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{ "lLangCode": "en", "lName": "English", "lCountryCode": "us", "transcode": "en_US" }
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Return a QFX5130 Chassis or Components

date_range 13-Aug-24

Locate the Serial Number on a QFX5130 Device or Component

If you are need to return a switch or component to Juniper Networks for repair or replacement, you must locate the serial number of the switch or component. You must provide this serial number to the Juniper Networks Technical Assistance Center (JTAC) when you contact them to obtain a Return Materials Authorization (RMA).

If the switch is operational and you can access the CLI), you can list serial numbers for the switch and for some components with a CLI command. If you do not have access to the CLI or if the serial number for the component does not appear in the command output, you can locate the serial number ID label on the switch or component.

Note:

If you want to find the serial number ID label on a component, you need to remove the component from the switch chassis, for which you must have the required parts and tools available.

List the Chassis and Component Details Using the CLI

To list the switch and components and their serial numbers, use the show chassis hardware CLI operational mode command. The following outputs list the switch components and serial numbers for QFX5130-32CD/QFX5130E-32CD and QFX5130-48C switches.

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user@device> show chassis hardware
Hardware inventory:
Item             Version  Part number  Serial number     Description
Chassis                                YR0220110001      QFX5130-32CD
PSM 0            REV 04   740-085431   1ED79400163       JPSU-1600W-AC-AFO
PSM 1            REV 04   740-085431   1ED79520440       JPSU-1600W-AC-AFO
Routing Engine 0          BUILTIN      BUILTIN           RE-QFX5130-32CD
CB 0             REV 02   650-109783   YR0220110001      QFX5130-32CD
FPC 0                     BUILTIN      BUILTIN           QFX5130-32CD
  PIC 0                   BUILTIN      BUILTIN           32X400G-QSFP-DD
    Xcvr 0       REV 01   720-087756   1P1C45A5012NL     QSFP56-DD-400G-CR8-CU-1M
    Xcvr 1       REV 01   720-087756   1P1C45A5012NL     QSFP56-DD-400G-CR8-CU-1M
    Xcvr 2       REV 01   720-087756   1P1C45A5012PF     QSFP56-DD-400G-CR8-CU-1M
    Xcvr 3       REV 01   720-087756   1P1C45A5012PF     QSFP56-DD-400G-CR8-CU-1M
    Xcvr 4       REV 01   720-087756   1P1C45A5012PK     QSFP56-DD-400G-CR8-CU-1M
    Xcvr 5       REV 01   720-087756   1P1C45A5012PK     QSFP56-DD-400G-CR8-CU-1M
    Xcvr 6       UEV 01   740-061001   1RC4251600Q       QSFP28-100G-CU3M
    Xcvr 7       UEV 01   740-061001   1RC4251600Q       QSFP28-100G-CU3M
    Xcvr 8       REV 01   740-090165   1W1CSAA525004     QSFP56-DD-400G-AOC-3M
    Xcvr 9       REV 01   740-090165   1W1CSAA525004     QSFP56-DD-400G-AOC-3M
    Xcvr 10      REV 01   740-038623   APF13500017WBL    QSFP+-40G-CU1M
    Xcvr 11      REV 01   740-038623   APF13500017WBL    QSFP+-40G-CU1M
    Xcvr 12      REV 01   740-085349   2J1TZBA51000U     QSFP56-DD-400G-FR4
    Xcvr 13      REV 01   740-085349   2J1TZBA51000W     QSFP56-DD-400G-FR4
    Xcvr 14      UEV 01   740-061001   1RC42516042       QSFP28-100G-CU3M
