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Returning the QFX10000 Chassis or Component

How to Return a Hardware Component to Juniper Networks, Inc.

If a hardware component fails, please contact Juniper Networks, Inc. to obtain a Return Material Authorization (RMA) number. This number is used to track the returned material at the factory and to return repaired or new components to the customer as needed.

Note:

Do not return any component to Juniper Networks, Inc. unless you have first obtained an RMA number. Juniper Networks, Inc. reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer by collect freight.

For more information about return and repair policies, see the customer support webpage at https://support.juniper.net/support/.

For product problems or technical support issues, contact the Juniper Networks Technical Assistance Center (JTAC) by using the Service Request Manager link at https://support.juniper.net/support/ or at 1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the United States).

To return a defective hardware component:

  1. Determine the part number and serial number of the defective component.
  2. Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC). You can send e-mail or telephone as described above.
  3. Provide the following information in your e-mail message or during the telephone call:

    • Part number and serial number of component

    • Your name, organization name, telephone number, and fax number

    • Description of the failure

  4. The support representative validates your request and issues an RMA number for return of the component.
  5. Pack the component for shipment.

Locating the Serial Number on a QFX10000 Switch or Component

If you are returning a switch or component to Juniper Networks for repair or replacement, you must locate the serial number of the switch or component. You must provide the serial number to the Juniper Networks Technical Assistance Center (JTAC) when you contact them to obtain a Return Materials Authorization (RMA). See Contact Customer Support to Obtain Return Material Authorization.

If the switch is operational and you can access the command-line interface (CLI), you can list serial numbers for the switch and for some components with a CLI command. If you do not have access to the CLI or if the serial number for the component does not appear in the command output, you can locate the serial number ID label on the switch or component.

Note:

If you want to find the serial number ID label on a component, you need to remove the component from the switch chassis, for which you must have the required parts and tools available.

Listing the Chassis and Component Details Using the CLI

To list the QFX10008 or QFX10016 chassis and the components and their serial numbers, use the show chassis hardware CLI operational mode command.

Locating the Chassis Serial Number ID Label on a QFX10008 or QFX10016

The serial number ID label is located on a label on the right side of the chassis. See Figure 1 for the location on a QFX10008 and Figure 2 for the QFX10016.

Figure 1: QFX10008 Serial Number LabelQFX10008 Serial Number Label
Figure 2: QFX10016 Serial Number LabelQFX10016 Serial Number Label

Locating the Serial Number ID Labels on QFX10000 Power Supplies

The power supplies installed in a QFX10000 are field-replaceable units (FRUs). For each FRU, you must remove the FRU from the switch chassis to see the FRU serial number ID label.

  • QFX10000-PWR-AC power supply—The serial number ID label is on the right side of the power supply. See Figure 3.

    Figure 3: QFX10000 PWR-AC Power Supply Serial Number LocationQFX10000 PWR-AC Power Supply Serial Number Location

  • JNP10K-PWR-AC2 power supply—The serial ID label is on the right side of the power supply. See Figure 4.

    Figure 4: JNP10K-PWR-AC2 Power Supply Serial Number LocationJNP10K-PWR-AC2 Power Supply Serial Number Location

  • QFX10000-PWR-DC power supply—The serial number ID label is on the left side of the power supply. See Figure 5.

    Figure 5: QFX10000 PWR-DC Power Supply Serial Number Location QFX10000 PWR-DC Power Supply Serial Number Location

  • JNP10K-PWR-DC2 power supply—The serial number ID label is on the left side of the power supply. See Figure 6.

    Figure 6: JNP10K-PWR-DC2 Power Supply Serial Number LocationJNP10K-PWR-DC2 Power Supply Serial Number Location

Locating the Serial Number ID Labels on QFX10000 Fan Trays and Fan Tray Controllers

The two fan trays and their associated fan tray controllers installed in a QFX10000 are field-replaceable units (FRUs). For each FRU, you must remove the FRU from the switch chassis to see the FRU serial number ID label.

  • Fan tray–The serial number ID label is located on the inside of the fan tray at the base of the fan tray Control Board. See Figure 7.

    Figure 7: QFX10000 Fan Tray Serial Number LocationQFX10000 Fan Tray Serial Number Location

  • Fan tray controller–The serial number ID label is located on the top of the fan tray controller. See Figure 8.

    Figure 8: QFX10000 Fan Tray Controller Serial Number LocationQFX10000 Fan Tray Controller Serial Number Location

Locating the Serial Number ID Labels on QFX10000 Routing Control Boards

The serial number ID label for a Routing Control Board is located on the connector end of the unit. See Figure 9.

Figure 9: QFX10000 Control Board Serial Number LocationQFX10000 Control Board Serial Number Location

Locating the Serial Number ID Labels on a QFX10000 Line Card

The serial number ID label for a line card is located on the connector end of the card. See Figure 10.

Figure 10: QFX10000 Line Card Serial Number LocationQFX10000 Line Card Serial Number Location

Locating the Serial Number ID Labels on a QFX10000 Switch Interface Board (SIB)

The serial number ID label for a SIB is located on the PC board. See Figure 11.

