBASE-SR4
    Xcvr 2       REV 01   740-058732   1BTQA21807H       QSFP-100GBASE-LR4
    Xcvr 3       REV 01   740-058732   1BTQA2180H4       QSFP-100GBASE-LR4
  PIC 1                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058732   1BTQA21807B       QSFP-100GBASE-LR4
    Xcvr 1       REV 01   740-058732   1BTQA21808P       QSFP-100GBASE-LR4
    Xcvr 2       REV 01   740-058732   1BTQA21807F       QSFP-100GBASE-LR4
    Xcvr 3       REV 01   740-058732   1BTQA2180GH       QSFP-100GBASE-LR4
  PIC 2                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058732   1BTQA21807J       QSFP-100GBASE-LR4
    Xcvr 1       REV 01   740-058732   1BTQA2180GK       QSFP-100GBASE-LR4
    Xcvr 2       REV 01   740-058732   1BTQA21807S       QSFP-100GBASE-LR4
    Xcvr 3       REV 01   740-058732   1BTQA218079       QSFP-100GBASE-LR4
  PIC 3                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058732   1BTQA2180H9       QSFP-100GBASE-LR4
    Xcvr 1       REV 01   740-058732   1BTQA2180GS       QSFP-100GBASE-LR4
    Xcvr 2       REV 01   740-058732   1BTQA2180GM       QSFP-100GBASE-LR4
    Xcvr 3       REV 01   740-058732   1BTQA21807A       QSFP-100GBASE-LR4
  PIC 4                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058732   1BTQA21807E       QSFP-100GBASE-LR4
    Xcvr 1       REV 01   740-058732   1BTQA218088       QSFP-100GBASE-LR4
    Xcvr 2       REV 01   740-058732   1BTQA2180H3       QSFP-100GBASE-LR4
    Xcvr 3       REV 01   740-058732   1BTQA21807R       QSFP-100GBASE-LR4
  PIC 5                   BUILTIN      BUILTIN           4xQSFP28 SYNCE
    Xcvr 0       REV 01   740-058732   1BTQA2180KN       QSFP-100GBASE-LR4
    Xcvr 1       REV 01   740-058732   1BTQA21807G       QSFP-100GBASE-LR4
    Xcvr 2       REV 01   740-061412   1HTQ521000N       QSFP-100G-CWDM4
    Xcvr 3       REV 01   740-061412   1HTQ5209020       QSFP-100G-CWDM4
FPD Board        REV 07   711-054687   CAGY2459          Front Panel Display
PEM 0            REV 02   740-073146   1EDL62503RK       Power Supply AC
PEM 1            REV 02   740-073146   1EDL631051X       Power Supply AC
PEM 2            REV 02   740-073146   1EDL73104YE       Power Supply AC
PEM 3            REV 02   740-073146   1EDL62503AL       Power Supply AC
PEM 4            REV 02   740-073146   1EDL62102EE       Power Supply AC
PEM 5            REV 02   740-073146   1EDL625036K       Power Supply AC
FTC 0            REV 03   750-072657   CAGY3565          Fan Controller 8
FTC 1            REV 03   750-072657   CAGY3562          Fan Controller 8
Fan Tray 0       REV 04   760-072656   CAHC8375          Fan Tray 8
Fan Tray 1       REV 04   760-072656   CAHC8372          Fan Tray 8
SFB 0            REV 28   750-072655   ACPR2589          Switch Fabric 8
SFB 1            REV 03   750-072655   CAGY3066          Switch Fabric 8
SFB 2            REV 28   750-072655   ACPP8485          Switch Fabric 8
SFB 3            REV 07   750-072655   ACNL2260          Switch Fabric 8
SFB 4            REV 01   750-072655   ACPN5048          Switch Fabric 8
SFB 5            REV 03   750-072655   CAGY3050          Switch Fabric 8
 

Locating the Chassis Serial Number ID Label on an MX10008

The serial number ID label is located on a label on the right side of the chassis. See Figure 1 for the location on an MX10008 .

Figure 1: MX10008 Serial Number Label

Locating the Serial Number ID Labels on MX10008 Power Supplies

The power supplies installed in an MX10008 are field-replaceable units (FRUs). For each FRU, you must remove the FRU from the router chassis to see the FRU serial number ID label.

JNP10K-PWR-AC power supply—The serial number ID label is on the right side of the power supply. See Figure 2.

Figure 2: JNP10K-PWR-AC Power Supply Serial Number Location
JNP10K-PWR-AC2 power supply—The serial ID label is on the right side of the power supply. See Figure 3.

Figure 3: JNP10K-PWR-AC2 Power Supply Serial Number Location
JNP10K-PWR-DC power supply—The serial number ID label is on the left side of the power supply. See Figure 4.

