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Recover Realm Name

If you forget your realm name to login to the Juniper ATP Cloud portal, you can recover the realm name using the following methods:

  • See the confirmation e-mail that is sent to you when you create a new realm. The e-mail now contains the realm name. Here's a sample:

  • Click Forgot Realm link from the Juniper ATP Cloud login page.

The following section provides details to recover the realm name using the Juniper ATP Cloud web portal.

Note:

To recover the realm name you must enter a valid e-mail address.

To recover the realm name from the ATP Cloud web portal:

  1. Open a Web browser, type in the URL for the ATP Cloud web portal, and press Enter.

    The login page appears as shown in Figure 1.

    Figure 1: Juniper ATP Cloud Web UI Login PageJuniper ATP Cloud Web UI Login Page
  2. Click the Forgot Realm link.

    A pop-up appears asking you to confirm navigation to customer support center to provide Juniper SSO credentials.

  3. Click Continue.

    The customer support center login page appears.

  4. Enter the e-mail address that you provided while creating the realm and click Next.

    A pop-up message is displayed with the status of realm recovery.

    • If the e-mail address has realms associated with it, an e-mail is sent to your registered e-mail address with the list of associated realms. Here's a sample:

      Here's a sample e-mail for realm recovery:

    • If no realms are associated with the e-mail address, then you will see the following message:

  5. Click OK to login to the ATP Cloud portal with the realm name.

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