    Xcvr 15      REV 01   740-061001   1RC42516042       QSFP28-100G-CU3M
    Xcvr 16      REV 01   740-061000   1RC4024704E       QSFP28-100G-CU1M
    Xcvr 17      REV 01   740-061000   1RC4024704E       QSFP28-100G-CU1M
    Xcvr 18      REV 01   740-061411   1ACS4332088       QSFP28-100G-AOC-10M
    Xcvr 19      REV 01   740-061411   1ACS4332088       QSFP28-100G-AOC-10M
    Xcvr 20      REV 01   720-087756   1P1C45A5012PP     QSFP56-DD-400G-CR8-CU-1M
    Xcvr 21      REV 01   720-087756   1P1C45A5012PP     QSFP56-DD-400G-CR8-CU-1M
    Xcvr 22      UEV 01   740-061001   1RC4251602A       QSFP28-100G-CU3M
    Xcvr 23      REV 01   740-061001   1RC4251602A       QSFP28-100G-CU3M
    Xcvr 24      REV 01   720-087756   1P1C45A5012PC     QSFP56-DD-400G-CR8-CU-1M
    Xcvr 25      REV 01   720-087756   1P1C45A5012PC     QSFP56-DD-400G-CR8-CU-1M
    Xcvr 26      REV 01   720-087756   1P1C45A5012RK     QSFP56-DD-400G-CR8-CU-1M
    Xcvr 27      REV 01   720-087756   1P1C45A5012RK     QSFP56-DD-400G-CR8-CU-1M
    Xcvr 28      REV 01   740-102183   49855             QSFP56-DD LPBK
    Xcvr 29      REV 01   740-102183   49915             QSFP56-DD LPBK
    Xcvr 30      REV 01   740-102183   49866             QSFP56-DD LPBK
    Xcvr 31      REV 01   740-102183   49926             QSFP56-DD LPBK
    Xcvr 32      REV 01   740-021308   MSP0RD7           SFP+-10G-SR
    Xcvr 33      REV 01   740-030658   AD1125A04M8       SFP+-10G-USR
Fan Tray 0                                               QFX5130-32CD Fan Tray, Front to Back Airflow - AFO
Fan Tray 1                                               QFX5130-32CD Fan Tray, Front to Back Airflow - AFO
Fan Tray 2                                               QFX5130-32CD Fan Tray, Front to Back Airflow - AFO
Fan Tray 3                                               QFX5130-32CD Fan Tray, Front to Back Airflow - AFO
Fan Tray 4                                               QFX5130-32CD Fan Tray, Front to Back Airflow - AFO
Fan Tray 5                                               QFX5130-32CD Fan Tray, Front to Back Airflow – AFO
user@device
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root@re0> show chassis hardware
Hardware inventory:
Item             Version  Part number  Serial number     Description
Chassis                                FY4123AV0014      QFX5130-48C      
PSM 0            REV 05   740-085431   1ED7D269551       AC AFO 1600W PSU
PSM 1            REV 05   740-085431   1ED7D269530       AC AFO 1600W PSU
Routing Engine 0          BUILTIN      BUILTIN           RE-QFX5130-48C
CB 0             REV      650-155744   FY4123AV0014      QFX5130-48C
FPC 0                     BUILTIN      BUILTIN           QFX5130-48C
  PIC 0                   BUILTIN      BUILTIN           48xSFP56-DD + 8xQSFPDD
    Xcvr 0       REV 01   740-154777   2E1CWOA826015     SFP-DD-100G-AOC-20M
    Xcvr 1       REV 01   740-154777   2E1CWOA826015     SFP-DD-100G-AOC-20M
    Xcvr 2       REV 01   740-154771   2E1CWHA822004     SFP-DD-100G-AOC-1M
    Xcvr 3       REV 01   740-154771   2E1CWHA822004     SFP-DD-100G-AOC-1M
    Xcvr 4       REV 01   740-154776   2E1CWNA826004     SFP-DD-100G-AOC-15M
    Xcvr 5       REV 01   740-154776   2E1CWNA826004     SFP-DD-100G-AOC-15M
    Xcvr 6       REV 01   740-154774   2E1CWLA821003     SFP-DD-100G-AOC-7M
