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play_arrow Overview
- play_arrow Juniper Advanced Threat Prevention Cloud Overview
- play_arrow Juniper Advanced Threat Cloud Prevention Setup
play_arrow Juniper ATP Cloud Web Portal
- play_arrow Juniper ATP Cloud Web Portal Overview
play_arrow Enroll SRX Series Firewalls in Juniper ATP Cloud Web Portal
- play_arrow Enroll and Manage SRX Series Firewalls
play_arrow Monitor Juniper ATP Cloud Features
- play_arrow Reports
  - Reports Overview
  - Configure Report Definitions
- play_arrow Hosts
  - Hosts Overview
  - Host Details
- play_arrow Identify Infected Hosts
  - Compromised Hosts: More Information
- play_arrow Threat Sources
  - Threat Sources Overview
  - Threat Source Details
- play_arrow Identify Hosts Communicating with Command and Control Servers
  - Command and Control Servers: More Information
- play_arrow IoT Device Discovery and Classification
  - IoT Device Overview
  - Create Threat Feeds for IoT Devices
- play_arrow Reverse Shell
  - Reverse Shell Overview
- play_arrow Files
- play_arrow E-mails
  - Quarantined Emails Overview
  - Blocked Attachments Overview
- play_arrow Statistics
  - Statistics Overview
  - Statistics Details
- play_arrow DNS
- play_arrow Encrypted Traffic Insights
  - Encrypted Traffic Insights Overview and Benefits
  - Encrypted Traffic Insights Details
play_arrow Configure Juniper ATP Cloud Features
- play_arrow Allowlists and Blocklists
  - Allowlist and Blocklist Overview
  - Create Allowlists and Blocklists
- play_arrow Email Scanning: Juniper ATP Cloud
- play_arrow File Inspection Profiles
  - File Inspection Profiles Overview
  - Create File Inspection Profiles
- play_arrow Adaptive Threat Profiling
  - Adaptive Threat Profiling Overview and Configuration
  - Create an Adaptive Threat Profiling Feed
- play_arrow Feeds Configuration
- play_arrow Infected Hosts
  - Configuration for Infected Hosts
- play_arrow Threat Intelligence Sharing
  - Configure Threat Intelligence Sharing
- play_arrow Misc Configurations
play_arrow Administration
- play_arrow Juniper ATP Cloud Administration
play_arrow More Documentation
- play_arrow ATP Cloud Tech Library Page Links
  - Links to Documentation

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Recover Realm Name

date_range 24-Sep-23

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If you forget your realm name to login to the Juniper ATP Cloud portal, you can recover the realm name using the following methods:

See the confirmation e-mail that is sent to you when you create a new realm. The e-mail now contains the realm name. Here's a sample:

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Welcome to Juniper ATP Cloud!
 
You have successfully created your ATP Cloud Security Realm. Below is your information:
You email ID: user@juniper.net
 
Realm Name: " realm123"
 
You may save the Realm name for future use for login purpose as ATP Cloud login expects Realm name as an input.
 
You can login now using link: https://xxxxxxxx
 
Please do not reply to this automated message and contact JTAC if you have any questions.
 
Thank you, 
Your friendly Juniper ATP Cloud robot.

Click Forgot Realm link from the Juniper ATP Cloud login page.

The following section provides details to recover the realm name using the Juniper ATP Cloud web portal.

Note:

To recover the realm name you must enter a valid e-mail address.

To recover the realm name from the ATP Cloud web portal:

Open a Web browser, type in the URL for the ATP Cloud web portal, and press Enter.
The login page appears as shown in Figure 1.

Figure 1: Juniper ATP Cloud Web UI Login Page
Click the Forgot Realm link.
A pop-up appears asking you to confirm navigation to customer support center to provide Juniper SSO credentials.
Click Continue.
The customer support center login page appears.

Enter the e-mail address that you provided while creating the realm and click Next.

A pop-up message is displayed with the status of realm recovery.

If the e-mail address has realms associated with it, an e-mail is sent to your registered e-mail address with the list of associated realms. Here's a sample:

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An email message has been sent to user@juniper.net with the names of all ATP Cloud Realms associated with this email address.

Here's a sample e-mail for realm recovery:

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Welcome to Juniper ATP Cloud ! 
     
Based on your request please find below Realms created by you with Juniper ATP Cloud till date. 
 
Your email ID : <Juniper-Networks-Account>

 Realm names: REALM-1, REALM-2, RELAM-3…REALM-N 

You may save the Realm name for future use for login purpose as ATP Cloud login expects Realm name as an input.

You can login now using link: <realm-recovery link>

Please do not reply to this automated message and contact JTAC if you have any questions.

Thank you,
Your friendly Juniper ATP Cloud robot

If no realms are associated with the e-mail address, then you will see the following message:
```
There are no realms created by login user@juniper.net.
```

Click OK to login to the ATP Cloud portal with the realm name.

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