ServiceNow Integrations

SUMMARY You can integrate your Juniper Mist organizations with ServiceNow to view device information and Marvis Actions in ServiceNow and to set up ServiceNow workflows for common Mist tasks.

You can integrate Juniper Mist data into ServiceNow by using the following applications from the ServiceNow website.

• Juniper Mist Automated Provisioning (JMAP)—This integration provides tools to automate Day 0 and Day1+ directly from ServiceNow.

  • Can be used for a single organization or with your managed service provider (MSP) account.

  • Can be used to automate network infrastructure and services deployments from ServiceNow: creating and configuration organizations and sites, managing licenses, claiming devices, and more.
  • Provides “actions” to easily create automation work flows with ServiceNow.

  • For more details, including the JMAP installation instructions and admin guide, go to Service Now's JMAP page.

• Service Graph Connector (SGC) for Juniper Mist—This integration provides the ability to import your Juniper Mist device inventory into ServiceNow so that you can monitor and manage devices in ServiceNow.

  • You use this integration with individual organizations, but it does not yet support an MSP view.

  • If you have a Marvis Virtual Network Assistant subscription for Juniper Mist, you also can set up auto-ticketing to automatically create/update/close incidents based on Marvis detections, and link them to the related CI.

  • Mist Edge devices are not included.

  • For more details, including the SGC installation instructions and admin guide, go to Service Now's SGC page.