    Xcvr 7       REV 01   740-154774   2E1CWLA821003     SFP-DD-100G-AOC-7M
    Xcvr 8       REV 01   740-154773   2E1CWKA822004     SFP-DD-100G-AOC-5M
    Xcvr 9       REV 01   740-154773   2E1CWKA822004     SFP-DD-100G-AOC-5M
    Xcvr 10      REV 01   740-154778   2E1CWPA821019     SFP-DD-100G-AOC-30M
    Xcvr 11      REV 01   740-154778   2E1CWPA821019     SFP-DD-100G-AOC-30M
    Xcvr 12      REV 01   740-154775   2E1CWMA826016     SFP-DD-100G-AOC-10M
    Xcvr 13      REV 01   740-154775   2E1CWMA826016     SFP-DD-100G-AOC-10M
    Xcvr 14      REV 01   740-154773   1W1CWKA752002     SFP-DD-100G-AOC-5M
    Xcvr 15      REV 01   740-154773   1W1CWKA752002     SFP-DD-100G-AOC-5M
    Xcvr 16      REV 01   740-154774   1W1CWLA80800E     SFP-DD-100G-AOC-7M
    Xcvr 17      REV 01   740-154774   1W1CWLA80800E     SFP-DD-100G-AOC-7M
    Xcvr 18      REV 01   740-154775   1W1CWMA80800B     SFP-DD-100G-AOC-10M
    Xcvr 19      REV 01   740-154775   1W1CWMA80800B     SFP-DD-100G-AOC-10M
    Xcvr 20      REV 01   740-154772   1W1CWJA808004     SFP-DD-100G-AOC-3M
    Xcvr 21      REV 01   740-154772   1W1CWJA808004     SFP-DD-100G-AOC-3M
    Xcvr 24      REV 01   740-154776   1W1CWNA751003     SFP-DD-100G-AOC-15M
    Xcvr 25      REV 01   740-154776   1W1CWNA751003     SFP-DD-100G-AOC-15M
    Xcvr 26      REV 01   740-154777   1W1CWOA803001     SFP-DD-100G-AOC-20M
    Xcvr 27      REV 01   740-154777   1W1CWOA803001     SFP-DD-100G-AOC-20M
    Xcvr 28      REV 01   740-154771   1W1CWHA75100D     SFP-DD-100G-AOC-1M
    Xcvr 29      REV 01   740-154771   1W1CWHA75100D     SFP-DD-100G-AOC-1M
    Xcvr 34      REV 01   740-152195   1W1CZPA82003T     SFP-DD-100GBASE-DR
    Xcvr 36      REV 01   740-154778   1W1CWPA752004     SFP-DD-100G-AOC-30M
    Xcvr 37      REV 01   740-154778   1W1CWPA752004     SFP-DD-100G-AOC-30M
    Xcvr 38      REV 01   740-152196   1W1CZQA82000B     SFP-DD-100G-FR1
    Xcvr 40      REV 01   740-152197   1W1CZSA819010     SFP-DD-100G-LR1
    Xcvr 48      REV 01   740-085351   1W2CZ7A73400E     QSFP56-DD-400GBASE-DR4
    Xcvr 49      REV 01   740-058734   1ACQ113712F       QSFP-100GBASE-SR4
    Xcvr 50      REV 01   740-085351   1W2CZ7A649004     QSFP56-DD-400GBASE-DR4
    Xcvr 51      REV 01   740-085351   1W2CZ7A734004     QSFP56-DD-400GBASE-DR4
    Xcvr 52      REV 01   740-085351   1W2CZ7A73400A     QSFP56-DD-400GBASE-DR4
    Xcvr 53      REV 01   740-085351   1W2CZ7A73400N     QSFP56-DD-400GBASE-DR4
    Xcvr 54      REV 01   740-085351   1W2CZ7A53402R     QSFP56-DD-400GBASE-DR4
    Xcvr 55      REV 01   740-085351   1W2CZ7A54500A     QSFP56-DD-400GBASE-DR4
    Xcvr 57      REV 01   740-030658   1A1MWGA7506HN     SFP+-10G-USR
Fan Tray 0                                               QFX5130-48C/CM Fan Tray, Front to Back Airflow - AFO
Fan Tray 1                                               QFX5130-48C/CM Fan Tray, Front to Back Airflow - AFO
Fan Tray 2                                               QFX5130-48C/CM Fan Tray, Front to Back Airflow - AFO
Fan Tray 3                                               QFX5130-48C/CM Fan Tray, Front to Back Airflow - AFO
Fan Tray 4                                               QFX5130-48C/CM Fan Tray, Front to Back Airflow - AFO
Fan Tray 5                                               QFX5130-48C/CM Fan Tray, Front to Back Airflow - AFO