Figure 11: QFX10000 SIB Serial Number LocationQFX10000 SIB Serial Number Location

Locating the Serial Number ID Label on a QFX10000 SATA SSD

The serial number for a SATA SSD is located on top of the drive. See Figure 12.

Figure 12: QFX10000 SATA SSD Serial Number LocationQFX10000 SATA SSD Serial Number Location

Packing a QFX10000 or Component for Shipping

Follow this procedure if you are returning a QFX10000 chassis or component to Juniper Networks for repair or replacement.

Before you pack a QFX10000 or component:

  • Ensure that you have taken the necessary precautions to prevent electrostatic discharge (ESD) damage. See Prevention of Electrostatic Discharge Damage.

  • Pack your chassis or component using one of these materials:

    • Use the packing material from the replacement chassis or component

    • Retrieve the original shipping carton and packing materials

Contact your JTAC representative if you do not have these materials, to learn about approved packing materials. See Contact Customer Support to Obtain Return Material Authorization.

Ensure that you have the following parts and tools available:

  • ESD grounding strap.

  • Electrostatic bag, one for each component.

  • If you are returning the chassis:

    • A 13/32-in. or 10-mm open-end or socket wrench to install the bracket bolts on the chassis and shipping pallet

    • An appropriate screwdriver for the mounting screws used on your rack.

This topic covers:

Packing a QFX10000 Switch Chassis for Shipping

The QFX10000 is shipped in a cardboard box that has a two-layer wooden pallet base with foam cushioning between the layers. The switch chassis is bolted to the pallet base with four pallet fasteners, two on each side of the chassis. See Figure 13 for the stacking configuration of the QFX10008 and Figure 14 for the QFX10016.

Figure 13: Stacking Configuration for Packing the QFX10008 ChassisStacking Configuration for Packing the QFX10008 Chassis
Figure 14: Stacking Configuration for Packing the QFX10016 ChassisStacking Configuration for Packing the QFX10016 Chassis

To pack a QFX10000 for shipping:

  1. Power down the chassis and remove the power cables. See Powering Off a QFX10000.
  2. Remove the cables that connect the QFX10000 to all external devices.
  3. Remove all line cards and pack them in their original shipping containers.
  4. Install cover panels over blank slots.

    Leave components that came installed in the chassis in the chassis, such as the Control Boards or power supplies.

  5. Move the wooden pallet and packing material to a staging area as close to the switch as possible. Make sure there is enough space to move the chassis from the rack to the wooden pallet.
  6. Position a mechanical lift under the device. If a mechanical lift is not available, have three people support the weight of the switch while another person uses the screwdriver to remove the front mounting screws that attach the chassis mounting brackets to the rack. For QFX10008 removal, see Removing a QFX10008 From a 4-Post Rack Using a Mechanical Lift or Manually Removing a QFX10008 from a 4-Post Rack. For QFX10016 removal, see Removing a QFX10016 From a 4-Post Rack Using a Mechanical Lift.
  7. Remove the switch from the rack (see Installation Instructions Warning) and place the switch on the shipping pallet. Position the switch on the pallet so that the front of the switch is facing the silkscreened “front” mark on the pallet. The pallet also has crop marks to guide you in positioning the chassis
  8. Use the 13/32-in. or 10-mm open-end or socket wrench to install the four sets of brackets and bolts that secure the chassis to the wooden pallet.
  9. Slide the plastic cover over the switch chassis. The plastic cover is part of the switch’s original packing materials.
  10. Place the packing foam on top of and around the switch.
  11. Place the power cords in the box.
  12. Remove the adjustable mounting brackets from the rack and place them and their connecting screws in the accessory box.
  13. If you are returning accessories or FRUs with the switch, pack them as instructed in Packing QFX10000 Switch Components for Shipping.
  14. Verify that all accessories are present. See Comparing the QFX10000 Order to the Packing List.
  15. Slide the cardboard box over the chassis, making sure that the arrows on the box point up and the pallet fasteners to secure the cardboard box to the wooden pallet are near the bottom.
  16. Attach the cardboard box to the wooden pallet by screwing two screws into each of the four pallet fasteners. See Figure 15 and Figure 16.
    Figure 15: Attaching the QFX10008 to the PalletAttaching the QFX10008 to the Pallet
    Figure 16: Attaching the QFX10016 to the PalletAttaching the QFX10016 to the Pallet
  17. Write the RMA number on the exterior of the box to ensure proper tracking.

Packing QFX10000 Switch Components for Shipping

Before you begin packing a switch component, ensure that you have the following parts and tools available:

  • Antistatic bag, one for each component

  • Electrostatic discharge (ESD) grounding strap

CAUTION:

Do not stack switch components. Return individual components in separate boxes if they do not fit together on one level in the shipping box.

To pack and ship QFX10000 components:

  1. Place individual FRUs in antistatic bags.
  2. Use the original packing materials if they are available. If the original packing materials are not available, ensure the component is adequately packed to prevent damage during transit. The packing material you use must be able to support the weight of the component.
  3. Ensure that the components are adequately protected with packing materials and packed so that the pieces are prevented from moving around inside the carton.
  4. Close the top of the cardboard shipping box and seal it with packing tape.
  5. Write the RMA number on the exterior of the box to ensure proper tracking.

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