Figure 4: JNP10K-PWR-DC Power Supply Serial Number Location
JNP10K-PWR-DC2 power supply—The serial number ID label is on the left side of the power supply. See Figure 5.

Figure 5: JNP10K-PWR-DC2 Power Supply Serial Number Location
JNP10K-PWR-DC3 power supply—The serial number ID label is on the right side of the power supply. See Figure 6.

Figure 6: JNP10K-PWR-DC3 Power Supply Serial Number Location

1
—
Serial number ID label

Locating the Serial Number ID Labels on MX10008 Fan Trays and Fan Tray Controllers

The two fan trays and their associated fan tray controllers installed in an MX10008 are field-replaceable units (FRUs). For each FRU, you must remove the FRU from the router chassis to see the FRU serial number ID label.

Fan tray–The serial number ID label for both fan tray models (JNP10008-FAN and JNP10008-FAN2) is located on the inside of the fan tray at the base of the fan tray control board. See Figure 7.

Figure 7: MX10008 Fan Tray Serial Number Location
Fan tray controller–The serial number ID label for both fan tray controller models (JNP10008-FAN-CTRL and JNP10008-FTC2) is located on the top of the fan tray controller. See Figure 8.

Figure 8: MX10008 Fan Tray Controller Serial Number Location

Locating the Serial Number ID Labels on MX10008 Routing and Control Boards

The serial number ID label for an RCB is located on the connector end of the unit. See Figure 9.

Figure 9: MX10008 RCB Serial Number Location

Locating the Serial Number ID Labels on an MX10008 Line Card

The serial number ID label for a line card is located on the connector end of the card. See Figure 10.

Figure 10: MX10008 Line Card Serial Number Location

Locating the Serial Number ID Labels on an MX10008 Switch Fabric Board (SFB)

The serial number ID label for an SFB is located on the PC board. See Figure 11.

Figure 11: MX10008 SFB Serial Number Location

Contacting Customer Support to Obtain a Return Materials Authorization for a Router or Component

If you are returning a MX10008 router or component to Juniper Networks for repair or replacement, you must first obtain a Return Materials Authorization (RMA) from the Juniper Networks Technical Assistance Center (JTAC).

After locating the serial number of the device or component you want to return, open a service request with Juniper Networks Technical Assistance Center (JTAC) on the Web or by telephone.

For instructions on locating the serial number of the device or component you want to return, see the following device instructions:

Locating the Serial Number on an MX10008 Router or Component

Before you request an RMA from JTAC, be prepared to provide the following information:

Your existing service request number, if you have one
Serial number of the component
Your name, organization name, telephone number, fax number, and shipping address
Details of the failure or problem
Type of activity being performed on the device when the problem occurred
Configuration data displayed by one or more show commands

You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:

Service Request Manager: https://support.juniper.net/support/
Telephone: +1-888-314-JTAC (+1-888-314-5822), toll-free in the USA, Canada, and Mexico

Note:

For international or direct-dial options in countries without toll-free numbers, see https://www.juniper.net/support/requesting-support.html.

If you are contacting JTAC by telephone, enter your 12-digit service request number followed by the pound (#) key for an existing case, or press the star (*) key to be routed to the next available support engineer.

The support representative validates your request and issues an RMA number for return of the component.

Packing an MX10008 Router or Component for Shipping

Follow this procedure if you are returning an MX10008 chassis or component to Juniper Networks for repair or replacement.

Before you pack an MX10008 or component:

Ensure that you have taken the necessary precautions to prevent electrostatic discharge (ESD) damage. See Prevention of Electrostatic Discharge Damage.
Pack your chassis or component using one of these materials:
- Use the packing material from the replacement chassis or component
- Retrieve the original shipping carton and packing materials

Contact your JTAC representative if you do not have these materials, to learn about approved packing materials. See Contact Customer Support.

Ensure that you have the following parts and tools available:

ESD grounding strap.
Electrostatic bag, one for each component.
If you are returning the chassis:
- A 13/32-in. or 10-mm open-end or socket wrench to install the bracket bolts on the chassis and shipping pallet
- An appropriate screwdriver for the mounting screws used on your rack.

This topic covers:

Packing an MX10008 Chassis for Shipping
Packing MX10008 Components for Shipping

Packing an MX10008 Chassis for Shipping

The MX10008 is shipped in a cardboard box that has a two-layer wooden pallet base with foam cushioning between the layers. The router chassis is bolted to the pallet base with four pallet fasteners, two on each side of the chassis. See Figure 12 for the stacking configuration of the MX10008 .