Locate the Chassis Serial Number ID Label on a QFX5130 Switch

You can find the chassis serial number in either the show chassis hardware command output or physically on a pull-out tab located on the right side of the QFX5130-32CD/QFX5130E-32CD port panel. See Figure 1 for the QFX5130-32CD/QFX5130E-32CD. The chassis serial number for QFX5130-48C is located on the top panel. See Figure 2.

Figure 1: Location of the Serial Number ID Label on a QFX5130-32CD/QFX5130E-32CD SwitchLocation of the Serial Number ID Label on a QFX5130-32CD/QFX5130E-32CD Switch
Figure 2: Location of the Serial Number ID Label on a QFX5130-48C Switch Location of the Serial Number ID Label on a QFX5130-48C Switch

Locate the Serial Number ID Labels on FRUs in a QFX5130 Switch

The power supplies and fan modules installed in a QFX5130-32CD/QFX5130E-32CD are field-replaceable units (FRUs). For each FRU, you must remove the FRU from the switch chassis to see the FRU serial number ID label.

Note:

You must remove the fan module to read the fan serial number from the serial number ID label. The fan module serial number cannot be viewed through the CLI. Fan Tray 2 refers to the third module from the left, counting from 0.

  • AC Power supply—The serial number ID label is on the top of the AC power supply. Figure 3 shows the location of the serial number ID label on the AC power supply for QFX5130 switches.

    Figure 3: Serial Number ID Label on a QFX5130 AC Power SupplySerial Number ID Label on a QFX5130 AC Power Supply
  • Fan module—The serial number ID label is on the bottom of the fan module for QFX5130-32CD/QFX5130E-32CD switches. Figure 4 shows the location of serial number on QFX5130-32CD/QFX5130E-32CD switches. The serial number ID label is on the side of the fan module for QFX5130-48C switches. Figure 5 shows the location of serial number on QFX5130-48C switches.

    Figure 4: Serial Number ID Label on a QFX5130-32CD/QFX5130E-32CD Fan ModuleSerial Number ID Label on a QFX5130-32CD/QFX5130E-32CD Fan Module
    Figure 5: Serial Number ID Label on a QFX5130-48C Fan Module Serial Number ID Label on a QFX5130-48C Fan Module

Remove the Solid-State Drives for RMA on QFX5130-32CD/QFX5130E-32CD Switches

The QFX5130-32CD/QFX5130E-32CD switches have two solid-state drives (SSDs) that store the software images, system logs, and the configuration files. Before returning a chassis to Juniper Networks as part of a Return Merchandise Authorization (RMA), you have the option of removing the SSDs and disposing them according to your own company’s security procedures. Before you begin this procedure, ensure you have the following tools:

  • ESD grounding strip (not provided)

  • Number 2 Phillips screwdriver

Use this optional procedure to remove the drives from the QFX5130-32CD/QFX5130E-32CD switches after the device has shutdown and you’ve removed it from the rack or cabinet. The SSD doors are located on the top of the QFX5130-32CD/QFX5130E-32CD switch.

  1. Attach the ESD grounding strap to your bare wrist and to a site ESD point.
  2. Place the device on a firm surface such as a workbench or a table with the SSD doors facing up.
  3. Use the number 2 Phillips screwdriver to remove the three flat-head screws from each door on the top of the device. See Figure 6.
    Figure 6: Remove Screws on SSD Doors for a QFX5130-32CD/QFX5130E-32CD Switch Remove Screws on SSD Doors for a QFX5130-32CD/QFX5130E-32CD Switch
  4. Remove the doors and set aside the screws.
  5. Use the Phillips screwdriver to remove the screw on one of the SSDs and set it aside.
    Figure 7: Removing the Screw and Lifting the SDD OutRemoving the Screw and Lifting the SDD Out
  6. Lift the end furthest from the connector and remove from the cavity. Repeat Step 5 and Step 6.
  7. Replace the screws and hand-tighten the screws using the Phillips screwdriver.
  8. Replace the SSD doors and the six flat-head screws.
    Figure 8: Replace the Screws on the SSD Doors of the QFX5130-32CD/QFX5130E-32CDReplace the Screws on the SSD Doors of the QFX5130-32CD/QFX5130E-32CD
  9. Hand tighten the screws using the number 2 Phillips screwdriver.
  10. Dispose of the SSDs according to your site security procedures.

Remove the Solid-State Drives for RMA on a QFX5130-48C Switch

The QFX5130-48C switches have two solid-state drives (SSDs) that store the software images, system logs, and the configuration files. Before returning a chassis to Juniper Networks as part of a Return Merchandise Authorization (RMA), you have the option of removing the SSDs and disposing them according to your own company’s security procedures. Before you begin this procedure, ensure you have the following tools:

  • ESD grounding strip (not provided)

  • Number 2 Phillips screwdriver

Use this optional procedure to remove the drives from the QFX5130-48C switches after the device has shutdown and you’ve removed it from the rack or cabinet. The SSD door is located on top of QFX5130-48C switch.

