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- play_arrow System Overview and Specifications
- play_arrow Site Planning and Preparation
- play_arrow Installation and Configuration
- play_arrow Maintain Components
- play_arrow Troubleshoot Hardware
- play_arrow Safety and Compliance Information
Returning the QFX5230-64CD Chassis or Components
Locating the Serial Number on a QFX5230-64CD Device or Component
If you are returning a switch or component to Juniper Networks for repair or replacement, you must locate the serial number of the switch or component. You must provide this serial number to the Juniper Networks Technical Assistance Center (JTAC) when you contact them to obtain a Return Materials Authorization (RMA).
If the switch is operational and you can access the CLI), you can list serial numbers for the switch and for some components with a CLI command. If you do not have access to the CLI or if the serial number for the component does not appear in the command output, you can locate the serial number ID label on the switch or component.
If you want to find the serial number ID label on a component, you need to remove the component from the switch chassis, for which you must have the required parts and tools available.
- Locating the Chassis Serial Number ID Label on a QFX5230-64CD Switch
- Locating the Serial Number ID Labels on QFX5230-64CD FRU Components
Locating the Chassis Serial Number ID Label on a QFX5230-64CD Switch
You can find the chassis serial number in either the show chassis
hardware command output or physically on a sticker located on the right side
of the QFX5230-64CD port panel. For an example of where to find the serial number ID
label on the chassis, see Figure 1.
Serial Number ID Label
Locating the Serial Number ID Labels on QFX5230-64CD FRU Components
The power supplies and fan modules installed in a QFX5230-64CD are field-replaceable units (FRUs). For each FRU, you must remove the FRU from the switch chassis to see the FRU serial number ID label.
1. AC power supply—The serial number ID label is on the top of the AC power supply.
Serial Number ID Label
Serial Number ID Label
Serial Number ID Label
Removing the Solid-State Drives for RMA
The QFX5230-64CD models have two solid-state drives (SSDs) that store the software images, system logs, and the configuration files. Before returning a chassis to Juniper Networks as part of a Return Merchandise Authorization (RMA), you have the option of removing the SSDs and disposing them according to your own company’s security procedures. Before you begin this procedure, see Remove a SATA Solid State Drive from a QFX5230-64CD Switch for information on how to remove the SSDs.
How to Return a Hardware Component to Juniper Networks, Inc.
If a hardware component fails, please contact Juniper Networks, Inc. to obtain a Return Material Authorization (RMA) number. This number is used to track the returned material at the factory and to return repaired or new components to the customer as needed.
Do not return any component to Juniper Networks, Inc. unless you have first obtained an RMA number. Juniper Networks, Inc. reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer by collect freight.
For more information about return and repair policies, see the customer support webpage at https://support.juniper.net/support/.
For product problems or technical support issues, contact the Juniper Networks Technical Assistance Center (JTAC) by using the Service Request Manager link at https://support.juniper.net/support/ or at 1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the United States).
To return a defective hardware component:
Guidelines for Packing Hardware Components for Shipment
To pack and ship individual components:
When you return components, make sure that they are adequately protected with packing materials and packed so that the pieces are prevented from moving around inside the carton.
Use the original shipping materials if they are available.
Place individual components in antistatic bags.
Write the RMA number on the exterior of the box to ensure proper tracking.
Do not stack any of the hardware components.
Packing a QFX5230-64CD Device or Component for Shipping
If you are returning a QFX5230-64CD or one of its components to Juniper Networks for repair or replacement, pack the item as described in this topic.
Before you pack a QFX5230-64CD or component:
Ensure that you have taken the necessary precautions to prevent electrostatic discharge (ESD) damage. See Prevention of Electrostatic Discharge Damage.
Retrieve the original shipping carton and packing materials. Contact your JTAC representative if you do not have these materials, to learn about approved packing materials. See Contact Customer Support to Obtain a Return Material Authorization.
Ensure that you have the following parts and tools available:
ESD grounding strap.
Antistatic bag, one for each component.
If you are returning the chassis, an appropriate screwdriver for the mounting screws used on your rack or cabinet.
Packing a QFX5230-64CD Switch for Shipping
To pack a QFX5230-64CD for shipping:
- Power down the switch and remove the power cables.
- Remove the cables that connect the QFX5230-64CD to all external devices.
- Remove all field-replaceable units (FRUs) from the switch.
- Have one person support the weight of the switch while another person unscrews and removes the mounting screws.
- Remove the switch from the rack or cabinet and place the switch in a large antistatic bag.
- Place the switch in the shipping carton.
- Place the packing foam on top of and around the switch.
- If you are returning accessories or FRUs with the switch, pack them as instructed.
- Replace the accessory box on top of the packing foam.
- Close the top of the cardboard shipping box and seal it with packing tape.
- Write the RMA number on the exterior of the box to ensure proper tracking.
Packing QFX5230-64CD Components for Shipping
Do not stack switch components. Return individual components in separate boxes if they do not fit together on one level in the shipping box.
To pack and ship QFX5230-64CD components:
Place individual FRUs in antistatic bags.
Ensure that the components are adequately protected with packing materials and packed so that the pieces are prevented from moving around inside the carton.
Close the top of the cardboard shipping box and seal it with packing tape.
Write the RMA number on the exterior of the box to ensure proper tracking.