Figure 12: Stacking Configuration for Packing the MX10008 Chassis

To pack an MX10008 for shipping:

Power down the chassis and remove the power cables. See Powering Off an MX10008 Router.
Remove the cables that connect the MX10008 to all external devices.
Remove all line cards and pack them in their original shipping containers. See Packing an MX10008 Router or Component for Shipping.
Install covers over empty slots.
Leave components that came installed in the chassis in the chassis, such as the Control Boards or power supplies.
Move the wooden pallet and packing material to a staging area as close to the router as possible. Make sure there is enough space to move the chassis from the rack to the wooden pallet.
Position a mechanical lift under the device. If a mechanical lift is not available, have three people support the weight of the router while another person uses the screwdriver to remove the front mounting screws that attach the chassis mounting brackets to the rack. For MX10008 removal, see Removing an MX10008 Router From a Four-Post Rack Using a Mechanical Lift or Manually Removing an MX10008 Router from a 4-Post Rack. .
Remove the router from the rack (see MX10008 Chassis Lifting Guidelines) and place the router on the shipping pallet. Position the router on the pallet so that the front of the router is facing the silkscreened “front” mark on the pallet. The pallet also has crop marks to guide you in positioning the chassis
Use the 13/32-in. or 10-mm open-end or socket wrench to install the four sets of brackets and bolts that secure the chassis to the wooden pallet.
Slide the plastic cover over the router chassis. The plastic cover is part of the router’s original packing materials.
Place the packing foam on top of and around the router.
Place the power cords in the box.
Remove the adjustable mounting brackets from the rack and place them and their connecting screws in the accessory box.
If you are returning accessories or FRUs with the router, pack them as instructed in Packing MX10008 Components for Shipping.
Verify that all accessories are present. See Unpacking Line Cards, RCBs, and Switch Fabric Boards.
Slide the cardboard box over the chassis, making sure that the arrows on the box point up and the pallet fasteners to secure the cardboard box to the wooden pallet are near the bottom.
Attach the cardboard box to the wooden pallet by screwing two screws into each of the four pallet fasteners. See Figure 13.
Figure 13: Attaching the MX10008 to the Pallet
Write the RMA number on the exterior of the box to ensure proper tracking.

Packing MX10008 Components for Shipping

Before you begin packing a router component, ensure that you have the following parts and tools available:

Antistatic bag, one for each component
Electrostatic discharge (ESD) grounding strap

CAUTION:

Do not stack router components. Return individual components in separate boxes if they do not fit together on one level in the shipping box.

To pack and ship MX10008 components:

Place individual FRUs in antistatic bags.
Use the original packing materials if they are available. If the original packing materials are not available, ensure the component is adequately packed to prevent damage during transit. The packing material you use must be able to support the weight of the component.
Ensure that the components are adequately protected with packing materials and packed so that the pieces are prevented from moving around inside the carton.
Close the top of the cardboard shipping box and seal it with packing tape.
Write the RMA number on the exterior of the box to ensure proper tracking.

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MX10008 Universal Routing Platform Hardware Guide

ON THIS PAGE

Returning the MX10008 Chassis or Components

Returning a Router or Component for Repair or Replacement

Locating the Serial Number on an MX10008 Router or Component

Listing the Chassis and Component Details Using the CLI

Locating the Chassis Serial Number ID Label on an MX10008

Locating the Serial Number ID Labels on MX10008 Power Supplies

Locating the Serial Number ID Labels on MX10008 Fan Trays and Fan Tray Controllers

Locating the Serial Number ID Labels on MX10008 Routing and Control Boards

Locating the Serial Number ID Labels on an MX10008 Line Card

Locating the Serial Number ID Labels on an MX10008 Switch Fabric Board (SFB)

Contacting Customer Support to Obtain a Return Materials Authorization for a Router or Component

Packing an MX10008 Router or Component for Shipping

Packing an MX10008 Chassis for Shipping

Packing MX10008 Components for Shipping

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MX10008 Universal Routing Platform Hardware Guide

ON THIS PAGE

Returning the MX10008 Chassis or Components

Returning a Router or Component for Repair or Replacement

Locating the Serial Number on an MX10008 Router or Component

Listing the Chassis and Component Details Using the CLI

Locating the Chassis Serial Number ID Label on an MX10008

Locating the Serial Number ID Labels on MX10008 Power Supplies

Locating the Serial Number ID Labels on MX10008 Fan Trays and Fan Tray Controllers

Locating the Serial Number ID Labels on MX10008 Routing and Control Boards

Locating the Serial Number ID Labels on an MX10008 Line Card

Locating the Serial Number ID Labels on an MX10008 Switch Fabric Board (SFB)

Contacting Customer Support to Obtain a Return Materials Authorization for a Router or Component

Packing an MX10008 Router or Component for Shipping

Packing an MX10008 Chassis for Shipping

Packing MX10008 Components for Shipping

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