  1. Attach the ESD grounding strap to your bare wrist and to a site ESD point.
  2. Place the device on a firm surface such as a workbench or a table with the SSD doors facing up.
  3. Use the number 2 Philips screwdriver to remove the four flat-head screws from the single door on top of the device. See Figure 9.
    Figure 9: Remove Screws on SSD Doors for a QFX5130-48C Switch
  4. Remove the door and set aside the screws.
  5. Use the Phillips screwdriver to remove the screw on one SSD and set it aside. See Figure 10
    Figure 10: Removing the Screw and Lifting the SDD Out of a QFX5130-48C Switch Removing the Screw and Lifting the SDD Out of a QFX5130-48C Switch
  6. Lift the end furthest from the connector and remove from the cavity.
  7. Replace screws and hand-tighten them using the Phillips screwdriver.
  8. Replace the SSD door and four flat-head screws.
    Figure 11: Replace the Screws on the SSD Doors of the QFX5130-32CD Replace the Screws on the SSD Doors of the QFX5130-32CD
  9. Hand tighten the screws using the number 2 Phillips screwdriver.
  10. Dispose of the SSDs according to your site security procedures.

How to Return a Hardware Component to Juniper Networks, Inc.

If a hardware component fails, please contact Juniper Networks, Inc. to obtain a Return Material Authorization (RMA) number. This number is used to track the returned material at the factory and to return repaired or new components to the customer as needed.

Note:

Do not return any component to Juniper Networks, Inc. unless you have first obtained an RMA number. Juniper Networks, Inc. reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer by collect freight.

For more information about return and repair policies, see the customer support webpage at https://support.juniper.net/support/.

For product problems or technical support issues, contact the Juniper Networks Technical Assistance Center (JTAC) by using the Service Request Manager link at https://support.juniper.net/support/ or at 1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the United States).

To return a defective hardware component:

  1. Determine the part number and serial number of the defective component.
  2. Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC). You can send e-mail or telephone as described above.
  3. Provide the following information in your e-mail message or during the telephone call:
    • Part number and serial number of component

    • Your name, organization name, telephone number, and fax number

    • Description of the failure

  4. The support representative validates your request and issues an RMA number for return of the component.
  5. Pack the component for shipment.

Guidelines for Packing Hardware Components for Shipment

To pack and ship individual components:

  • When you return components, make sure that they are adequately protected with packing materials and packed so that the pieces are prevented from moving around inside the carton.

  • Use the original shipping materials if they are available.

  • Place individual components in antistatic bags.

  • Write the RMA number on the exterior of the box to ensure proper tracking.

CAUTION:

Do not stack any of the hardware components.

Pack a QFX5130 Device or Component for Shipping

If you are returning a QFX5130 or one of its components to Juniper Networks for repair or replacement, pack the item as described in this topic.

Before you pack a QFX5130 switch or component:

Ensure that you have the following parts and tools available:

  • ESD grounding strap.

  • Antistatic bag, one for each component.

  • If you are returning the chassis, an appropriate screwdriver for the mounting screws used on your rack or cabinet.

This topic describes:

Pack a QFX5130 Switch for Shipping

To pack a QFX5130 switch for shipping:

  1. Power down the switch and remove the power cables. See Power Off a QFX5130 Switch.
  2. Remove the cables that connect the QFX5130 switch to all external devices.
  3. Remove all field-replaceable units (FRUs) from the switch.
  4. Have one person support the weight of the switch while another person unscrews and removes the mounting screws.
  5. Remove the switch from the rack or cabinet (see QFX5130 Installation Safety Guidelines) and place the switch in a large antistatic bag.
  6. Place the switch in the shipping carton.
  7. Place the packing foam on top of and around the switch.
  8. If you are returning accessories or FRUs with the switch, pack them as instructed in Pack QFX5130 Components for Shipping.
  9. Replace the accessory box on top of the packing foam.
  10. Close the top of the cardboard shipping box and seal it with packing tape.
  11. Write the RMA number on the exterior of the box to ensure proper tracking.

Pack QFX5130 Components for Shipping

CAUTION:

Do not stack switch components. Return individual components in separate boxes if they do not fit together on one level in the shipping box.

To pack and ship QFX5130 components:

  • Place individual FRUs in antistatic bags.

  • Ensure that the components are adequately protected with packing materials and packed so that the pieces are prevented from moving around inside the carton.

  • Close the top of the cardboard shipping box and seal it with packing tape.

  • Write the RMA number on the exterior of the box to ensure proper tracking.

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