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Table of Contents Expand all

play_arrow Overview
- play_arrow Appliance Overview
- play_arrow Chassis
play_arrow Site Planning and Specifications
- play_arrow Site Preparation
- play_arrow Rack Requirements
  - Junos Space Appliance Rack Requirements
- play_arrow Power Requirements
- play_arrow Compliance
play_arrow Safety and Regulatory Compliance Information
- play_arrow General Safety Information
- play_arrow Radiation and Laser Warnings
  - Radiation from Open Port Apertures Warning
  - Laser and LED Safety Guidelines and Warnings for Junos Space Appliances
- play_arrow Installation and Maintenance Safety Information
- play_arrow Power and Electrical Safety Information
play_arrow Installation and Configuration
- play_arrow Installing the Appliance
- play_arrow Connecting the Appliance
- play_arrow Performing Initial Configuration
- play_arrow Changing Network and System Settings
  - Changing Network and System Settings for a Junos Space Appliance
play_arrow Maintenance and Replacing Components
- play_arrow Replacing Components
- play_arrow Maintenance
  - Maintaining the Junos Space Appliance
play_arrow Troubleshooting
- play_arrow Troubleshooting Procedures
  - Troubleshooting Junos Space Ethernet Interface eth3 Connectivity
- play_arrow Monitoring the Appliance
- play_arrow Returning Hardware

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Problem
Solution

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Troubleshooting Junos Space Ethernet Interface eth3 Connectivity

date_range 06-May-21

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Problem

Description

If you have connectivity issues with the Junos Space Ethernet interface eth3, you can use this procedure to troubleshoot the connectivity issues.

Solution

Before you begin, do the following:

Connect a management device (PC or laptop) to the appliance using the management console and power on both the appliance and the management device. Alternatively, you can connect to the appliance via telnet or SSH if the appliance is accessible via the network.
Log in to the appliance using the administrator username (admin) and password.
Ensure that you have accessed the shell. Refer to the Accessing the Shell section in the Changing Network and System Settings for a Junos Space Appliance topic for details.

To troubleshoot connectivity issues from the eth3 interface, do the following:

Force traffic to use the Ethernet interface eth3 interface by executing one of the following commands from the shell:
- ping -I eth3 destination ip address
- ping -I eth3 interface ip address destination ip address
If no packets are received, do the following:
- Verify the gateway IP address in the devint routing table by executing the following command from the shell:
  
  ip route show table devint
  
  The gateway IP address should be the one configured for routing device management traffic. Refer to the Changing Network Settings section in the Changing Network and System Settings for a Junos Space Appliance for information about changing the default gateway for device management traffic.
- Check the physical connectivity of Ethernet interface eth3.

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