Contacting Customer Support
You can contact the Juniper Networks Technical Assistance Center (JTAC) 24 hours a day, seven days a week.
Global Support
| Chat |
Use the Ask me icon at the bottom right of the Support page to request support 24 hours a day, seven days a week. Don't see the Chat icon? Read this. |
| Web | |
| Phone |
US & Canada (Toll-free): 1-888-314-5822 Outside the US or Canada, use the relevant country number listed on the regional tabs listed on the Contact Support page. Federal Government Support: 1-833-900-1454. |
We do not support opening new cases via email. Please use one of the above options to contact Global Support.
Support for Third-Party Transceivers
The Juniper Networks Technical Assistance Center (JTAC) provides complete support for Juniper-supplied optical modules and cables. However, JTAC does not provide support for third-party optical modules and cables that are not qualified or supplied by Juniper Networks. If you face a problem running a Juniper device that uses third-party optical modules or cables, JTAC may help you diagnose host-related issues if the observed issue is not, in the opinion of JTAC, related to the use of the third-party optical modules or cables. Your JTAC engineer will likely request that you check the third-party optical module or cable and, if required, replace it with an equivalent Juniper-qualified component.
Use of third-party optical modules with high-power consumption (for example, coherent ZR or ZR+) can potentially cause thermal damage to or reduce the lifespan of the host equipment. Any damage to the host equipment due to the use of third-party optical modules or cables is the users’ responsibility. Juniper Networks will accept no liability for any damage caused due to such use.