- play_arrow Get Started
- play_arrow Organization Management
- Organization and Sites Overview
- Add an Organization
- Delete an Organization
- Manage Organization Settings
- Authentication Methods Overview
- Manage Identity Providers
- Manage Roles
- Manage API Tokens
- Configure Webhooks to Receive Event Notifications in Third-Party Applications
- Integrate Your Juniper Support Resources to Your Organization
- play_arrow Site Management
- play_arrow User Management
- play_arrow Inventory Management
- play_arrow Support Insights
- play_arrow Audit Logs
- play_arrow Licensing
- play_arrow Marvis VNA for Data Center
- play_arrow Monitor and Troubleshoot Data Center Events
- play_arrow Service Awareness
- play_arrow Impact Analysis
- play_arrow Alerts
- play_arrow Help & Support
About the Service Levels Page
To access this page, click Monitor > Service Levels.
You can view SLE information at the organizational level, site level, or at the device level. Select Entire Org, Site or System to view the respective SLE scores. Alternatively, you can use the search box to search for a specific site or a device to view more detailed information about the service levels at the site or device-level. You can select a time interval to get information about changes in SLE scores during a specific period.
SLE at the organization-level—Provides a high-level view of the service levels for the entire organization. You can view information about all the sites in the organization or the worst performing sites in the organization and analyze what is causing deterioration to the service levels.
SLE at the site-level—Displays SLE values for the selected site. The two tabs provide information about the system Health SLE and the Link Health SLE. It also provides information about the various classifiers and sub-classifiers that are contributing to the SLE score. Click the SLE or the classifiers to get more detailed insights in to the SLE score.
SLE at the system-level—Provides information about the SLE is contributing to the SLE score at the device-level. Click the SLE or the classifiers to view information about the percentage of time a classifier contributed negatively or positively to the SLE score. For example, if bad optics caused degradation of performance, the value or percentage contributed by the Bad Optics classifier will be displayed on this page. As an administrator, you can use this information troubleshoot problems that are degrading the SLE score.
Tasks You Can Perform
View System Health SLE—The System Health SLE continuously monitors the traffic on the device, any change in configuration, the hardware components, and CPU, memory and disk utilization by the device. A change in any of these parameters result in a change in the SLE score.
View Link Health SLE—The Link Health SLE provides information about how the interface classifiers are contributing to the SLE score.
View Fabric Health SLE—The Fabric Health SLE provides information about the health of physical and the virtual fabric infrastructure. A decrease in SLE score indicates issues with BGP sessions, route availability between leaf, spine, and superspine, route selection, and so on.
View Overall Service at the organization Level—You can get an overall view of the service levels at the organizational level. The tab displays the aggregated score for all the sites and for each of the SLEs.
Analyze SLE Score—View more information about the circumstances that led to a lower SLE score. The Root Cause Analysis page displays additional information such as timeline, distribution, affected items and so on for the selected classifier. Click an SLE or its classifiers to view the root cause analysis information.
