- play_arrow Fast Track: Initial Installation
- play_arrow System Overview and Specifications
- play_arrow Site Planning and Preparation
- play_arrow Initial Installation and Configuration
- play_arrow Maintain Components
- play_arrow Troubleshoot Hardware
- play_arrow Safety and Compliance Information
- Safety Information for EX4100-F
- General Safety Guidelines and Warnings
- Definitions of Safety Warning Levels
- Qualified Personnel Warning
- Warning Statement for Norway and Sweden
- Fire Safety Requirements
- Installation Instructions Warning
- Chassis and Component Lifting Guidelines
- Restricted Access Warning
- Ramp Warning
- Rack-Mounting and Cabinet-Mounting Warnings
- Grounded Equipment Warning
- Radiation from Open Port Apertures Warning
- Laser and LED Safety Guidelines and Warnings
- Maintenance and Operational Safety Guidelines and Warnings
- General Electrical Safety Guidelines and Warnings
- Action to Take After an Electrical Accident
- Prevention of Electrostatic Discharge Damage
- AC Power Electrical Safety Guidelines
- AC Power Disconnection Warning
- DC Power Electrical Safety Guidelines
- DC Power Disconnection Warning
- DC Power Grounding Requirements and Warning
- DC Power Wiring Sequence Warning
- DC Power Wiring Terminations Warning
- Multiple Power Supplies Disconnection Warning
- TN Power Warning
- Agency Approvals for EX Series Switches
- Compliance Statements for EMC Requirements for EX Series Switches
- Compliance Statements for Acoustic Noise for EX Series Switches
- Statements of Volatility for Juniper Network Devices
Contacting Customer Support
You can contact the Juniper Networks Technical Assistance Center (JTAC) 24 hours a day, seven days a week.
Global Support
| Chat | Use the Ask me icon at the bottom right of the Support page to request support 24 hours a day, seven days a week. Don't see the Chat icon? Read this. |
| Web | |
| Phone | US & Canada (Toll-free): 1-888-314-5822 Outside the US or Canada, use the relevant country number listed on the regional tabs listed on the Contact Support page. Federal Government Support: 1-833-900-1454. |
We do not support opening new cases via email. Please use one of the above options to contact Global Support.
Support for Third-Party Transceivers
The Juniper Networks Technical Assistance Center (JTAC) provides complete support for Juniper-supplied optical modules and cables. However, JTAC does not provide support for third-party optical modules and cables that are not qualified or supplied by Juniper Networks. If you face a problem running a Juniper device that uses third-party optical modules or cables, JTAC may help you diagnose host-related issues if the observed issue is not, in the opinion of JTAC, related to the use of the third-party optical modules or cables. Your JTAC engineer will likely request that you check the third-party optical module or cable and, if required, replace it with an equivalent Juniper-qualified component.
Use of third-party optical modules with high-power consumption (for example, coherent ZR or ZR+) can potentially cause thermal damage to or reduce the lifespan of the host equipment. Any damage to the host equipment due to the use of third-party optical modules or cables is the users’ responsibility. Juniper Networks will accept no liability for any damage caused due to such use.
