Understand Juniper License Delivery

Sales Orders

Sales Orders might include multiple Account IDs for customers and partners. Just as for hardware and service sales, account IDs control which licenses are assigned and visible.

Fulfillment

You can request fulfillment (ship) dates based on your requirements.

When placing the order, work with your Account Team or Juniper Partner to ensure to capture the required ship dates accurately.

Fulfillment Email

Juniper business system fulfills (ships) a license and sends a Fulfillment Email to all email addresses that are included on the Sales Order.

The Fulfillment Email contains the following license details:

• License name
• License description
• Unique Activation Code
• Unique Software Support Reference Number (SSRN)
• Link to instructions about how to use the purchased license
• Key details about your software license Entitlement
• Software Entitlement certificate attachment. This certificate provides the Entitlement purchase details.

Entitlements

When the system fulfills (ships) a license, it also automatically creates an Entitlement record in the Juniper Agile Licensing System. Log in to the JAL Portal to view all your account Entitlements.

If you do not see the expected Entitlements when you log in to the JAL Portal, contact Customer Care. Customer Care helps to ensure that your user Contact ID is associated with the correct Account IDs to provide visibility of all your Entitlements.

Subscription timer

Subscription timer begins when a subscription license is fulfilled (shipped).

Initial subscriptions add a 30-day grace period to the subscription term.

Heritage products

Certain heritage products do not use the JAL system. Even for those products, the Juniper system provides a Fulfillment Email.

Scenarios as follows:

1. Fulfillment Email provides an attachment that includes a License Key. Install the License Key in your product.
2. Fulfillment Email might provide an attachment that describes your purchased Entitlement. But doesn't require a License Key to be installed in your product.
3. Fulfillment Email might provide an attachment that describes your purchased Entitlement but doesn't require license activation.
4. In a small number of cases, you may need to access Juniper’s legacy License Management System (LMS) to obtain your license keys.
5. In some legacy cases, the license you purchased is supplied as a paper document that is included with the hardware delivery.